Missing GTA5 preorder points

Hi,
I have emailed the best buy account already and have received no response yet, but I have had the 94 points issued for gta 5 ps4 purchase. The purchase was done the day before street release and I was sure that the preorder bonus was still active because I used the link from the add to put it in my cart. The preoder bonus of $10 was not added and my preoder of far cry has the same problem. Far cry was preordered back on 11/10 in store. My account is under {removed per forum guidelines}
Thanks,
James
Solved!
Go to Solution.

Hello angryhomer-
I apologize for the lateness of this reply; we have been extremely backlogged since Thanksgiving and trying to catch up.
I’ve reviewed your My Best Buy account and I can see that you have received the bonus for both of these games.
Thanks for posting!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Missing "pre order points" for Shadow of Mordor.

I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
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Good morning Vaymasters,
It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account. As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points. If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do. A private message can be sent by clicking on the blue button in my signature.
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Preorder points for COD AW

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Hey nybigapple,
Based on what you mentioned, it sounds like you're already aware of the reason why your pre-order bonus certificate hasn't posted yet: your pre-order deposit wasn't correctly applied to the final sale. I've taken steps to ensure you receive that bonus though, so please keep an eye on your points balance on BestBuy.com for updates. Also, remember that points are not earned for any portion of a purchase paid for by gift card, store credit, or reward certificates.
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Missing Pre-order Points

I have two issues.
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Hi NeoQuintessence,
I am really excited to see Big Hero 6! It won an Oscar during the Academy Awards last night, so it must be pretty good. I love animated movies and can never watch Toy Story too many times. That is one of my favorite movies.
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I can understand questioning when your points for a My Best Buy™ Online Mall purchase will post to your account, especially if that purchase could result in a lot of points. From my experience, it is fairly common for an Online Mall purchase to not emerge as pending in a member's My Best Buy™ account; however, the points should still post within 6 to 8 weeks if the member qualified per the offer terms.
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Missing Pacific Sales Points

Hello,
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Greetings jsuria, and welcome to the Best Buy forum,
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Missing Magnolia Purchase Points

Hello - I purchased a Sony 4K Ultra HDTV and a Sony 4K media server on December 31, 2013. The Magnolia sales person said the points would appear in a few days, but there is no record of this purchase. Delivery was on January 2, 2014. Total cost on the invoice was $5117.55. Can you help on this matter? Note: I also purchased a refrigerator from Pacific Sales on January 3, 2014 and I have already received the reward coupon.
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Good afternoon John,
A purchase made from one of our Magnolia stores will not usually post to a member's My Best Buy™ account in the same manner that a BestBuy.com or Best Buy store purchase will post. It can take up to 20 days for points from a Best Buy purchase to post and generally 30 days for a Magnolia purchase. If the points for your Magnolia purchase do not post by 1/30/2014, please send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button located within my signature.
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Solved!
Go to Solution.

Hi glyphic,
As an Elite Plus member, you can earn 1.25 points for every $1 spent on qualifying Best Buy purchases. Those bonus points may not post to your My Best Buy™ account though until after a full 20 days. I looked over your account history using the email address you registered with the forum, and from what I can see, all of your recent purchases have been awarded the 25% bonus. Do you see any specific purchase where it looks like the bonus points were not awarded? If so, please send that information to me in a private message, by clicking on the blue button in my signature, and I will take a closer look.
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Thank you for connecting with us on the forum!
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Missing 100 Bonus Points Maleficent/How to Train your Dragon 2

I have not yet received the 100 bonus points for my Maleficent and How to Train Your Dragon 2 preorders. The 20 day waiting period has passed and I was wondering why these points have not yet appeared in my account. Thank you.

Hello Ibuymovies123,
Welcome to the Best Buy forum, and thank you for posting!
If your pre-orders of Maleficent and How to Train Your Dragon 2 were placed on BestBuy.com between 10/26/2014 - 11/1/2014, then they should be eligible for 100 bonus points. As you mentioned, it can take up to 20 days for points to post to a member's My Best Buy™ account.
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Missing GTA5 preorder points

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