Moved house, no broadband after three weeks, despe...

Moved house, no broadband after three weeks .....Desperate for help!
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on 13-08-2012 22h08
I am posting on behalf of my very elderly (88 years) mother who moved house three weeks ago and has yet to get her BT broadband to work despite at least five calls to the hepline and a visit from the engineer, (it took ten days just to get the phone to work)
The engineer advised there was a small amount of connection but it needed a boost form the exchange? Which he was unable to do.
Next call to call centre advised boost was in progress and connection would resume in 1 hour. It didn't.
Please...What do we do next, my mother although elderly is very dependant on email for communication with family and this is causing great distress, she struggles with the call centre as she a little deaf. Is there a UK based help line as she may get on better with this, as all confidence and patience is now exhausted with usual 0800 number.
We must have wasted at least five hours on the phone to the call centre and have achieved nothing but frustration.
Any advice welcome.
Many thanks.
Solved!
Go to Solution.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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Moved house, no broadband after three weeks, despe...

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