Nearly no broadband

Hi can anyone help for several weeks we have had nearly no broadband despite over an hour on live chat and the line being reset, it worked for a few days then went again, 4 times on the phone for nearly an hour each time and being promised they have fixed the problem and it came back for half an hour then went i have phoned twice today and each time its the same going through the same questions that i have answered many times before today i was told we were being put on a different channel and it would be fine in 15 mins that was 3 hours ago and my download speed is 0.13mbps,
I really can not face phoning again the lady today tried her best but i could not understand her accent, so has anyone got any suggestions i am really thinking of cancelling bt tomorrow as i am paying for a service and it does not work and my son needs it for his exams thanks

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Download errors due to bundle

I think that the whole download is just one big mistake. It states that the download is for "Windows NT/2000/XP, HP/UX, Linux, Solaris", 165MBs of it. If Oracle wants to improve this error problem, then break the downloads into the seperate O/Ss instead of one package for all.
Some places are not anywhere near where broadband is availible, and rely on only the little old dial-up connection. Breaking the packages down would go a long way to improve downloads. Besides, why have all the other O/Ss versions taking up HD real estate, when that just slows things down. IMO, this is not thought through very well. I am at the point where I will just continue to plod along with Sun's SDK, and stop wasting my time here.

hi, I tried to do exactly what you said (hope I understood what you meant), but my code did not recognize pthread.h file. So I tried to do something else: I added pthreads-w32-2-9-1-release\pthread.2
to properties->configuration->c/c++->general->additional include directories. then my code recognized pthread.h file. however, the compiler shows an error:
error LNK2019: unresolved external symbol __imp__pthread_create referenced in function _main
sorry for asking so much...
do you know how to help me from here?
thanks

BT SPORT Broadband problems moving Hub near TV

My Hub fired up immediately when sited upstairs by my Computer, however would not connect to Broadband when moved near the TV.
Spent hours on the 'phone with BT technitians, testing cables, moving Hub away from TV etc. Guess what I moved the BT ADS Filter from the main Socket to the junction of the extension lead to that from the from the Hub. The Hub then connected within seconds.
BT engineers, technitians note!
Flying Yorkshireman

Update: Gets worse!
Phoned up and asked about an update regarding my subscription issue with BT SPORT HD. Advisor was unaware of my issues and was very appologetic, I asked to speak to a manager and i was transfered through to cancellations! I was advised again that they could not amend an open order and I should wait until connected to upgrade to BT SPORT HD. Is this all a ploy to get you to pay because you cannot subscribe during the offer period?
When transfered through to cancellations I was put on hold whilst my notes were read, 30 mins later still on hold and I hung up.
This is getting beyond a joke.
Can BT not just put a note on my file and issue a credit to the effect of £3 per month to cover the HD sub?
The customer service run around brings back bad memorys of Setanta Sports ....now that was shocking customer services.

No broadband light on hub, nearly 3 weeks...

I have arrived at this forum as it seems to be the only place BT problems are resolved and I'm at the end of my patience. My broadband activation date was 16th April 2013 and as yet the broadband light has remained off. I've wasted time and money trying to get through to the correct department, been cut off without explanation and been promised call-backs that haven't happened. After finally getting through all the technical checks the latest prognosis is that there is a local area connection fault and the earliest an engineer can come and look at it is 17th May. A full month later.
I find all this a bit bewildering since BT broadband on the very same phone line was working perfectly only about a month ago (I have taken over the phone line from a previous tenant).
I have easily spent £50 on phone top-ups and dongle bills trying to get this sorted and to top everything off, BT has had the cheek to bill me for my first month of non-existent service.
Any help from anyone would be very welcome.
Karen

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My Father was charged nearly 320 euros for one month of broadband!

Today the penny drops., Today, after months of heart-ship in family, I learned that My windowed Father was charged almost 329Euro for 1months Meteor Broadband, back earlier this year In this day and age, when meteor is married to eircom, how on gods name can the justify charging a customer 1000% more for using somehing as a data broadband. This has caused a hugh hard-ship on my family, Suicial Depression, Family break break up. Money lending and everything else you could ever imagine! This ha to stop now! Meteor does not know how to deal with its genuine customers!
My father was delth with the worse level of service you could imaine!

Hi Meteorlite007,
I'm very sorry to hear of the situation you have encountered.
When a customer exceeds their data usage, they are sent warnings to the dashboard of their account. They can also check their balance at any time by texting 'balance data' to 50104 from the dashboard.
I will relay the feedback you have presented to management and again, am very sorry to hear of the circumstances.
Regards,
Kevin

Broadband nowhere near estimated speed

Hi.
My estimated download speed is approx 17Mb (14.5Mb-19Mb Estimated download speed range), however for the last 6 months I've only ever been getting less than 10Mb. Its nowhere near what it used to be.
ADSL status as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 18:59:59
Downstream:
12.31 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
13.4 dB / 6.6 dB
Line attenuation (Down/Up):
18.9 dB / 10.4 dB
Output power (Down/Up):
20.4 dBm / 11.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
45145 / 55
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
48640 / 15
Error Seconds (Local/Remote):
3223 / 18
BT wholesale performance test:
Download speedachieved during the test was - 11.09 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.12 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.91 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
My line is usually quite stable although I've had to reboot my HH3 twice over the last week.
Do you think there is a problem with my profile at all?
Also my latency type used to be "Interleaved" and now it is "Fast".
Cheers.

Thanks. I filled out the form, so will wait for the mods to contact me. For reference, here are the latest home hub stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
10 days, 13:00:14
Downstream:
12.31 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.0 dB / 6.5 dB
Line attenuation (Down/Up):
18.9 dB / 10.4 dB
Output power (Down/Up):
20.4 dBm / 11.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
313130 / 116
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
326171 / 45
Error Seconds (Local/Remote):
20814 / 68

Broadband speed near Haverfordwest.

Hi All, We've been BTBB customers for five or so years now and I'm thinking of moving on. We're constantly bombarded with TV ads for Infinity when we live in an area where 0.4mbps is the norm and often it is less (today web surfing is incredibly slow) I have researched and tried everything offered - wired connection instead of wireless, BT face plate filter, dumping the hub, router settings. Nothing makes any difference. To make matters worse it seems that prospective customers are being told they can expect 1 - 3.5mbps connection speeds in our area, whereas two different independent checkers and another provider are all suggesting that 1mbps max can be achieved at our distance (3.3km) from the exchange. I would really appreciate any good advice here to keep me from moving to a much cheaper provider, if we are going to get poor service due to being a 'low priority area' then I would rather pay a lower rate than what we are paying now. Thanks Astrum
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
if you enter your attenuation from your router here then that will gicve an indication of connection speed which you may expect
check speed
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Stream 8 tablet location does not work on T-mobile broadband

On my HP Stream 8 tablet, location works fine with GPS only (GNSS on; Mobile Broadband, Wi-Fi, and Bluetooth off).
However, if I turn on Mobile Broadband and connect to T-Mobile and turn off GNSS (or GNSS on inside where there is no GPS signal) and keep Wi-Fi and Bluetooth off, the location gives very odd results. Last week the map showed Phoenix as my location (I am actually located in San Francisco). This week, it gives Brentwood or Clayton, CA, both more than 30 miles away.
HP tech support said call T-Mobile. T-Mobile said they had occasionally seen equally odd locations.
I went to a nearby T-Mobile store. They had a Samsung Galaxy Tab 4 which always gave a correct location, within 100 feet using T-Mobile alone. Manually moving the map to a different location in an attempt to confuse it and turning it on and off, it would still find the correct location. No surprise there, my three year old Virgin Mobile LG android cell phone does just as good a job at finding locations.
(The T-mobile store also had an iPad Mini 3 that I was able to confuse. On T-Mobile alone and clicking on My Location in maps, it produced a grid that was blank except for a line saying that it was unable to find a location, no info or link to what to do next. The T-Mobile store did not have a Stream 8. The Microsoft Store has a Stream 8 but it is not connected to Mobile Broadband.)
Does anyone else have this problem? Is my unit defective? There are times that a GPS signal is unavailable and a T-mobile broadband signal is available, and it seems that this unit should be able to find a location at least as well as my cell phone.
Thanks.

I see the same basic results, wifi=off, bluetooth=off, gnss=off, t-mobile=on. Open win8.1 map-app shows my location in LA south of the 101/110 junction. I'm in SF Bay area near San Jose about 400 miles away. Turn on wifi and map-app shows me at my real address. With t-moile only, opened win8.1 IE, went to www.bing.com/maps location also shows LA.
My only t-mobile account is the stream8 free 200mb/month data plan, don't think they have my real address anywhere. My t-mobile "phone" number is 720 area code in the Denver area. No idea why middle of LA is the t-mobile location. Must be a "feature, not a bug".

Looking for Help on how to get wireless near computer lab

Ok Im Near A Computer Lab, And I want to get free wifi. I can log into the router from one of the computer lab's computers by the >192.168.1.1 and see passphrase, wep keys all that stuff...
My Question is how can I get internet at home from this router?
More info about router:
Firmware Version: v2.0.02
Mod: Wireless-N Broadband Router WRT160Nv2
Questions I need answered:
Basic Things Like, Mainly:
-What Adapter Do I Need? Is My Idea Plausible? What Information Do I need To Log Into This Internet connection from home? What Are The Consequences Of Leeching Internet this way? just stuff to get me going.
-If I Succeed In Getting Internet From The Computer Lab's router, Will "They" Be Able To See My Personal Email, What I search For on the internet, Downloads Things like this?
Other Maybe Useless Info: I have a old Wireless-G PCI Adapter Model No. WMP54G, I Have Not Tried But I Dont Think The Card Works And Is Broken Do To After Installed The Toolbar Icon Was Completly "Greyed Out"

I'm pretty sure the "computer lab" settings are configured and restricted that is why the default address is not working. Basically, if it is not your network more so if the network is secured, then definitely, you will not gonna be able to connect unless they had provide you the wireless settings like the SSID and the password. However though, if it is unsecured, then, that's no problem at all.
As with your wireless adapter, check on the links below:
Installing the WMP54G v4 for the first time
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=bf9526ef1fbf4b0e8dbaecb48950d7e8_3769.xml&pid=80&r...
Checking if the WMP54G v4 is Installed Properly
http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=3767

Speed on Broadband

At home we have a very very poor connection with BT Broadband as we are too far from the exchange - our internet connection has been off more than it has been on for the last 6 months or so - no amount of calling/emailling has got anyone in BT interested all I get is Sales calls telling about BT infinity. Now I would be very happy to subscribe to this but.....as I have been paying for a connection which has been non existent I certainly do not want to pay a higher price for the same non existent service. What can I do to ensure this will work - I cannot to the speed test as this would rely on the internet connection be up and running and sadly it hasnt been on all week........
Any ideas?!!!?!?!?! ANYONE......

infinity is based on distance from your street cabinet (assuming it has been upgraded) whereas adsl is based on distance from the exchange. so are you near your cabinet and has it been upgraded ( new cabinet beside old one)
you could try and improve your existing connection and in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

SLOW BROADBAND ON iMac BUT NOT ON WINDOWS!!!

Right... I have a major problem. I got a new iMac 24", and everything runs perfectly. But... I have "8MB" Broadband, on my PC's (3 Different Windows Ones I Have) the bandwidth speed tests are off the chart usually about 500+ Kbps. But on my iMac 24" I only get about 150Kbps. I have changed nearly every setting I can think off, DNS etc. I am using a belkin 54g router. My Windows' PC's download stuff at about 300-400Kbps but on my iMac download speeds top off at about 130Kbps. Can someone please give me a solution to sort this out. I have also turned off IPv6 and have tried multiple DNS settings etc. I have settled with the same network settings as my Windows Computers but still I only get 1MB worth of internet. Any help will be much appreciated.

Mo-Ash,
Many have the same problem, refer to this thread, for one: http://discussions.apple.com/thread.jspa?threadID=634243&start=0&tstart=0

Why Can't we Get Broadband in our Home when all our neighbours have it!!!!

I contacted eircom on Wednesday last, 1 July in order to request broadband be installed in my home. I called at 17.42 and the call lasted 29.16 mins. I explained to your sales representative, Louise Doolan, that I had no telephone line in the home at the present time, but had had one approximately 10 years ago. I also explained to her that in April of last year I had contacted eircom about installing broadband in our home and that there had been an issue at the time involving the reconnection and supply of eFibre, but that the issue was ultimately resolved. Unfortunately, at that time, I mistakenly understood that we were out of contract with our current broadband provider when in fact this was not the case and we ultimately had to cancel our order during the cooling off period. Louise informed me that my old telephone number had been reissued to a new address and that a new line would have to be connected. She informed me that she would call me back within 24 hours as the line was showing that our address did not qualify for broadband. I did not hear from her again. On 3 July at 10.42 I telephoned 1901, as per Louise's instructions, and spoke with, I think, Mairead. She informed me that from what she could see, the line was still not live and said that she would re-request the line set up. I was on the telephone with her at that time for 14.55 mins. Mairead informed me that she was not in the office over the weekend, but that she would follow the call up for me on Monday and assured me that she would call me back. I have still not heard from Mairead. On Monday, 6 July @ 14.22 I telephoned customer care again to follow up on the order, a call which ultimately lasted 31.28 mins. I did not catch the name of the person I originally spoke with and he informed me that broadband was not available on my phone line and that that was it. I said that I was not satisfied with that answer and requested that he put me through to someone who could explain to me why broadband was not available at my home. He transferred me to a technical team and, if I correctly recall, I spoke with Adrian. Up until this time I had not been provided with a telephone number, account number or reference number. Adrian explained to me that he was a technical adviser to people with broadband already installed in their homes and was unable to help me. He suggested I borrow a telephone from a house, install it in my home, ring my mobile and that I would then know my telephone number. I was of the opinion that this was a far fetched way to get my telephone number and he ultimately transferred me to Harry in Accounts & Billing, Customer Care, Dublin. Harry explained that he and his colleagues could see no reason why broadband was not available on my telephone line and said he would transfer the matter to the escalations department and would expect to hear back from them within 24 hours. I asked would he ring me back within 24 hours and he said that he could not guarantee that, it may be within 48 hours. I have not heard back from Harry. On 7 July, 2015 @ 16.32 I telephoned customer care yet again. I spoke with Betty in the Dublin Office. I explained all of the above to Betty and she informed me that from what she could see on screen, there was no reply as yet from escalations and that she would re submit the escalation request. I told her that I would call back again. This telephone call lasted 5.29 mins. This morning at approximately 11 am (as I was in work and called from our landline due to a poor mobile signal in my office) I called 1901 again. I was put through to the Cork office and spoke with a young girl, whose name I cannot recall, but I think may have been Aoife. She said that she could not see any resolution on the file, but that as 48 hours had not yet passed from the first escalation request, perhaps I should call back later. I told her I would. I telephoned again at 18.48 this evening, a call which ultimately lasted 51.36 minutes. As luck would have it I was answered by Betty, with whom I had previously spoken, in the Customer Care, Dublin Office. I briefly outlined the above to Betty and asked her for an update on my order. She explained to me that she tried the line again and that it was still not showing up as being available for broadband and that I would be unable to avail of same. I asked Betty for a more satisfactory reason as to why exactly I could not get broadband. I explained to her that there is an eircom exchange outside my garden, that the house itself is only 12 years old, that the house was built at the same time as my neighbour’s houses, all of whom had their lines supplied at the same time and several of whom have eircom broadband without issue. My next door neighbour has eFibre broadband. Our houses were built and wired at the same time. It is beyond reason to me that his home can have broadband supplied and my home cannot. I do not live on the top of a mountain miles from civilisation. I do not live on a remote island. I live in a housing estate in Blessington, 25 miles from Dublin. As Betty could not provide me with a satisfactory answer, I requested that she transfer me to her manager, or Team Leader, as it is known. I was on hold for several minutes. Betty came back on the phone and explained to me that her team leader said that nothing could be done unfortunately. I once again explained to Betty that, given that I was told one year ago that broadband could be supplied to my home, I would very much like to know what supernatural event occurred in the meantime that rendered this now impossible. I explained to Betty that I understand that she could not explain the matter further and that, as I would like a more reasoned explanation than “we can’t provide you with broadband at the moment, sorry”, I would like to speak to someone further up the line and once again requested that she transfer me to her team leader. I was put on hold once again and, once again, Betty came back on the line and said that her team leader would not take the call as nothing could be gained from it and that nothing could be done at the time. As you can imagine, the fact that this comedy has been carried out over now 1 week with not just one, but six telephone calls not being returned by any of your representatives, I felt it was not an unreasonable request to speak to somebody further up the line. I explained to Betty that I appreciated her assistance and that I was not put out by her manner, but that I found her team leader’s refusal to accept my call extremely ill mannered and discourteous. I asked her for her team leader’s name and for her surname and informed her that I was making a formal complaint against her team leader. She advised me that she could not give out that information without her team leader’s consent and I requested that she advise him or her of same, request that the name be released and relay my disappointment and disgust at the manner in which I was being treated, the level of his/her discourteousness and ill manners. I also asked that she request her team leader take the call personally. Unbelievably, for a third time, her team leader refused to take my call, but deigned to bestow me with details of his name – Thomas Graham. I explained to Betty that I appreciated her help in the matter, that I found Thomas Graham’s manner despicable, that I felt he was treating her in a poor manner by having her scurrying around relaying messages between him and I, that it gave an overall very poor impression, that I was under no illusion, but that I was being fobbed off, especially as I have fobbed many people off in various roles over the years and that I was very disappointed by the manner in which I was treated. For the hell of it, I requested Betty one more time to request that Thomas Graham take my call as a matter of courtesy and once again he refused, A FOURTH TIME. I explained to Betty that I was not happy with the reason or lack of reasons given to me as to why broadband could not be supplied to my home. I explained to her that, until I saw an individual outside my home, carrying out an inspection and attempting to rectify the problem, I did not see that anything was being done to resolve the issue. I explained to her that I wanted to speak with a technician or engineer who could give me a valid reason as to why broadband cannot be installed in my home. She suggested that she transfer me to the technical department. I was transferred to the technical department and spoke with Adi who did his best to be helpful, but advised that his role was to assist people with broadband already installed in their homes. He explained to me that he could not see any reason from the system why broadband could not be installed in my home. He suggested that he transfer me to the sales department who might be able to assist me. Given that I had spoken with the sales department several times and that this was where this entire sorry saga began, I explained to him that I had no desire to speak with them as they were sales people and I wanted to speak with someone with engineering/technical information. I was put on hold for a time and Adi came back to me and said that he had spoken with a colleague who suggested that there may not be enough space on the exchange I was on and I that I should write to the Planning Department near Heuston Station to request that a slot be installed for my home. He informed me that he could see from the system that at 18.59 he could see that a request for broadband connection was made. As you can no doubt see from the above, the situation is farcical. I have contacted several other broadband providers, however, all of these use eircom lines and, as such, eircom “has me over a barrel”. This is, in my opinion, an absolutely ridiculous situation. It is July in the year 2015, not 1915. I live in a relatively modern house in an area where broadband is readily available. It is just not acceptable to say “sorry, we are unable to provide broadband at this time” without any investigation outside pressing a few buttons on a screen in an office in Dublin. To add insult to injury, to treat a potential new customer so poorly is, aside from anything else, bad business. My husband and I also have mobile telephone accounts which we had intended to transfer to eircom. In addition, my two children will also shortly be getting mobile telephones and we were thus likely to bring four mobile phone accounts in addition to our broadband and, possibly, evision accounts. The fact that eircom is a national provider whose lines your competitors use and that this is the best you can come up with is very disappointing. In the circumstances above, I wish to receive a satisfactory explanation of events to date, an indication of how eircom intend to resolve this farcical situation and an explanation as to why Thomas Graham was allowed to treat a potential new customer and a member of staff on his team so poorly. It created a very poor impression of your company and I genuinely felt sorry for Betty. I should state at this time that I have no issue whatsoever with Betty’s handling of what was a very difficult phonecall. She was very courteous to me at all times and, to be quite frank, put Thomas Graham to shame. Perhaps he should offer her an apology for his behaviour too. You should also note that I am forwarding a copy of this to the ComReg and I intend to contact my local TD if this matter is not resolved in the short term. I work from home two days a week and broadband is imperative to my livelihood. I look forward to hearing from you by return. Louise Simpson

Thanks, I think I got the cabinet number from that link before, can get only:
WBC ADSL 2+ Up to 6
ADSL Max Up to 1.5
I used to get 3.5 on ADSL 2+ but a fault on the line which would drop broadband when phone rang, they fixed it by putting me back on ADSL with 1.5
Why can't they have a future estimated date? Virgin cable is just around the corner can't get that either. My 3G on iPhone is faster!

Broadband drops out after bt upgrade work in area

Hope someone can help because the call centre is helpful but unfortunetly the help they give me is what I have tried before.
On Wednesday 17th August I received an ewmail from the BT Migration team stating that upgrade work would be taking place at my local exchange and that my phone and broadband would be out for 10 minutes on this day. The work got carried out and I received a email saying this and that my broadband would take about ten days to settle down.
Now we are about 2 months since this wok and my once reliable broadband (have hardly ever had to restart the box in the past nearly 10 years) is dropping everyday and if I do restart the box I either get on to the internet then it drops out again or I don't, getting frustrated for paying for something I can't use.
My HomeHub the original white model, only shows a solid broadband icon and flashing wireless and sometimes flashing data icon on the front of it but no internet.
I have tried using the bt broadband desktop help but it says my line is okay and I have checked all the microfilters that are attached and everything seems fine there. Phone the number at the end of the desktop help wizard and get told to try the same thing it suggests.
I have read on this forum that some other bt customers have had similar problems after upgrades and it turned out to be the homehub that was at fault.
Can anyone give me any advice in sorting this please or can anyone confirm that it is the homehu bthe issue is with and if so how to get a free replacement from bt.
Solved!
Go to Solution.

Hi Andy81,
Welcome to the forums. Yes you would be correct in the fact that the White Home Hub doesn't have the best reputation on ADSL2+ lines simply because of its age. I would advise you to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 and ask for a replacement hub, although you would have to pay if you are out of contract. Do you know if you're out of contract?
Regards Edd
Check your Line
BT Speedtester

Broadband drops 'out' more than 'in' - OpenReach a...

First, forgive me if a similar problem has been posted; I've had to resort to a 2G O2 dongle & speeds are so bad that I can't search the forum. For weeks (months?) now I've had terrible broadband connectivity - sometimes going for days without a connection lasting for more than 2 or 3 seconds. Sometimes we get up to 5 days of great connectivity with speeds of 1mbps and then (as now) days with no useable broadband at all.
We've had our line changed from the exchange, we've had a new master socket installed, we've tried 3 different routers - and each time it's the same... it works fine while the engineer is here, and then it drops 24-48 hours after he leaves. When we do get an appointment sod's law says that all is working fine.
Symptoms are that the DSL light flashes nearly all the time and about once every 5 minutes it goes solid. The internet light goes green momentarily, or sometimes goes red, or generally goes out again. If we do get a connection then any attempt to use it sees it drop out almost immediately.
The phone line works.
Routers used - Netgear DG834 v4, but we've also tried a BT Voyager and an old 2wire BT Business router. All are programmed with the correct usernames and passwords - as demonstrated by the fact that we sometimes get days of good connectivity.
Anyone got any bright ideas? All appreciated!
Thanks.
P.S. OpenReach due back here again Tuesday, by which time it will probably be on its 'good' cycle of working again...

Thanks. Sure - stats are below. I've tried the quiet line test and all seems quiet:
Router Status
Account Name
Firmware Version V5.01.01
ADSL Port MAC Address 00:1E:2A:ED:9C:B3
IP Address ---
Network Type PPPoA
IP Subnet Mask ---
Gateway IP Address ---
Domain Name Server ---
LAN Port MAC Address 00:1E:2A:ED:9C:B2
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0
Modem ADSL Firmware Version A2pB023b.d20e
Modem Status Negotiating
DownStream Connection Speed 0 kbps
UpStream Connection Speed 0 kbps
VPI 0 VCI 38
An example of the log:
Fri, 2011-08-19 14:08:39 - CHAP authentication success Fri, 2011-08-19 14:10:39 - LCP down. Fri, 2011-08-19 14:10:52 - Initialize LCP. Fri, 2011-08-19 14:10:52 - LCP is allowed to come up. Fri, 2011-08-19 14:11:52 - Initialize LCP. Fri, 2011-08-19 14:11:52 - LCP is allowed to come up. Fri, 2011-08-19 14:12:10 - CHAP authentication success Fri, 2011-08-19 14:14:40 - LCP down. Fri, 2011-08-19 14:14:53 - Initialize LCP. Fri, 2011-08-19 14:14:53 - LCP is allowed to come up. Fri, 2011-08-19 14:14:57 - CHAP authentication success Fri, 2011-08-19 14:19:56 - LCP down. Fri, 2011-08-19 14:20:09 - Initialize LCP. Fri, 2011-08-19 14:20:09 - LCP is allowed to come up. Fri, 2011-08-19 14:21:10 - Initialize LCP. Fri, 2011-08-19 14:21:10 - LCP is allowed to come up. Fri, 2011-08-19 14:21:25 - CHAP authentication success Fri, 2011-08-19 14:25:35 - LCP down. Fri, 2011-08-19 14:25:48 - Initialize LCP. Fri, 2011-08-19 14:25:48 - LCP is allowed to come up. Fri, 2011-08-19 14:25:51 - CHAP authentication success Fri, 2011-08-19 14:28:59 - Initialize LCP. Fri, 2011-08-19 14:28:59 - LCP is allowed to come up. Fri, 2011-08-19 14:29:59 - Initialize LCP. Fri, 2011-08-19 14:29:59 - LCP is allowed to come up. Fri, 2011-08-19 14:30:27 - CHAP authentication success Fri, 2011-08-19 14:39:16 - LCP down.

Migrating phone line and broadband from BE to BT i...

Hi everyone, i ordered BT infinity 2 online on Friday , order went through with out any issues got the date for engineer visit on 14th of JUNE but since that my order is pending and i don't know the reason why and my account hasn't been created as well.
My phone line and broadband currently both with BE unlimited and somebody from BT told me that if i am migrating phone line from another provider then i can't order BT infinity 2 straight away, first i have to transfer my phone line over to BT and then i can order BT infinity 2. Can any body tell me if this is true.
I had excellent experience with BE unlimited for last 5 years and hoping that it carries on with BT as well but things so far not looking promising because i can't get straight answer from BT reps.
Any help in this matter will be much appreciated in advance.

OK i have update regarding my order, i spoke to BT rep today and she told me the reason my order is till pending because first i have to transfer my phone line over to BT then i can order BT infinity 2. The date they give me for my phone line to switch over to BT is 15th of June and once that completed then some one from BT infinity 2 Team will contact me and arrange a date for BT engineer.
So any one thinking about moving to BT infinity 2 in near future and currently they have their phone line and broadband both with different company then they should move their phone line to BT straight away and once phone line is moved over to BT then they can order BT infinity 2 with out any problems.
I hope this will help lot of other people who are in similar situation.

Nearly no broadband

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