New Customer (less than 30 days) Disatisfied with Fee!!

HI,
I need assistnace I called and talk to a supervisor and techinal department. I have a fee on my account for a tech coming to my home to correct a internet set up I was disatifised with. When I initally called I was transfer 3 tmes and on hold for over 30minutes waiting for a new dept (billing, techinal support, retention and finally to a person name johnthan in another tech dept. ) to transfer me again. Each rep I talked to stated they will have to charge me to have a Tech to come out. I TOLD THEM I WILL NOT PAY DUE TO AM DISATISFIED WITH THE INITIAL INSTALLATION. Then I finally reached Johnthan in a techinal Dept. I explained my situation to him and how I disatisfied with the Tech and his customer service . And I even TOLD HIM I SHOULD NO BE CHARGE FOR A TECH TO COME OUT. He advised he will set up a new ticket and did not DISCLOSE ANY CHARGES NOR DID HE ADVISED ME. He just said a TECH WILL COME OUT TO RE-SET UP THE SERVICES.
I called today an spoke to a rep in the "tech dept" whom I stated I should not be charged as I was disatisfied with the initally set up. He said he will review the acct and talk to the sales dept (why the does he need to talk to the sales dept I don't know) he came back disregarded everything I said. And told me that they advised me that there would be a fee; I advised him that the person whom put in the ticket did not advise me of the fee and I stated to the rep I shouldn't be charge. So my guessing is the rep HIDDEN the fact he was going to charge a FEE. i thought he was being kind hearted and understanding my situation and placed the ticket as a courtsey. Then I advised the tech I spoke to today I was gonna cancel my acct due I haven't even been with Verizon for 30days; he does nothing and says "ok". So, I guess Verizon doesn't value me as a customer at all!!
I can't even catch a break not even a partial credit.
Verizon, IF don't get the help or the service I believe I should recieve you will lose a new customer
Shana
Solved!
Go to Solution.

Welcome to the club! I've had similar issues with lousy customer service reps, transfers,etc,etc,etc.
I've come to the conclusion that verizon will kiss your **bleep** when it comes to sales but when it comes to customer service,
on a scale of 1-10, 10 being the worst, they are a 12.

Similar Messages

How is it I purchased a brand new phone less than 30 days ago and when defective I'm given a used phone and find a replacement sent slow mail?

I opened an account with added lines with Verizon about Nov 14th. Not 30 days has passed and yesterday in the middle of using my fully charged HTC One M8 Windows phone the screen went dark. I can hear incoming service but of course the phone is useless.
I was promised a replacement and told by the tier 2 support person last night that the replacement would be out overnight. I checked earlier and no status was available, and I checked now after waiting today for the phone, and now I see the phone was not sent overnight, and further that I will be sent a "like new" used replacement. I paid a substantial down payment and will be continuing to pay the new phone price, but now I am being given a used phone though still paying for new.
I am really unhappy about how this less than 30 day customer who is not going to a discount carrier is getting treated. Someone credited me for the few days service I am out...but that still does not resolve the used phone issue. Is this something I need to take up with the BBB?

Sucks, but it is in the contract you signed. Within 14 days, return the phone and get a new one, after 14 days, it is a used phone and gets replaced with a used phone. I had this happen to me, felt a bit cheated, but you know what, that phone lasted the entire rest of the contract without issues and continued to work when I passed it on to family.
The only alternative would be to work directly with HTC, the manufacturer of the phone and try to get a new replacement. However, almost every company does exactly what Verizon does in this situation. Since Verizon is keeping to the terms of the agreement you both agreed to, the BBB will not see any problem and not have any reason to act.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

Brand new Zen, less than 1 hour use..crashed and will not b

Purchased on 5th of June 2006, less than hr use and not working!!
SPECS
TYPE - TYPE : Zen Micro Photo
Capacity - 8GB
DATE - DATE June 5th 2006
PRICE - $99
COUNTRY - US (whilst on holiday, I bought 2, one for a US friend and one for me)
ACCESSORIES -None
SOUND QUALITY - decent!
USER INTERFACE - UI is ok
SOME COMMENTS - IT has now crashed with less than hours use, it will not boot up, will not charge via USB,it's brand new.. so no. I hate this player. A player should never have this type of problems with less than hours use!!!
SUGGESTIONS - MAKE A PLAYER THAT WORKS
BATTERY LIFE - THe first time I used it, I had just had my friend transfer her music files onto it after doing the same to her player. I just wanted to make sure that it worked properly this was on the 8th of June
on the 9th I got on a flight and headed to the UK, I did not use the player at all, but I noticed that the battery life had slightly reduced even though the player was off.
On Saturday the 0th I went for a walk to and used the player for no more than 30mins.
Everything seemed fine, I adjusted a few settings like the sensitivity of the touch pad and put the player on shuffle. I got home, shut the player down and fell asleep.
Sunday (today) June th. the player refused to boot when switched on, it just hung on the floating creative Zen micro screen. I shut it down and it took ages for it to shut down even though it didn't fully boot up.
I called my friend in the US and asked her if shher battery was failing she said no, I installed the softtware on my machine, slid the back of my zen, removed the battery and replacd it immediately.
After installing the software, I connected the ZEn to the machine via USB, nothing happened.
It won't charge, the Zen windows explorer doesn't hink anything is connected to the machine.
I am severely disappointed. I spent $400+ buying 2 players with creative, I do not expect a new product to fail so miserably on its first outing.
Where the heck do I go from here...
creative owes me an apology and a decent brand new replacement.
A very very dissappointed buyer indeed!
In summary,
THe player will not boot up
It will not charge
I cannot get it into recovery mode
The screen remains blank
It did not come with a mains charger, just a USB cable to charge via the computer
How can such a shoddy product be released?
I bought this product int he US with my credit card..
I would have to go back to the US in order to get a refund and I would have to do this before 4days are up. which means the deadline for a refund is 9th of June 2006
Would creative be willing to incur my costs and time to fly back to NY in order to return this nightmare of a product!!
This is soo shoddy it is unbelievable.
Creative please rescue your reputation and sort this out.

Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1)

No progress from less than a minute, with upgrade to mountain lion.

I've had my install running all night, its gotten to the part which says 'less than a minute remaining" and has ceased progress, the bar is still moving to indicate the computer is responsive.
Basically my issue is this; do i restart the computer knowing that i might damage the hard-drive, with no back-up, or should i just wait it out for another day or so........
Not keen to damage the HD because i only got this one a few months ago (as i killed the last one, unknown reason)
The comp only has ~50gb of data on it, it can hold near 500gb so overloading it isnt the issue. 4gb RAM i think.
was running lion but slowly so i decided to upgrade, its a macbook pro bought a year and a half ago (circa 2011ish)
Desperately need help, unsure of what i should do... oh and i think my applecare plan has run out...

Okay, well don't worry, you will make it out okay.
I also ment to tell you that you get 90 days of phone support on your ML so you can call apple care and they will help you out. Just let them know you purchased it.
I would wait untill the morining and then if that doens't work call apple care. but at this point it's looking like you might need to restart the computer either way. You really don't have any other options.

Overall budget less than overall release with CJ35

Hi
When I retrun amount from Project through CJ35 system gives me following error:
"Overall budget less than overall release"
Any other steps requires before Returning Budget?
Regards
Sujit

I sense that the overall budget is distributed over a time frame of more than 1 year.
Part of the budget was released for the current year... and some of it was consumed.
Now you wish to return the surplus.
2 cases here.
Return in the project (not the cause of error msg that you are getting) and
Return from the project.
Here in second case when you do the CJ52 Transaction on the distributable budget, the system updates the returns within the project, meaning that the total budget is reduced accordingly.
Kindly refer this link below. Hope this info helps
http://help.sap.com/saphelp_erp60/helpdata/en/86/98853478616434e10000009b38f83b/frameset.htm
Regards,
Pradyumna

Free Look Period, Activation Fee, and Cancellation (and i've been a customer less than 2 weeks!)

I'm at my wits end calling this company. I'm within the first two-week 'free look' period given to me as a new subscriber. I've called to complain about being assessed an activation fee, and asked to terminate my service, based on the conversation their salesperson had with me when I signed up intially.
Had I known signing up for their service online would have saved me the cost of activation, I would have taken that route ... but instead, now I'm paying far and above what they advertise online and elsewhere. Now I can't even cancel without having to pay this ridiculous fee.
This is absolutely dishonest business. If you tell someone you're giving them a two-week window to try out your services, you should honor that and not hit them with $70 in fees after they tell you they're not interested. But now I'm locked in. I don't care how fast you claim your speeds are, now that I know I can't even get rid of this service, it's an absolute joke, and should be illegal.
Buyer beware -- their 'free look' window is anything but.
Solved!
Go to Solution.

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

I am getting poor wifi, about fifty percent less than original iPad with the new iPad. Why?

What can I do to get the new iPad wifi to be more effective. It is 50% less effective.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

Weblogic clustered server instance failed in less than 30 hours with no load/utilization

system description: hpux 11, jdk 1.2.2_03, weblogic 5.1 sp1, two clustered
instances on one box, fail over to second box on shared file system.
problem:
in our custom weblogic monitoring scripts, we run the weblogic ping command
every ten seconds with the following command:
java weblogic.Admin t3://10.7.192.103:7001 PING 10 56 system weblogic
this weekend, both of our instances failed at one point and returned this
error message multiple times:
Exception in thread "main" java.lang.NullPointerException
at
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icesStub.java:112)
at weblogic.common.T3Client.connect(T3Client.java:384)
at weblogic.Admin.connect(Admin.java:133)
at weblogic.Admin.main(Admin.java:216)
our monitoring scripts successfull revived the instances, but there is a
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problem: there was no load or utlization of the weblogic server instances
at the time of the failure. both instances had only been up for about 30
hours when they failed. is this due to weblogic instability? i hope not.
a max uptime of 30 hours doesn't say much for the reliability of the product
especially since there was zero utilization...
andrew park

This looks to be a bug (obviously). I will have someone take a look and
let you know.
Cheers
Mark g
In article <8gbj2d$m9m$[email protected]>, [email protected] says...
system description: hpux 11, jdk 1.2.2_03, weblogic 5.1 sp1, two clustered
instances on one box, fail over to second box on shared file system.
problem:
in our custom weblogic monitoring scripts, we run the weblogic ping command
every ten seconds with the following command:
java weblogic.Admin t3://10.7.192.103:7001 PING 10 56 system weblogic
this weekend, both of our instances failed at one point and returned this
error message multiple times:
Exception in thread "main" java.lang.NullPointerException
at
weblogic.common.internal.BootServicesStub.findOrCreateClientContext(BootServ
icesStub.java:112)
at weblogic.common.T3Client.connect(T3Client.java:384)
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our monitoring scripts successfull revived the instances, but there is a
problem with this.
problem: there was no load or utlization of the weblogic server instances
at the time of the failure. both instances had only been up for about 30
hours when they failed. is this due to weblogic instability? i hope not.
a max uptime of 30 hours doesn't say much for the reliability of the product
especially since there was zero utilization...
andrew park
==================================================
NewsGroup Rant
==================================================
Rant 1.
The less info you provide about your problem means
the less we can help you. Try to look at the
problem from an external perspective and provide
all the data necessary to put your problem in
perspective.

Scratched Up Brand New iPod(less than 24 hrs) Under warrenty?

I have had my black 30G for 23.5 hours as of this post, I have moved after removing it from the box, once. I moved it in the apple issued case then in the breast pocket of my jacket, only other place its been is in my hand and my hands are not that dry. Its now completely scratched up, I am amazed at how much scratching has already occured. I am wondering A if Apple will replace it under warrenty, B if I should bother or is this just a 5G defect and what ever they replace it with will be the same way, C if anybody has used any third party scratch remover that works and wont damage the iPod /void the warrenty? Also any hints on maximizing battery life / why is it showing full charge after only 20mins of charging?
iPod 5G Black 30gig Windows XP Pro
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Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1)

Jittery (less than smooth) video with Final Fantasy XI

Is anyone else out there playing Final Fantasy XI?
My game play seems a little jittery. Not quite as smooth as I'd expect it to be. I I don't know that much about computer video, so i'll try my best to describe it. it's almost like if you were watching a movie and it was only showing you every 4th or 5th frame, so the motion looks "jumpy" or "jittery". when i go into menus during the game and have to use the mouse, i get the same thing, like the mouse pointer is kinda dragging behind where i am actually pointing the mouse. I'm pretty sure my system specs should be able to handle this game no problem, but i'm not sure. 64MB is the recommended memory for this game, and they also recommend the Gforce cards. would there be any problem with the Athlon 2400+ not being able to handle it? i sure wouldn't think so. is there anything i need to adjust to make this game run smoother?
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Please anyone who reads this and is considering a 5200 .. Dont.. they are unstable, they are slow, they are.. lol the list goes on... you can Kill an Oced 5200 with a standard ti4200.. i dont understand why MSI even MAKES these cards but, i guess they have to appease the market demand.. "does anyone really DEMAND to have a card that sucks??"
anyway .. without malice or forthought of intent i can only say buy 256-bit core chips or youll be sorry ..
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Its just after seeing all the posts and not having met one person who likes their 5200 {in life or online} drives me to post this..

HT201269 I was unable to get iTunes to recognise my iPhone when starting it up and had to use it so set it up as a new phone rather than syncing it with my old one...I really need my old contacts etc and have new cable that works and now want to set it up

I lost my iPhone and got a new one so I could restore all my contacts etc but during set up my cable didn't work and I had to set it up as a new phone because i had to use it immediately. now I have a new cable and it's working and I want to restore all my contacts, can I still do this? thank you

Transferring information from your current iPhone to a new iPhone

I have anew iMac, less than 3 months old - over the past few days i notice my wireless mouse keeps looksing contact with the mac. why is this? anything i can do ?

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BB 8830 - new and battery drains in less than 8 hrs

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You may be experiencing a known issue, we also experienced. Basically what is occurring is when end users perform an email reconcile with BlackBerry Desktop Manager, it's changing the folder ID's to be 5 digits instead of 10. This in turn is causing the amount of OTAFM traffic that you are currently seeing, exhibited by constant network activity on the device and resulting in rapid battery drain. Have your support team contact RIM and refer to the SDR, and RIM will provided an agent to fix the problem. Alternately, the user's folder structure can be deleted on the BES state database, but before either solution is attempted, end users must turn off email reconcile from the device & Desktop Manager as this issue we reoccur if they do another sync. As I understand, SDR147879 is targeted to be resolved within BES version 4.1.5.

Does Verizon offer any incentives if you bring them a new customer?

I think I have convinced my sister to switch from AT&T to Verizon. Will Verizon offer me any incentives, e.g., a greater discount on my upgrade for referring her to them as a new customer?
I am due for an upgrade on October 24, 2011 and I would like to upgrade from a Blackberry to a Droid Bionic and I was hoping Verizon might discount the Bionic for me if I refer my sister to them.
Or would it be better just to add her as a family member? Ironically, if she signs a two year contract as a new customer, she can get the Bionic for $149.00 at AmazonWireless.com, whereas if I upgrade as an existing customer, I will pay $219.00. One would think Verizon would be more generous to their loyal customers, as I have been with them for over five years. Any advice? Thank you!

donato777 wrote:
I think I have convinced my sister to switch from AT&T to Verizon. Will Verizon offer me any incentives, e.g., a greater discount on my upgrade for referring her to them as a new customer?
I am due for an upgrade on October 24, 2011 and I would like to upgrade from a Blackberry to a Droid Bionic and I was hoping Verizon might discount the Bionic for me if I refer my sister to them.
Or would it be better just to add her as a family member? Ironically, if she signs a two year contract as a new customer, she can get the Bionic for $149.00 at AmazonWireless.com, whereas if I upgrade as an existing customer, I will pay $219.00. One would think Verizon would be more generous to their loyal customers, as I have been with them for over five years. Any advice? Thank you!
If you are saying the you receive a bigger discount through AmazonWireless for being a new customer rather than a renewing customer with Verizon, then it is AmazonWireless and not Verizon that is being more generous.
If you are purchasing the phone through Verizon, the cost of the phone would be the same, regardless if you are a new customer or a renewing customer.

New Customer (less than 30 days) Disatisfied with Fee!!

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