My security questions keep changing. I want to change them to questions I choose. I did not choose these questions, nor do I know the answers to all.
My security questions keep changing. I want to change them to questions I choose. I did not choose these questions, nor do I know the answers to all. I recently changed my password successfully, and I wanted to change the security questions and could not.
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support
Similar Messages
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I have problem with the security questions and i dont know the answer. How i change the questions ?
I have problem with the security questions and i dont know the answer. How i change the questions ?
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96612) -
I'm trying to buy new music on iTunes, but I cant because it wants me to answer my two security questions that i dont know the answer to. I looked it up in customer service, but it says i need some rescue email that i never set up. Im confused and i just want to buy new music!
There is nothing that anyone in the forums can do for you. You have to contact iTunes Store Support about this now. You can email them from here. Click on iTunes Store support.
http://www.apple.com/support/itunes/contact/
Or you can try calling one of the phone numbers and ask for iTunes Support and explain what you are trying to do.
http://www.apple.com/contact/ -
How do i reset my security questions if i dont know the answers?
How do ireset my security questions if i dont know the answers?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
for some reason apple thinks ill know the answers when im trying to change them haha :/ does anyone know how to bypass this or any other way to change the security questions for your account?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
TS2446 asking me a security question and i dont know the answer?
it is asking me a security question when i am tring to buy a song and i dont know the answer. I never answered and questions when i set up the account. how do i get past that?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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PLEASE HELP ME I'M GETTING SO FRUSTRATED
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I've read all the info but nothing helps as it don't ask for my rescue email address.
You really should learn how to search the Internet for yourself.
http://support.apple.com/kb/HE57 -
How can I change my original security questions? After changing my AppleID and password, I am not given an opportunity to change my security questions, which I cannot remember the answers to, so I cannot purchase any music.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service -
i want to reset my security question because i cannot remember the answers... but i cannot find the "rescue email or send an email to reset" please help m to reset my security question... tnx
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87806) -
I don't have the option to change my security questions, but can't remember the answers. What can I do? I have given 2 rescue email addresses already and can reset my password.
Ajb1111 wrote:
I don't have the option to change my security questions, but can't remember the answers. What can I do? ...
See Here... Apple ID: Contacting Apple for help with Apple ID account security
ask to speak with the Account Security Team... -
I'm trying to answer my security questions and it's saying the answers are wrong. How do I change this?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75535) -
HT204088 Hi it's asking my my security question and I have forgotten the answers what do I do?
Hi I wanted to download something off of App Store and because it a new one and my first time making a purchase off my iPad its asking my my security question but I have forgotten the answer what do I do?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
Got asked 3 security questions and i have forgotten the answers how do i reset or get it to work????? HELP
Contact iTunes Support:
http://apple.com/support/itunes/contact/
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