My monthly payment increased. Why?

My monthly CC payment of 19.99 increased to 29.99. Does anyone know why this might happen? Student teacher edition.
Thanks.

Yes... you completed your lower priced introductory year and now you pay the full price
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0

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Why have my monthly payments increased?

why have my monthly payments increased?

Hi sallyb89
You signed up in February 2013 for a promotional price that is valid for the first 12 months. After the promo period your plan renews at the regular price. An email is sent 30 days before your annual renewal date with details of the price for the next 12 months - perhaps it went into a spam/junk folder?
Kind regards
Bev

Increased monthly payments

Hi,
I have problem.
The BT increased my monthly landline payments from £12.something to £21.50, based on my bill from October.They are saying it was 46.50, but I`have never used my landline.they even chargin me £1.5, that I didn`t make 2 calls a month. Only for internet conection. I sent them email, it must have been a bill or payment for 3 months together. Now I`m demanding my money back, but only thing they can do, is to lower my monthly payments to £14.
They ignoring my quetions where did they get that £46.50, and if they will pay me money back.
Where can I complaint?
Is there anywere else,where I can complaint?
Thanx.

This is what I used, all my calls.
Sun 17 Oct 10
16:54
48:09
£0.000
Sun 10 Oct 10
16:21
30:01
£0.000
Sun 10 Oct 10
15:55
26:10
£0.000
Sun 10 Oct 10
15:34
2:04
£0.000
Sat 09 Oct 10
15:17
10:43
£0.000
Sun 12 Sep 10
13:52
28:42
£0.000
Sun 05 Sep 10
14:30
58:42
£0.000
Sat 28 Aug 10
15:43
53:10
£0.000
Sat 28 Aug 10
13:09
16:55
£0.000
Sat 28 Aug 10
12:44
18:54
£0.000
Sun 08 Aug 10
14:40
37:54
£0.000
And this is what they replied:
The monthly payment amount is consistently being monitored by the system. Every time your quarterly bill goes higher or lower than 2 time your monthly payment the system automatically changes the payment amount by 30-35%. In your case the the November bill was £46.34 in debit which is more than twice your monthly payment of £12.79. This is why the monthly payment was changed by approximately 35% which confirmed on the first page of your bill(03/11/2010).
Of course my quaterly bill will be 2x higher than monthly paument!!! It`s for 3 months!

Huge increase in monthly payments AND billed for w...

I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles) I thought this was high just for calls but was told this was as low as they would allow. On checking my online account recently I discovered that the monthly payment has now increased to £81!? I knew that adding the Broadband would increase the payment but almost double it??
This was apparently due to the way BT now bill. Fair enough but surely it's unfair to pass on such a huge increase in payments for something BT have chosen to do - and with little notice.
Anyway, long story short - I decided to allow a couple of these £81 payments to come out of my account so as to clear what was a £36 CREDIT and is now a £124 Debit, due to the changes, and then call and ask if the payments could be reduced.
Imagine my anger when checking my bank account the other day to discover that BT had tried to debit £82 from my account for the WHOLE BILL AMOUNT! Unfortunately I did not have the money in the account and the direct debit was returned - leaving me with a £30 bank charge for a returned debit that should not have been taken in the first place. I phoned CS an was told 'sorry, our mistake'.
Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence.
Could a mod please look into this for me and let me know how I can reclaim the bank charge? And is there any chance my monthly payments could be reduced?
Thank you.

Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can't increase monthly payments online

I've just tried to up my monthly payments online but I got an error message and was advised to drop the payment amount instead of increasing it.
I guess it's because I have a good credit balance at the moment, but the thing is, I know I have used a lot of BBtalk calls and extra broadband usage recently and expect to for the foreseeable future so I want to increase the monthly payments now rather than be faced with a large bill later on.
Has anyone else encountered this problem?
Del.
Solved!
Go to Solution.

Hi Djh22
It's not really how direct debits work on the Monthly Payment Plan system, on this system you don't really get a bill its more of a statement as because your on Direct Debit you don't receive things like reminder bills.
If you really want to increase the amount I can try to do this for you but the system does tend to decrease again if there is a high credit balance on the account.
Either way if you email me at [email protected] with your account details and the amount you would like me to increase it to.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Why call me when i am 9 days late on my monthly payment

i dont understand why vwerizon calls me 4 times a day when i am a couple of days late on my monthly bill considering i am paid a month in advance to start with have been a customer for almost 10 years and have maintained my account not thousands behind . then have the rep get nasty with me on the phone when i tell her i will make payment in morning . now my real question verizon didnt have a problem taking my money in advance for 6 months when i had a phone that did not work properly that i purchased from them they directed me to the manufacturer due to programing problems that to my knowledge still havent been fixed if you know the phones are problems why sell them and make someonepay for a service or servises that are not working properly. for 200.00 dollars a month i would think you people would try harder to satisfy your customers even the ones that pay late considering you charge late fees on advance billing you are trying to push me to at&t

Why call you when you are 9 days late on your monthly payment?
Because you are 9 days late with your monthly payment!!!!
You signed a contract to pay your bill by a certain date and now you are not keeping up with your side of the agreement!!!
Good luck though with however you decide to handle your situation.

Re: Can't increase monthly payments online

SORRY HAD TO COME THROUGH YOUR POST TO ASK QUESTION DONT REALLY UNDERSTAND HOW TO USE FORUM . ANYWAY 6 JUNE CONTACTED BT ABOUT CHANGING BILL DATE FROM 22 TO 30 OF MONTH SAID I COULDNT DO IT COS I PAY IN FULL EVERY MONTH ANYWAY THEY SUGGESTED I CHANGE TO MONTHLY PAYMENT PLAN AND PAY 70 POUND MONTH I WAS CONCERNED COS I DO TAKE BOX OFFICE FOR KIDS AND DONT WANT TO HAVE ANY ARREARS ANYWAY RECIEVED EMAIL THIS MORNING AND THEYVE UPD MY BILL TO 107 A MONTH COS THEY SAY I WONT BE PAYING ENOUGH . PHONED THEM WAS TOLD I HAD TAKEN OUT A QUARTERLY BILL WHICH I KNOW NOTHING ABOUT TOLD THEM I WANT TO CANCEL THEY SAY CANT UNLESS I PAY 213.93 YET I ONLY PHONED THEM ON 6 JUNE AND MY LAST FULL BILL WAS ON 22 MAY PAID IN FULL YET CHARGING IN ADVANCE TILL 6TH SEPT . HELP ANYBODY PLEASE

Try an online chat, they may be able to help. Use this link
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If they can't help you could contact the forum moderators who are a BT UK based team and they may be able to help. They can take 3 working days to respond. Contact them by using this link
https://bt.custhelp.com/app/contact_email/c/4951
As an aside can you please take your typing off capitals. It is difficult to read and is considered as shouting on forums.

Monthly Payment Plan & lack of care!

I am in my mid 70's & I have been with bt for about 50 years for phone only. I have been on a monthly payment paln of varying amounts all under £30 a month. I thought I was on anytime call plan, however it was only weekemd calls. When BT restructured the prices of calling time and evening rates went up considerably, so do my bills. My last quarterly bill was £145 of which £91 was for calls to uk landlines £46 for line rental and £8 for other calls. BT called my and said my monthly payment plan payments were too low and they were putting them up to £79! I discovered when my last quarterly bill arrived that I was only getting weekend calls free. It is disappointing after being a customer for 50 years that when the customer service agent called me regarding my monthly payments that they didn't inform me why my bills were so high and suggest that they put me on anytime calls. However, they didn't and had a pensioner paying £60 a month more than necassary!!

I would agree that you should be on Anytime calls, and you should arrange that straight away if you haven't already done it. That should cost £22.45 a month plus any non-inclusive charges.
As to your monthly payments, it's not possible to say what you should be paying as that depends on how much of the £145 had not been covered by your credits. If you can post a bit more detail there might be some specific advice on that.
In general terms though, my view is that the way adjustments to the monthly DD work can be a bit of a swindle, and I'm currently pursuing this with BT. As well as posting more detail, have a look in MyBT > My bill > Manage your payments > Change regular payment > Change payment details > tick "Change the amount you want to pay". When you click on the current amount what does it say in the pop-up box?
You can click the white star next to this message if you think it was helpful.

Monthly charges increase

hi all looking for some advice We have an unlimited anytime calls and broadband package. The reason we took out this package is that we wanted to know that we would never have to ay anymore than the agreed amount unless we avail of additional services. (o help us stick to our monthly budget) In august we decided to upgrade our BT account by adding BT vision. After spending half an hour on the phone on 2 occasions dicussing the packge that we needed and an error being made in the letter sent to notify us of the charges we finally got the package we wanted and agreed a price, £49.25 per month a confirmed by letter from BT with an additional one off £60 charge for the vision box. However they took £73.00 from our account in September (which I thought was part payment for the box £60) £99.50 in October (Again I assumed this overpayment this was for the Vision Box) However when I noticed he £99.50 again this month I contacted BT immediately. The lady I spoke to did reduce my payments to £49.25 as pr the letter as it matched what she had on her screen for the payments. I called out all the various line rental and packages charges all matched so how could they possible assume that I should be paying £99.50 per month!!! I was told it was a computer assessment based on previous and future usage however on an unlimited package I just don't get it.. At the minute we feel that BT owe us £64.25 which I asked to be refunded and I was told that as the £99.50 payment that came out was on my account details online before the payment was taken then I can't get a refund even though they agree that the payment was too much!! So basically when they put the details on your ccount they can take whatever they want..... even i it is an overpayment. We've just had another baby and can't afford to pay any more than the £49 so if as per the other posts this monthly payment is going to increase as BT sees fit then we will have to cancel our package. Not sure what I should do next who is the best team to speak to as the lady I previously spoke to just kept saying the sme things over and over again which I assume is some sort of scripted response. Please help....

Hi busyfamily,
Welcome to the forum and thanks for the email. I'll check this now and see what's going on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie

Hi there, I made the monthly payment for the Adobe apps, i managed to download Illustrator and Photoshop but can't seem to download Indesign. It says that "file seems to be corrupted... try later". How do I solve this problem?

Hi there, I made the monthly payment for the Adobe apps, i managed to download Illustrator and Photoshop but can't seem to download Indesign. It says that "file seems to be corrupted... try later". How do I solve this problem?

Hi shuster9,
It seems the downloaded setup for InDesign has got corrupt.
Could you please clear the TEMP from your computer and then retry.
Thanks,
Manish Sharma

I missed my monthly payment due to insufficient funds. How do I fix this?

I missed my monthly payment due to insufficient funds. How do I fix this?

Make sure you have the funds in the account for that card, and Adobe will take care of it. They will keep trying until either you cancel the account or the payment has been made.

Paid bill and switched to monthly payments...

Hi, I just paid my bill in full and have now swtiched to monthly direct debits to avoid the payment charges. My question is this, as I was billed in advance for line rental etc, when will BT start collecting the monthly payments, as surely I am now in credit for 3 months? Will they just collect any call charges for the next 3 months?
Thanks in advance

If you have moved to the Monthly Payment Plan (quarterly bills with regular monthly payments), your monthly payment should include line rental, package costs and call charges. This means that you will have more or less paid the next bill by the time it arrives. (There will be some discrepancy because call charges vary, but this is catered for by subsequent reviews of your monthly payment.)
On the other hand, if you have changed to monthly billing, I would expect the next 3 bills to be for calls only and subsequent ones to include a month's line rental and package charges in advance. But you don't always get what you expect, and in this case I would check with BT via Live Chat.
You can click the white star next to this message if you think it was helpful.

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

Welcome to this forum.
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Using Javascript to calculate monthly payments on form

I have a single page form where I would like to be able to
allow the user to choose between making a one time payment or
monthly payments for a user defined amount. I could easily break
the form into two pages and calculate the value of the monthly
payments and display it on the second page if the user selected the
monthly payment option. What I would like is a single page where
the monthly payment is determined on the fly when either the user
selects the monthly payment radio button or when the user defined
dollar amount is entered.
I think I have the function determined to do the calculation
for the monthly payment but I'm unsure as to how to get cf to read
or display the value. I was trying to use the following with no
luck:
<input type=radio name=Installments value="Yes" tabindex=1
onClick="calculatemonthlypayment(document.forms[0].DonationAmount)">
<script type="text/javascript">
function calculatemonthlypayment(donation)
monthlypayment=(donation/12)
return monthlypayment
</script>
Then trying to output the result like this:
<cfoutput><input type="text" readonly="yes"
value="#dollarformat(monthlypayment)#"></cfoutput>
Any idea what I'm doing wrong or missing? Or is there a much
better way to accomplish this?

> <cfoutput><input type="text" readonly="yes"
value="#dollarformat(monthlypayment)#"></cfoutput>
You cannot do that. CF code is executed on the server
(first). The resulting javascript (html, css, ...) code is then
sent to the browser where it is executed. Since javascript code is
executed in the client browser,
after the CF code is already finished, the variable
"monthlypayment" doesn't exist as far as CF is concerned.
You can use javascript to both read the donation text field
amount and calculate the "monthlypayment" amount to display. Here
is a simple example. You'll need to add validation and number
formatting.

My monthly payment increased. Why?

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