Most Confusing Billing Tactics/Scheme

Dear Skype,
How I'm so disappointed with your billing department. First, I just joined in June to your monthly fee of CAD1.29, then you charged me additionally CAD$14 without my consent which I just found out. When today, July 2nd, I was told that my account does not have any credit, I need to buy CAD14 credit additonally, I did it without knowing you've charged me $14 earlier last month. Believe me, I did not all more than the minutes you've granted me. Please reverse $14 back to my credit card as you've charged me twice now and I need to know how the $14 being used up so quickly as the transaction history did not tell me all the details. This is the worst experience I've ever have with a company. If this does not resolve, I'll report this to Business Bureau here and close my account for sure. I don't like dishonest and sneaky business company and people.
Please advise.
Thank you.
Lindsay Yu

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store and ask for assistance.
Regards.

Similar Messages

Confused - Billing!

I'm not sure I understand what's going on with our billing, we have the phone account and the BB account that I understand are merging. However the most recent BB bill we have is for 3 months, 9th June to 8th September. Which is odd for a start as we pay monthly, and always have! Now this amount has been taken from our account by direct debit and we have a further bill that includes phone and the BB for 9th July until 8th August.
Now to me it looks like we're paying twice for our BB now, but this merging of accounts matched with the difficulties using the my account section of the BT site to get past bills etc has made this very difficult to work out. Not helped that we had problems with our line rental not being billed for about 9 months which was only resolved recently.
Any advice?

Hi Adstractsimon,
That does sound confusing! I would like to take a look at your account for you. Please could you email your BT account details, along with a link to this thread to [email protected]?
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

The most confusing broadband problem I've ever com...

Well, This all started about 3-4 days ago now. I was online one night and suddenly, everything Disconnected. However, not entirely.
The network shows that I am online with Internet access (Hence how I'm here right now posting this) But this is where it gets confusing.
I can do some things and I cannot do other things that require a simple Internet connection.. By all means, it Should work.
Here's some examples of what I can and Cannot do.
1. I cannot load a webpage like normal. eg, Google.
2. However when I use a Proxy, I can load a webpage. eg. Right now.. I'm using a proxy called Tor Network to access the site.
3. I cannot sign onto Windows live Messenger. At all.
4. I can sign onto Skype. Confused yet? : o
5. I cannot sign into my account on Imvu. (Yeah I use that)
6. I can sign into an MMO and play it. (For the noobs out there, MMO = Massive Multiplayer Online)
7. I cannot load emails through my usual program.
8. However my Mother can. :\
That's about it.
Some small details here..
This does not only affect my computer, but everyone's computer/Mobile/iPod that connects through this network.
We have had an IT Technician come in, and he was utterly clueless as I am. (I'm fairly experienced with computers and IT and so forth... This has me confused like nothing else)
We have tried turning the router On and Off again, many times. Including unplugging it. Does nothing.
We've tried doing 'repairs' on the computers, of course.. Nothing
Also whatever the IT guy tried did not work either.
So please, if anyone can help us out with this issue, it would be greatly appreciated. : )
Thanks ^^

what kind of network do u mean.
"...affect everyones pc...mobile phones..."
If u just still mension HH shared for others then I will recommend u check line stats.
Have u changed router/modem with own ?? or been using own equipment?? this like to happen when u dont change MAC code to match MAC from oryginal HH. It did happen to me when I was on adsl2 with BT.
Simple change mac address to HH, and left disconnected router/modem for 30 mins and after that time.
Works without any problems till the end of contract. Similar sytuation I had with O2. Sometimes stopping work, again help change MAC code to the oryginal one, after change havent got problem with wan connection.
Disconnect for 30mins -- min. The system will realase assigned MAC code and will assign MAC of router/modem again. With oryginal provaided routers/modem's this helps also.
Hmm.. some one make u bad "joke" and change settings in router or your son been try set port forwarding and activate function "BT power save" <-- this function,work sometimes, some times does not respond and HH hard reset is needed to get back online) and mess with firewall. Just been try everything to play online or due to bad pings think that was something to do with port forwared firewall and mess about it.
Check adsl filters as well to make sure that all are ok and none of the phone at home is connected without filter ( if u use NTE5 u dont need filter)
If everything fail. borrow router/modem from anybody and connect or take your HH to your friend which has BB from same provaider and connect to the landline and check that is working. If not then call BT for replace and send back your router to them for either repair or replace. The adsl port could be damaged as communication dont work proply. HH could get overheat due to hard use etc. and keeping it next to wall heather.
Check what ever u can check at home and check HH. Once u get this checked ring BT. Trust me u will save your time, if someone will want to carry the check by u just wait 10sec yes dont work etc. and u will get new hub or if its fine then eginner will take a look at DSLAM etc.
you can also remove face plate and check that both wires seat tight in "V" shaped slot's. Just touch them and let see that move, if move then u should ring BT as this is their problem, or u can do this on your own, push them in tight.( just dont mension that u ever did this, as u get any other problem in future the BT will say that u broken it) If u are familar with IT etc. You cannot do nothing wrong.
I think if u hold for 5sec reset buttons it will restore to defaults. ( just carry the checks once u check line stats and website for any problems with your exchange etc)

HT4061 Help....this is the most confusing mess I've encountered in a loooooong time!!!

I merely would like to change the security questions.....I answer correctly and it shoots it back to me!!! Help???

Contact Apple Support, have them verify your account and send you a reset link.
http://support.apple.com/kb/HE57

Is this the most confusing manual ever written?

I think so. Just trying to do a simple DVD in Version 4 and I'm reading a manual that seems to have been written by cyborgs with hypo-polycarbon series 442k119 ntellect chips placed in their data dispersion centers.
Next time, how about a chapter that tells you how to just do a simple one to five button DVD? If my friend can explain it to me in 5 minutes over the phone, why can't Apple put it down in their manual as clearly and concisely as he did?

I spent a week studying the manual carefully from cover to cover, but found it poorly organized and difficult to follow. I've learned more from diving in and asking questions when I'm stuck. I think it's an excellent program, very powerful and intuitive. I think the manual scares people who might otherwise use it and get comfortable with it. DVDSP gives me a lot of flexibility when clients blithely ask for something that would have been impossible with my previous template-only software, which is why I bought it.
Steve S.

Re: skype is the most confusing and frustrating in...

I can't help but agree. I tried to sign up my wife via her android ... totally frustrated by the unforgiving convoluted security hoops ... too easy to enter skype name or password too many times and get blocked for 24 hours, or suddenly have too many recovery codes per day and be blocked again and now I read your payment issues and I begin to wonder, is this service really worth the trouble. If there are that many users out there trying to penetrate and scam the system, perhaps one shouldn't use it anyway!

Hi, CharlotteSonoda, and welcome to the Community,
Skype does not host a customer service call-center; nor does Skype use a generic or central e-mail address; instead, Skype employs a website web-form process to reach their customer service unit. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service You would need to contact Skype Customer Service for questions related to your subscriptions.
If you have not used Skype in a while, remember we need to download and install the Skype sofware onto our computer/device first: Download Skype
I arranged to merge two of your posts into a single thread (topic). This is a great refresher course on how to navigate the Skype software: https://support.skype.com/en/faq/FA11099/finding-your-way-around-skype-windows-desktop
Here is a link to the instruction on how to place calls from Skype to a fixed line or mobile number: https://support.skype.com/en/faq/FA10917/can-i-call-people-in-other-countries-with-skype#2
Here is a link to the instruction on how to place a call to another Skype user: https://support.skype.com/en/faq/FA10935/calling-someone-who-s-on-skype-windows-desktop
If you have further questions, when you post back, in order for the Skype Community to help you, some more information would be helpful:
- Hardware use (laptop/phone/tablet brand and model)
- Operating system (version and updates installed)
- Skype version used
- Internet connection used
Thanks in advance.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype is the most confusing and frustrating intern...

hi
i have been using skype for five years and still have not figured out why it is so difficult to do business with these maniacs in luxemburg . i do not even know where luxemburg is . every month they attempt to charge my credit card $2.99 for the cost of a north american subscription . every month my bank blocks the charge because it came from europe . i have to have pre approval for all charges that originate outside of the usa . this is a bank policy which is meant to protect me from charges that look unusual . then skype -- without even contacting me first -- immediately cancels my subscription . i never know the exact date that skype will attempt to charge my account $2.99 . so i am never able to inform my bank when to permit a charge from luxemburg to go through my account . also it has never been clear to me whether or not i am supposed to pay $30.00 for my skype number each year . why doesn't skype make it more clear that i am supposed to pay for my skype number ? are they embarrassed that it cost $30.00 to buy a personal skype number on top of the $30 plus dollars that i pay for the subscription ? this would mean that skype is actually $60.00 or more per year . why doesn't skype just tell their customers that instead of pretending that everything is free ? why is there absolutely no way to directly communcate with anybody at skype and find out what i am supposed to pay ? skype is a world wide communications company that refuses to communicate with their own customers and keeps cutting their customers' phone off even when the customer has a subscription or paid personal skype number . can't they get somebody in the middle of the usa to answer the **bleep** phone !??

shedowa wrote:
I agree with the fustration of the previous poster. I'm starting to really hate Skype.
I haven't forgotten my log in name or my password. I'm being told by the blue skype log in page that "We can't open skype. You are already signed in on this computer. Please sign out and try again." I've signed out yesterday or previously. Why won't this work? This is the 4th time this has happened to me. I can't get any answers or help. ???? I not sure if there is some new update for windows or skype that is causing this problem and when i go into admin tools i see no error message.
Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
If you are on the latest Skype 6.5/6.6/6.7/6.9/6.10/6.11/6.13/6.14 version, then do also this:
Go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Left BT - Now querying most recent Bill

On 6th September we gave notice of terminating our contract effective on 10th October. (Incident ******-***09).
Everything has gone to plan and we used the MAC code to transfer to a new supplier without paying a termination charge.
We've now been charged a full month as of 16th October. This includes pre-payment of phone line and package up to the end of October. As we received no service from you from 10th October, we would expect these charges to be pro-rata e.g about 1/3rd of full price. Can we do this?
We also expect there to be no further charges.
We would also like to arrange for you to pick up the BT kit.
Many thanks.
'ö-Dzin Tridral

This is a customer to customer forum and messages do not necessarily get picked up by anyone at BT. Try contacting them through Live Chat, usually more helpful than the phone helpdesk plus you can keep a copy of the conversation.
Your incident number is private and you should remove it from this public forum (click Options next to the message then Edit Reply).
You can click the white star next to this message if you think it was helpful.

Confused about the default schema

Hi,
I am a little bit confused about the schema concept.
I want to create a new schema called APP and then create several users and roles based on the schema APP. The default schema for the users should be APP achema.
How can I make the schema APP the default schema for the new users that I am creating?
I feel that there are some schema design concepts that I have to learn. Is there any resource on the internet that I can read and learn more about oracle schema design best practices?
Any help would be appreciated,
Ali

A schema holds object definitions, and in the case of table & index objects the schema also holds the data.
A user owns the schema.
Therefore the user 'owns the definitions (including any functions, procedures, sequences, tabels, etc.)
Other users may be granted access to some, or all, of the objects in a schema. This is done through the 'GRANT ...' command. For example, consider the following steps:
1) create user app_owner
2) create table object test owned by the app_owwner
3) create user app_user
4) grant select, update, insert and delete on app_owner's test table to app_user
5) add synonyms to avoid needing to qualify the table's schema name.
done as follows:
oracle@fuzzy:~> sqlplus system
SQL*Plus: Release 10.2.0.1.0 - Production on Mon Apr 3 20:07:32 2006
Copyright (c) 1982, 2005, Oracle. All rights reserved.
Enter password:
Connected to:
Oracle Database 10g Express Edition Release 10.2.0.1.0 - Production
Create the app owner userid. Note there is no need to ever log in to that user, even to create tables.
SQL> create user app_owner
2 identified by xyz
3 account lock
4 quota unlimited on users
5 default tablespace users
6 temporary tablespace temp;
User created.
Creating objects in a schema can be done by providing the schema name, or by switching schema in newer versions of Oracle
SQL> create table app_owner.test ( t number );
Table created.
Create a userid that will access the table. Set that userid up to access the database and (for future) give it the capability to create it's own synonyms
SQL> create user app_user
2 identified by xyz
3 temporary tablespace temp;
User created.
SQL> grant create session to app_user;
Grant succeeded.
SQL> grant create synonym to app_user;
Grant succeeded.
Now give the user access to the objects
SQL> grant select, update, insert, delete on app_owner.test to app_user;
Grant succeeded.
Let's test it out. Insert by qualifying the schema name on the object, then create a synonym to avoid using schema, and try it all using the synonym
SQL> connect app_user/xyz
Connected.
SQL> insert into app_owner.test values (4);
1 row created.
SQL> create synonym test for app_owner.test;
Synonym created.
SQL> insert into test values (3);
1 row created.
SQL> select * from test;
         T
         4
         3
SQL> Note that some people want to use PUBLIC grants and PUBLIC synonyms. This is a real bad idea if you want to ensure long term security of the data and want to host several different applications in the same Oracle instance.
This, and a whole lot more, is in the 'Concepts' manual for your version of the database at http://docs.oracle.com

Being billed for 13 months a year?

Hi, i've got a problem I can't fathom.
Recieved a bill (date 30thMarch) that was around twice the amount of my usual monthly bill and that stated it covered charges 1st march - 27th march and 28th march - 27th april.
At the time i phoned up to figure out why i had been charged twice as much. I was told that this was a two month bill. which sort of made sense at the time. But i then recieved a bill in april, and i had previously recieved a bill in february.
So where exactly is this extra month?
The only thing i can think of is that the bill periods for each item, Broadband talk, phone line etc. are all periods of 4 weeks....Not a month.
This means there are going to be 13 "monthly" bills in a year. Is this right? Surely the prices can't be advertised as monthly if they have to be paid 13 times a year. Any help about this would be great.

Hi EvansG,
Welcome to the forum and I am sorry for the confusion over your most recent bill.
Please have a read of the information on this link How we worked out your bill. I think that your bills have been changed to the new style billing which has included and extra one off charge to catch up to the billing period. The link above will explain why this has happened.
I hope this helps
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Troubleshoot JAXB "chameleon schema" Errors

I am trying to use xjc from JAXB 2.1 to generate Java code for the HL7 CDA R2 format. Unfortunately, there appears to be errors in XML Schema files and so xjc fails with this exception.
The XML Schema files can be downloaded from http://xreg2.nist.gov/cda-validation/downloads/archives/HITSP_C37_TestPackage_03Jan_2008.zip.There are total 7 Schema files, and their names are: LabCDA.xsd, LabPOCD_MT000040.xsd, TF_Vol3_Lab.xsd, datatypes.xsd, datatypes-base.xsd, NarrativeBlock.xsd and voc.xsd. The relationship of the Schema files are complex: LabCDA.xsd is the top level Schema and includes LabPOCD_MT000040.xsd; LabPOCD_MT000040.xsd incluedes datatypes.xsd, NarrativeBlock.xsd and voc.xsd and imports TF_Vol3_Lab.xsd; TF_Vol3_Lab.xsd incluedes datatypes.xsd; datatypes.xsd incluedes datatypes-base.xsd; datatypes-base.xsd includes voc.xsd; voc.xsd includes datatypes.xsd.
[ERROR] (Relevant to above error) another "AdxpPostBox" is generated from here.
line 1158 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Relevant to above error) This confusing error happened most likely because the schema uses a technique called "
chameleon schema", which causes a single definition to be loaded multiple times into different namespaces. See http://fo
rums.java.net/jive/thread.jspa?threadID=18631 for more about this.
line 1158 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] A class/interface with the same name "test.jaxb.labreport.cda.ADXP" is already in use. Use a class customization
to resolve this conflict.
line 950 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Relevant to above error) another "ADXP" is generated from here.
line 950 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Relevant to above error) This confusing error happened most likely because the schema uses a technique called "
chameleon schema", which causes a single definition to be loaded multiple times into different namespaces. See http://fo
rums.java.net/jive/thread.jspa?threadID=18631 for more about this.
line 950 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] A class/interface with the same name "test.jaxb.labreport.cda.AdxpDeliveryInstallationArea" is already in use. U
se a class customization to resolve this conflict.
line 1123 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Relevant to above error) another "AdxpDeliveryInstallationArea" is generated from here.
line 1123 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Relevant to above error) This confusing error happened most likely because the schema uses a technique called "
chameleon schema", which causes a single definition to be loaded multiple times into different namespaces. See http://fo
rums.java.net/jive/thread.jspa?threadID=18631 for more about this.
line 1123 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] A class/interface with the same name "test.jaxb.labreport.cda.EnFamily" is already in use. Use a class customiza
tion to resolve this conflict.
line 1288 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Relevant to above error) another "EnFamily" is generated from here.
line 1288 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Relevant to above error) This confusing error happened most likely because the schema uses a technique called "
chameleon schema", which causes a single definition to be loaded multiple times into different namespaces. See http://fo
rums.java.net/jive/thread.jspa?threadID=18631 for more about this.
line 1288 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] Two declarations cause a collision in the ObjectFactory class.
line 1048 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] (Related to above error) This is the other declaration.
line 1048 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes-base.xsd
[ERROR] Two declarations cause a collision in the ObjectFactory class.
line 694 of file:/F:/rcp_workspace/testCreate/processable/coreschemas/datatypes.xsd
I have referred http://forums.java.net/jive/thread.jspa?messageID=278619 and http://forums.java.net/jive/thread.jspa?threadID=18631, and solved id problem, but Unfortunately I don't know how to deal with the errors above.So I am looking help at here.
Edited by: wangxf_2000 on Jul 7, 2009 10:10 PM

JAXB has extra rules that it uses to validate the schema. I believe this is for simplicity in the code generation side. For example, you can't have a maxOccurs="unbounded" element in an "all" complex element, it must be in a "sequence".
In this case (and hopefully all others) fixing the schema so that JAXB will accept it is not going to hurt anything. A length requirement is both a maxLength and a minLength.
There are some rules I don't appreciate that JAXB tacks on. For example, if you import another schema into your binding schema, and don't use every type specified in the imported schema, it will balk. Why? I can't think of a good reason. It really makes it a pain in the ass to create reusable custom XML types. I have to have a different schema for every type.

Installed X.5 on external HD FW - Will not boot - I'm confused

Hi
Bought an external HD FW (500Gb)
Formatted it as Mac OS Extended (journaled)
Installed Mac OS X.5 Leopard
Selected Start-up disk - New ext HD
Doesn't work.
This I've done sinc system 7 I guess. Can't figure out why it doesn't work now.
Yours most confused Bengt W

You can check the partition scheme in Disk Utility by clicking on the topmost (drive) icon and looking at the bottom right of the screen, but even if it is Apple Partition Map, correct for your PPC macs, they probably still won't boot.
From this Western Digital support web page http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/stdadp.php?pfaqid=1715
====
Power PC based Macintosh computers are unable to boot to a My Book external hard drive.
Question
Why am I unable to boot to a WD My Book external hard drive using a Power PC (PPC) Based Macintosh computer?
Answer
Problem:
Power PC based Macintosh computer systems are unable to boot to the following My Book external hard drive:
* My Book Pro II Edition
* My Book Premium II Edition
* My Book Home Edition
* My Book Studio Edition
Intel Macintosh computers are not affected by this issue and are able to be booted from My Book external hard drives if the partition on the drive has been setup as a GUID partition scheme.
Cause:
This issue is a Macintosh bug cause by the Mac ROM code of the computer and how it attempts to boot from the first SCSI LUN it detects (LUN 0). In the case of the aforementioned hard drives, the LUN 0 device is dedicated to the button board and safe removal tools of the hard drive case and not the internal hard drive, thus causing booting to be impossible.
Resolution:
There is currently no resolution to this issue. If a resolution is found by Apple, this answer will be updated with this information.
=====
Hopefully you can exchange your drive for a different brand.

HTMLDB as Partner Application to TWO OID instances - Authentication Schemes

For reasons I won't go into here, we have TWO Oracle OID/SSO instances running - independently.
I am interested in having HTMLDB / APEX applications capable of authenticate against either one. (one at a time, but on the same engine installation)
We have done the PARTNER APPLICATION registration which works well against one of the OID instances. Records have been entered into the WWSEC_ENABLER_CONFIG_INFO$ table and everything works as expected.
What option do I have to register the HTMLDB engine with a SECOND OID/SSO as a partner application and then allow the developers the ability to choose which authentication scheme applies?
What I have observed is that the package given (custom_auth_sso) has built in
g_partner_app_name varchar2(2000) := 'HTML_DB';
Is it possible to duplicate that type of functionality, or is there something deeper ingrained into the engine that I do not understand?
Regards,
Tim

Scott,
I am working under a model similar to your case number two.
Application 1 uses OID A
Application 2 uses OID B
I am going under the assumption that if there were two records in the config_info$ table, that I would need some type of ability to inform the WWV_FLOW_CUSTOM_AUTH_SSO package to switch between them.
I guess what I am missing is the mechanics. I am trying to avoid having to re-write the WWV_FLOW_CUSTOM_AUTH_SSO package by hand. Besides the package body being compiled, I do not know how that authentication scheme is called by HTMLDB/APEX. I have been using the Oracle Application Server Single Sign-On (HTML DB Engine as Partner App) scheme. This leaves most of the Authentication scheme pretty blank with the exception of the Session Not Valid URL ( populated with PORTAL_SSO-) and the logout URL. Magically it works though.
If I had TWO schemes registered in the config_info$, how would I indicate which scheme to use?
Do I have the capability of working with what has already been provided, or am I destined to writing a custom scheme because of the decision which needs to be made?
Many thanks
--Tim

Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

In September my husband and I were planning a cross country move and we thought that having a Jet Pack to go on line with while we were traveling would be a good idea. When we ordered it we told the representative that we did not need it until the 1st of Oct. as that was when we would be leaving. It arrived on our door on Sept 9th with the instructions to be sure and activate it within 2 weeks or we would lose the line. On the 19th we called in the activation and everything appeared fine. We hit the road on the 1st and Nothing, Na-Da, Zip, Zilch .... The equipment never worked from the get go! We called Verizon from the road on the 4th of Oct. to find out what was going on and the representative told us that the problem was with the computer on Verizon's end. We shut the equipment off for the rest of our trip and called for a refund on the 13th of Oct. We spoke to a representative named Juan, who again confirmed that it was Verizon's computer that had been the problem, and we were assured that all fee's associated with the Jet Pack would be waived as the equipment never worked in the 1st place. He told us all we needed to do was return the broken equipment and that he would send us a return label. We received the return label and sent the equipment back on the 22nd of Oct. On our next bill no credits of any kind had been applied? We promptly picked up the phone and called Verizon again, on Oct 31st, to find out what was going on? This time we spoke to Lou Ann. After about an hour and a half she finally managed to remove the fee's, or so we thought, and we hung up satisfied. On 11/5 our Nov. bill arrived again with no credits of any kind. We thought maybe the billing cycle hadn't had time to catch up with our most recent conversation so we called just to verify. This time we spoke to Moncheria. She did not understand what had happened and had to reenter the same refund that Lou Ann had earlier. Again another hour and a half on the phone. Today,11/28, we received our most recent bill and again no credits of any kind??? We picked up the phone and called again. This time we explained to Christian, (the above story), and she put us on the phone with her supervisor Carson. Carson proceeded to tell us that ALL of the previous representatives we had spoken to were wrong and that since we had not returned the equipment within 14 days of receiving it that we were beyond the limits of the refund policy, (which means we would have had to return it before we left on our trip), and the best she could do was offer us coupons for the future to offset THEIR mistake! No thank you I will keep my cash in my pocket!
1st of all we ordered it for the 1st of Oct. not for 9th of Sept.
Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
And 3d THE EQUIPMENT NEVER WORKED IN THE 1ST PLACE!!
Now Verizon is asking for $343.34 in fee's for something that never worked in the 1st place!! This is ridiculous and those fee's are defiantly under dispute! The way I see it trying to hold me to a contract that Verizon breached by sending out faulty equipment is just wrong!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Crossover Settings Confusion and Other Questions

Equipment is as follows:
- LG 55-inch 55LH90 LED TV
- Denon AVR-590 A/V Receiver
- Klipsch HD 500 5.1 Speakers
- DirecTV High Def Satellite Receiver/DVR
Long story very short is that I hit a button on the receiver remote about two weeks ago, unknowingly changing the existing audio settings to something along the lines of Matrix or Direct or Stereo. I'm not one to fool with trying to customize settings on equip. like this... I usually just use the very basic functionality in controlling the equipment, as that's why I paid money 1.5 years ago to have everything professionally installed and calibrated.
Upon accidentally hitting that remote control button, my audio went to pot, was very muffled, volume was minimal, sound was hissy, etc. Sounded like I was listening to $15 speakers.
Had no idea what had happened, didn't want to fool with trying to figure it out myself, contacted the receiver manufacturer to explain what had happened, they recommended immediately that I reset the receiver and thought the processor had locked up. Did the reset and that of course unfortunately scrapped all of my custom calibration settings that the installers had configured a year and a half ago. Sound still not improved. Recommended that I send the receiver in for repair. I held off for a few days on doing that and finally found the likely cause / solution on a message board, clicked the same button on the remote that I'd likely clicked by accident a few weeks earlier, and the sound was back to a more normal level.
However, now I'm left without all of those custom calibrations via the Audyssey stuff that was erased, and I'm lost as can be as to how to get our system sounding like it did prior to all of this happening approx. 2 weeks ago.
I'm lost on the crossover frequency settings and what they should be, what the dials on the rear of the subwoofer should be set at, what the crossover settings for the front / center / rear surround speakers should be, etc.
I ran the Audyssey configuration using the supplied microphone that came with the receiver, but the resulting sound just still doesn't sound at all like it did originally after the installers did all of the setup / configuration back in Aug. 2009.
Audyssey sets the crossover levels of my front L/R speakers to 120 HZ. Audyssey sets the crossover level of my center channel to 110 Hz. Audyssey sets the crossover levels of my rear L/R surround speakers to 120 Hz. In what I seem to remember is the "bass management" area of the receiver settings, the crossover for the subwoofer is set at 80 Hz. I believe another setting for the subwoofer is LFE+Main, too.
With the above in mind, I have no idea at all (1) if the crossover values are appropriate for the various speakers and the subwoofer in the mix to distribute high/mid/low sounds appropriately between the speakers and the sub, (2) I have no idea what the "Level" knob on the rear of the subwoofer should be set to (values range from Min to Max), (3) I have no idea what the LowPass (Hz) knob on the rear of the subwoofer (ranges from 80 to 100) should be set to, and am just very confused / frustrated that with the accidental click of a button on the receiver remote 2 wks. ago and then Denon's tech support recommending the most drastic solution to this issue in resetting the receiver's processor and erasing all of the custom Audyssey settings. I'm left with very sub-par sound as a result of all of this and can't seem to get the re-run Audyssey calibration routine to get my system back to sounding as phenomenal / balanced as it did for nearly 1.5 years straight after the initial setup / calibration of everything back in Aug. 2009 by the Best Buy professional installers.
Any explanations of what the crossover settings for all of my speakers and subwoofer, knob settings on the rear of the subwoofer should be (in general, mind you, as I know all situations / environments / listening preferences are different), or any other helpful recommendations are GREATLY appreciated. I'm very frustrated that Denon's tech support didn't first have me see if I had accidentally adjusted the sound properties via the remote via an accidental button click as opposed to taking my receiver back to square one. I'm not a technical master of this stuff and have no idea what I'm doing wrong in trying to get everything back to sounding like the great system it used to sound like.
Thanks in advance for any clearly-explained suggestions / recommendations on all of this. My last resort is to contact Best Buy and pay them to come back out to re-calibrate everything themselves if I can't figure out where my calibration settings / adjustments are wrong.

As I said in my first post in your other thread "you changed a setting the receiver and speakers are fine" <- not word for word but close to what I said LOL. I knew from what you described thats what it had to be. I do have a concern about the phase issues and the distance readings but that could be placement of mic or if your speakers are facing straight out instead of being slightly faced inward. May I ask where did you place the mic and was it on a tripod? I suggest either borrowing or buying a camcorder tripod for this. I answered your questions below in blue.
Also before ever doing a reset on any piece of equipment check the internet for some ideas as it could save you a lot of headaches.
bmccollum wrote:
Okay... stayed up late last night running through the Audyssey calibration routine. Took several tries at the calibration routine, as it kept on coming back saying I had phase issues with various speakers (it bounced around between telling me the phase issues were with the Front Left, the Front Right, and the Center Channel). I just kept on re-running Audyssey until it finally ceased telling me some of the speakers had phasing issues.
Before I continue, I can't thank you enough again for reading through my posts and offering your suggestions... really do appreciate the assistance!
While I'm thinking about it, I determined why the sound qualities / volume / etc. got so poor all of a sudden about 2-3 weeks ago. I apparently accidentally hit one of the buttons on the receiver remote that changed the sound setup from whatever it had been set on forever to something like "Virtual" or "Direct" or "Stereo" or something like that, as opposed to Dolby Digital or whatever it had been set on forever. I unfortunately went through the recommended Microprocessor Reset procedure on the receiver per their tech support's recommendation & that's why I lost all of the original Audyssey calibrated settings from August 2009, when all along, I could've just resolved the audio issues if I'd known that I'd accidentally clicked a button on the receiver remote, and had known I just needed to re-click another button to get the audio back to what it was normally set on. Here are the results that were set by the Denon AVR-590 via the Audyssey calibration. Note: Before beginning the Audyssey calibration process, I had the volume level knob on the rear of the sub itself turned halfway to the 12 o'clock position, and the LowPass knob on the rear of the sub turned all the way to the right (I believe 160 was the value). I ultimately turned the volume knob on the rear of the sub to about the 10 o'clock position as I re-ran the Audyysey calibration multiple times, as the dB values being shown for the sub were coming back at - 12.0 db or close to that with the sub volume set at the 12 o'clock position. The sub dB value got closer to the desired 0 dB value (as shown below) with the sub volume knob set to the 10 o'clock position.
* Speaker Configuration Check    *
- Front Speaker                 Small
- Center Speaker              Small
- Subwoofer                       Yes
- Surround Speaker         Small
- S. Back (Preout)             None
* Distance Check                 *
- Front Left                         0.1 ft                     (this should seemingly be more like 15.0 ft) is the speaker facing slightly in
- Front Right                       1.3 ft                     (this should seemingly be more like 15.0 ft) "  it should be                             "
- Center                               14.7 ft                   (this seems accurate)
- Subwoofer                       16.3 ft                   (this seems accurate)
- Surround Left                 8.0 ft                     (this seems accurate)
- Surround Right               8.7 ft                     (this seems accurate)
* Channel Level Check            *
- Front Left                         + 12.0 dB Lower this to about 2 or 3 db below the center channel
- Center                               + 2.5 dB
- Front Right                       + 12.0 dB Lower this to about 2 or 3 db below the center channel
- Surround Right               + 2.0 dB
- Surround Left                 + 2.5 dB
- Subwoofer                       - 2.0 dB
* Crossover Frequency Check      *
- Front                                  60 Hz                    (seems low... not sure...) Set to 80 hz
- Center                               120 Hz                   (seems reasonable... not sure...)you can leave it or set it to 80 hz
- Surround                          150 Hz                   (seems high... not sure...) again leave it or set it to 120 or 80 hz
- S. Back                               None
Okay, I've made the following minor adjustments thus far post-Audyssey calibration, as noted below:
- SW Mode:                        LFE+Main set to LFE only
- LPF for LFE:                      120 Hz
- Sub Volume Knob         Left sitting around the 10-11 o'clock position on rear of sub
- LowPass Knob                                Left sitting at max setting to the right on rear of sub (I believe value is 160)
- Front Left                         15.1 ft. is now what I've set the distance chk. at manually, as opposed to 0.1 ft
- Front Right                       15.3 ft. is now what I've set the distance chk. at manually, as opposed to 1.3 ft.
So there we are... ANY additional insight you may have on any of the values I've reported to you and whether or not they seem reasonable or completely out of whack is greatly appreciated. My main concerns/questions are the various Crossover Freqency values set by Audyssey and whether or not they should likely be manually adjusted by me to better utilize/distribute the sound between the various speakers / sub, and secondly, why/how did Audyssey so incorrectly set the distance of my Front Left & Front Right speakers and was it likely wise of me to have set them to what they should be w/a new distance setting now of around 15 ft. for each of the Front Left and Front Right speakers?
Here are my questions in a nutshell now. I'm probably overanalyzing things now since having experienced this audio issue a few weeks ago and now I'm prob. hyper-sensitive to all aspects of the home theater sound I have at present.
(1) Why do commercials seem to have expanded sound using all speakers whereas just you plain ol' TV programs seem to use fewer speakers and just mainly the center channel aside from some occasional applause and such coming out of the Front Left and Front Right speakers?
The commercials are most likely broadcast in stereo instead of surround sound. The receiver will switch from dolby digital to stereo and you won't even notice it except for the sound.
(2) Why would I hit the "STD" button on the receiver remote to choose Dolby Digital vs. when
to hit the "SIMU" button on the receiver remote to select "5 Channel Stereo" or other options via that "SIMU" button?5 Channel stereo is just that, Its 2 channel stereo being output through all 5 channels. It is not 5 channel surround. Standard give you Dolby digital, Prologic II etc. Simulation gives you 5 channel stereo, Matrix, Hall and the other simulated surrounds. You want to hit the standard button.
(3) On rear of subwoofer, I've set the LowPass knob all the way to the right, assuming that the "LFE +Main" and "LPF for LFE = 120Hz" settings override the LowPass knob on the rear of the sub, therefore having that knob turned all the way to the right to allow the settings for the sub in the receiver itself to control the LowPass / Crossover stuff. Correct. As long as the sub accepts LFE signals the receiver will send anything lower than 120hz directly to the sub. If not that is why you are setting it to the highest setting.
(4) With Audyssey Crossover Frequencies set as shown above, are these reasonable/appropriate values to where all speakers are utilized properly for the equipment I have in distributing all low/mid/high frequencies appropriate between the various speakers / sub without audio drops and so forth? The Crossover Frequency stuff is probably the most confusing part of all of this to me.
Again, I can't thank you enough for your help and any additional recommendations you can make regarding my situation.

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