Launch of Adobe Captivate blocks on computer Windows 7 Professional
Hello,
I have installed Adobe Captivate 8.0 UK Win on a computer (Win7 professional version) at my work. The installation log file gives the following information :
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF027 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.5677 {539B5BB0-18F9-11E2-BBBC-00215AEA26C9} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1603
ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\d-lsaug76cl\Desktop\Adobe Captivate 8 (32 Bit)\Adobe Captivate 8\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x86) from Microsoft website - www.microsoft.com
----------- Payload: Math Magic for Captivate 1.0.0.0 {FA07F722-6EA5-47F0-BC04-CE59F9B0F515} -----------
ERROR: DF027: Cannot copy third party Math Magic for Captivate 1.0.0.0 {FA07F722-6EA5-47F0-BC04-CE59F9B0F515} uninstall files
When I want to launch the application I get the following visual information and can't go further in the launching process.
As the computer I use is an entreprise computer I don't have any rights to change the initial configuration.
Would anybody have an idea of the direction I should take in order to solve the problem ?
Thanks, Best regards,
Etienne
Hello,
Thank you for replying.
1) I have followed the process you proposed to me. But I never get the mention (of that kind of mention) : Having Trouble connecting to Internet. So I can’t go further. It seems to be impossible to install the software with an online connection but it seems to be impossible to install it without an offline connection as well.
2) A have an new question : Which ports and protocols should we open/follow to make the installation possible ?
I have asked our IT department to investigate the point 1. I am not sure they will find a solution and we may have to stop and give up.
Thanks in advance for replying to my second question.
Best regards.
Meilleures salutations / Met vriendelijke groeten / Best regards
Etienne du Jardin
Learning Technology Consultant
ING Belgique - Talent, Acquisition & Development
Cours St Michel 60 – 1040 Brussels
T +32 2 738 83 11
[email protected]<mailto:[email protected]>
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