Laptop and Officejet 6500A Plus printer can't communicate using HP software

When I use Windows 7's built-in "Find New Printer" utility, I have no problem establishing communication between my laptop and my OfficeJet 6500 A Plus printer/scanner/fax. It works fine for printing, but I really need a scanner, so I try to use the HP software. I've tried both the full software package and the basic driver option, but the printer and the laptop can't seem to find each other, whether I use my Google fiber-based home Wi-Fi network or connect with a USB.
Both the laptop and the printer say they're connected to my home network. Any advice?

Hello dionrwall,
Welcome to the HP Support Forums!
I see you are trying to install the 6500a Plus so you can scan, however you can not get the software to find the printer. I would like you to try using the HP Printer Install Wizard, this will act similar to the Windows installer for Plug N' Play.
Let me know if this is able to install the software correctly or if it fails.
Cheers,
JERENDS
I work on behalf of HP
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Does apple make a printer for iPad if not how dow I get it to work with a HP Officejet 6500A Plus printer?

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HP Officejet 6500A Plus prints blank pages

Hi,
I have worked HP Officejet 6500A Plus printer.
It was printed fine.
Suddenly it prints "blank" pages.
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Hi,
Please search for article # c01641815 on Hp.com (just type the article number on the search field or use the complete term below.
HP Officejet 6500 (E709a) and 6500 Wireless (E709n and E709q) All-in-One Printers - Printout Is Blank or Has Very Little Ink (c01641815)
This should guide you on check the ink cart and print head.
Hope we resolve the issue.

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Hello erking,
Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

One original Intro cartridge no longer recognized by HP Officejet 6500a Plus printer

The original "Intro" Magenta cartridge in my HP 6500a Plus is no longer recognized by the printer.
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Edit:
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Ink System has failed (0xc19a0020)
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See attached pics for cartridge specific messages:
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Done Solution three: Reset the product (looks like the first solution).
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I just discovered the Embedded Web Server on my E710n-z printer. Very cool!
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(it shows the printer head as damaged)
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I only printed 132 pages in the lifetime of this printer and the head is gone?

Hp officejet 6500a plus print problem.

New set of HP cartridges installed. Ink level report shows ink in only two of the cartridges. Printhead check shows one colour on report - 2nd level check shows a different colour - but each time only one. Printhead alignment said successful. Printing is very streaky.

Disable Bitdefender altogeher and try again.
Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

OFFICEJET 6500A PLUS PRINTER

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For the color issue, take a look at the document here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03946666&tmp_task=solveCategory&cc=us&dlc=en&lc...
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007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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What happens when you try to print from the driver on the pc (clicking on print test page)
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an HP Employee.

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Hi rhd1884,
I understand you're looking for a way to install your Officejet 6500A Plus printer on your new Mavericks operating system. I'd be happy to help you with this.
There definitely is another way to install the printer. It can be done using the Apple software. To give you the right instructions, I just need to know if the printer is connected via a USB cable or is it wireless?
Once I know the connection type, I can give you the proper instructions!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet 6500A Plus e-All-in-One Printer - E710n wireless print and web app problem

We have an HP Officejet 6500A Plus e-all-in-one Printer - E710n and run Windows 7 on our laptop.
I have run the wirelss setup wizard and have successfully connected the printer to the router, and both the laptop and printer are on the same network and have identical SSID.
However, we can not send any prints the printer wirelessly. We have to hook it up to the USB to do so. We are also unable to access our web apps; pressing the app button on the printer control panel brings up the following:
"Connection error. The printer was unable to connect to the server. Check your internet connection and try again."
I have run through the suggested solutions under "A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint" in the customer care help centre which didn't work, although when I tried to enter the IP address under IPv4 into the browser address bar it timed out. I tried the HP Print and Scan Doctor, but it returns a result that suggests everything is fine.
I turned off the firewall and tried again with no luck.
I really am at a loss now. Diagnostics say it should work, but it doesn't. Help!

Disable Bitdefender altogeher and try again.
Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

Hi,
I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields). I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
Please assist with any suggestions.

I was able to resolve the problem.
I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself.
The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.

OfficeJet 6500A Plus Goes Offline and Won't Come Back

I'm having trouble with my OfficeJet 6500A Plus, keeping it "online" to the wireless network in my home. I am trying to print from my HP Pavilion laptop which has been loaded with the latest software from the HP Support site.
The printer shows itself to be online to my router. I've even run the Wireless Setup Wizard over again to reintroduce the printer to the router. But, no, my laptop considers the printer to be "offline" and, if I try to remove and reinstall the printer, Windows can't find the printer on the network.
By the way, my Pavilion laptop is new, purchased in July and it's running on Windows 8.1.
Any help will be greatly appreciated.
Thanks,
Denny LaBarge

Hello there Denny, aka @labargephoto
I understand your printer is not being found when you try do install it on your network. Check out the steps in the guide below and follow them thoroughly and they should help the installation problem.
'Unable to Find the Printer' Message Displays on the Computer During a Network Installation
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Laptop and Officejet 6500A Plus printer can't communicate using HP software

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