My computer is stuck on installing (running package scripts) during an office 2011 update. It has been trying to install since last night. I can't turn my computer off or anything! It's been frozen at "23 min. remaining" and isn't making any progress.
My macbook is stuck trying to install an office 2011 update. It continues to say "23 minutes remaining" but it has been saying that since last night. I am unable to stop the installation. Every attempt is thwarted and I am even unable to turn off the computer! HELP!
Hi Kaylin,
Go up to the Apple menu and see if you can force quit the process. If not, hold the power button down for 5-10 seconds and it will shut down your MBP.
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I have been trying to re-download itunes. This is in an effort to try to recover my new iphone 5s which after the latest update, was put into recovery mode. When I connected to itunes, I was given the message that I couldn't recover the phone. So, support suggested that I re-download itunes. The installation seems stuck on the "Running Package Scripts" page. It says it only has about a minute left to complete this process - however that was over 2 hours ago! Help! What can I do next?
Disconnect the iPhone from your Mac.
Shut down your Mac, wait about ten seconds then restart.
Then try downloading iTunes > Apple - iTunes - Download iTunes Now
Do not reconnect the iPhone until iTunes is installed.
If that didn't help, the startup disk may need repairing.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, start up from your Mac install disc to make repairs.
Instructions here > Mac OS X 10.6: Reinstalling Mac OS X -
I can not print from my emails, since my email page changed fire fox is blocking them Please call and fix this I have not been able to print since last week i have business paper work I need to finish I can not spend any more time on this I have also been on the phone yahoo
<sub>edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)</sub>Hi Vicki, you also mentioned your home page changing. If Yahoo is your home page, this is normal as they keep updating things.
In some cases, if your home page is a specific server address instead of a more general address like
* http://www.yahoo.com/
* http://my.yahoo.com/
* http://mail.yahoo.com/
then Yahoo will need to redirect your browser to a different server.
Users have reported on this forum that this can lead to email problems like broken features as well as display glitches.
To make sure you get the server that Yahoo intends for you, please go to one of the above Yahoo addresses and follow the link to your email. Hopefully this will resolve any problem with the redirection and you can save the new address in place of the old one (home page, bookmark, etc.).
Also, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. If Yahoo support did not already recommend this, here are the steps:
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help? -
My spotlight has been trying to index since last year, help?!
My laptop was taken by my school to wipe so that I could keep it, since then, spotlight hasn't stop indexing and it is really annoying. What can I do to stop it so that I can use it?
Hi Kaylin,
Go up to the Apple menu and see if you can force quit the process. If not, hold the power button down for 5-10 seconds and it will shut down your MBP. -
My computer has been stuck on "running package scripts" for hours.
Hi, earlier tonight I tried to update my iTunes so I could in turn update my iPhone. My computer said I had 3 available updates, iTunes, Safari, and some type of security thing (I havent updated in a while.) So I I installed and restarted. It seemed to be going fine. But it's been about 2 hours since the restart and I am still on a grey screen with a pop up that says " Installing 3 items" "running package scripts" and the blue progress bar is about 3/4 of the way, which it has been since I started checking over an hour ago. Anyone have any ideas on how to go about fixing this problem? Thanks.
Gray, Blue or White screen at boot, spinner/progress bar
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I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
hello i have been trying to install i tunes 10 on to my pc but as i get to the end of installation it comes up with the message windows installer package failed contact support or vendor how do i solve this im running vista of an acer laptop many thanks
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
Snow Leopard XServe 10.6.3 upgrade frozen at "Running package scripts"?
The Automatic update program for installing and updating Snow Leopard xServe appears to be frozen at the "Running package Scripts." It has been at this position for about 12 hours with the bar all the way to the right on the install process. What is the verdict; do I let it run some more or should I do a hard reset and do the stand alone download and install?
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So, I tried the install again. This time, instead of force quitting the installer, I force quit the "translate" process. Immediately, the installer kicked back in to action and finished. Hope this helps. -
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Hello
I was updating my Macbook Pro and it was on the Install and Restart process but has been stuck on "Installing 6 items - Running package scripts" in the Software Update window for over an hour.
Nothing seems frozen because the mouse is running fine and the progress bar is still spinning, but I'm not really sure if this is normal or if there's something wrong.
Any help is greatly appreciated!Just had the same problem. What I did to fix this was to log in with SSH and kill the Safari process. Looks as if having Safari running when starting the update (noticed the update was for Safari) prevents it from completing.
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can anyone helpIf you're running Mac OS X 10.6 through 10.6.7, run the Software Update pane of System Preferences.
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If you're running Mac OS X 10.5 on a PowerPC Mac, you can't.
There is no iTunes 10.6.8.
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