Lync Attendant Console forwarding dial time is to short

Can we change the dial timeout for forwarding a call from the Attendant Console before the reception gets the call back? It's to short (about 3 seconds).

Hi,
Could you please click the following icon, and then change the time for unanswered calls to change the time?
More details:
Microsoft
Lync 2010 Attendant Training
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

  • Lync Attendant Console crashes on startup.

    Has anyone experienced the following?  Windows 7 machine running Lync 2010 Attendant Console.  After recent updates it crashes with the following message.  Uninstalling and reinstalling has not helped.
    Description:
      Stopped working
    Problem signature:
      Problem Event Name:                        CLR20r3
      Problem Signature 01:                       attendantconsole.exe
      Problem Signature 02:                       4.0.7577.0
      Problem Signature 03:                       4cc139bd
      Problem Signature 04:                       PresentationFramework
      Problem Signature 05:                       3.0.0.0
      Problem Signature 06:                       5167b4d1
      Problem Signature 07:                       6263
      Problem Signature 08:                       e1
      Problem Signature 09:                       System.Windows.Markup.XamlParse
      OS Version:                                         
    6.1.7601.2.1.0.256.48
      Locale ID:                                            
    1033
    thanks.

    Try to explore Control Panel\All Control Panel Items\System, click advanced system settings, select Advanced, click Settings under Performance, choose Data Execution Prevention, click “Turn on DEP for all programs and services except those I select”, add
    Lync Attendant  Executable file.
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • Attendant Console Forward status

    In AC (CM 4.1), it does not properly show their forward status. Only some extensions are accurately displaying wether the phone is forwarded to a cell phone, VM, etc. I reset the Telephony Call Dispatcher service, and the firewall is locally disabled. Any other ideas?

    CSCdx94246
    Externally found minor defect: Verified (V)
    Attendant Console does not show phone status of Call Forward All
    Feature request
    Customer wants to request the feature of showing the phone status of Call Forward All on
    the Attendant Console client screen. So that the operator can desire what to do before
    call transfer.
    So, business unit team has mentioned that this is an expensive operation since database
    queries have to be run and hence the compromise is as follows:
    1. This will only be shown in the directory window and
    2. When the number of entries displayed is <= 10
    You may check the TCD detailed traces to see if Call status is being sent to us

  • Devices for Lync Attendant?

    Seems to be difficult to find data on what devices specifically work with the Lync Attendant.
    Polycom CX200 seems to work, but I cannot get the CX600 to work.  Presumably because it has Lync 2010 Phone edition and that must not integrate with the Lync Attendant Console.
    I have come to the conclusion that the attendant will only work with a USB phone (essentially a glorified microphone & speaker).
    Any location for resources related to this would be greatly appreciated!!
    -Barry

    A few data points:
    CX600 on my system XP Pro SP3 all updates installed:
    1. I get offered the opportunity to enter user credentials with the Lync Client, but not with the Lync Attendant.
    2. If I login to the phone with the Lync client, I can then shutdown the Lync Client and startup the Lync Attendant, and it works together.  I just can't login to the phone with the Lync Attendant.
    3.  Even while I am waiting to be prompted for credentials the Lync Attendant acknowledges the CX600 and allows you to use it and in fact defaults to it.  It just does not prompt me for credentials so I can login.
    The CX200:
    1. It was working fine with OCS 2007 R2 Communicator/Attendant on the Windows 7 laptop (Home edition, this may be a problem?). 
    2.  Went to Lync, worked for a few days, then lost Audio in the earpiece and speaker, but Mics work.
    3. The system recognizes it as a USB Audio Device called a "Catalina".  Lync as well.  I don't know if there is any firmware in a CX200 I thought it was just a fancy USB Audio Device.
    4.  I switched to a different CX200, and it worked for a few days, then same behavior.
    5.  I then uninstalled the Lync Clients and re-installed the OCS 2007 R2 clients.
    6.  Now they don't work just like the Lync Clients don't work.
    7.  I have been trying to find anything in Windows 7 to see if something is muted, but can't find it.  So, I figured I'll just let that person use a CX600, but she needs to use the Lync Attendant, but then I'm having problems logging in with that.
    I will check the firware revisions on the CX600's and see if that needs an update.
    Thanks for your reply!!!
    -Barry

  • IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

    Hello,
    I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
    Most of my user have voice mail box.
    My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
    When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
    This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
    How can we achieve this?
    If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
    Thanks for your help.
    Thibaut

    It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
    All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

  • Gathering call data on forwarded calls in Attendant Console

    Hi, Does anyone know if there is a way to get call data for forwarded calls. Specifically calls forwarded to an extension from the Cisco Attendant Console.

    you could try CAR but there is no specific report for what you're looking for
    HTH
    javalenc
    if this helps, please rate

  • Attendance Console will not save numbers

    Our switchboard personnel have to recreate some speed dial numbers they create.  When virus scans are ran on the computers, (Norton, Malwarebytes, and Super-Antispyware) teh speed dial numbers and some times the tabs are deleted.  I have configured the virus scans to ignore the Cisco folders when running scans, but can anyone tell me how to ensure that the numbers have been entered and saved correctly and is there anything else that I can check?  Thanks

    We have the same problem.  It's used to be under CallManager 4.2 the speedials config is saved locally but i have heard with CUCM7.x the file may perhaps on the publisher/subcriber.  I can not verify this though.  Is there a way we can retrieve this file from the server?  Currently I have trained our attendant console folks to manually save their speedials on their desktop locally.

  • CallManager Attendant Console over WAN connection

    Does anyone know if it is possible to run Attendant Console over the WAN. I have a branch office that I would like to install AC, but I cannot seem to get the Call Control layer up when I start the AC gui.
    Any suggestions?

    Hi,
    The use of the Attendant Console outside of the central site can require a considerable amount of bandwidth if the remote sites must access large user account directories without caching them.
    -Apart from IP Phone requirements , AC needs Jtapi messages communications
    -Line State Updates..It depends on number of phones which change line state at a given time ..TCD server sends this as UDP packets..And how many of these are listed on the console directory/speed dial at a given
    time..
    Say we have 10 phones getting a new call at a time and for of these are listed on Console , we will get line state for 4 phones.
    -At each login , the console connects to server and checks if userlist file has changed and if changed it downloads the same..Workaround is to have local copy of this file
    But this is usually a one time step per login session.
    Regarding your question, it should work, verify that no ACLs, FW or other network device is blocking traffic from|to CCM and AC console|IP Phone.
    You may check this link to verify configuration is fine.
    AC user password (12345)
    PP|IP Phones associations
    CTI|TCD started
    etc
    http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/sys_ad/4_0_1/ccmcfg/b04ccmac.htm

  • Attended Xfer on A SPA500S 32 Button Attendant Console

    I have a CISCO 504G with a SPA500S 32-Button Attendant Console.  I had this all configured just the way I like it, when I had to remove the Attendant Console for a recent move.  Now I have my console all programed with all my speed dials (employee extensions and cell numbers) but I can't transfer a call.  When I called my VoIP carrier, Vocalocity, they said it can't be done.  When I first got my sidekick, they told me the same thing.  I then called Cisco and they told me exactly how to configure it to be able to perform an Announced transfer so I know its possible.  I need to be able to let my employee know who is calling before I transfer the call.  Can anyone help me?

    We just installed an new system with the SPA508g phones and the SPA 500s Side Car and are having the same monitoring issues. We have notified our support and they have been tweeking our system quite a  bit. If this is a known issue why is CISCO not resolving it. Does CISCO monitor these forums?

  • Issue when I upload CSV file for insert contact list on Cisco Attendant Console Advanced

    Hi Friends,
    I have error "Provided file is not valid CSV File" when I upload CSV file to Cisco Attendant Console Advanced system. I'm not sure what happen about my CSV. My purpose is insert contact list to system and create CSV base on documentation.
    Anyone have idea to solve this issue please kindly help me.
    Thanks

    You are right, whenever Cisco device boots, the IOS files gets loaded on the DRAM.
    But in this process, some temporary files are also generated which gets saved in the flash/Disk, that’s the only reason you got these error messages. It’s not recommended at all to have less space in the Flash than what is recommended on Cisco.com. I would say please remove some files from Disk and have minimum 256 MB flash otherwise your router may drop into rommon mode at the time of next reload.
    Well, it’s good to upgrade the bootstarp image too. Currently you are running 15.X IOS code, I would say run 15.X bootstarp image on the box.
    You may download bootstarp image for 7206VRX NPEG2 from the link below:-
    http://software.cisco.com/download/release.html?mdfid=282188585&flowid=1380&softwareid=280805685&release=15.2.4S4&relind=AVAILABLE&rellifecycle=ED&reltype=latest
    If you want to know the procedure of the upgrade, click the link mentioned below:-
    http://www.cisco.com/en/US/docs/ios/12_2/configfun/command/reference/frf010.html#wp1017654
    -Amant

  • Unified Business Attendant Console not syncing user directory

    I have a customer that has CallManager 8.6.1 along with the Unified Business Attendant Console 8.6.1.9.  They are not syncing their user directory with LDAP.  All end users are put in manually via the CCMAdmin page.  This system has been in place since January.  In the past few months, around eight or so new users have been added to call manager, but they were not showing up int the attendant console.  I tried everything from restarting services to eventually restarting the server and the new users finally showed up.  I thought the reboot had fixed the issue, however I had them add a new user to call manager and even after waiting a few hours the new user did not show up.  This is my first time dealing with the attendant console server so any help would be appreciated.

    Make sure you have setup a schedule in the WebAdmin for the sync to run, I normally set a schedule of running this Every 1 day at 02:00, this is when the sync will be done and the new users will show.
    Restarting the server is forcing a new sync, this should not be needed if the schedule is configured correctly.

  • Attendant console error - connection failure .... using server port 1859

    Hi we are having issues where the user is unable to login to the attenadnt console
    the error is as follows -
    A connection failure has occurred attempting to connect to server: using server ort: 1859. Please ensure the server is active, and the logging information is correct.
    After reboot everything is OK
    the netstat shows the app listening on 1859 is CTSS.exe? Which service does it corelate to in Windows? I can check if that service is running next time. I did not find a CTSS service ot something that sounds similar.
    Also, in order to open a TAC Case where do I find the serial number for the Attendant console?

    Welcome to discussions leffjay. Good one. Cheers.

  • Attendant Console for CUCM 8 and above, My Solution.

    I work for a community college in which we employ a full time operator and have several people to fill in for breaks and vacations. Having an attendant console is very important. To complicate matters, we need to have more that the corperate directory in the console for numbers such as departments (Admissions, Financial Aid, etc.) as well as fax numbers and other references.
    The attendant console that Cisco provided up untill version 8 met our needs. We upgraded and purchased CUEAC. And for 3 grand, we got a pile of crap with only one seat. The big problem is that it does not support directory integration, does not support incremental search, and has one of the worst implementation designs I have yet to see.
    We have tried many consoles, all lacking in one area or another. The one that best met our needs was the most expensive, and had the smallest feature set. We could not justify spending money on somthing that is not at least as good as the free product that cisco once offered.
    My crazy solution: Use CUCMAC (Assistant Console). For reference, we have UCCX with Basic Seats (No Desktop Agent).
    Cons: Does not support imcremental search or directory integration.
    Pros: Free, Unlimited seats, one search entry searches all fields.
    Implementation:
    Created a dummy "Manager" which allowed me to be able to create "Assistants" (operators).
    At this point each person that is to act as an operator can now log into this software with their network username and password (we are LDAP Integrated). They can see and control the lines on their phones, and the software is almost identicle to the Attendant Console Software they were use to.
    Created and ACD queue for the operator and added an ACD DN to each phone. The users go Ready and Not Ready using the IPPA.
    In our situation, we have the full corperate directory, which for most companies is fine. In our case we need additional numbers for the Departments and such. Becuase we are LDAP integrated, we will need to sync to an additional Directory source for the missing numbers. I wish we could use " Contacts" in AD, but becuase they dont have user ID's, cisco will not import them.
    To summarize operation, the operator logs into the ACD queue and used Assitant Desktop as a user interface for the phone. The only thing that differs from Attendant Console, is that you have to use the phone to log in and out, not the desktop software.
    Please let me know what you thing, and any ideas how to improve this setup would be greatly appreciated!

    Bradley,
    I cannot comment on the implementation you have gone through but I can comment on your comments about CUEAC.
    There is going to be a new release in June this year which will support directory integration directly to AD as well as the CUCM sync which is available today.
    The GUI iteself is to undergo a redesign in version 10, the date on this release is not yet known.
    Incremental search is something which is not on the roadmap but is something I will discuss with the Product Manager to see if it can be considered.

  • Attendant Console "failed to make a new call" error.

    I have a problem with the error message "Failed to make a new call" in multiple instances with Attendant Console. The first time this error comes up is if the first hunt group member does not answer the call and it goes to the next member. It only displays on the first member console. If I change the hunt group order, it still comes up on whomever is first on the list. This message also comes up whenever any Console user makes an invalid call which is expected but irritating to the users.
    Can I disable these error messages completely? It is highly annoying since these error messages can stack up and have to be cleared by pressing "OK" before the user can click on the screen again.
    TAC has not resolved the first error yet but everything works fine.

    Hi Luigi,
    Thanks for the update. Even i had opened a TAC. In my case, we have configured Hunt Pilot, from where the call is routed to the members in the hunt group. But TAC says that the Attendant console never uses HUNT PILOT to take calls. So it has to be PILOT POINT which has to be configured for Attendant console to take calls.
    We had configured in this fashion, because the AC stops working often. Even though it shows, 'activated in the control center. Manually the service has to be restarted on all the nodes. And all the callers will get busy tone when they try reaching the reception.
    As an action plan, we need to revert to PILOT POINT configuration and do the testing again. So If found that the pop-up is not coming anymore, then TAC will work on fixing the AC service failing issue.
    Hope this helps and will keep you posted on the updates.
    Regards,
    Karthikeyan.

  • Attendant Console Standard 10.5 Queuing

    Hello,
    I'm running Attendant Console Standard 10.5 in conjunction with hunt groups in CUCM 10.5 using native call queuing.   Queuing is working fine except that the customer wants to be able to see queued calls in real time.   I configured the queue stats button on each of the receptionist's phones but they don't like that since they have to continuously press the update button to refresh queue stats.
    In a perfect world, I would like to be able to provide number of calls in queue in the AC client window but it does not look like that is a possibility with AC Standard.   Can anyone point me in the direction of any Cisco documentation that states if this can or cannot be done?
    Are there any other workarounds that anyone has used to get around this?
    Thanks,
    Glenn

    There is no document that will tell you that, but you certainly cannot see that in AC, simply because AC only ties to the DN on which it receives calls, it doesn't monitor anything regarding line groups, HL or HPs.

Maybe you are looking for