My new airport extreme transmits at low rates (0-54)and is intermittent? Help!
I need help figuring out why my new 6th generation airport extreme signal is transmitting at a low rate (0-54) and when streaming the signal goes in and out? My equipment is as follows... I have a moterolla extreme DOCsis 3.0 modum, comcast 30 mpbs, and new apple extreme with current airport utility 7.7.1. Any ideas or troubleshooting tips?
When you created your wireless network with the Airport Extreme, did you select having your wireless network backwards compatible with "b/g" devices? If your wireless network was created as "N" compatible for "N" compatible wireless cards only, an iPhone will not be able to connect to your wireless network since the iPhone's wireless card is not "N" compatible.
Similar Messages
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I have a new Airport Extreme that works well with my IMac but is intermittent with our Windows 7 PC. Any ideas?
Thanks planb77. Your instructions worked but I had to do a little more than you stated. I did not realize that transferring files to a new computer was not enough. When the iPod synced I was told I needed to "authorize" my new computer to get my iTunes purchases to sync to the iPod. So after the initial sync, I ejected and disconnected the iPod, went into the iTunes store, set up "home sharing" and then authorized the new computer. When that was done I reconnected the iPod and was able to sync all my books and music. The only thing I couldn't do was rename the iPod as iTunes never asked me to. Is there a way to rename it after it has been set by iTunes as "owner's iPod"?
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I PURCHASED THE NEW AIRPORT EXTREME 802.11AC I SET IT UP AFTER I PUT MY MAC TO SLEEP I COME BACK AND IT SAYS CAN NOT FIND AIRPORT EXTREME I HAVE TO RESTART AND IT FINDS IT.
Try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.) -
How do I make my new Airport Extreme a base station?
I have been using an Airport Extreme (5th generation) as my base station router for a few years. I set the main network for my and my wife's use and created a guest network for when my sons visited and needed to use the wi-fi connection. I used passwords for both networks. Today I purchased a new 802.11 ac Airport Extreme. I unplugged the 5h gen. Extreme and plugged in the new Extreme. After a short hunt, my new 27" (late 2013) iMac found the new Extreme and had me set up a name and a password for it using Airport Utility. I was expecting it to ask if I wanted to set up a guest network, but it did not. I was expecting it to ask since I believe that is what happened when I installed my 5th gen Extreme a few years ago. For the 5th gen Extreme, I had to enter a password to protect settings on the Extreme, a WPA2 password for my main network and another password for my guest network. It took about 10 minutes to set up. For this new Airport Extreme I entered just one password. It took about 2 to 3 minutes for the entire setup. When I checked the menu in the Airport Utility under "Base Station", all lines are grayed out. Under the File Menu in Airport Utility, "Configure Other" is available, but "Import Configuration file" and "Export Configuration file" are also grayed out. I checked Network Settings in System Preferences and I see my new network name in the Wi-Fi menu and under the "Advanced..." button, I see the old and new Networks listed in the "Preferred networks" box.
So, how do I get the new Airport Extreme to act as the Base station and be able to enter a guest network? Does it require me to delete the old Network name from the Advanced... button page in System Preferences > Network Settings? Will I just have to start all over with the new Extreme to make it a base station?Hello Leo,
I'm not at home so can't confirm but I can only assume that maybe some of the "old" settings in airport utility have changed, and simplified. Hence why you probably only need one password.
When I bought the new "tower" like AirPort Extreme, I just plugged it into the Ethernet, powered it on with the previous generation Extreme in place and in Airport Utility it just asked me if I wanted to copy the settings to the newer device, which included a few "port forwarding" settings. All done in this sequence. I didn't have guest network set up but you can still set up guest network under wireless in Airport Utility, hope this helps! -
New airport extreme network very slow
I just bought the latest AE base station dual band, but am having trouble with the speeds. We have on the network:
1 macbook pro, 1 windows pc, 2 ipads, 1 ipad mini, 1 kindle fire, 2 iphones, 2 ipods (wow we have a lot of products I just realized now that I am writing them all down) a Wii console and 1 mac desktop computer. Oh and I have an airport express in another room set up to extend the netowrk.
Not all of them are on the network simultaneously.
Using the Airport utility (windows version) I have set up the network trying different configurations. Currently I have it set up as:
Radio mode: automatic
Radio channel selection: automatic
wireless security: WPA2 Personal
network options are 5 Ghz is unchecked
country is US
multicast rate: low
transmit power: 100%
WPA Group Key Timeout: 2 hours
use wide channels is checked
All devices can connect to the net, but speeds are at old dial up levels and that of course was NOT my intention in getting the latest router.
Any advice from those who understand things like multicast rate?You either have a defective base station, it is not set up properly, or there is some form of Wi-Fi interference that is preventing your new AirPort Extreme from providing a clean signal.
What make & model was the router that you are replacing with the 802.11ac AirPort Extreme? -
New Airport Extreme dropping signal intermittently
Frequently my signal fails for no apparent reason, it shows full power on the status bar but sometimes it just looses my base station, then finds it, then find others in the building then looses them all again and so on. I have reconfigured the bases station, restarted the modem, renewed the DHCP lease but remains a problem. Most annoying.
My mac is older and the Airport Extreme card could be faulty I guess??
Any help is appreciated.I would suspect wireless interference before failing hardware. There are only three non-overlapping channels in the 802.11g spectrum, and it's subject to interference from other 2.4 GHz devices like cordless phones and microwave ovens. The best you can do is try to mitigate noise and interference from competing networks.
Are your network preferences set to join your network (by default, join "your wireless network name")?
Try changing the wireless channel from "automatic" to some fixed channel, and experiment with different channels. Try enabling interference robustness.
Ironically, the popularity of wireless networking has contributing to the 802.11g standard's increasing uselessness. The draft 802.11n standard uses a different spectrum and more efficient means of handling data, with the cost of a reduced ability to penetrate obstructions.
This is a mixed blessing... we want our own wireless networks to have a big range; our neighbor's, small
The following quote from Enterprise Networking Planet seems to describe your situation:
2.4 GHz wireless LANs can experience RF interference from cordless phones, microwaves, and other existing wireless LANs. The interfering signals degrade the performance of a wireless network by periodically blocking users and access points from accessing the shared air medium. If it's not possible to reduce potential interference in the 2.4 GHz band to an acceptable level, consider deploying a 5 GHz system. The noise floor in the 5 GHz band is generally lower compared to the 2.4 GHz band, which allows 802.11n to function at higher data rates.
Since you have a newer 802.11n Extreme, you ought to look into a 802.11n USB wireless dongle for your iBook - they're not expensive. Shop around. -
New Airport Extreme is "slower" then the old one
Hi to all, today I bought the new (faster) Airport Extreme BaseStation. After Installation with the Apple standard settings I have a lower date rate (between 15 to 45 MBps) then I had with the old one (between 52 and almost 100MBps). The position of My MacBookPro and the new Airport Extreme BaseStation is exactly the same then I had with My old one. Why does that happen?
Hi! Yes if you go to Wireless then Options, check the box for a different SSID name for the 5 GHz band. Then make sure your mbp connects to the 5 GHz band and not the 2,4. Though there is some big issues with the new AEBS. Please send feedback to Apple about the speed difference at http://www.apple.com/feedback/airportextreme.html
Hope it works out! -
New Airport Extreme, internet on some devices, not others
To All:
I bought one of the new Airport Extreme routers (the verticle model) for my home wifi system yesterday and installed it. Although the performance is obviously much better on those devices that have been able to connect to the system, I have only been able to consistently connect with three out of the eight devices in our home. All of the devices "see" the network, they just can't connect. When you try to connect the device seems to go into a feedback loop where you can see it transmitting and receiving information, but nothing happens. A census of the devices is as follows:
1 2007 Mac running Mtn. Lion ver: 10.8.4 (connects, that is what I am writing this on)
2 ipads both running system 6.1.3 (10b329), (one connects, the other doesn't--the one that connects I upgraded the system software yesterday)
2 iPhones, 1 iphone 4s running 6.1.3 (10b329) which connects, 1 iphone 3 (unknown software) which does not connect
2 Windows laptops, 1 running Windows 7, 1 running Windows 8, neither connect
Xbox, doesn't connect
The system that I have is a modem that comes off of a high speed wireless (WiMax type of service) antenna that directly connects to the Airport router which is on the main floor of the house with very good signal strength throughout our home.
I have searched many message boards and tried all of the "wifi tricks" for getting the system to run including:
Disconnecting and rebooting devices in sequence
Renaming network and establishing new passwords
Renewing the DHCP lease
Upgrading OS software to current versions (this computer and one iPad
Can anyone help me with this problem?
Regards,
GaretHi there otsegony,
You may find the article below helpful.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
-Griff W. -
New Airport Extreme only connected with N protocol
I just got a brand new Airport Extreme. I disabled wifi on my verizon fios router, plugged in the ethernet, and went through the Airport's setup. I'm connected on all my devices and the range is so much better, but it doesn't seem like my MBP has connected using AC. Below, I have included some information about my computer and the router. Could anyone advise me on how to connect using AC? Do I need to do anything other than the default setup? I noticed in advanced options on the router, that 5ghz is not enabled by default? Also, I'm sitting about 10 feet from the router with no obstructions.
My Computer:
Model Name: MacBook Pro, Late 2013
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
My Airport Extreme:
Card Type: AirPort Extreme (0x14E4, 0x134)
Firmware Version: Broadcom BCM43xx 1.0 (6.30.223.154.65)
Locale: FCC
Country Code: US
Supported PHY Modes: 802.11 a/b/g/n/ac
My Network:
Network Utility Link Speed: 217 MBit/sec
PHY Mode: 802.11n
Channel: 1
Country Code: US
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -41 dBm / -92 dBm
Transmit Rate: 156
MCS Index: 215ghz wireless is in fact working.. but the Mac is setup to connect to the strongest signal not the fastest.. so you have actually connected to 2.4ghz N wireless..
The way to fix this is simple.. change the wireless name for 5ghz in wireless options of airport utility.. ie.
Make the name short and sweet.. no spaces.. no apostrophe.. just simple.
Mine doesn't show as much because I refuse to buy the AC model..
But you can make sure your country is set correctly.. and all the rest can be left on auto.
Then in the laptop force the connection to AE5ghz or whatever you name it. -
New Airport Extreme isn't working... hardware issue?
Hey,
I recently bought a new 802.11n airport extreme, after having some troubles with a four year old wireless router. My old router would stop working, forcing me to unplug and plug the unit back in to get it to restart. This would happen about once or twice a week. Two days ago I bought the new airport extreme, and successfully set it up (or so I thought). It displays impressive speeds and seemed to work completely fine from the moment I set it up.
Around two hours later however, the unit stopped transmitting. The wireless network disappeared, and even using airport utility I could not see the unit. I took a look at the unit and noticed that it still displayed a green light (I thought this only occurred when everything was in proper working order). I found a solution to be to unplug and plug back in the router. However, a few hours later, the exact same thing occurred. This has been happening every few hours ever since I plugged it in.
I've talked to apple support once, and they took me through the process of hard resetting the router. This didn't fix anything.
Anyway, if anyone has a solution to this problem, I would be VERY appreciative. Also, I can return the unit for a new one within the next 14 days, so if you guys think it's a hardware problem, I would definitely replace it with another unit.
-ThanksI have the same problem with my new AEBS. The AEBS n Giga is connected via ethernet to my G5. About 2 or 3 times a day my entire network will go down. The AEBS light goes off completely and the Airport Utility cannot find it. The only way to get it back is to power cycle it. I called Apple and was told this is a "known issue" and that I would just have to wait for a firmware update to correct the problem. I'm not happy.... I plan on calling and insisting on a replacement as this problem doesn't seem to happen with EVERY unit. My friend bought one the same day and store that I did and he has no problems. Anyone else experiencing this problem?
Update:
Apple exchanged it and I got a new one today. I plugged it in only to have the exact same problems!!!! The "geniius' at the bar said he had the same problem and it was his modem. Whatever.... Mine's going on ebay today. Too bad, cause when it worked it was great! -
Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router
Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router
1. I’m writing from a rural town in Southern Nepal, very close to India. I’m planning to create a new WI-FI network at a small monastery here. Ideally, we will have two parallel wireless networks: the first network produced by an ADSL router/modem and a second network produced by another router in “repeater” mode.
2. Earlier, someone suggested that, when I post a question, I should provide as many details as possible about the situation here. Forgive me if there is “too much information”. I have to make a trip to the US to buy new networking equipment, so I very much want to get this right. Once I return here, I’ll be pretty much stuck with whatever I get in the US.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX). An Apple router would be ideal because my experience with Apple routers is happy: they are easy to set up, reliable, and secure. Moreover, we use Apple computers and iOS devices here (and the new AX has the “ac” thing which will be preferable as we replace old machines with new ones).
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
6. Our current, super-crappy 2wire 2701hg-t (ADSL modem/router) covers the 100-foot distance without a problem when it is working and there is Ethernet flowing to us. Frequently, our connection is very bad, and I may be unfairly judging the 2wire 2701hg-t. But, based on user reviews on the America Amazon.com, the 2wire 2701hg-t is pretty terrible: first it is simply old and second, among other problems, it seems to have a poor quality power supply unit. I do observe that it frequently seems to be recycling from scratch as if it had turned off and restarted. In any case, we are replacing it since it may be about 4 or 5 years old.
7. In previous posts on this forum, “LaPastenague” responded to some of my earlier questions about AX and ADSL. Among other things, he pointed out that (1) line-attenuation may be contributing to our poor connection and (2) we must choose a modem/router that is suitable for “long lines.” I’ve looked at our current modem/router statistics page; however, there are no statistics for line-attenuation or noise. (As you will see below, my strategy is to get the “better” modem/router that is suitable for long lines.)
8. Concerning our ADSL service, these are the facts I’ve gleaned from looking at the current router’s configuration pages:
Connection Type: PPPoE
Currently, the router is configured to use WPA-PSK security.
Connection Speed: Incoming: 1024 kbps & Outgoing: 509 kbps
(The following information may be unimportant at this time.)
Broadband Link Diagnostics:
DSL Synchronization: UP
G.DMT Signal: UP
PVC Connection: UP
PPPoE Service: UP
PPP Authentication: UP
IP Connection: UP
DNS Communication: UP
9. The ISP (Nepal Telecom) doesn’t supply a modem/router; however, they do have a list of (at times ancient) hardware and hardware vendors:
http://www.ntc.net.np/internet/adsl/adsl_vendersConf.php
10. Concerning what equipment is available here, what I have observed is that generally the ADSL modem/routers for sale locally, and in the far-away capital Kathmandu, and in nearby India are often also available in the United States, but they are the cheaper, older models. I will have to buy the new equipment in the US this year. At a different institution nearby, they are using the TP-Link modem/router td-w89016 which they purchased locally, I believe.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
13. In fact, does connecting them with a cable help alleviate some of the problems that can occur between the Apple device and the ADSL modem/router?
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
I think there are a lot of good reasons to use an AX router. Of course, if it is just going to be very cumbersome then, we would be loosing one of the best parts of using Apple products. So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple. Apple can rest assured that I will buy other things from them!
In that case, I’d likely buy a second TP-Link device to create a second network:
TL-Wa801NP [AP Mode Multi-SSID Mode AP Client Mode Repeater Mode (WDS / Universal) AP+ Bridge mode (point-to-point / point to Multi-point)].
Thank you in advance. Long live Apple!
Message was edited by: Jess1911I am not sure if there are different interfaces but my 2wire does an excellent job with line info.
I get into this from browser.. using main IP.. in my case 10.0.0.138/MDC
In your case it should be whatever the IP of the 2wire is, followed by /mdc
Give it a try.
As you can see it shows vendor and loads of info about the line.
I rate it the best domestic modem for line info.
A good modem actually albeit a lousy router.
MDC is the diagnostics and Management Console.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
You are not repeating.. you are simply setting up two routers which are interconnected, so one is dependent on the other.. ie one is your adsl modem router and that will take the main router function. Your second router is really not working as a router, but as wireless access point (and switch if you plug things in).
That is perfectly fine. You are not roaming in this case since both routers are running different wireless names and networks.. but they are actually using same IP range.. all devices are on the one IP network with two different wireless access points.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX).
Apple router is fine for this. Easy to configure out of the box.
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
The problem arises when you try and interconnect using wireless extend or repeater.. you are not using wireless to extend, you are using ethernet. Wired has no issues.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
It is a good choice.. It should be fine considering how poor your line is.. this modem is proving to have a couple of bugs.. it does not handle torrents well but I would suggest your system is not being used for that purpose. It has some port forwarding issues. Again you are probably not going to overload it.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
Absolutely best.. only decent method.
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
Bridge. Although if it gives issues there is another method, although rather complex to setup.. not something to worry about now.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
Only the adsl modem has the ISP authentication.. it is the box that does the link. The TC just piggy backs.
The passwords on the TC are for its Admin, wireless and disk access.
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
For ADSL you must have the PPPoE authentication username and password.
So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple.
hmmm.. I am biased because I see the issues not all the good stories..
The latest airport and Time Capsule seem to have a few pretty severe bugs.. if they happen to hit you, they are extremely hard to fix if you are in the middle of Nepal. And Apple service centre is a long long way away.
I cannot answer your question from the point of view of a person on the ground in remote area. If the economics of the purchase works for you, great. Go for it.
In terms of wireless coverage.. the Asus AC models or Netgear R7000 kill the Apple. Sorry but it is just fact.
See reviews here.
http://www.smallnetbuilder.com/lanwan/router-charts/bar/113-5-ghz-dn-c
That is average.. if you look at the apple router in the worst location by changing the filters, it comes out worse again.
I cannot post the URL to our local forum here.. (apple doesn't allow it). But in testing with apple clients the asus still beat Apple router soundly.
Pure wireless range is not the only consideration.. but in a mixed environment and since the wireless on the 8980N is not too bad.. then buy Apple router for apple client devices makes good sense.
Maybe the older Gen5.. or two of them.. would do a better job.. with a bit more tested and known hardware.
One thing you do need to check.
Routers from every other brand allow you to select country. Any country from anywhere in the world. Apple routers do not.
If you buy an airport in North America it is coded to North America and offers just a few countries.. USA, Canada I suppose.. what else is North America??
You cannot change it to Nepal.
To get the one for Nepal you must buy the model that covers, South Asia I guess.. I am not sure which it is.
See what the license information is for wifi in Nepal as it might be very different to US and therefore illegal for you to run it in Nepal.
If only the whole world would just bow to America.. we could all follow the FCC regs..
http://en.wikipedia.org/wiki/List_of_WLAN_channels
This only applies to the Apple.. the TP-Link etc allows you to choose Nepal or correct country regulations for wifi.
Buying modems has one tricky bit.. that the actual adsl ATM channel is different in different parts of the world. No modem is usually impossible to setup but some can be difficult if it is pre-configured for US.. this is easy to overcome generally as you can download a firmware for another locality, so you can have local settings. -
New Airport Extreme (6th Gen) Dropping Connection from Time to Time.
Problem:
6th Generation Airport Extreme drops connection intermittently at random times.
Set Up:
6th Generation Airport Extreme (main router - no hard drive/not a time capsule) located center of house on the main floor. 2 Range extenders each approximately 30+ feet away from main router. First range extender (Airport Express - newest generation) located on the third floor parallel to main. Second range extender (Airport Express - new generation) is located at the end of the kitchen (main floor).
Main Router is connected straight from a Motorolla Surfboard modem on a foyer table at the center of the house.
Range extenders connected to Main Router wirelessly and at wall outlett height.
Previous Setup:
Same setup as above but, with the 5th Generation Airport Extreme instead of the 6th Generation.
Firmware:
All current versions.
Devices:
1 SONY VAIO VGN-FW490J
HP Notebook G60
Several WEMO outlets
1 iPad Mini
1 iPad 2
1 iPhone 5
1 Motorolla RAZR MAXX
Macbook Pro
iMac (wired from main router on foyer table)
Note: All of these routers/range extenders/modem/computers are plugged into surge protected outlets.
Notes:
With the new Airport Extreme my family and I have been experiencing intermettent connection drops. The amber light on the main router turns on and within a few minutes turns green and connection resumes again. This has been happening for a few days now ever since I purchased the new router. This has not happened before with the 5th generation router, which I donated to our church.
I have not exchanged the product yet. I will be initiating a Complete Power Recycle after some suggested solutions in a bit. I have contacted my Internet Service Provider (Comcast) for a line check and found no problems.
Has anyone found any solutions to resolve the intermittent connection drops? Is reverting to the previous firmware going to solve this?
I would like some insights before trying to do all this. Thank you all for your time.
P.s.
I've done a detailed post since posts like these is frequently asked questions on set-up, devices, connections, etc:Update:
Before I went to exchange my 6th Gen Extreme, I ran through all possible solutions from complete power recycle to no devices connected. I even went out of my way to my cousin's house to test it out. The same problem still kept coming.
I was able to exchange my 6th Gen Airprt Extreme with another 6th Gen Extreme the other day. I set it up how the instructions told me and within an hour it did the exact same problem as the previous 6th Gen Extreme. I gave up and decided to get the ASUS RT-AC66R (ASUS RT-AC66U is the same, just the 'R' is Best Buy's model.)
The ASUS router is just as great as the 6th Gen Router. You can actually get it down to $180 by price matching to Amazon. The ASUS router has 3 antennas that you can adjust according to where the signal is used more. I pointed them more towards the backyard, upstairs, and the living room. The range is by far better than the Extreme because of this. I was able to drive down a good block (3-4 houses down) and still connected to my router. Also it has 2 USB ports which was fantastic for me so I can plug in my external hard drive and a non-wireless printer. It has many more features that I really liked that I didn't even know was possible. The router utility interface is a bit confusing at first but, it's pretty easy once you get the hang of it.
Some features that I liked with the ASUS was the ability to have multiple guest network with time limits. 3 for 2.4gHz and 3 for 5gHz. I think that Airport guest accounts are only allowed 2.4gHz but not a 5gHz. Though I only needed 1 for each but, I can see this working well for businesses.
Another feature is traffic manager. I am able to set specific bandwith for different types of use such as, high priority 80%-100% bandwith for gaming, medium priority badwith 70%-90% for HD media streaming/data transfer, and 50%-80% low bandwith for casual web surfing. It also has it's own "beamforming" so that data isn't free roamed.
Lastly it has AiCloud sync which is basically like having a hard drive into your router but, much like having a Dropbox at the same time.
More or less I think I'll stick with the ASUS router rather than going with the new Airport Extreme. I think that it's more on firmware issue than it is hardware. If you are not willing to switch to another brand and want to keep staying with Apple, I recommend going back to the 5th generation until a new firmware or rebuilt 6th gen extreme is out.
I have not found any problem with the ASUS router and no intermittent connectivity issues.
Now I am not trying to make you buy the ASUS router. I'm merely expressing how great the product is.
I do have 60 days from Best Buy return policy to try out the ASUS (and report of any malfuntions) and if within that time a new firmware is out for the Extreme. I highly doubt I'll go back to the extreme though.
Hope this helped!! -
I can not reset my new Airport Extreme
I i recieved my new Airport Extreme about a week ago. Right after I set this one up I noticed some issues with my wifi. I was replacing an older model Airport Extreme and just had Airport Utility swap info for me. I figured that maybe that's where the problem is coming from. I want to do a hard reset and start from scrath. When I hold down the reset button, the router does nothing. I also cannot find anywhere in Utility where it allows me to reset??
See if this KB article applies to you:
AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
This can happen if IPv6 has been disabled. To enable IPv6 for your network interface:
Choose Apple menu () > System Preferences, and then click Network.
If a lock icon appears in the lower-left corner, click it and enter your admin name and password to unlock the pane.
Click your network service (Wi-Fi or Ethernet) in the list, and then click Advanced.
Click the TCP/IP tab.
Choose Link-local only from the Configure IPv6 pop-up menu.
Click OK.
Click Apply.
The AirPort device should now appear in AirPort Utility. -
Proper way to mix new Airport Extreme with Airport Express, wired and wirel
I currently have several macs. Two of them have 1000 airport (macbook pro and macpro), the other 3 have 100 speed.
I have one Airport Express I'm using now. I'd like a faster setup though.
Here's how I've got it wired up now:
1. I go from my cable modem into a 10/100 Linksys wired router
2. A Net gear 10/100/1000 4-port switch is hooked to the router
3. My airport Express is hooked to the switch
4. my 4 other macs then are hard wired with regular ethernet cable to the switch.
So, my wireless is only for the device(s) that need it, and all other macs go through wires to the switch.
Now, I want to buy a new Airport Extreme to increase my wireless speed when copying files and sharing my iTunes library.
Will having the Express on the network make the Extreme jump down to 100 speed? Or, should I buy a new router, a 10/100/1000 router, and just plug the new Extreme right into it, thereby separating it technically from the slower Express/wired stuff?
I guess I won't even need the Express anymore unless I use it for my older macs that don't have the new n speed airport cards, right?
any insight would be helpful, I'd hate to buy stuff I don't need, and vice versa.Please try taking the readings again using iStumbler's Inspector feature (select Edit > Inspector from iStumbler's menu) to determine the Signal-to-Noise Ratio (SNR) at your iMac for the following two cases:
o Case_#1: Just the AEBSn. (Temporarily unplug the AX for this reading.)
o Case_#2: When the network is configured for WDS.
Within the Inspector, on the Properties tab, note the values for "signal" & "noise" for each of these cases. These values should be negative.
SNR is the signal level (in dBm) minus the noise level (in dBm). For example, a signal level of -53dBm measured near an access point and typical noise level of -90dBm yields a SNR of 37dB, a healthy value for wireless LANs.
SNR Guideline
o 40dB+ SNR = Excellent signal
o 25dB to 40dB SNR = Very good signal
o 15dB to 25dB SNR = Low signal
o 10dB to 15dB SNR = Very low signal
o 5dB to 10dB SNR = No signal
For Case_#1, if the SNR is 20+dB, you may consider not using a WDS as this SNR value would represent decent Wi-Fi performance at your iMac's location from the AEBSn alone. If it's less than 20dB, then the WDS would be required. ... and, if this is the case, you would want to place the AX within the 20+dB range of the AEBSn to make sure it has the strongest signal to repeat. -
My new Airport Extreme (ac) arrived at much the same time as my ISP provided me with FTTC and a connection speed of up to 70 Mbps.
My VDSL modem (wireless disconnected) is connected by Ethernet (+Power adapters) to my Airport Extreme, which in turn is connected again by Ethernet to my Mac.
I created a wireless network in the Airport configuration in the usual way to service other appliances.
The wireless connection as measured by the speedtest app (latest toy) on my iPod Touch gives me:
Ping 79
Download 10.46 Mbps
Upload 6.41 Mbps
At the same time, Speedtest.net gave me a connection speed from the computer (presumably the Ethernet connection) of
Ping 31
Download 65.89 Mbps
Upload 7.41 Mbps (usually 16+)
The associated Pingtest reported
Ping 33
Jitter 1ms
Line quality A.
Reading through the discussions, I realise I may not be comparing like with like, but I have to admit to being somewhat disappointed by the wireless speeds achieved and possibly their quality from the Airport Extreme.
I would appreciate knowing if it possible that I have made some glaring mistake in my Airport configuration that would account for this?
Thank you in anticipation,Using power line adapters is going to introduce an element of uncertainty.
Anything resembling a controlled test will require that you first measure the speed with your Mac connected directly to the VDSL modem, followed by comparing that speed to the Mac connected directly to the Extreme.
Remember to reset the modem between those two measurements. Usually that just means powering it down and letting it rest for a moment or two.
Any latency introduced by the Extreme itself should be negligible. Repeated tests may be necessary due to local variations from your ISP. Claims of "up to 70 Mbps" means just that - you may, during ideal conditions, enjoy connection speeds of 70 Mbps. Other times, it can be much less. Perform your tests during times of low demand.
Following those tests, introduce the power line adapters and test again. Household wiring is a poor substitute for Gigabit-capable Category 5e or 6 Ethernet cable.
Then, unplug your Mac's Ethernet connection and measure its wireless connection speed. Any resulting reduction in speed will be a function of your wireless environment and the protocol you are using. At present, the newest MacBook Air models are the only Macs capable of using 802.11ac.
An iOS device's speed will always be less than what a Mac can achieve due to its hardware power constraints.
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