Need help Burning a DVD! please help

Question

all im trying to do is burn a simple dvd (20mins) .
everytime i use the premiere elements program it states " not responding"
or at the end of the burn it opens and says "ERROR".
i made a intant movie and cant burn it.
help! what can i do?

Answer 1

Welcome to the forum. Unfortunately, we are all just users of Adobe products here, and there is zero Adobe presence, beyond that red A in the upper left. They furnish us with the forum software (will not get on my soapbox on that one), and the servers that it resides on. No one here can help you, and no one from Adobe will read your post. As for Adobe TS, or a refund, no one can help you.
Now, I would suggest that you take a deep breath, and probably hang up the phone to Adobe TS, unless you really like that music.
Start a new Thread on this forum. This ARTICLE will help you get started. The main reason to start a new Thread is so that your issues do not get confused with those of another user, and it makes it much simpler for us to follow along with YOUR problem and not someone else's. You'll get 100%, undivided attention.
There are likely solutions to your problems. Very few have gone without an answer, or two, or three. This forum of simple users is batting better than anyone in the history of MLB. The biggest handicap that we have is maybe being across the globe from you, and because of that, cannot look over your shoulder. The more details that you furnish us with, the easier it will be to solve your issue(s). It will also speed things up greatly, as we do not have to ask a bunch of questions - we will already have the answers.
As stated elsewhere in the FAQ's, and other articles, most problems sort out this way, and in this order:
1.) System
2.) Project
3.) Assets (the stills, AV files, music and SFX)
Because of this, it is very important to give as much detail, as is possible regarding all of these.
Good luck, and look forward to seeing your post to the forum. While we cannot address issues with Adobe, we can most likely help you get PrE up and running fine, so you can get to editing.
Hunt