Mis-Sold Infinity

I have made a complaint via email to three different 'complaint processess' hopefully one of them will result in some action.
I have just hung up after three hours on hold. After being transferred 5 times. This is following 2 hours of the same treatment a few days ago. I am not calling again. I have now emailed more than once also. The first email auto response said I would be phone back in 24 hours or 72 hours in a bad week. That was over 72 hours ago. I have now made a second formal complaint and have recieved an auto response that it will take between 10 and 15 days to respond. The clock is now ticking for the 8 weeks before I can call the ombusdman.
What terrible, terrible customer service, I am appalled. I would not recommend BT to my worst enemy after this experience. I am so frustrated by this process.

I was called last week by a customer complaint manager. We didnt agree but he eventually agreed to honour the orignal deal, which I had in writing. He agreed to 'do me a goodwill gesture' move me to an unlimited Infinity package to close to what I was on before for around £18 a month, which was much better than the £31 they had been charging.
Thank god an end to the saga I thought.
You must be kidding right? I then get an email from BT saying my new LIMITED broadband is near its maximum and I will shortly be billed for exceeding my limit. I cant believe it. Its just one tiresome lie after another.
If I wanted limited broadband I would be paying for it at £15 a month according to their website. So thats right, as a reward for all the grief ive had , along with the overcahrging and miss-old package he has given me a package at £3 a month more than it costs, as a goodwill gesture. Thanks.
Im now waiting for him to get back to me...hoepfully this is some kind of further **bleep**-up , but I have zero faith in BT so it probably is just the start of a new long winded waste of my time and money.

Similar Messages

Massive COMPLAINT: Mis-sold Infinity, cancelled bu...

Massive COMPLAINT: Mis-sold Infinity, cancelled but still billed, now no Broadband. Pitiful action by BT
My elderly mother was pressurized into buying BT Infinity in early July of this year (2013). I saw the error in this as she doesn't use broadband much, and she cancelled the order via the phone on 15 July.
However, a BT engineer did turn up at the home and she also received a hub in the post. She explained this to the customer services department and they sent an envelope to return the hub.
Subsequently, she has been charged for this and has received a bill and an automatic payment had been taken via direct debit.
Worryingly still her broadband is now not working since 27 July. Despite several calls to customer services, over 40 minutes in duration in some instances, and this has not been resolved. Despite promises for customer services to call back, nothing has been done to rectify this situation
I want you to look into this matter. Urgently.
I will copy in Ofcom and the ombudsman office as a matter of course

Hi there - welcome to the forum I'm sorry to hear of the problems you've had with your mother's account. If you click into my profile you should see a contact link to our webform under the "about me" section. If you fill this out with the relevant details of the account in question we'll check this out and get the issue sorted for you.
Dean
BTCare Community Mod
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Re: Massive COMPLAINT: Mis-sold Infinity, cancelle...

They are 5 and a half hours ahead so 6.00pm is coming up to midnight there.
To say thanks for a helpful answer, please click the white star

Hi there - welcome to the forum I'm sorry to hear of the problems you've had with your mother's account. If you click into my profile you should see a contact link to our webform under the "about me" section. If you fill this out with the relevant details of the account in question we'll check this out and get the issue sorted for you.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Re: Contract renewal issues - being mis-sold by BT...

I recently moved house and decided to carry my bt infinity services over to my new address. A conversation with a BT telesales girl clearly informed that I would not be locked into a new contract, I even got her to repeat this.
She proceeded to convince me to accept a "free" BT HUB 5, whereby I'd only have to pay the delivery charge. Again, I asked her to confirm I wouldn't be tied into anything as I wanted to shop around.
After an appalling performance from BT whereby they **bleep**-up my house move (missed appointment & wrong number assignment) I decided to go elsewhere.
I now have a BILL from BT for £81.71 (contract) + £65 (HUB box). I was mis-sold a contract and the BT customer care team are unwilling to help.
Anyone got any ideas? I have missed the cooling off period of 14 days from placement of order, but I am within 14 days of the order being complete.
Thanks,
Tremayne

Hi tremayne77,
Thanks for posting. Sorry for any confusion with the contract terms etc. imjolly has made a good point. The bill does look low for any held to term charges. I can look into this for you. Drop me an email with the details. You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
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Mis Sold - What Now???

Having signed up to BT Infinity 2 package with BT TV etc, I finally got my line connected on the 18th February. On signing up, I got notified I should expect 73.4mb down and 20mb up. Line got connected and couldnt get above 30 down and 4.5 up. Rang BT and got told initially "tough, thats good speeds for your line". When I kicked off they finally agreed I should have an Openreach Engineer to visit - free this time because I am still a new customer, which was really good of them - and he has now told me that my line is maxxed out at the the heady speeds of 43.2 down and 13 up. To say I am p*ssed off with this is an understatement and I now want out of the contract due to misleading information at sign up and being mis sold the package.
To be told on the phone that although I was told that I would get 73.4/20 I cant complain because 43 is well within an acceptable range of the upper limit is an absolute joke. Dropping nearly 40% off my initial sign up speed?? Really???
So I want advice on what course take next - was told today by some cheeky BT Options CSA that "you are in a contract, so you will have to pay to get out of it" is not on. I am guessing raising a complaint with OFCOM is probably going to be the only way out of this.
Forgot to mention - at no point during the signup was I told I what range my speeds may be apart from the initial 73.4/20. If I had been told that I could maybe end up with only a max speed of 43, i would never have went ahead and would have went with the Virgin deal that was on offer.
Solved!
Go to Solution.

Complaining to Ofcom will do you no good. They do not deal with individual complaints. If you were wanting to complain you would need to go through the BT complaints procedure and after it has been exhausted you ask for a deadlock letter then take it to the ombudsman.
However rather than doing all that you would be better to try and get your problem resolved.
The speeds are sold as "up to" and not "as" or "guaranteed". You should be getting the speed between those shown in the Range A estimate, that is between 54Mbps and 73Mbps. As you are clearly not getting that it would appear there is still a problem with your connection.
The estimater takes into account your distance to the cabinet and would reflect this in the estimated speeds, Even if the line is 700 meters from the cabinet to your house you should still be getting better than what you are getting. See graph for a rough guide distance to speed.
While the engineer may have replaced the entire line from the cabinet to your house I have my doubts.
You need to contact BT again and inform them of this and don't be fobbed off with "that is as good as you'll get" or anything else.

Post Moved BT-Fibre-Mis-Sold-Rip-Off-Product

Moved to Infinity Board http://community.bt.com/t5/BT-Infinity/BT-Fibre-Mis-Sold-Rip-Off-Product/td-p/778516
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
If you found this post helpful, please click on the star on the left
If not, I'll try again

Have I been mis sold or am I missing something?

I'm confused. I called bt for a quote for phone tv and broadband. I was quoted for the tv essential package. I can't remember conversation but obviously I confirmed sport channels were included as this justifies the price in my eyes from leaving sky.
Fast forward and I have it all up and running but no sport. Called the other day, spoke to technician who said he couldn't activate it so he transferred me to another department. Lady told me she had ordered it and I'd get it on my tv within 48 hours. 4 days later I've no sport so called again. Again I'm told he can't activate it so transferred me to same department.
Now she has just told me that sport is not included on the tv in my package as I don't have infinity, only on the app. She said I have not been mis sold as I wasn't told I could get it on the tv. But how am I to know that I could only have it on the app, why wouldn't the guy say to me on the phone that I'd only get it on the app or website?? On the bt main page where you choose your package, it states that bt sport on bt tv is available as a bolt on. When you then click on start my order, it states that this bolt on is free.
This has now been referred to another department so they can listen to the original sales call. I've also asked them to listen to the call 4 days ago when the other bt woman told me she had activated the sports on my tele. I am very confused and wondering have I missed something very simple here or are they advertising it badly?

Hi Emilydel,
Welcome to the community forum. I can take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Contract mis-sold. Terrible customer service from a supervisor-no clear way to make a complaint

After being a good customer for a year and a Verizon Wireless customer for 5 years, numerous issues with Verizon Fios have surfaced.
1) Representative totally mis-informed about the contract
When I took out a contract with Verizon FIos a year ago, I had not wanted to have a contract because they only option available was for 2 years and I knew that the lease for my apartment was only for 1 year and in all likliehood I would be moving. I was told by the representative that there would be no problem if I took out a 2 year contract because I could simply transfer the existing contract to wherever I moved with no issue.
Fastforward a year and I'm moving, call Verizon to make the transfer and i"m told, that actually i'm effectively cancelling my existing contract and re-starting as a new customer. This means that my bundle has gone up $10 a month and I would have to start another 2 year contract.This completely contradicts what I was told a year ago. I would never have taken out the 2 year contract if I had known this.
2) Terrible customer service from someone who is a supervisor
This morning I spoke to a representative and after she said she couldnt address my concerns about being mis-sold the contract, I asked to speak with a supervisor. How he handled the call was incredibly unhelpful and rude - I dont understand how someone at a supervisor level can have that kind of attitude. First he tried to indicate that it was my fault for not being clear with the representative last year (before he knew the full facts), he did not take show any recognition that being mis-informed about a contract is a significant issue. When I asked him how to make a complaint he told me to go to verizon.com/contact. I did this while I was on the phone with him and told him that there was no clear way to make a complaint, I was told "I am a supervisor, I cant sit here on the phone with you and take you through it step by step" - I was not asking for step by step help, I assumed that as a supervisor he would know which wa the right section to click on. He then basically made it sound like I was an idiot and I was told that every other customer seems to find it intuitive (which judging by other comments on this forum about the contact piece of the site is not actually true).
3) Impossible to file an official complaint through normal channels
There is no email address to which you can send a complaint (according to the team on the phone). On the verizon.com/contact page, there is no option for making a complaint. When you type in a question about making a complaint nothing comes up. This seems ridiculous and makes it seem like Verizon is not interested in hearing customers feedback.

Hi customer11201,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

BT Fibre - Mis Sold - Rip Off Product

BT Fibre - Mis Sold - Rip Off Product
We bought into the "Fibre" myth.
We are a rural location, so anything better than 2 Mbps is a bonus
PHONED BT sales, guaranteed 19Mbps download, so upgraded.
They installed, initially we had 29 Mbps, which we new would not last.
7 Weeks later we dropped to 19 Mbps
Then dropped to 12 Mbps
We have had several "engineers" test every thing, line, cabinet etc, etc, etc.
All tests prove our copper line to the "fibre" cabinet has no faults.
Engineers have tested from the main "In" socket to eliminate any problems within the property and can only get 12 Mbps now.
We now have 12 Mbps, but that is NOT the 19 Mbps we were promised on the phone by the BT sales person.
"Wholesale" have now informed us thats the best we can expect .......
Some points to consider:
1/ They now say its "up to 19 Mbps", what the heck does that mean?? (Its meant to be a 40 Mbps line) but due to distance, etc, etc, we can only get 12 Mbps now. (Even though we were getting 19 Mbps)
2/ 12 Mbps is not even close to the "Up to" 19 Mbps download
3/ "Up to" is the best excuse in the world, if I buy a car capable of 150 mph, and it does 80 mph, I do not buy ....
4/ The fact other ISP's quote "up to" is not a valid excuse for misselling
5/ Trying to find a valid number to explain/complain to is impossible
So bottom line is, we paid to upgrade, do not have the service guaranteed, cannot complain ........
Great ........ welcome to BT service
Beware

Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
If you found this post helpful, please click on the star on the left
If not, I'll try again

Feel like I have been mis-sold. Can I cancel?

Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?

TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Mis-sold and mis-led

Are there any more people out there who feel they have been mis-led and mis-sold a package?
Before I moved from orange I spoke to a bt operator who told me that I would be able to browse the internet/use the PS3 everyday for gaming without any fear of using all my 10GB allowance,
Now this is my 2nd month and twice they have contacted me saying I would be reaching my limit.....funny enough I havent used the PS3 at all /no downloading and because my speed is so slow I cant watch any tv/youtube etc so WHAT may I ask is taking all my limit.
I believe that I have been mis led and so before I look into legal action have any of you been DUPED

Cliffiord wrote:
I too, have been mis-led. The Broadband useage in option 1 is 10mb and I was told that this would be more than enough for my needs. Hiowever, it is ony just over halfway through the month and I am told that I will only have less than 3mb left. IU am told that I can up date my allowance but it will cost much more than my original tesco Broadband. I wish that I had not joined bt! Not only that but bt are suggesting that I go straight into Option 3 with unlimited useage at £25! This is £8 more than my previous Broadband provider. Unfortunately the only give me 7 days(which has long past) to cancel. This is poor and not only that I AM STUCK WITH THIS VERY EXPENSIVE SYSTEM FOR 18 MONTHS!!!! My motto: " Pay cheap...get cheap" - serves me right. WHAT A RIP OFF!!!!
Hi. Welcome to the forums.
Just for info the usage values are in GB, e.g. option 1 is 10GB.
It does depend on what you are using your connection for. Can you give an indication of use ? Smartphones, games consoles, catch up or streaming TV, skype video chat etc ?
You can check your usage using the online usage monitor (up to a day in arrears and given at midnight the previous day). See my shortcuts (link below) options 14d-14j.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Mis-sold - bad cold call sale

Hi everyone.
I'm going through a long and painful process to try to sort out a package I have been mis-sold.
Someone from BT outbound cold called me and sold me a package of BB and BT Vision which was supposed to be as good value as my current Orange Broadband (EE) which I'd had for years (AND was very happy with!).
It turns out just about every element was wrong in terms of price, contract, performance etc. Complete load of lies told to me on the original call to get me to sign up. Now I'm trying to get what I was actually promised and it's taking an age!
I think I'm now on Level 3 escalation (whatever that means) and every time it takes the ususal '10 working days'!
Anyone else been a victim of this and managed to get what they were promised?
Advice appreciated - thanks!

Hi Nigelt,
Welcome to the forum. Please could you send me in your details using the "Contact Us" link found in my profile? I would like to take a look at the details of your complaint.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Mis-sold broadband package? Now stuck with it?

I feel slightly agrieved at being talked into buying a broadband package with BT on the premise that I could watch European rugby on BT sport for free. I eventually signed up for unlimited infinity 2 and started to enjoy the aforementioned rugby. All was right with the world.
Then I awoke one day to find that alas BT have paid silly money for the football equivelant and as a result I know have to pay to watch my beloved Rugby. Not only that but I am stuck with 10 months of my 18 months of my contract.
Why is it that the lure used to buy, what is a slightly more expensive product, Broadband with BT can suddenly be changed mid contract yet I still have to carry on taking the broadband and phone?
Apologies if the tone of my post is slightly off but I am slightly miffed. Not only have I been told that I have to pay for something I was told would be free but then I am stuck with BT Infinity now. Any thoughts on what to do?

hannahe wrote:
As well as this obvious issue, we have found the whole TV package pretty poor. The picture quality is worse than normal freeview! Can't get the standard HD channels. Very difficult to navigate the screens, plus slow response to pressing buttons on remote.
It sounds like they sent you the BT Vision+ box rather than the BT Youview box. If this is the case was that for a good reason? The newer BT Youview box has a much better interface and will pick up the Freeview HD channels over the TV aerial.
There are two reasons for still sending out a BT Vision+ box to a new customer.
(1) The customer wants to view BT Sport 1 & 2 over the TV aerial as they are not on Infinity broadband. This requires a viewing card slot which the BT Youview box doesn't have.
(2) The customer has subscribed to Sky Sports. BT currently can't offer them on the BT Youview box.

Mis-sold and paying for it. BT not contacted us re...

incident xxxxxx-xxxxxx
Maybe they will see it here and give us a call.
Hi
I recently contacted BT to arrange a home move.
As there is no BT Line in my new property I was told that I would have to have a new line installed. I agreed to a £40 charge for this on the condition that I make 10 calls per month.
The agent advised that I would have to sign up to the evening and weekends. I specifically asked if I could have this with the same weekend plan I was currently on but was told this was not possible. So I agreed.
An appointment was made for PM on Thursday the 20th of Sep ( this call was made on 13th of Sep).
After the call I checked on the internet and found out that the£40 install charge could be ordered with just the weekend call pack.
The next day I called BT To ask for the order to be amended.
I was told this was not possible I would have to cancel and reorder After 24 hours and that I would lose my appointment slot ( I had arranged for grandparents to do the school run etc.).
The agent advised they would not be able to let the order stay on the system and then amend the call pack after it has been activated as I would be held to term for changing the call pack, even though I had been missold.
So I cancelled the order.
I called again on the Saturday, only to be told that the systems were down and an order couldn't be placed (which I don’t mind, these things happen)
A new order was placed on Monday the 17th of Sep but the earliest appointment available was October 12th.
I am really not happy about this, as it is through no fault of my own that the order had to be cancelled.
I am a student and my course work begins, online at the beginning of October and I have now been given an appointment more than 3 weeks later than the first one.
We have moved house and by the time this line activates the old line will have been active and unused at the old property for a month, which I assume I will be billed line rental for?
Can this appointment please be expedited?
We need broadband access asap and I may be forced to cancel and order with an provider. For instance if I order with virgin today, they can give me installation date of Sat the 29th of Sept.
The telephone number is - XXXXXXXXX
I know fibre is available as the line is served by the same exchange as my old address and a work colleague a few doors down has fibre. The Sales agent advised I would need to have the 20 meg broadband provided then re-order the fibre after that, which seems a bit wasteful of engineers time (and mine) and your money.
If you need any other details please don't hesitate to contact me on XXXXXXX

a salesperson advised they would need to get the back office to build my order.
I was expecting a call that I never got.
When I did call I was told that an order was created with a line activation date of 31st October. Complants said if I was not happy with the activation date I should get back to them so I did.
Was told to wait 24 hours for a call that never came then a couple of days later (today) I get a call from a random BT agent (unaware of any case history) saying I now have an order on the system and the activation date is the 5th of November.
Seriously what the **bleep** is going on?
We are looking in total at a 2 month lead time and I still don't know if that order is going to fall over.
The worst of it is that the complaints agent said I should have let the very 1st order that I was missold with the wrong call package activate and they could have amended it afterwards. Which is exactly what I suggested when they said I had to cancel but was told that was not possible as I would be held to term.
So now I have to email bt again because they have probably closed the case and are leaning back on their chairs with happy satisfied smiles thinking they have somehow nailed this one and I am 'resolved'

How to go about cancelling mis-advertised BT Infin...

Hi all,
A couple of months ago I made the mistake of signing up to BT Infinity. I signed up because it was listed as being an unlimited service and that I would get a connection speed of about 35 MBit.
I've since had several speed drops to effectively zero speed for no reason and have noticed my broadband speed dropping to about 8 Mbit during the evenings. During the past week my speed during the evenings has dropped down to under 2 Mbit and has been completely unusable to watch thinks like BBC iPlayer or 4OD. After googling around it turns out that BT's unlimited service is mis-advertised and is actually a 300GB service and that I may have gone over it. Apparently BT are meant to email you about this before you reach the limit but I got no such emails to my contact address linked with my BT account - the email address linked to this forum, bills, the one I signed up for BT Infinity with etc. I just found a warning and a speed restriction email in some weird @btinternet.com account that BT apparently set up for me saying that my speed is going to be limited for a minimum of 30 days.
I signed up for the unlimited and fast service because sometimes I have to download large data sets to my home computer during the night from work. 300GB seems a tad ridiculous for a service that can download that amount in under a day anyway.
So has anyone got any advice on what to do? I feel like the service was mis-sold to me and is grossly mis-advertised. It's not unlimited, is unstable and despite BT's adverts claiming that their network doesn't slow down in the evenings unlike competitors, it does slow down significantly (unlike any other ISP I've used in the last ten years). I'd like to get my account cancelled, money refunded for poor service and mis-advertisement and I'd like to go back to my original provider (Be broadband). I'd rather get 14 MBit 24/7 that is solid as a rock with an actual unlimited service than 35 MBit sometimes, 8 MBit others, 0.25 for a few hours here and there and with a download limit.

It seems I'm not alone. spec_d, expecting a residential package to perform as advertised is my mistake. Downloading 300gb of data during off peak hours on a superfast connection isn't unreasonable in the slightest and cjr_chris has just illustrated another example of this. The fact that most of my 'heavy' use is work related shouldn't be important at all. I could just as easily be performing a backup or downloading some video footage from a friend's computer for an amateur film production.
When I was with Be, unlimited meant unlimited. With BT, unlimited doesn't mean unlimited at all. I could maybe understand a 'fair usage' limit of 300gb for a slow 8 mbit connection but for a service advertised as 40 mbit, I couldn't understand anything below about 1TB being 'high usage'.
The bandwidth is obviously not really an issue to them because apparently they don't count iPlayer downloads if done through the home hub thingy straight to a TV.
As cjr_chris has said, why is speed throttled during peak hours if you download a lot of stuff during off peak hours? Fair usage is meant to be there for if you're abusing the network to the detriment of others. If the network's not running at capacity during off peak hours anyway then what's the harm in people doing long downloads or long backups then?
A fair usage policy should mean that it's looked into on a case by case basis - if you're impacting the network performance (i.e. heavy downloads during peak hours) then you should be warned and advised on how to rectify things. If you're downloading loads but it's during off peak hours and isn't impacting others then you should be allowed to do so.
The crazy thing is, if I'd done these downloads during the peak evening times but kept an eye on my usage so that it only came to 290GB per month then I wouldn't have had my line limited but I would likely have caused decreased performance for other users. Instead I download a little more than that during the middle of the night, affecting no one and as such I'm penalised. That's not a "Fair Usage Policy" - that's an "Unfair and Unclear Usage Policy".

Mis-Sold Infinity

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