New Airport Extreme, internet on some devices, not others

To All:
I bought one of the new Airport Extreme routers (the verticle model) for my home wifi system yesterday and installed it.  Although the performance is obviously much better on those devices that have been able to connect to the system, I have only been able to consistently connect with three out of the eight devices in our home.  All of the devices "see" the network, they just can't connect.  When you try to connect the device seems to go into a feedback loop where you can see it transmitting and receiving information, but nothing happens. A census of the devices is as follows:
1 2007 Mac running Mtn. Lion ver: 10.8.4 (connects, that is what I am writing this on)
2 ipads both running system 6.1.3 (10b329), (one connects, the other doesn't--the one that connects I upgraded the system software yesterday)
2 iPhones, 1 iphone 4s running 6.1.3 (10b329) which connects, 1 iphone 3 (unknown software) which does not connect
2 Windows laptops, 1 running Windows 7, 1 running Windows 8, neither connect
Xbox, doesn't connect
The system that I have is a modem that comes off of a high speed wireless (WiMax type of service) antenna that directly connects to the Airport router which is on the main floor of the house with very good signal strength throughout our home.
I have searched many message boards and tried all of the "wifi tricks" for getting the system to run including:
Disconnecting and rebooting devices in sequence
Renaming network and establishing new passwords
Renewing the DHCP lease
Upgrading OS software to current versions (this computer and one iPad
Can anyone help me with this problem?
Regards,
Garet

Hi there otsegony,
You may find the article below helpful.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
-Griff W.

Similar Messages

  • Airport extreme working on some devices but not others

    All of a sudden airport extreme has stopped working on some of our devices.  within our family we have an old macbook pro running tiger, a 2nd gen macbook air running snow leopord, a black macbook running lion, a mac mini running lion, two iphone 4s and an iphone 3g.  the wireless only works on the two computers running lion.  nobody has changed any of the settings on the airport extreme.  it is running the latest version and has been working fine up until a couple of days ago.  i have reset the modem and router several times each but nothing has helped.  when we try to connect the iphones to the wireless they say unable to join network and the computers running snow leopord or older say there was a problem connecting to the network or something similar to that.  any help would be appreciated!

    I know that you have reset both the modem and AirPort already, but I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
    (OPTIONAL, but recommended) While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    After the base station resets, go ahead and power it back down.
    Power-up the modem; wait at least 10-15 minutes.
    Power-up the base station; wait at least 5-10 minutes.
    Power-up your computer(s).
    In this basic configuration, computers connected to the base station, either by wire or wireless (as appropriate for the base station type), should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options.

  • New Airport Extreme -802.11 ac model is not detecting my USB Hard drive

    My new Airport Extreme -802.11ac model is not detecing my External USB HDD when connected via the USB port in the Airport Extreme.
    I'm using a Seagate USB HDD 3TB, and it's working when i connect my previous generation Airport Extreme router.
    Looks like the new version is not detecting my HDD.
    Please help.
    Cheers
    SK

    What version of firmware are you running on the 802.11ac?
    There is a 7.7.1 update with USB fixes - http://support.apple.com/kb/DL1665
    After my update to 7.7.1, I still cannot see the Seagate 3TB HDD.
    The disk works on a 2nd Gen 802.11n Extreme.
    This is

  • New Airport Express: Stream from iOS5 devices to multiple AEs?

    Hi all,
    is it possible to stream music from iOS5 devices (iPhone4/iPad3/Apple TV 3) to multiple (new) Airport Express devices?
    Thanks.

    Streaming music to Airplay simultaneously on/with iTunes is 100% clear.
    But as mentioned, at the German Apple website it's a bit vaguely described for the new Airports.
    Since iOS5 I can stream music to my existing Airport Express (pre the new release) from my iPhone/iPad only to one Airport at the same time. Of course I can choose a single Airport one by one, but music plays only on one at the same time.
    Apple increased the Airport selling prices by some 10$/€, so I hope it's the "fee" for the functionality to stream music to all new Airports simultaneously from the iOS devices :-D

  • New Airport Extreme in Bridge mode -- some devices have no internet access

    I just bought a new Airport Extreme as my old one which was probably 7 years old required restarting every day. My setup is as follows: DSL cable modem to Linksys Router (for a long set of convoluted reasons, I can't remove this layer) and then Airport Extreme. This is how I had it set up with my old one. The only difference is I recently started looking into using "Back to the Mac" on MobileMe and in order for it to work, I set my new Airport Extreme to Bridge mode due to dual NAT. I have an iMac, PC, MBP, MBA, iphone 4, AppleTV and ipad. All was working fine last night when I set it up. 24 hours later, for some odd reasons, I can't have my PC accessing the wireless network at the same time. If I did, it would knock my iMac off the network and says some other device is using the same IP address. For a while, only my iMac (my main computer) can access it and even my iphone can't. At this very moment, my iphone, imac and MBP all have access to the wireless network. My MBA and iPad has no internet connection. I've restarted Airport Extreme, Linksys, and modem more than once... If I switch back to "Use Public IP Address" instead of Bridge mode, everything works except for "Back to the Mac"... Help!

    Hey Bob, Thanks...I have already repeated that multiple times yesterday and today but to no avail. I tried to get into the Linksys router control panel but unfortunately we can't remember the username and password (the router is not mine). The make things even more complicated, the router is actually part of the internet package provided by the ISP and they use a PPPoE to log in. Theoretically, we could do a hard reset but the problem is the ISP will not release the PPPoE information unless we sign a long and complicated form saying we want to bypass their Linksys router. We can do that but this process will take days and weeks... Our ISP confirmed that the Linksys router is set to max out at 5 DHCP but we can only connect 3 machines at a time. They are coming out to take a look tomorrow but in the meantime I have reset the Airport Extreme to "Distribute a Public IP Address" mode which will allow access to all computers/devices. What's even more weird is that if I did the Bridge mode, it messes up the Linksys router's own network as well. We can't even just sign into that network... Any ideas why?

  • √using successfully airport express for internet/ when hooking up new airport extreme light glows green, but does NOT appear in devices seen????airport wifi devices

    using sucessfully airport express for internet
    when hooking up new airport extreme light glows green, but does NOT appear in devices sesn in 5.6 airport wifi devices
    wanting to use extreme at base and express in another part of the house

    How is the express getting internet? What modem is it plugged into?
    How is the extreme setup? New extreme cannot be setup with 5.6 utility.. you must use latest 6.3. Which also means you cannot setup from computer using less than Lion .. or you must use iOS with latest utility but it has limited configuration cf the computer version.
    IPv6 is also needed.. turn on local link.

  • How to connect old aiport express to my new Airport Extreme? My Ipad says "base station e5713b cannot be configured" and my AirPort tool on my PC will not permit me to add my new Airport Extreme network (no network names to choose from)

    How to connect old aiport express to my new Airport Extreme?
    I have a PC running with Win7 and just replaced my Jensen With a brand New Airport Extreme.
    I have set up the Airport Extreme to the internet, Iphones and Ipads and it work as it should.
    I have downloaded latest Version of Airport tool on my PC. In addition i have downloaded the airport tool for Ipad.
    I have reset one of my airport Express and it now shows up both on the Ipad and on the PC airport tool.
    My Ipad says "base station e5713b cannot be configured."
    I have wired the airport Express to my Ethernet to be able to "see it" on my Airport tool.
    My AirPort tool on the PC will not permit me to add the airport Express to my new Airport Extreme network (no network names on the drop-down list to choose from). I wished for an easy set-up, but nothing seems to be plug and play as the Commercial says.. can you please help me?
    Sigve

    Hi
    Thanks for Swift reply.
    Yep - I in fact have two A1088 and one A1264
    I actually bought the new router because the Jensen
    router always lost connection to the Airport Express after some hours or days. I
    always needed to restart my Jensen to play music and that was driving my wife
    mad. The hope was that the Extreme should fix this. Both A1088 have been set up
    to only stream music to two of my stereo amplifiers from my PC’s Itunes library.
    Are the A1088 now useless?
    The A1264 has been set up to feed internet into a Denon Reciever that needed Ethernet cable.
    Please advise
    Regards
    Sigve

  • So my airport extreme recently had some nat/dns issue and in the airport utility displayed a warning about it and to correct it. I wasn't sure what to do so i pressed the resolve icon and now my guest network is not working.

    So my airport extreme recently had some nat/dns issue and in the airport utility displayed a warning about it and to correct it. I wasn't sure what to do so i pressed the resolve icon and now my guest network is not working.

    Anytime you change networking hardware, it is always a good idea to perform a complete power recycle of your networking components.
    I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
    Disconnect the AirPort base station from the Internet broadband modem.
    While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    After the base station resets, go ahead and power it back down.
    Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
    Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
    Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
    Power-up your computer(s).
    In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

  • I can not reset my new Airport Extreme

    I i recieved my new Airport Extreme about a week ago.  Right after I set this one up I noticed some issues with my wifi.  I was replacing an older model Airport Extreme and just had Airport Utility swap info for me. I figured that maybe that's where the problem is coming from.  I want to do a hard reset and start from scrath.  When I hold down the reset button, the router does nothing.  I also cannot find anywhere in Utility where it allows me to reset??

    See if this KB article applies to you:
    AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
    This can happen if IPv6 has been disabled. To enable IPv6 for your network interface:
    Choose Apple menu () > System Preferences, and then click Network.
    If a lock icon appears in the lower-left corner, click it and enter your admin name and password to unlock the pane.
    Click your network service (Wi-Fi or Ethernet) in the list, and then click Advanced.
    Click the TCP/IP tab.
    Choose Link-local only from the Configure IPv6 pop-up menu.
    Click OK.
    Click Apply.
    The AirPort device should now appear in AirPort Utility.

  • Change to channel 149 on NEW Airport Extreme 802.11ac on U.K device?

    My new Airport Extreme has a very poor range and see that devices sold within the U.S.A have the ability to increase the power of the device by selecting an higher channel on the 5GHz frequency. I'm not suffering interference and my original non branded modem/router supplied by my ISP is outperforming the Airport Extreme. Apple technical support has not diagnosed any problem with the device and believe it is working normally.
    Is there anyway of changing the frequency?

    What channel is 5ghz working on??
    I doubt a higher channel will help.. the extra power output at the higher frequency does not even make up for the lower range.. ie range is better using 36-40 than higher channels even with the power boost.
    At least that is my experience .. on Gen4 TC.
    AFAIK channel changes are not sticking.. that is a fault in the airport utility.. have you tried from iOS device or using 5.6.1 utility on windows.. which apparently can still access some of the deeper menu items.. although the changes may simply not stick.
    US and UK might also have different regs for power output.. I would think it would set output as high as regulations permit..

  • New Airport Extreme, Green Light,  No Internet

    Trying to get wifi connection so my mom can use her new ipad I bought her for Christmas and so guests can use wifi when they visit. I connected this new airport extreme 802.11n Wi_Fi to their comcast modem. After connecting get green light on airport extreme but now no internet connection on mac desktop computer. Have tried resetting modem, powering off airport and computer... still no internet. Internet works fine using comcast modem but does not connect to internet at all with airport extreme. Help. Extremely frustrated and ready to return this airport extreme.

    Welcome to the discussion area!
    It's likely not the AirPort Extreme that is causing your issue. It is the cable modem.
    Perhaps you were not aware that a cable modem must be completely reset whenever there is a change in the device that the modem is connected to? Your ISP should have made this clear to you. A good reset often takes 30 minutes or more.
    Push the reset button on the modem
    Power off the modem for 30 minutes
    Pull the battery if it's easily accessible
    Power down the AirPort Extreme and your computers
    After the wait period, power up the modem first and let it run for 3-4 minutes by itself.
    Then power up the AirPort Extreme the same way
    Then power up your other devices the same way
    Please post back on your results.
    Message was edited by: Bob Timmons
    Message was edited by: Bob Timmons

  • Canon  MP 620 not recognised since new airport extreme

    I've been successfully using a Canon MP620 printer and scanner wirelessly for about six months but then my old Buffalo AirStation gave up the ghost and I replaced it with a new Airport Extreme. It was a joy to get something out of the box, plug it in and have everything work from the moment I switched it on. The only problem is the Canon has disappeared and I cannot get it to appear either wirelessly or as a USB device. I have tried just connecting it to one computer by a USB cable but it's just not being detected.
    We have three MacBook Pro's in the family on airport, a MacPro and an old G4 that connect by cable, oh, and er...a Dell PC. We are running a mix of 10.5.8 and 10.6.1. The main MacBook Pro that was used originally to set up the wireless system is still on 10.5.8.
    The Canon still has the same settings in it that it had before. I have downloaded the latest driver from Canon but when I get to the point where it scans for printers nothing comes up whether I set it to USB or Network.
    I am so frustrated as it was working so well before.
    Any ideas anyone?

    Hello and welcome to Apple Discussions.
    To add the MP620 on Mac OS X 10.5 as a networked wired or wireless printer, you need to select More Printers > Canon IJ Network. For Mac OS X 10.6, you add the network printer via the Default browser view. But there is every chance that the MP620 is not connected to your new Airport, so you will need to run the network setup tool again.
    To configure the network settings in the printer, you will have to connect the MP620 to your Mac or PC via USB. This will let you open the Canon IJ Printer Utility, which lets you configure the network settings. Since this is a Mac forum, I will detail the Mac procedure.
    With the printer connected via USB, open Print & Fax and select the MP620 in the list. If you haven't had the MP620 connected to this Mac previously via USB, then it may take a while for the printer to appear in this list. If it hasn't appeared after 30 seconds, then click + to add the printer. Select the MP620 shown as a USB device. At the point when you select to Add, you may be prompted that the printer is already installed. If so, just cancel the install. If not, continue the procedure.
    With the USB printer queue selected, open the print queue and click the Utility icon. This will open the Canon IJ Printer Utility. This will show you the USB attached MP620. Select it and press the Network Settings button. This will open the Canon IJ Network Tool that will guide you through adding the MP620 to your new network.
    Once the network setup process has completed, you can turn the MP620 off and disconnect the USB cable. Then when you turn the power back on, the printer should now be connected to your wireless network allowing you to add it as a network printer.
    On 10.5, with Print & Fax open, click to Add and then select More Printers > Canon IJ Network.
    On 10.6, open Print & Fax and click to Add. Select the Default browser view.
    In both cases the MP620 should be visible, allowing you to select it and add it as a network printer.
    Hopefully this gets you printing again. Please reply if you need more help.
    Pahu

  • Timed Access not working on new Airport Extreme (802.11n).

    I bought a new Airport Extreme (802.11n) to use as a router for my network. The network has a mixture of Macs and PCs, using a mixture of wired and wireless connections.
    I configured the security settings with on the Airport Extreme to Timed Access. I set the default setting is to No Access.
    Three computers are set with "Everyday, Between 8:00am and 11:00pm"; however, when it's 11:00pm, nothing happens. The three computers continue to have access.
    I know the MAC addresses I entered are correct. Does anyone know why the Timed Access is not working?

    Yes, the printer was initially set the same way it always was on my old router. It used to pop right up on the list. After I switched I was getting communication errors. Ok, new setup, I wasn't worried yet. When I got to the setup window and it a new printer wasn't found I tried updating drivers. No luck. I then used the IPP mode to enter the IP address with the address on the Canon screen. It failed. I then did the same setup telling it which software from the driver list to use. It still could not see it. The odd part is that the Canon can obviously  see the router as its LAN setting read active and it is receiving the IP. I have proceeded to play with every setting on the printer and it is back to factory reset. Oh, I should mention that I have also tried to use Canons network setup utility software and it can not find the connection either. So I really think this is a problem within the router. I have seen many complaints about this on other forums, but most were looking to use the usb on the print server. My Airport is nowhere near my printer and I don't want to lose my all-in-one functions. Some think hard lined ethernet is ancient, but it really is a nice setup. Fast and reliable.

  • New airport extreme card is not detected

    I brought a new airport extreme card and installed as instructed but my computer is not detecting it at all. Im new to using a Mac, so please can someone let me know what I'm doing wrong? If you need more info please ask.
    emac   Mac OS X (10.3.9)  

    this is definately the correct card...
    How do you know? To identify which eMac you have, you can use KB 86325, eMac: How to locate the serial number and identify your model. Then you will be able to determine if you need the AirPort card or AirPort Extreme card.
    What kind of keyboard are you using?
    The command key probably has an Apple symbol.
    Here are some other symbols for those keys:

  • Brand new airport extreme not found on utility on iPad

    I Just purchased the AirPort Extreme.  My first Apple router but all of our devices are apple products with the exception of our pc.  Extreme is flashing Amber light and is not found in the airport utility app.  I want to enjoy this apple product as much as the others but it's becoming difficul.

    OK, thanks for clarifying that for me.
    If you have the Setup Guide handy that came with your AirPort Extreme,  please head for page 12 and locate the heading to......
    Setting Up AirPort Extreme Using an iOS Device.........To Set It Up
    The steps here are pretty clear, and we rarely get a question about this but, we'll go through this in case you might have missed something.
    1. Tap Settings on the iPad home screen.  Settings is the gear looking icon there.  Then, tap WiFi.  WiFi is on the left side of the screen.
    2. Tap the name of the AirPort Extreme. AirPort Extreme is located just under the heading of SET UP NEW AIRPORT BASE STATION there.
    In the example below from an iPhone screen, I am setting up a new AirPort Express.  So, I would tap on AirPort Express.  You will see AirPort Extreme on your iPad screen, so you would tap on AirPort Extreme.
    When you do this, that will start up the setup wizard.
    3. Follow the onscreen instructions to create a new network or extend an existing network.  The setup wizard will analyze the network and suggest the correct setup for you.
    Once the AirPort Extreme has been set up, then you can use AirPort Utility to edit or modify any of the settings that you might need to adjust.

Maybe you are looking for