MY LETTER TO CREATIVE...NO RESPONSE FROM THEM!!!

From: [email protected]
To: [email protected]; [email protected]; [email protected]
Subject: CONSUMERS HAVE NO FAITH IN CREATIVE
Date: Fri, 6 Jun 2008 00:49:40 -0400
Dear Creative,
In the years that have passed, I have always been a Creative consumer. If I built a system, it had a Creative card in it. I have referred countless customers to your doorsteps.
And the "little guys" like me acts a part of the whole. We help you become who you are. I purchased the X-Fi ExtremeMusic sound card in good faith and with the idea that I would have the ability to playback multimedia files with certain capabilities (THX, DTS, and CMSS). And for a short period of time, I did enjoy that while using the Windows XP operating system. The card was awesome! Awesome up until the inception of Windows Vista. Vista no doubt is a flop for right now. It has caused many software and hardware vendors a lot of unwanted problems. This is all true. However, as a consumer, I should not lose the basic functionality of my card period just because you and Microsoft cannot come to a common ground. The two of you [Creative and Microsoft] have had a difficult time agreeing on what's what. You have made the "little guy" pay for those indifferences. MIcrosoft forces you to use Vista and you are trying to force us to buy new hardware. And most of all, you attempt to go after Daniel "Daniel_K" Kawakami for trying to help us.
I really feel slighted. I have written letter after letter and email after email for assistance. I do not even have the basic functionality of my card. It simply will not play without crashing in Vista. I am using the drivers you provide on your website. The drivers you provide deliberately leave out functionality that could be there if the drivers were written as such. However, when I used Daniels drivers I actually get the card to work and almost all of the functionality that I should have. At this point, I am back to no sound card at all because those drivers have been erased after your escapade of attempting to sue Daniel_K. What the "Almighty Dollar" has done to good old "American" business. There was a time when companies provided good service and the customer's best interest was always at heart. Now, You are attempting to hold the customer hostage because Microsoft put you in this predicament. At least Daniel cared enough about us to help. Let's take a poll: (5) letters to Creative and no response...One to Daniel and my system worked. Instead of suing him and wasting your time, why not offer him a job with your company. He is obviously a very talented young man with a lot of knowledge. He calls himself an enthusiast. WOW! Amazing what can be done with just a love for a product. An enthusiast...he simply just loves Creative products and modding!
What you are doing as a company is obvious though. You are taking advantage of the fact that Vista is basically dysfunctional. So you turn off the ability to receive a few major options and force the consumer to buy new merchandise. Essentially, you have created a problem and then provide the solution. Had you not changed the driver platform, there would be no problem, there would be no Daniel_K, and everyone would be happy. You have put a new line of cards out and hoped that we would bite. Well I am not going to be a victim. I am dying to try the new PCI Express Sound Blaster X-Fi Titanium Fatalty Professional card...but for what!!! I won't spit in Daniel_K's face like that first of all and second, I can see me buying the card and having problems or needing major tech support. The bottom line is, there are a lot of people out there that are really pissed right now that are just like me.
So here is the skinny! We are seeking to return the favor and take advantage of the terrible market as such. Gas prices are high, foreclosures are running wild, and furloughed employees are on the rise. Well we are passing a petition around to see just how many people have been affected by you. It is circulating in the form of an email. We are urging each consumer to not purchase anymore Creative products. We have compiled a list of alternati've products that work fine and will not cause many mishaps.
For instance, we are suggesting that consumers go with AUZENTECH products. To not purchase your surround sound systems but to go with Logitech instead. Do not purchase the Aurvana X-Fi but to go with the Razer Barracuda Headset. We are offering our old X-Fi cards as gifts to those that still use Windows XP just to keep you from being able to sell any new cards. We are gonna pump as much info to the media as we can about what you are doing to Daniel_K. Oprah, The Washington Post, Anderson Cooper...anyone who will listen. Get the picture! ! Now you may not care but we do! We are also entertaining the idea of a class-action lawsuit also. Be suprised at how many lawyers are gamers. We are tired of being taken advantage of and want someone to listen to us.
Speaking of lawsuit...what is the rational for suing Daniel_K. At best you get a rise out of him to stop and maybe an injuction but what do you really stand to gain. You actually appear to be a "bully with a big stick" taking advantage of an innocent person. Can you explain the logic here. You are going to exhaust countless man hours and countless dollars to go after a young man that is at most guilty of minor modding. And I, realistically, cannot see that as a crime. He did not ask for money and the modding was done to free software. The major violation only appears to be that he took free software for one product and modded it for another.
I must tell you that I am now on the bandwagon. I would love to buy that new X-Fi Titanium Fatalty card...but I refuse. It is unfair to leave us good and faithful consumers like us out in the cold like you have done. You take the position that you know that you will not be able to satisfy everyone's needs and that some changes will affect some consumers immensely. That sounds good for the inept. That is a very good public relations answer. But you know, as well as I know, that you have effected a large majority of your consumers.
This all may fall on deaf ears but someone will listen sooner or later. I feel like I have watsed my money.
Darren Michael Neal
PS: People are really compulsi've and act on impulse. When something new comes out, we just have to have it. So you didn't have to try and force a profit where there would have naturally been one.

Remember that not all the units of the Zen Sleek act that way. I'm sure there's MANY people like you with those problems, but it doesn't mean that all of them are defecti've.
Good luck!!

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Open Letter to Creative La

I've sent this via snail mail as well and sent it to by email to the few email Addies I can find. I hope some one gets it.
Dear Creative Labs
?This is to inform you that I have become very disappointed in both your products and your customer service.
?I recently purchased a X-Fi platinum fatalty champion series PCI sound Card. I have been a loyal Creative Labs customer for nearly 2 decades. I have personally owned and used the sound blaster Pro, the sound blaster 6, the sound blaster awe32, the sound blaster awe64 gold (with a memory expansion), the sound blaster 52 PCI, the sound blaster Li've!, the sound blaster li've! platinum 5., and the sound blaster audigy 2 zs platinum. A lot of these sound cards I still own and possess. I?ve also owned a lot of other Creative labs products such as speaker systems, headsets, modems and video cards.
Since I already owned a Sound Blaster Audigy 2 zs platinum and my new mother board came fully equipped with a very nice fully functional onboard sound card, I decided to researched your new sound cards in November of 2007 to help me decide if I wanted to upgrade to the X-Fi platinum fatalty champion series . It had all the features I wanted EAX Dolby Digital DTS ext. Every review I read said that this card supported onboard hardware Dolby Digital/ DTS decoding as past sound blaster products like the Audigy 2 had done so before. Even your own website at the time stated that this sound card had Dolby Digital ex/DTS decoding. The X-Fi platinum fatality champion series was advertised as ?Works with Windows Vista?.
?The DD/DTS driver decode and Xram were the only reasons I upgraded from an Audigy 2 zs platinum. One would think that the DD/DTS driver decode was going to be functional on my sound card so I promptly purchased this product from Newegg.com. Even the box it came in listed it as ?works with windows Vista? and had the Dolby Digital EX and DTS Logo?s on the box. I also purchased a digital I/O module from creative.
?Unfortunately there are 2 versions of the X-Fi platinum fatalty champion series sound card. A SB466 card that does support DD/DTS driver decode, and a SB46A that comes with a PowerDVD and no DD/DTS driver decoder. There is no way to tell the 2 cards apart other than by the serial numbers. At the time I never found anything that would lead to me realize that this card did not have DD/DTS driver decoder. 2 products same name, same description, and while they are physically the same the drivers are different. Creative Could have at least changed the name on the newer SB46A cards. Something like X-Fi neutered fatalty loser series would have fit perfectly.
?Some of the features I found lacking in windows XP pro where, no multi-speaker output in Digital or optical output threw the X-fi i/o dri've bay or the digital I/O module. Content can only be played in 2 channels unless you have receiver capable of decoding DD/DTS AC3 threw the SPDIF pass thru and then only with DD/DTS content. I also discovered there is no DD/DTS driver decode with my card. To make matters worse ever since the end of the SB li've! 5. series due to DRM in the drivers all creative sound cards disable digital out-put when listening to DVD audio disks. This includes optical, digital coax and even the digital if you have older speakers with built in decoders like the DDT-2500 and DTT-3500.
?I won?t get to far into the nasty messy nightmare that your product is in Windows Vista. I However must say when one buys a product like this and it is Clearly labeled as ?Works in Windows Vista? one would be led to believe that all the features worked in Vista as well.
?All of this has led me to believe I have not only been misled by Creative Labs but I have been downright decei'ved.
What makes this entire mess even worse is your technical support. I had no way on your web site to contact anyone in tech support not E-mail Chat or Phone. Your web based support system made me jump thru hoops to nowhere. I had to google your NOT toll free tech support line to get a working number.
?I called your tech support line to find that I had to purchase my product in the last 60 days for help if I selected no I got a message referring me to web support heard what sounded like a line transfer then I got hung up on. When I got to a tech support rep, I told the rep my problems, after jumping threw some hoops like physically removing and reinstalling my sound card, I was flat out told my card does not support DD/DTS driver decode and comes with a PowerDVD download. Keep in mind this is not a full featured version of power DVD and has no DD/DTS settings for DVD playback. I ask the rep for a supervisor or someone in charge. Conveniently there is no one there in a management or supervisor position in the entire building. Even though I dialed a 405 area code number having worked as high level support at a major ISP, I start getting the suspicion that I?m talking to a outsourced tier one support center in India. The thick ?can't understand him? accent the rep had didn?t help ease my suspicions. Frustrated I asked him out right if I was talking to someone in the U.S. the Rep said he was in the U.S. Having no one higher I could talk to I requested a supervisor to contact me as soon as possible.
?After my wonderful tech support experience (not) I decided to look up my problem on the creative labs forum and elsewhere on the internet. This is when I found Daniel K?s plight with Creative Labs, and the thanks he got for doing your job for them. Not only did this guy fix a few of Creative?s cards in vista he made them work better. Did creative pay him, offer him a job or at least say thanks? No! they threatened him and tried to silence him. Nice thing about the internet ? anything that gets on it tends to stay on it. There is now no way for Dan to make his work disappear. Can you say ?Bittorrent?!? Now not only did I find how to fix some of my problems like unlocking DD/DTS driver decode (without Dan K?s work). But I also found out my card can do Dolby Digital li've using another venders X-fi drivers and Dan K?s Fixes. That other vender actually locked down and secured it'ss X-fi drivers. Again nice thing about the internet ?.. Say it with me ?. ?Bittorrent?! DDL is a feature that only seems to come with the titanium series X-fi?s every one else with a sound blaster will have to pay for it. Dolby is charging creative what 90 cents per license for DDL. Creative wants to charge us what 4 or 5 bucks for the download. I could understand this with a $20 or $30 sound card but my X-fi platinum fatalty? champion series card cost what $90 bucks right now give or take a few dollars. And oh god the poor audigy customers that have vista have to pay like $0 bucks just to get their card to work with games in vista with Creative Alchemy.
?Now here is the really Sad part. Creative Labs is upset with Daniel Kawakami because he ?enabled Creative Lab?s technology and IP to run on sound cards for which it was not originally offered or intended,?. Now I could understand this if it was applied to ASUS sound cards or Turtle beach sound cards but it doesn?t. Daniel?s Fixes only applies to can only be applied to (without Hacking) Creative?s own sound cards. What Creative is so upset about is X-fi features working on audigy sound cards, or the X-fi titanium PCIe features like DDL working on regular X-fi PCI sound Cards. Daniel also revealed to the world Creative labs ability to turn sound card features on and off from one driver revision to the next. This may explain Creatives reluctance to work with the open source and linux communities. The entire Daniel_K situation has led many people to believe creative is deliberately handicapping their own sounds cards to turn around and sell the fix back to the customer or force the customer to purchase a newer card. An Example of this is my own Sound Blaster X-fi platinum fatalty sound card. The original Card SB466 supported DD/DTS driver decode. Right around the time I purchased my card creative produced the New SB46A card that comes with Free version download of PowerDVD and no DD/DTS driver Decode.
?The SB46A card Can actually do DTS/DD driver decode. I?ve done it with my sound card in XP by swapping out some SYS and DAT files on my system. This has also been proven by other people.
?When you look at all this one can come to believe that there is very little hardware differences from generation of cards to the next. Look at the Sound Blaster Li've! and compare it to the Sound Blaster Li've! 5., Compare it to a Audigy. Compare and Audigy to an Audigy 2. Compare my Audigy 2 zs Platinum to my X-Fi platinum Fatalty Champion. Not a lot of major hardware changes from one generation to the next. Especially when you consider the older generation of cards like the Audigy 2 can handle X-FI features. This might explain that lot of the Vista problem Comes from Creative using windows 9x hardware Tech that may not be able to fixed with simple drivers alone due to the Major changes from 9x to Vista operating systems.
?Windows 2000 and XP at their core are almost the same operating system (NT 5) That?s why they share a lot of drivers, And all the 9x operating systems are nearly exactly the same as well at their core (windows 4) from 95 to 95c to 98 to 98se to ME. 2k and Xp can use some 9x drivers or drivers based on 9x versions. The biggest hiccup Creative has had with drivers was from 9x to 2k to Vista. Vista being the biggest challenge due to the fact that unlike xp being 2k in new cloths it'ss a completely New Operating system from the ground up and handles programs and drivers differently. Now change from 32 to 64 bit. Good luck getting 9x drivers to run in windows vista 64.
?One could also believe creative holds out improvements intended for one card just to apply it to and sell a newer card that has very little improvements in the hardware itself. Then sell it to users of intended card if they don?t feel like upgrading, even to go as far as to break some of those features just to sell you by an
Improved version? or force you to completely updrade to the next generation sound card. Think DD/DTS Driver Decode on a newer X-FI and then think about DDL ? Pay for it or upgrade to a Titanium.
?PowerDVD adds a new problem with support. Cyberlink will not support Free and OEM version of PowerDVD. If it'ss not a paid download from them or a retail copy they will refer you back to the provider, In this case Creative Labs. Call creative about problems with PowerDVD they will most likely refer you back to Cyberlink.
?The Creative Labs Tech Support Supervisor called me back 4 days later (including the weakend). He told me the same thing ?no DD/DTS driver Decode no Fix only PowerDVD!? I told Him how much creative was full of it. Told him I fixed my problem Told him how I fixed my problem then proceeded to vent on the poor guy for about a half an hour. Then I thank him for returning my phone call and hung up. He sound seemed like he was expecting more out of me.
?There are a lot of fixes for my Problem.
I can just do what I did and Swap out 2 SYS files and a few DAT files and get DD/DTS Driver Decode. But I shouldn?t have to.
I can use drivers and software Creative Labs doesn?t want me to have get my DD/DTS Driver Decode back with DDL and a few other nifty features not intended for my Sound Card. But I shouldn?t have to.
I can rely on my Full Version of PowerDVD8 Ultra, Other DVD software and Filters. But I shouldn?t have to.
I can turn on my SPDIF pass thru and use the digital optical on my 550watt (000watts peak) 5. surround sound speaker system made by a competitor (ya! you all know which one I?m talking about.). Constantly switching between optical, and analog, depending on the application. But again I shouldn?t have to!
I can even go as far as to rip into and hack Creative?s drivers as well as their affiliates drivers using other resources and 3rd party products to see just how far the rabbit hole goes to get the most out of my sound card. BUT I SHOULDN?T HAVE TO!!!!
?This one product and Creative Labs behavior has led to believe that Creative Labs business practices are not only shady but absolutely dirty. It has led me to believe that Creative Labs acti'vely misleads decei'ves and lies to its customers just to make a fast dishonest buck. It has led me to believe that creative labs is no longer the makers of the finest consumer PC Audio cards, but a Sinking mismanaged company in dire straits unable to compete and willing to do anything except the right thing to stay in business.
In today?s tough market (I feel the crunch everyone does) and with mid to high end motherboards coming equipped with some very good and competiti've audio solutions and where the competitor?s products rival creative?s own products. Creative Labs needs to make sound cards twice as good as the other guys and using cleaner fairer business practices that will keep consumer faith and loyalty in their company. They should also stop wasting their resources trying to push bad products into a market already dominated by Apple like feral dog looking for scra
ps.
Concentrate on what your good at ? or was good at ? Sound card and PC audio it should have always been first priority.
?I have never purchased another sound card for my own use or my families use other then Sound Blasters. All of the my systems at home (8 computers in my home alone) and my business either have sound blaster audio cards or onboard audio or no audio (server) mostly sound blasters. Most of the non server systems I sell and build either use onboard or sound blaster audio cards. EVERY high end gaming rig I build and sell has the latest and greatest Sound blaster Sound cards I get in them. When my customers ask me for a good sound card I sell them or recommend to them a Sound Blaster. But enough is enough!?
?I?ve had problems with almost every Creative product I have ever purchase except their sound cards until now. This is the last straw.
?I want Creative to Fix my sound card make DD/DTS driver Decode work and correct all the other bugs and get my sound card back to full functionality in Vista. They can even keep their silly PowerDVD download I neither want or need it.
Or
?I want Creative to RMA my SB46A X-Fi platinum fatalty champion PCI card for a SB466 X-Fi platinum fatalty champion PCI or a SB088 X-Fi Titanium fatalty champion PCIe card
Or
?I want Creative Labs to buy back my sound card at the price I paid for it minus any rebates.
And
?I want Creative to stop trying to bilking their customers out of every last penny by making them pay just to get their product to work when they already paid good money them, or to add an a feature ?not originally offered or intended? when the product should have either already came with it or been included in an update and/or had the early comparable feature deliberately broken to make them pay more.
Or
?I swear I will never ever purchase another Creative product to the day that die. I will never ever recommend a Creative Product to anyone again. I will discourage every person I ever talk tech to from even looking at a Creative Labs product. I will never ever build and/or sell a gaming rig again with a Creative product in it again. And I will refuse to support a Creative product or system with a creative product If I have least inkling that the creative product is the cuase. Then I?ll explain why! I will also post my thoughts opinions and feelings about Creative Labs products on every blog message board review site fraternal site or forum I have an account on.
Thank You
Please note: I do not blame or hold responsible Newegg for any of my problems with Creative Labs. They have provided me with excellent products and services in the past and will continue to do so in the future whether or not they continue to sell Creative Labs products
Message Edited by Major_Mayhem on 08-03-2008 08: AM

Wow, I came to the forums today to post my own strongly-worded letter about the Mozaic EZ300, which is sitting on my desk two months after purchase because I still can't get it to work properly. You saved me the time, however, because most of my issues with Creative are mentioned here. So, I'll just say, "What he said," only replace the model with Mozaic EZ300. I am shocked but not surprised that the issues extend beyond one player.
When I buy something from a company that I have experience with, I have a reasonable expectation of that product working as well as the others have. I have a Zen Vision M, Zen, and had the previous version of the Mozaic (which I lost). I expected to be able to sync this Mozaic with my WMP playlists. I expected to listen to music without it skipping. I never expected to wait 5-0 MINUTES (!) for my player to load a playlist. I never expected the screen to freeze again and again. I never expected to be told which music software to use to put playlists and music on my property. And, again, "What he said"....the Creative Central program SUCKS.
Creative, you have a problem. If this were my first Creative product, it would most certainly be my LAST. The last firmware upgrade for the Mozaic EZ300 was in August. You have to be aware of the problems...they're listed all over the Internet. I have spent the morning leaving very negati've feedback on shopping sites, trying to prevent people from purchasing a glorified paperweight.
So, my question to Creative is, "What are you going to do about all of these unhappy customers?"
I am anxiously awaiting a reply.
A formerly happy Creative customer
(BTW, I forgot to mention how much I HATE the new design of the Mozaic. Black buttons on a black player? What were you thinking?)

Waiting on a user's response (from the gui)

This should be a really simple problem, but I can't work it out.
I have two classes, my Engine and my Gui. The Engine tells the Gui what to display, the gui displays it and has methods to fire events when a user presses a button. I want to do something like the following
public class Engine {
Gui gui;
String[] pictures;
// ... a bunch of stuff
public void showPictures {
for (int i=0; i<pictures.length; i++)
gui.showPicture(pictures);
// wait on the user's response
Here's the question: preferably without using threading (though I could if I had to), how can I wait on a user's response from within a loop?
I considered having a boolean flag "hasResponded" in the gui, and then having a do-while loop just spinning until it saw that gui.hasResponded was equal to true, but it seems that this would add a lot of unnecessary processing load.
Any thoughts?
Thanks!

don1983p wrote:
I have the same question "So question is still just the simple one above: can I (easily) wait on some event, like the gui recording an action or anything else, from within a loop?"...If you have a question to ask, do so in a new thread. Don't resurrect a long-dead thread. Sure you can refer to it and even link to it, but let it rest in peace.
Any new ideas?Why would you expect the answer to change? You don't do this via a loop as GUIs don't work like this. Have you gone through the Swing tutorials? If not, please go through them as they'll show you how to do this correctly.
I wrote a WHILE loop, the condition of the loop being the values (getActionCommand) of some buttons being pressed. How can I wait for another button being pressed so I can get out of the loop?You don't. If you need to time a response, then use a Swing Timer. But most importantly, read the Swing tutorials.

No Response from Adobe Case #180841426.

I had filed the problem to technical support about activation problem since March 29. I cannot activate my account, so I am unable to open my e-book. It kept saying:
E_ACT_TOO_MANY_ACTIVATIONS
http://adeactivate.adobe.com/adept/Activate 121:6121:6121
urn:uuid:4fc133e0-75bc-4f03-8762-59ef4415d9c8#
I really need to use the book. I got the response 1 day later. I was impressed by quick response from technical support.
HOWEVER, when I replied back to them, they have not contacted me back. I frequently check the status of my case and it still states that pending for Adobe Response.
I am really disappointed about this. What should I do? Any problem faced the same problem. Please let me know what to do.
Thanks

I just did a double check, and you should be able to activate.
Jim Lester
Adobe Systems

Official response from support : We dont care whether it works or n

Front Panel Header Intel HD Audio Compatible (2x5pin)
Under specifications for X-Fi XtremeGamer you have the above. In other words the card is compatible with Intel HD Audio Front Panels.
Now i have here an official response from Creative Support saying that said front panel, listed in the specifications, is for their own internal testing purposes ONLY.
In other words, whether it works for their customers is irrelevant. Creative does not care whether it works, as their official stance is that it is only for Creative internal testing, and NOT for customer use.
So whether it works or not for customers is irrelevant.
Lets pause here for a moment. The advertised specs here on Creative's website...are not what is available for customer use?
So...
24-bit Analog-to-Digital conversion of analog inputs: 96kHz sample rate
96kHz sample rate right? What next?
"Oh sorry 96kHz sample rate is for our own testing purposes only, we cannot guarantee the customer is able to achieve a sample rate of 96kHz. Even if you get a sample rate of absolutely zero it is not valid for warranty purposes."
If technical specs are not what is really available to customers...wow...then this is a major scam. How about buying a fi've room apartment to discover that...SURPRISE...its only a two room flat, the fi've room is for testing purposes only LOL.
Jesus christ why doesnt Creative just ship all X-Fi XtremeGamers with the front panel pin soldered off after they finished testing? After all its not for customer use right?

<a target="_blank"]http://93.95.7.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=96,E=000000000026465748,K=68,Sxi=9,Case=obj(26 56),Kb=ww_english_add,VARSET=ws:http://us.creative.com/[/url]?There are some cables floating around that would work I think. Do a search on the forum I remember seeing a few links pertaining to this. The link above is from Creative Knowledgebase showing connectivity options for the X-fi's. Creative doesn't sell the cables so of course they will be of no assistance and would not support it. They were?no help in my case and I had to figure it out on my own.
Message Edited by kpo6969 on 09-9-200704:35 AM

No response from Phone Support People !!

I recently purchased from Adobe a licence to run Adobe CC from my home computer- the nice man in Mumbai (or somewhere!!) said i would be sent (within the hour!!) an activation code number to load on my Mac to operate the software — I'm still waiting . . . . .
I've tried calling using their 0508 number (from New Zealand) but get no response from the extension I'm asked to follow i.e. User support (even after waiting over an hour on hold!!!)
The Order number is [removed my moderator]
Any help will be appreciated as I need the CC for work
Max

Hi Max,
I would like to inform you that CC is a subscription based service. So, it does not required any Activation code or licence number if its purchased directly from Adobe.
1) You need to login [ https://creative.adobe.com/ ]
2) Sign in with your Adobe ID and Password
3) Click on Download centre
If it does not help then please contact Adobe customer support.
Adobe customer support number [http://helpx.adobe.com/in/contact.html].
Let me know if it helps.
Thanks!
Eshant

Response from Apple ?

Is there any response from apple regarding the new ibrick 4.0 update?
Would really like to know what, if anything they are planning to do.

I highly doubt the error rate is anywhere near 30%
There's nearly 100 million iPhone OS devices sold. Let's go conservative and say 5% of those are being updated, so 5 million updates. It's probably higher, but we'll go with that.
30% would would be 1.5 million bricked iPhones. Trust me, that would be big news. Apple would be even more slammed than they are and it'd be in USA Today, New York Times, etc. Kind of like how the pre-order overload was, when 600,000 preorders were taken in a day, and probably at least one million people tried.
Now, a more realistic, but still high failure rate is about 1%, which would be about 50,000 failed updates. I could buy that number, although it's probably still a bit higher than the true rate of failure, but it's at least in the right order of magnitude.
You're getting some heavy sample bias by looking at the Apple support forum. No company will ever get this process to be 100% failproof. Over millions of devices (with varying computers to back them and app/data configurations), there's no way to test all the possible permutations. Especially on a release to old hardware that's not getting the primary focus of Apple's attention.
I agree... Apple should've done this release better than they did, but let's not get ahead of ourselves and think this is a catastrophic meltdown, unless there's really numbers and proof to back up that bold of a claim.
This is fairly regular upgrade hiccups, probably slightly worse than Apple would've modeled internally, but not excessively so. On top of that, Apple will care a lot more about the 3GS upgrades over the 3G upgrades. There just aren't enough 3G units still under AppleCare to warrant the extra concern.

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Unable to get the response from dynamic partnerlink

Hi
I used dynamic partnerlink, in this i am able to invoke the services dynamcially but i am unable to get the response from the services which i had invoked dynamically. In my dynamic partnerlink wsdl i had included callback binding and call back service in the wsdl you can see them below
<binding name="LoanServiceCallbackBinding" type="tns:LoanServiceCallback">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
<operation name="onResult">
<soap:operation soapAction="onResult" style="document"/>
<input>
<soap:header message="tns:RelatesToHeader" part="RelatesTo" use="literal" required="false"/>
<soap:body use="literal"/>
</input>
</operation>
</binding>
<service name="LoanServiceCallbackService">
<port name="LoanServiceCallbackPort" binding="tns:LoanServiceCallbackBinding">
<soap:address location="http://openuri.org"/>
</port>
</service>
please help me on this
thanks
Srikanth

Hi, thanks for the input
Actually My partnerLink had two messageTypes one for Input message request and the other for the Output message request and for the input message i had used the operation as initiate also for the output messsage type operation as result.For both of them binding is defined.
With these am passing the values from myBPELl to the service which am nvoking dynamically but unable to capture the response the variables are local to myBPEL.

Issue with receiving response from web application

Hi,
I have configured B2B with business protocol as 'Custom document document over Internet', document exchange protocol as AS2-1.1 and transport protocol HTTPS1.1 to invoke a web application deployed in Oracle Application server. B2B is able to invoke the web application with HTTPS request which contains an xml.
I have set the acknowledgment mode as 'Sync' and 'Is acknowledgement handled by B2B' as true. But while receiving the response from web application which is an xml, B2B is showing the error as
Description: Unable to identify the document protocol of the message
StackTrace:
Error -: AIP-50083: Document protocol identification error
     at oracle.tip.adapter.b2b.engine.Engine.identifyDocument(Engine.java:3244)
     at oracle.tip.adapter.b2b.engine.Engine.processIncomingMessage(Engine.java:1665)
     at oracle.tip.adapter.b2b.msgproc.Request.postTransmit(Request.java:2382)
     at oracle.tip.adapter.b2b.msgproc.Request.outgoingRequestPostColab(Request.java:1825)
     at oracle.tip.adapter.b2b.msgproc.Request.outgoingRequest(Request.java:974)
     at oracle.tip.adapter.b2b.engine.Engine.processOutgoingMessage(Engine.java:1166)
     at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:833)
     at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:400)
     at java.lang.Thread.run(Thread.java:534)
I have added headers as present in the wire message of the request. In B2B, it is showing the wire message for response as follows.
TO_PARTY=XXX
AS2-To=XXX
DOCTYPE_NAME=TestAS2DT
DOCTYPE_REVISION=1.0
Date=Tue, 03 Nov 2009 06:09:22 GMT
AS2-Version=1.1
AS2-From=YYY
Content-Transfer-Encoding=binary
[email protected]
ACTION_NAME=TestAS2_BA
Content-Type=application/xml
Server=Oracle-Application-Server-10g/10.1.3.4.0 Oracle-HTTP-Server
MIME-version=1.0
User-Agent=AS2 Server
FROM_PARTY=YYY
Content-Disposition=attachment; filename=1.0
Connection=Keep-Alive
From=YYY
Keep-Alive=timeout=15, max=100
<?xml version="1.0" encoding="UTF-8"?>
<Books>
<Book>
<BookTitle>Ajax Hacks</BookTitle>
<Author>Bruce W. Perry</Author>
<PubDate>March 2006</PubDate>
</Book>
</Books>
I am able to see the xml sent as response from web application in Payload as follows.
<?xml version="1.0" encoding="UTF-8"?>
<Books>
<Book>
<BookTitle>Ajax Hacks</BookTitle>
<Author>Bruce W. Perry</Author>
<PubDate>March 2006</PubDate>
</Book>
</Books>
I am able to see the HTTP response in b2b_dc_transport.log. In transport log it is not showing any error. Please help me to fix this issue.

Hi,
Request and Response should be part of same agreement. I hope you are not confused between Acknowledgement and Response. Acknowledgement can be received in the same session (sync mode) but Response will always come in a different session and will be treated as a different document. If, for request, party A is initiator and B is responder then for response party B will be initiator and party A will be responder (as Requset and Response are two docs in case of Custom Document)
For configuring X-Path, please refer section 8.3.11 Configuring the XPath Expression for a Custom XML Document at below link -
http://download.oracle.com/docs/cd/B14099_19/integrate.1012/b19370/busact_coll.htm#sthref784
Please let us know whether you are trying to receive a response or Ack?
Regards,
Anuj

Firefox freezes about five seconds after I open it, and whenever I use Ctrl+alt+delete to close it I get told that it is waiting for a response from me.

I am having a problem with Firefox. Whenever I open it, it runs fine for about five seconds and then freezes. A small white rectangle appears in the upper left corner of the browser window. The screen still scrolls fine, but whenever I try clicking on anything (including the menus in the toolbar), it just gives me an unresponsive 'ding' sound. When I try closing the programme with Ctrl+alt+delete, I get a message saying 'The system cannot end this programme as it is waiting for a response from you'. I originally had this problem with an earlier version of Firefox and tried installing Firefox 4 to see if this helped. It worked for two days and began doing it again. I have already tried un- and re-installing Firefox and restarting my computer, and Firefox will not run properly for long enough to let me disable any add-ons or plug-ins. What can I do to fix this?
I've added a couple of screencaps of the problem. (or tried to)
[http://i53.tinypic.com/161hvh2.jpg The white rectangle]
[http://i51.tinypic.com/dwsq1.png Error message]

Have also since found out that to start FF4 in safe mode you just hold shift whilst double-clicking the icon. We only find these things out after the event, murphy's law!

Firefox continues to crash unexpectedly. The report mesage suggests that the information I send will help Firefox to cure the problem but I never hear anything from them. How is someone who isn't a computer geek supposed to solve this problem?

Firefox continues to crash unexpectedly. When it does a message requests me to send a report that is supposed to help Firefox understand the problem but I never hear from them again. Just how is someone who isn't a computer geek able to understand all the detailed discussions from other users. My Firefox is completely up to date. Is there anyone who can explain what is happening in simple terms?
== Crash ID(s) ==
Application Basics Name Firefox Version 3.6.3 Profile Directory Show in Finder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Modified Preferences Name Value browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage http://www.google.co.uk/ browser.startup.homepage_override.mstone rv:1.9.2.3 extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1273847973 print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… print.print_bgcolor true print.print_bgimages true print.print_command print.print_downloadfonts true print.print_evenpages true print.print_footerleft print.print_footerright print.print_headerleft print.print_headerright print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size -1317362828 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 57 print.print_unwriteable_margin_left 25 print.print_unwriteable_margin_right 25 print.print_unwriteable_margin_top 25 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false

Hi Mariah ~
It's Shaunn, the original poster. Thanks for your posting. I'm glad I'm not the only one that's having this problem.
Now that you mention it, I'm having the exact same problem on Facebook as well, when I play Family Feud.
I wish someone would investigate and post a solution to this problem. No-one from Playlist has responded, and no-one "Officially" from Firefox either.
So Mariah, I appreciate you and your post.
If you find anything out...from anywhere...would you please let me know. You can post it right here and I'll get an email from Firefox.
I'll do the same for you.
Enjoy your day and good luck.
Shaunn

MY LETTER TO CREATIVE...NO RESPONSE FROM THEM!!!

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