Link to Service Request from report

Hi,
I am trying to perform the following:
In a Contact layout I have created a web applet which show product information.
(Let's say Product Name, Product Id and Product Catgeory)
I want to enable the user the following:
By clicking on the product name, a new Service Reuqest window will be opened, containing the Product that was chosen and the contact details.
Can it be done?
Thanks,
Guy
Message was edited by:
Guy

At this time there is not a direct link from a service request to a opportunity. However, you could use a completed activity under a service request with a Type called "Link" that would link the service request and opportunity. This would allow you to do reporting on these two linked objects.

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here step by step procedure with user access.
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CRM BW Service request analysis Reports

Dear All,
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Exception Aggregation should be helpful in your case. Check if exception aggregation maximum can be put on some fields like status or changed date.
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I hope it helps.
Regards,
Gaurav

Service request interactive report is not working with IC Roles

Dear Experts,
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Script to close old service requests from date X backwards

Running 12.1.3
We have a bunch of service requests that are old and need to be closed. Most are from 2005 back. There are around 1600 of them I would like to close but doing it by hand it not really an option.
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Please see these docs.
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How do I add a Voter to a Review Activity on a Service Request from an AD User Query on the Request Offering?

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More info:
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Help needed: Handling web service requests from a J2SE application

I want to write an J2SE application that is able to receive and parse web service requests. I want the application to, when started, start listen for incoming requests on a specific port.
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It seems awfully complex though. Couldn't one just
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Sima

XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
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When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
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Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan

How to create a Service Request with Oracle SOA 11g

Hi,
I work with a company that is a Diamond level partner to Oracle. In one of our project with SOA 11.1.1.5 we are facing some random product issues.After much thought, we decided to contact oracle support and raise a service request and report the problem to them so that they can help us in the resolution for the same.
Can someone please let me know the process of creating a Oracle Service Request for the same. Thanks in advance.
Regards,
Sridhar.

Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
Cheers,
Vlad

Complete Service request

Hi Guys
We had a incident where more than a thousand service request created as related transactions from a Master Request. on the IT Helpdesk CRM 7.0
Do you perhaps know of a program / report in CRM that can automatically complete/resolve these service request. Delete is also a option.
Your help would MUCH be appreciated .

Hi Solman,
As per your question, there are 2 requirements
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2. To delete Service Request - Run report "CRM_ORDER_DELETE" in SE38. Mention Service Request ID or GUID at the selection screen.
Thanks
Vishal

Service request being created in CRM WEB IC

When an user creates an Interaction Record and then viewed any service request from the view Last five interactions from webIC the system is automatically creating an additional service Request.
Steps we follow
1. Open the Interction centre
2. Search (preferable who has previous service requests created)
3. Confirm employee.
4. SC interaction record screen is displayed
5. Bottom of the page, you see interaction history
6. Click on any of the service requests
7. Service request would be displayed
8. Go back using breadcrumbs
---> Problem, in activity clipboard of SC interaction, you would noticean employee request created.
Can any one help with a solution for this on an urgent basis, the business is being affected very seriously and SAP says they can't help
Note: Maximum points would be rewarded
Regards
Ravi

Yes,
The steps you mentioned are correct
1) Account Indentification
2) Interaction Record created and displayed
3) Select Service request from the Last 5 interactions from bottom on page
4) Selected one of the Service request
5) In Breadcrumbs dropdown I see
1) Employee(Service) Request(XXXXXXX) --- the one I selected from Interaction history and being displayed
2) Interaction Record (XXXX)*
3) Interaction Record (XXXX)*
4) Identify Employee
I click on breadcrumbs to go back or I press END without pressing SAVE
NEXT
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If I use breadcrumbs to go back and repeat steps 1--3 (account Identification to select Service request), it does not create one, it is for only the first time the additional request is created.
I hope I am clear....
Regards
Ravi
Edited by: Ravi Kakkereni on May 30, 2008 10:19 AM

Creating Service Order from Campaign

Hello Guru's
I m really stuck presently with my Task.
My scenario is, we have modified service order transaction (zsrv), and this service order has been modified by adding custom developed classification that we assign every time we create service order manually. I have to create same service order from campaign execution.
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Hello. What was the solution, please?
I have a similar scenario in which I need a mass creation of service requests from a target group.
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Link to Service Request from report

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