Moduslink free Vista upgrade - order confirmed - one has hope

I now have hope that my free Vista upgrade might be delivered. Having gone through the Moduslink procedure and received the 'unrecoverablt error' message as well as the subsequent 'we cannot validate your COA number', I, like many others, was at a loss as to what to do next (in the absence of any real help from Moduslink).
However, out of curiosity I went back to the very start of the Moduslink procedure and clicked on the link 'check existing order'.
https://upgradeweb.moduslink.com/Vista/ConsumerWebsite/(S(5ggosk45lxz42waxhpen4wfh))/GlobalLandingPage.aspx?oem=&Lang=
I then keyed in my COA number and e-mail address, and to my surprise it said my order was confirmed; it also gave me an 'order number'. It did not give a shipping date though.
I've subsequently e-mailed my order number with a copy of my proof of purchase to Moduslink (which they need apparently). I'm now awaiting a confirmation from them that the order will be shipped.
They have also responded to a couple of e-mails I've sent which is encouraging. They generally respond two days after I've sent my e-mail. Consequently, I'm hoping tomorrow they'll respond to my proof of purchase e-mail.
I hope this helps others. I should add that Moduslink advise it may take 6-8 weeks before the Vista upgrade is shipped but at least I have a little hope now. That said, I have not received it yet, so who knows??
Mr C

I hope your posting will help other who tries to update the own XP to the Vista via Moduslink. Thanks for the info

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Vista upgrade order doesn't seem to be correct

Hi there!
The instructions in the PDF on the Toshiba Vista Upgrade site (http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=UK&ID=2006-10-Vista-Express-Upgrade-UK) don't seem to be correct. I've bought a Portege M400 on the 2nd of November, therefore after the start of the upgrade program. I also have a Vista capable logo on the laptop and the model number is the one listed in the Vista eligible list and therefore suitable for an upgrade.
But the problem starts when I go to the website, which is listed in the upgrade instruction (it just says go http://upgradeweb.moduslink.com/Vista/ and follow the instructions).
OK, so let's go:
A) I go to http://upgradeweb.moduslink.com/Vista/
B) I make sure everything is set to English and United Kingdom.
C) It asks me if I have an Upgrade Redemption Form - which I do not have - so I choose "No" (as far as I know, these forms are mainly for retail versions eligible for an upgrade).
D) I click on Vista
E) An information page comes up, I click next
F) Now it asks me to choose the reseller - which is weird as there are only some manufacturers as Lenovo listed (Toshiba is not). So I click on the button "My computer reseller is not listed".
G) A message appears: "If your Computer Reseller is not listed, your OEM may have a direct offer for Windows Vista Upgrade Products. Please contact your OEM directly for further details."
That's it. So what am I supposed to do now? The OEM is Toshiba and Toshiba is not listed as the reseller (and actually, it asks for the reseller not the manufacturer) and according to the instruction on the Toshiba Vista Upgrade page, I just have to follow the instructions on moduslink.com - which ends in the result that I have to ask my OEM (Toshiba) for an upgrade. So it is kind of a circle - Toshiba sends me to moduslink and moduslink back to Toshiba.
And by the way, Toshiba only lists in the upgrade instructions the need to have a receipt that falls in the upgrade period, the document doesn't ask for anything else - so I doubt that I am missing anything.
So what am I supposed to do and how can I order my Vista upgrade?
Thanks!
Alex

I got mine from a small store in Edinburgh, so not even Dixons. But anyway, Toshiba is offering the upgrade program to all customers who bought their computer after the 26th. It doesn't say that it must be bought from the Toshiba online store or from any other specific shop - it just says you must have a receipt showing that you bought the laptop after the 26th. Therefore, we both should be eligible for an upgrade. And even if we would have bought the computer directly from Toshiba, the problem would still be the same as Toshiba is not listed there. I doubt that e.g. Lenovo is selling Toshiba laptops ;)
So please, could somebody from Toshiba check this?
Regards
Alexander

No upgrade order confirmation received or a receipt shown in my account, except for retail installement plan contract. How do I know my order was processed since the 25th of September?

The device installment plan says I start paying in November... but how do I know the More plan with Verizon Edge was processed with my iphone upgrade. I never received email confirmation or receipt of my order--anywhere. It's been a couple of weeks. Please help!

CrownPrincess,
Congrats on your new phone! It's surely important to understand your Edge Agreement and account plan. You can view your Agreement under Documents and Receipts section of your My Verizon account http://bit.ly/xB4iTc. Your current calling plan will be shown there, as well. Please let us know if you have any further questions.
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Vista Upgrade from Moduslink

I thought that some of you guys might like to know that I have received confirmation from Moduslink that my Vista 'free' upgrade will be delivered within the next 4 to 6 weeks.
The order was placed on the 2nd February 2007, so if I receive it in the specified time limit, the order will have taken 12 weeks to fulfill!!!
Also if I don't receive the upgrade by 1st May 2007, I have to contact them. (watch this space) and don't hold your breadth!
A disgrace in my humble opinion - Microsoft's agent for this upgrade leaves a lot to be desired!!

Hi John
Please do not be mad on me but why you post all this on Toshiba support forum?
For the whole Vista upgrade program is Moduslink Company responsible. If you are angry try to clarify all this with them.

Equium A100-306 Question about ModusLink Vista Upgrade

Hi,
I purchased a Equium A100-306 in November prior to deploying on operations as I am in the forces and was unable to upgrade before this.
I have just returned and have found out I can no longer get my Vista upgrade as I have missed the deadline. I have E-mailed ModusLink with no response. I was wondering if anyone has any advice or could help me resolve this problem.
I feel I should not miss out on the free upgrade due to circumstances out of my control. Looking through the documentation I received with my laptop there was no deadline stated it is only on the internet the deadline is made clear but I was unable to check this out.
Thanks for any help.
Greg

Ivan is right. The moduslink company is responsible for the XP to Vista upgrade.
It controls the upgrade procedure for all computer companies which offer this upgrade.
However, I dont think that you will be able to order the Vista upgrade if you have missed the deadline but of course nothing is impossible and you should really ask the moduslink guys if you can take this offer good luck buddy

Moduslink cannot send Vista upgrade

Hi all,
Since Feb 23 I entered and sent all the details (and approved) were necessary to MODUSLINK to get my upgrade of VISTA BUSINESS. Yesterday 18th June i have received the following email:
[i]Dear Customer,
Thank you for placing your order with the Upgrade Redemption Support Centre.
This email has been sent to you because we have been unable to charge the costs of your Upgrade order using the credit card details you provided. At the moment of order entry we did receive a pre-authorization from your credit card company/bank; however, when we recently tried to clear this authorization, the payment was not authorized. Unfortunately, because we have not received the funds for your Upgrade we have been left with no option but to cancel the order.
Since the order intake of the Upgrade Program has been closed, we regret to inform you that there is no opportunity to place another order within the Technical Upgrade Program. For any further information please contact your PC manufacturer.
With kind regards,
The Upgrade Redemption Support Centre
I feel that this is unfair.
Could anyone help me out with this?
Thanks!
[Edited by: admin on 19-Jun-2007 07:00]

I have had the exact same message from Moduslink - sent all kinds of complaining e-mails to them without success.
I ordered the Vista upgrade on 3rd February 2007 and gave credit card details which was well within timeframe for the promotional offer.
Contacted Toshiba with no offer of assistance, just told me that they are not software manufacturers.
Had same reaction from Microsoft.
Moduslink now say offer is closed.
John

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Problems with Vista upgrade on Moduslink

'COA invalid', 'Irrecoverable Error', 'Alert not Implemented'... these are kind of messages I get from Moduslink. I'm not expecting to reply my emails since they are in neck-deep.
I love my A100 SAA9E, a very stable and powerful machine. I'm from London and have selected all the right options, but it would either come up with a random COA prob, or an error after my penultimate step.
What can I do? Help.
Shawn

I was unable to complete the Vista upgrade via the Moduslink on Toshiba's website http://wwww.toshiba-europe.com/vista-upgrade, even though I got to paying for the upgrade with my credit card. When my payment was being processed I got an 'unrecoverable error', so I went back to repeat the process and this time the site didn't recognize my COA on the bottom of the laptop.
I contacted Moduslink via the following Tel No. 00800 666 44 666 (UK) and spoke to one of their support staff (choose options 5 and then 8). There is a problem with their site excepting payments from credit or debit cards. The representative reset my COA, but it takes 48 hours for it to clear (so much from electronic data communications to servers). I have been told to retry the upgrade process again on Friday 16/02/2007, however, this time to pay either by wireless transfer from my bank or send a cheque.
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Ala (14/02/2007)
Message was edited by: Ala_Jackson

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Moduslink free Vista upgrade - order confirmed - one has hope

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