Live Record issue on Unity Connection 8.5

We have the CoS for Live Record set to a maximum message length of 3600 seconds but our recordings are cutting off at 20 minutes exactly. We are using a single inbox solution with Exchange 2010 and there are no mailbox size limits on the users. Any ideas?

Hi,
Under Cisco Unity Connection Administration webpage Under System Settings >> Advanced >> Telephony >> Maximum Recording Time in Milliseconds; check if this value is 1200000 (20 minutes); if yes then change this to 3,600,000 milliseconds (1 hour).
HTH
Manish

Similar Messages

Single Inbox Issue with Unity Connection 8.5 and Exchange 2003

Hello Unity Gurus,
I recently upgraded our Unity server to Unity Conenction 8.5. We are pressing hard to have unified messaging. However theres always problems it seems.
We have several 2003 exchange servers, two of the exchange servers split up our organization and one has half of the users mailboxes and the other server has the remaining half. So far the only way that I can get Unified messaging is if I create two separate Unified Messaging Services one for one half, the other for the other half.
This becomes a problem since now when I create the Unified Message account I have to know what server the user is on and the problem being is that I have 700 voicemail users ill have to look up. Not only that but, if our employees move from one site to the next and if the mailbox gets moved then I imagine most likely break unified messaging for that account.
I've read the install guide for Unity connection Unified Messaging and I understand that the second option is to have Connection to search for Exchange servers via Active Directory however, when I set that up and test it via unified messaging services I get an error " searching network...failed to locate domain controller via DNS. Failed to locate an exchange 2003 server."
DNS seems to work if I create single Unified Messaging Service and use the host name that way.
Anyone have any thoughts or found a work around to this issue?
Thanks,
Dan

We have 41 exchange UM services configured in Unity Connection on 10 clusters, each one to the 2003 exchange servers. This is the only way it will work for us, as e2k3 can not search for and find other exchange services. For 2010, it is able to search by AD domain and site name, and we only have one connector configured on each server to the e2k10 environment. I believe this is the way it works, and is difficult to manage but works. Just my two cents.

Are there compatibility issues between Unity Connection 8.5.1 and IE 11

Just recently installed IE 11 and now when I log in to Unity and try to use one of the drop downs, like "edit" to edit a greeting or password or whatever it doesn't drop anything down. Can't get to any of the "edit" menu items. Do I have to drop back if I want to continue using internet explorer?

Hi Scott,
I didn't see any specific bugs related to IE11 but it is not
on the supported browser list for CUC 8.x so you may be out of luck;
Software Requirements—Administrator Workstations
Revised June 19, 2013
•To access web applications on the Cisco Unity Connection server, the operating system and web browser must be compatible with the version of Unity Connection that you are installing. Table 1 lists supported operating-system and browser combinations.
Table 1     Supported Operating Systems and Browsers on Administrator Workstations for Cisco Unity Connection 8.x
Operating System
on Administrator Workstation Browser on Administrator Workstation
Microsoft Windows Vista
•Microsoft Internet Explorer 8.0 and 7.0
•Mozilla Firefox 3.0 and 2.0
•Microsoft Windows Server 2003
•Microsoft Windows XP
•Microsoft Internet Explorer 8.0
•Microsoft Internet Explorer 7.0 and 6.0 (plus SP1)
•Mozilla Firefox 3.0 and 2.0
Mac OS X 10.4 and later
Mozilla Firefox 3.0 and 2.0
Red Hat Enterprise Linux
Mozilla Firefox 3.0 and 2.0
Microsoft Windows 7
(32 and 64 bit)
•Microsoft Internet Explorer 8.0, 9.0(1) and 10.0
•Mozilla Firefox 3.6, 10
Microsoft Windows 81
(32-bit and 64-bit)
•Standard
•Professional
•Enterprise
•Microsoft Internet Explorer 10.0
•Mozilla Firefox 17
1 Windows 8 in the Desktop Mode.
Note Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported for Google Chrome.
•Table 2 lists software required for correct browser configuration.
Table 2     Software Required for Correct Browser Configuration on Administrator Workstations for Cisco Unity Connection 8.x
Browser Required Software
Firefox
The following software, depending on the operating system:
•With Mac OS X:
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x).
–Java Embedding Plugin for Mac OS X version 0.9.5 or later.1
•With Linux:
–ALSA driver version 1.0.9 or later
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) .
•With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)
Internet Explorer
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)
1 The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.
Note Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported for Google Chrome.
From;
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp512623
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

DRS issues with Unity Connection 7.1.5

Hi all,
We're having some Issues with the DRS Backup of a CUCM BE 7.1.5 System.
System Version is 7.1.5.10000-12.
When selecting the CUC Feature in DRS the backup fails,
The Error I get is the following:
Failed to initiate backup. Server [ZURCM01], component [CLM] requires component [PLATFORM] to be registered.
When deactivating the CUC Feature the Backup runs normally.
Any ideas how to fix this?
Thanks for all your Help
BR
Alex

Hi Alex,
You may want to try the steps in the below defect and see if it helps you any:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw64366
Hope that helps,
Brad

Unity Connection 8.6 accessing/uploading custom messages

I would like to create a custom auto attendant script / audio text application in Unity Connection but I am having difficulty understanding how I upload or add my custom pre recorded messages to unity connection so that I can access in the call handler configuration. In researching a different post, someone commented that you can upload via the "media bar" but I have yet to locate a 'media bar."

Hi Tim,
Here's the path;
Find List Call Handler > Edit > Greetings > Specified (Alternate,Standard,Closed etc.) >
Play/Record at bottom of page (this opens media Master) > Options > Open File > Browse
Cheers!
Rob

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

How can a session be setup between two MacBook Pro's at different locations on high speed Internet connections, be setup to have a live recording session in Logic?

My partner and I live on opposite sides of the valley here in Phoenix. About 50 miles apart one way. We are Musicians and are working on a commercial for television, and would like to know if there is a way, between FaceTime and Logic, that we can configure our MacBook Pro's to record sessions together without having to be at the same house? When we FaceTime, he can hear my keyboard through his headphones, but we can't seem to get the signal routed into Logic and register to a track when its record enabled. Is there a way for us to save gas, and record at seperate locations, so he can engineer me and I can engineer him, while we build this project in Logic and Final Cut? Here is what we are using, we have nearly identicle setups, which was planned so we might be able to do something like this. Both of us are using Mid 2012 15" MacBook Pro's with 2.6GHz Intel i7 processors and 16GB RAM. The only difference between the two MacBooks is that his has an Optical Drive, but I removed mine and replaced it with a 2nd SSD Drive, so I have two Samsung 840 Pro's each with 512GB in my MacBook Pro. His just has one Samsung 840 Pro with 512GB. We both use Focusrite Saffire Liquid 56 Firewire Audio Interfaces, and we both use Logic Studio 9 Academic. I don't know if you need to know what we are using in order to help us figure out how to configure the MacBooks for a live session, so I figured I would give you those details just in case. If you need any more information, just let me know? Oh, we both have high speed cable Internet connections. Mine is 150Mbps speed which is the absolute fastest I can get in my area. And his is only a 50Mbps speed line.
Again, what we are looking to do is have a LIVE recording session, in Logic, with him at his house and me at my house. When we FaceTime each other, we can pretty much hear each others keyboards as if they were part of the conversation, and as crystal clear as we can hear our own when recording, but we can't seem to record enable an Audio track in Logic and route that keyboard signal into Logic and record it so we can engineer each other without either one of us having to drive to the others house, to be there to do it. If any of this even makes sense, I'm not quite sure how to better explain it. So hopefully you get what I mean, otherwise just say so, and I will try to do a better job explaining it. :-)
Anyone who can help us with this little problem would be greatly appreciated, and quite a hero in these two humble Musicians Worlds!! So from both of us, THANK YOU in advance for any input you might be able to give us. I look forward to hearing any and all suggestions.
Scott

Hey Scott
You and ALOT of people are attempting to do this, myself included.
Unfortunately at this point (to my knowledge) it's a pretty CRAP setup involved that will likely leave you frustrated.
HOWEVER:
A few things CAN be done:
IF you are getting live audio from your partner over the internet, you can re-direct that audio directly into Logic using a program called SoundFlower.
There are a few alternatives to SoundFlower, like JackTrip, and.....(the name eludes me)
(SoundFlower is from a company called Cyling 74 who also makes Max MSP. )
Once in Logic, you set your audio inputs to the track to be Soundflower. (either 16 inputs, or in this case 2)
That all being said, regardless to speed, you are still going to experience latency in the connection, and THAT is the part that will likely drive you to the mad house.
THIS all being said, I believe there are websites out there that are set up to actually do this kind of thing, (at least there WERE) but likely membership costs, and other "hidden" problems that you only learn about after you have signed on the dotted line. (Hopefully I am wrong?)
If you don't need to do a "live jam", there are always solutions like DropBox that work very well for exchanging large files quickly.
If you want to record live MIDI input from his keyboard, I am unaware of any solutions for this.
Due to the popularity of the iPad, you might want to look into the App store, and see if there is something available.
Good luck!
Treatment

Issue with transferring calls to VM for the correct DN Unity Connection 9.1.2

Hi all
I have been facing an issue with a Unity Connection Server v9.1.2. Every time an internal extension (assigned to VM profile and to Unity as a user) which is configured to be transferred to VM after 20 sec or so NoAN,is called , Unity treats the call as the extension of the calling party and not the called party. Furthermore , I dont know if this has any relation with the problem I am facing but when I check the voicemail port status in RTMT its seems like that regardless it is a direct call to the Unity from an extension (dial the pilot number or press the messages button on the IP phone) or a redirected call from an extension to Unity due to NoAN configuration, the Reason is Direct and the caller party number is always the extension initiated the call and not the one redirected to the Unity (second case).
I have changed the Use Last (Rather than First) Redirecting Number for Routing Incoming Call Unity parameter in the
System Settings > Advanced >Conversations -> checked and
Redirecting Diversion Header Delivery - Outbound CUCM parameter ->checked
in the SIP Trunk configuration used for the integraton of the CUCM with Unity but none of those seem to address this issue. Is there any guidelines you can give me to overcome this issue?
The servers I am using are
CUCM v9.1.2 BE
CUC v9.1.2 BE
Thank You in Advance

Hello again,
The Voice Mail Box Mask was blank before. However I tried XXXX (I use 4-digit extension for the VM pilot) but this did not seem to fix anything to the system....Same situation as before. Any more suggestions?
Thank you

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

COBRAS IMPORT issues from Unity 5.0(1) to Connection 8.5(1)

I have 3 Unity 5.0(1) clusters that I am testing COBRAS imports into Unity Connection 8.5 on UCS. I have all the proper phone systems (Switches) defined in Connection and I mapped them during the COBRAS Import but it seems that only defined or enabled Notification devices for a subscriber are carried over with the proper Phone System. Subscriber Notification options not defined or enabled will default to the Template Phone System used during the import. This is causing an issue when a subscriber enables and defines another notification device via the TUI as it will be mapped to the incorrect Phone System (Switch) for out calling. I know I can use the bulk edit feature to change the Phone System (Switch) information on the user Notification devices but COBRAS should carry this setting over.
System Call handlers from Unity 5.0(1) into Unity Connection 8.5 do not carry over the Phone System (Switch) information . The Phone System (Switch) is used from the template mapped during the import and not the Phone system (Switch) that Call Handler was on from the Unity 5.0(1) system or the one mapped on the phone system page during the COBRAS import.I know I can use the bulk edit feature to change the Phone System (Switch) information on the System Call handlers once Imported but COBRAS should take care of this during the Import process.
A fix or COBRAS enchancement would be greatly appreciated.

the stored procedure is likely complaining that the ExitAction is set to 2 (which means goto) but a conversation name was not provided - I'm guessing your log file will contain more details such as warnings that it was unable to resolve the exit destination details off the backup data (and hence could not derive the conversation name needed to get to that object type such as a call handler, subscriber or name lookup handler). This should just leave the exit action for subscribers alone (i.e. whatever was defined in the template stands as is for newly created users).

Unity Connection 8.5.1 MWI issue with French Locale

Hi There,
I am experiencing issues with MWI while using french locale on CUC 8.5.1. While, it works perfectly fine with English (US).
CUCM version is 8.0.3. Any ideas will be much appreciated.
Regards,
Sami

Hi Armin,
You could be seeing this behavior due to this bug;
Incorrect locale version cause VM outage
CSCtq97240
Symptom:
Unity connection 8.5.1 installed with locales may experience the following issues
1.When users try to leave message ,they get the fail safe message
2.Sometimes they are able to leave message , message doesnt get delivered and no MWI
Conditions:
When Locale version ES 24 is installed on UC 8.5(1) [ ES 16] or less
Workaround:
please downgrade the locale version to ES 16 if you have 8.5(1)SU1 or use US English language.
Though the Release notes of 8.5(1)
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdf
clearly mentions about the compatibility , Many customers think its good for them to install the latest locale ES and hence end with this condition.
This is the compatibility matrix for locales
========================================
a) No locales are available for Connection 8.5(1) base version only.
b) Locale SU1 is supported with Connection 8.5(1)SU1.
c) Locale ES 24 is supported with Connection 8.5(1)ES 17 to ES 36 only.
d) Locale ES 24 is not tested for Connection 8.5(1)ES 37 to ES46.
e) Locale 8.5(1)SU2 is supported with Connection 8.5(1)SU2 only. Not all locales available as of now
f) Locale 8.5(1)SU3 is supported with Connection 8.5(1)SU3 only. Only Japanese is available as of now.
g) Locale 8.5(1)ES72 is supported with Connection 8.5(1)ES72 only. Only Brazilian-Portuguese is available as of now.
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Unity Connections remote call sign-in issue.

I have some users that when they dial there DID from outside they hit there VM press star and are prompted for their sign-in number and pin. Then I have some users that do the same thing, but the greeting just continues to play. I am sure there is a simple fix to this, but I cannot seem to find it. Hoping someone out here can lead me in the correct direction.
I am running Unity Connection 8.6.2.
Thanks in advance,
Dave

Hi Dave,
I would check the following on a "working" vs "non-working" user;
User> Edit> Caller Input> * (star)> send to Sign-in
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

Unity Connection 8.6 Mailbox Store Issue

Hi,
I am seeing an alert in Unity Connection Mailbox Stores that" This mailbox store is at or over 90% of its capacity ".
Also i have set the Aging Policies, but still no results. Anyways to reduce the size by deleting any other unwanted files.
Pls suggest.

Hello Jagadish,
In regards to this warning message you can also reference:
https://supportforums.cisco.com/thread/2241790
If your aging policy is "not working" it may be due to the fact it is not working retroactive, meaning that it is not purging old messages.
For best practices it would be best to create another Mailbox Store rather than increasing the size of the current one due to the fact that backups might fail due to the size.
Best regards,
David Rojas Peck.

Unity Connection MWI Issues ver 8.6.2ES25

Hi Folks
Can I just run this past you all please.
Have just upgraded from unity 7 to connection 8.6.
We have a hunt pilot number of 4136 with 4 hunt list member numbers in the hunt (1930, 1931, 1932 and 1933)
4136 is configured as the unity connection number against the user which is working fine.
however, the line members have been added as additonal mwi devices and are not working (see attached)
any ideas please.

Hi there,
Did you try a re-sync?
Synchronizing MWIs
We recommend resynchronizing MWIs for the system in the following circumstances:
•After a server is restored by using the Disaster Recovery System.
•After upgrading a system.
•After a WAN outage in a system that has distributed voice messaging through Cisco Unified Survivable Remote Site Telephony (SRST) routers or Cisco Unified Communications Manager Express routers in SRST mode.
Do the following procedure.
To Synchronize MWIs for a Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 2 On the Search Phone Systems page, select the name of the phone system for which you want to synchronize all MWIs.
Step 3 On the Phone System Basics page, under Message Waiting Indicators, select Run.
Note that synchronizing MWIs for the phone system may affect system performance. We recommend that you do this task when phone traffic is light
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg050.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Live Record issue on Unity Connection 8.5

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