M177FW won't print eprint info sheet!

I recently received a HP Laserjet m177fw that replaced a m175nw and I can't enable eprint no matter what. After enabling the service, it will show the eprint email but will not print out any info sheet. Pressing print info sheet on the web interface or the printer's menu will not print anything. Then whatever I try to do under the Network Services tab on the printer will throw up a "Connection Error".
Sometimes it's just gets stuck on a "connecting" screen.
I've tried updating the firmware. Changing routers. Setting DNS to 8.8.8.8 and 8.8.4.4 and setting static IP. I've even given the printer's IP a DMZ setting on the router and still nothing.
I've exchanged the printer after HP connected to my computer and tried enabling ePrint through the web interface but the new one does exactly the same thing.
I'm lost. Without the ePrint enabled the ePrint app on IOS won't do anything.

It seems that the "claim code" i require is the first part of the eprint's email.
I got [edited email by Moderator]so the claim code should be[edited claim code by moderator].
But it keeps saying "invalid code" on HP's connected website.

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Hope you a having a great day,
I am trying to probe if you still experience this issue. If you are, I will give you my best effort to get it fix.
Press the eprint symbol and on the menu if should give you the option for printing Infosheet set up page.
If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know.
Regards;
RobertoR
Remember==▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

HP 6500A (E710N) won't print eprint information sheet

Hi all,
Just got my lovely shiny 6500A, set it up, all went fine, connected to net - fine - but when it came to print my information sheet when I came to setup webenabled services, a message popped up (something like "an information sheet will print shortly"), disappeared after about a second, without me touching it, and then nothing happned. I then clicked the option to get the printer's email address, "connecting" came up, sat on that for ages, and then went back to home screen.
I've looked through some of the other posts here - I have tried removing webservices and rebooting the power cycle; I have tried returning the entire printer to factory defaults; I have tried using a manual email address. To no avail. Have been doing it for about 4 hours now. Am really frustrated. Can anyone suggest anything? I've tried both wireless and wired (net works with both, eprint works with neither). I bought this printer for eprint and the apps - seems like it's going to have to be returned very soon if I can't get this sorted out.
ANY help would be GREATLY appreciated - really don't want to spend days trying to sort this!
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Hi,
First print HP Network Configuration Page from the printer menu and make a note of Printer IP address, Subnet Mask and Default Gateway printed in the page. To print the page, select Setup icon ==> Network ==> View Network Summary ==> Print Report.
In the computer open Internet Explorer browser and enter the printer IP in the address bar and press enter key on the keybaord. This should open a webpage where you can see all the printer info.
In this webpage click on "Network" ==> Wireless ==> IPv4 configuration
Select Manual IP and enter the details of printer IP, subnet mask and default gateway as printed in page.
Select Manual DNS and enter the DNS addresses of your ISP provider. To know the DN address of your ISP,
Click on Start ==> Run. In the Run box type cmd and press OK. This will open Command Prompt.
At the Command Prompt type, ipconfig /all and press enter key.
In the displayed details check for the entries " DNS SERVERS". Enter these IP address in the printer webpage and save the changes.
Turn OFF and turn ON the printer, also turn OFF and turn ON the ePrint from printer menu.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Eprint, Info sheet, Error 500

Printer: LaserJet 200 colorMFP M276n
Frimware: 20140521
Router: pfSense, (UPnP currently OFF)
First the printer would not enable eprint/web services at all.
Had to open XMPP outgoing (ports 5222, 5223) AND override DNS setting given by router (now manually set on printer to 8.8.8.8 & 8.8.4.4) .
Then the printer did enable webservices but it still refuses to print the "information sheet" needed for activating eprint, instead the printer returns a "error 500" on the display.
I have tried to disable, then enable, web sevices several times. No success, no information sheet. I can't find any information describing how this system are working on a network level, so;
Any suggestions ?
This question was solved.
View Solution.

Ok.. done some email'ing with hp support, including "printer experts" (2nd or 3rd line support). Results;
The M276n printer uses these ports;
UDP: 137, 138, 161, 427, 80, 443, 5222, 5223, 5353, 5297, 5298
TCP: 137, 139, 427, 9100, 9500, 80, 443, 5222, 5223, 5353, 5297, 5298
(these are all the ports, not only those involved in eprint).
What eventually solved my problem was a "NVRAM reset":
Hold Your thumb at the lower left corner of the printer display when power on. After a while the printer displays "Permanent Storage Init" on the screen, when this happens, remove thumb.
The printer will now clear internal registers (EPROMS/FLASH), all settings are cleared, firmware default data rewritten/recreated. At the end the printer does a reboot.
This time around I had no problems configuring. Previously the printer did not even pick up DNS from DHCP (had to set it manually), but this time it did. ePrint worked aswell.

C510a won't print eprint information

I've tried the suggestions on other threads, but cannot get the eprint information to print so that I can register. Network info looks good. Have tried the disabling wireless services, power cycle, and enable sequence with no success.
Any new thoughts or links to other secret codes to make this work?

Hi Frustrated_NY,
You might try doing a product update from the control panel by following these steps: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02581511&tmp_task=useCategory&cc=us&dlc=en&lang...
I am an HP employee

Hp Color Laserjet pro M177fw won't print double sided anymore

Hello. I have a Hp Color Laserjet pro M177fw until about three weeks ago it would print double sided no problems. I have used this printer on my pc and now my mac with no problems previously. I am running a Macbook Pro (less then six months old) which is running 10.10.1 (Yosemite). I attend college and I know at the end of last quarter during finals week (Dec. 15th) I still had the ability to do 2 sided printing. Sometime between then and the new quarter starting last monday I lost the ability to do 2 sided printing. After scouring the internet I have tried everything they suggest:
Uninstalling printer and reinstalling
resetting the printer setting on the mac and then reinstalling printer
resetting the printer settings on mac, rebooting and then reinstalling printer
installing older drivers( hp automatically installs newest drivers even if you use an older driver file)
resetting physical printer to factory default and reconnecting to wireless network.
repairing the disk permissions
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Hi @Arboria9 ,
I see that you are experiencing issues printing two-sided from Yosemite. I would like to help you resolve this issue.
You have pretty much have done all the steps that I would have provided.
Are you still able to print two-sided from the Windows computer?
Are you missing the option to select two-sided printing in the print driver?
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Officejet 6500)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
How was the printer name listed?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

My printer won't print the web services information sheet

Hi,
My HP photosmart premium all-in-one printer will not print the web services information sheet. both eprint and web services are on and it's showing a printer's email address.
however, when i click 'Print Report' i get a message that it's been requested and may take a moment but nothing happens.
any ideas?
A

Hi Cocklina,
I would suggest you to turn the printer and the router off and retry.
If that does not go through.
Then on the printer under the setting go in to network restore network default.
Then go back in the network option on the printer select Wireless set up wizard.
It will give you a list of network, select the one which is yours.
Then try printing the info sheet for the ePrint.
Thanks
Josh.C
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Although I am an HP employee, I am speaking for myself and not for HP.

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I have been trying for a few hours now to get my hpeprintcenter account set up. It is asking for a Printer Code and says that you should be able to obtain it by printing the Info Sheet from the ePrint menu on the Printer.
The problem that I am having is that when I click on the Print Info Sheet Button, the printer freezes at Now Printing...and never does anything else.
I have tried on different internet connections, I have power cycled the printer, I have disabled Web apps and re-enabled, I have set the 8.8.8.8 and 8.8.4.4 DNS entries as mentioned in the other posts and none of these things will allow me to print my info sheet in order to get my account setup.
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What's the name of the router you have? Also, I would make sure that nothing was entered under proxy settings.

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Sorry that you are having a problem printing.
You can run the printer and scan doctor and check the results.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03275041
Did everything stop working AFTER you updated the driver using driver tool?
Do you know how to restart the print spooler?
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HP LaserJet 500 color MFP M570dn ePrint information sheet won't print

When I attempt to Enable Web Services Connect I receive a message that an information sheet will print that contains important information. That information sheet doesn't print. After selecting OK, there is another button on the right that says "Print Information Sheet." Pushing that button also doesn't print an information sheet. However, I can see that it changes the printer's ePrint email address.
When I go to: https://www.hpconnected.com/us/en/#devices/ to add a new device to my profile, I'm asked for a printer claim code. When I paste in the part of the printer's newly issue email address before the "@" sign, I receive a message that there is an unexpected error. (HP technical support told me that this part of the email address was the claim code)
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Thank you for posting this information on our forum boards. At this moment in time, I do not have an answer to your question as to why you can't register your printer with the HP Connected cloud however, I have taken steps to investigate.
Please be patient and hang in there with me. If you can, could you please try and register your printer again in a few days and let me know the results. You may have to disable and enable web services to get a new printer code as the codes are only good for 24 hours.
Please know that I am activately pursuing this issue however it will take time to get to the root cause.
I am an HP employee.
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Eprinter won't print

I have an HP B 210 eprinter. It is connected and working fine; But, it will not print remotely !! Please help !! I have turned wireless off and on again; I have power cycled it... nothing. Thanks in advance for your reply.

mugsy08 wrote:
I have an HP B 210 eprinter. It is connected and working fine; But, it will not print remotely !! Please help !! I have turned wireless off and on again; I have power cycled it... nothing. Thanks in advance for your reply.
Have you been able to enable web services on the printer?
If so, when you enabled web services, did the web services info sheet print out w/your printer's email address?
What error messages have you seen your device when trying to enable web services, if it did not allow you to enable?
Thanks.
I am an HP employee.

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How do I get this information sheet to actually print?

Thank you SO much for your quick response! I think it kept dropping the connection intermittently and screwed up the request to "enable" the network printing. (That was on the page where you enter the ip address in a webpage) so when I asked to print that info page, it just lost the request every time.
I did google around a little and reset the router and the printer by replugging in the printer. I also reset some automatic IP stuff to manual setting (I am REALLY not familiar with this kind of thing...can you tell!? ha ha!!!) Anyway, I followed the instructions for a different printer (with a similar connection issue) here on the hp site...the DNS thing seemed to make the difference:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-5510-Printer-Wireless-Net...
I hope other non-techies like me can follow those instructions too. That 8.8.8.8. and 8.8.4.4. stuff and the re-plugging in seemed to somehow make it work!

HP Web Services enabled, but info sheet not printing

Hi all
Just installed my new LaserJet Pro MFP M128fw and networked it with a static IP to suit my network.
Printer is accessible to ALL computers on the network.
Can print, scan, copy and fax without ANY problem from any computer. Can ALSO print from my networked mobile phones.
ALL computers, mobiles and my new HP printer are configured with static IPs. ALL have DNS of 8.8.8.8 and default gateways installed.
NO problem accessing the net from any one of the computers or mobiles.
The printer is web service enabled and I am able to access the printer's web page from my computer wirelessly AT WILL.
I can enable web services (successful enabling from both computer OR Printer) WITHOUT any problems. Able to view the email address sent by HP's ePrint service BOTH on the computer AND on the printer.
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Then comes the problem - I am unable to print the Information Sheet which contains the code to register my printer on the HP ePrint Website. Have tried entering the printer email ID (characters before the @) at the printer registration prompt, but the website says that it is invalid, because apparently, the Information Sheet print out on MY printer is required, to complete the registration of my printer for the HP ePrint services.
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Am now beginning to feel that perhaps the EPrint service is not available for India, but can't seem to locate that information on the HP website. If so, would DEFINITELY look at it as a lacuna / default in terms of clarity and consumer service, as this was one of the principal reasons for my purchase of THIS particular model. Believe me, it wasn't cheap.

Hi Gappu,
Thank you for the updates.
I can definitely understand your reluctance to change how your network is setup. If you are like me you’d get started doing it and someone would interrupt enough that you don’t remember where you were when you were interrupted and something simple but important gets missed.
I have included a link by @VisionAiry titled Check the Anti-Virus for Blocked Ports and Timed Scans and it is regarding the ports that are used. I’m wondering if one of the ports might not be configured correctly for ePrint.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart plus b210a won't print info page for web services

I have just purchased a photosmart plus b 210a and its on a wireless network. I have finally managed to get the webservices enabled (it took about 4 days of trying) but now I can't print the info page to get the code to register on to the eprint centre. When I try it tells me to upgrade the product but how do I do that. I have done the product updates through the preferences menu and its telling me there aren't any. I have gone through most of the Hp websites for help but can't find anything on this particular problem so any help will be gratefully received. Thank you.

Hi there,
Thanks for posting all the steps you've done so far, and that pretty much covers HP's print quality troubleshooting document.
So the last thing you can try is this printhead soak method from community expert Bob Headrick: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6500-Office-jet-E709a-Black-pri...
Please let me know if that helps
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EPrint won't print web pages from Windows 8 Microsoft Surface tablet

ePrint won't print web pages from Windows 8 (x64) Microsoft Surface tablet Any ideas?

Hello JereTanner,
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M177FW won't print eprint info sheet!

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