Scratched Up Brand New iPod(less than 24 hrs) Under warrenty?

I have had my black 30G for 23.5 hours as of this post, I have moved after removing it from the box, once. I moved it in the apple issued case then in the breast pocket of my jacket, only other place its been is in my hand and my hands are not that dry. Its now completely scratched up, I am amazed at how much scratching has already occured. I am wondering A if Apple will replace it under warrenty, B if I should bother or is this just a 5G defect and what ever they replace it with will be the same way, C if anybody has used any third party scratch remover that works and wont damage the iPod /void the warrenty? Also any hints on maximizing battery life / why is it showing full charge after only 20mins of charging?
iPod 5G Black 30gig Windows XP Pro
HP T1000 Windows XP Pro

Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1)

Similar Messages

Brand new Zen, less than 1 hour use..crashed and will not b

Purchased on 5th of June 2006, less than hr use and not working!!
SPECS
TYPE - TYPE : Zen Micro Photo
Capacity - 8GB
DATE - DATE June 5th 2006
PRICE - $99
COUNTRY - US (whilst on holiday, I bought 2, one for a US friend and one for me)
ACCESSORIES -None
SOUND QUALITY - decent!
USER INTERFACE - UI is ok
SOME COMMENTS - IT has now crashed with less than hours use, it will not boot up, will not charge via USB,it's brand new.. so no. I hate this player. A player should never have this type of problems with less than hours use!!!
SUGGESTIONS - MAKE A PLAYER THAT WORKS
BATTERY LIFE - THe first time I used it, I had just had my friend transfer her music files onto it after doing the same to her player. I just wanted to make sure that it worked properly this was on the 8th of June
on the 9th I got on a flight and headed to the UK, I did not use the player at all, but I noticed that the battery life had slightly reduced even though the player was off.
On Saturday the 0th I went for a walk to and used the player for no more than 30mins.
Everything seemed fine, I adjusted a few settings like the sensitivity of the touch pad and put the player on shuffle. I got home, shut the player down and fell asleep.
Sunday (today) June th. the player refused to boot when switched on, it just hung on the floating creative Zen micro screen. I shut it down and it took ages for it to shut down even though it didn't fully boot up.
I called my friend in the US and asked her if shher battery was failing she said no, I installed the softtware on my machine, slid the back of my zen, removed the battery and replacd it immediately.
After installing the software, I connected the ZEn to the machine via USB, nothing happened.
It won't charge, the Zen windows explorer doesn't hink anything is connected to the machine.
I am severely disappointed. I spent $400+ buying 2 players with creative, I do not expect a new product to fail so miserably on its first outing.
Where the heck do I go from here...
creative owes me an apology and a decent brand new replacement.
A very very dissappointed buyer indeed!
In summary,
THe player will not boot up
It will not charge
I cannot get it into recovery mode
The screen remains blank
It did not come with a mains charger, just a USB cable to charge via the computer
How can such a shoddy product be released?
I bought this product int he US with my credit card..
I would have to go back to the US in order to get a refund and I would have to do this before 4days are up. which means the deadline for a refund is 9th of June 2006
Would creative be willing to incur my costs and time to fly back to NY in order to return this nightmare of a product!!
This is soo shoddy it is unbelievable.
Creative please rescue your reputation and sort this out.

Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1)

How is it I purchased a brand new phone less than 30 days ago and when defective I'm given a used phone and find a replacement sent slow mail?

I opened an account with added lines with Verizon about Nov 14th. Not 30 days has passed and yesterday in the middle of using my fully charged HTC One M8 Windows phone the screen went dark. I can hear incoming service but of course the phone is useless.
I was promised a replacement and told by the tier 2 support person last night that the replacement would be out overnight. I checked earlier and no status was available, and I checked now after waiting today for the phone, and now I see the phone was not sent overnight, and further that I will be sent a "like new" used replacement. I paid a substantial down payment and will be continuing to pay the new phone price, but now I am being given a used phone though still paying for new.
I am really unhappy about how this less than 30 day customer who is not going to a discount carrier is getting treated. Someone credited me for the few days service I am out...but that still does not resolve the used phone issue. Is this something I need to take up with the BBB?

Sucks, but it is in the contract you signed. Within 14 days, return the phone and get a new one, after 14 days, it is a used phone and gets replaced with a used phone. I had this happen to me, felt a bit cheated, but you know what, that phone lasted the entire rest of the contract without issues and continued to work when I passed it on to family.
The only alternative would be to work directly with HTC, the manufacturer of the phone and try to get a new replacement. However, almost every company does exactly what Verizon does in this situation. Since Verizon is keeping to the terms of the agreement you both agreed to, the BBB will not see any problem and not have any reason to act.

My brand new iPod Touch 4th Generation, just isn't functioning correctly.

Recently, I bought a brand new iPod 4th gen. Since, it has gone haywire and refuses to function correctly. It is 16 gb and operating on iOS 6.0.1. On many apps, especially games, it can get really laggy at times, for no discernable reason. I have very few apps installed, and a great internet connection, so I can't understand why that would occur. Also, Safari is absolutely useless. When opened, under any circumstances, It goes to a default white screen:
Then it can do NOTHING else. Upon further inspection, this seems to happen to a couple default apps. Such as:
-Calendar
-Maps
-Mail
After about 20 seconds of blankness, it then force-closes to the home screen. In addition, Game Center has become a pain in the butt; it just won't leave me alone. Anytime I try to open a game with internet capabilities (ie.Vector,The Sandbox, etc.), it pops up wanting me to sign in, yet it wont work. When I try to sign in, it never works the first time. I have to home-screen, then click the app again to open it up to the same page, before it even shows the keyboard, not to mention, at this screen, the keyboard is horizontal (landscape) while the rest of the screen is vertical (portrait). From this point, signing in does nothing, it will bring up the buffering circle and spin for about 10 minutes, before promptly force closing. I can't get out of that screen either, when it comes up asking for my log in, the cancel button becomes absolutely worthless, it does nothing. I've disabled Game Center's notification and changed it's capabilities, but it STILL comes up when I try to eneter a game. The only way around it is to completely TURN OFF my Wi-Fi. Thus rendering a lot of in-game content worthless. Lastly, sometimes the Game Center opens Safari, but since it doesn't do anything, I have no idea what to do. Home-screening does not work, as less than a second later, Safari opens again, and again, and again. The only way to stop this annoying cycle, is to completely SHUT-OFF my iPod.The iPod is only a little over a week old, and it ****** me off that I already want to put it down the disposal.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My brand-new iPod touch (5th Gen) battery takes a very long time to fully charge, even while not in use. Why is this and what should I do?

Just recently bought a brand-new iPod touch, 5th generation. To be exact, got it two days ago, this past Saturday, on 12/13/2014. Initially, when I first turned it on, it had a fully charge and I didn't need to charge it. I also didn't see anything in the very small and limited start-up guide you receive with it to charge it for a certain amount of time before use, or to use it until the battery dies, then charge all the way, like a lot of electronic devices have you do when you first purchase them.
So I was assuming I didn't need to do anything like that. First question, should I have charged it for a period of time before use? Should I have used it until the battery died, then plugged it in and charged it fully before use? Or is none of this necessary initially and iPod batteries are good to go from the start?
Please excuse me if this is an obvious question, as this is my first ever iPod. Anyways,like I said, nothing in the "instructions" said anything about that, so I didn't do it, I just used it until it got below 20% battery left, then I plugged it in.
Now for the battery itself, it takes literally a day or so to fully charge, even while not in use. Even if I use it for a while, turn off the iPod to make sure it shuts off all background data and apps, and then plug it in to charge, it still charges extremely slowly. I've never seen a device take this long to charge. As for the battery life itself, I'd say at full charge it lasts about 4-5 hrs, maybe 6, and then I have to charge it again. Meanwhile it takes around 24 hours, without me using it, to fully charge. If I use it while its charging, the battery decreases faster than it charges, and eventually I'll get the typical "20% battery remaining" message pop up.
I know it is charging, as the lightning symbol is next to the battery symbol. Specifically, right now, I plugged it in about 1 hr 30 minutes ago, and it has barely gone up. Also, whenever I press the home button to check the battery, I can see it jump down from about 50% to somewhere around 25%-30%. What is that about?
This is really frustrating, and I'm seriously contemplating either taking it back and trying my luck with a different iPod, or just taking it back and getting my money back. Any help and clarification on this matter would be greatly appreciated, and I'll answer any questions I can to shed more light on this.

It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source like a computer's USB port
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Brand new ipod shuffles won't hold a charge

I've bought and returned 2 ipod 4th generation shuffles because they won't hold a charge for more than 1.5 hrs after I charged them overnight. Those were brand new ipods and I use them for the gym. Why aren't they holding a charge? Has anyone else had these problems? They are supposed to have a long battery charge. I don't want to keep buying and returning ipod shuffles. My other ipod shuffles haven't lasted long either. The battery quality is very low. I might try a 3rd shot but I'm very frustrated.
Can anyone recommend another brand other than Apple?
Thanks

When you are excercising with the Shuffle do you have it protected with a moisture resistant sleeve or case? If not, there is a good possibility that moisture is making its way into the Shuffle and deteriotating its internal components including the battery.
You could test this out, by replacing the Shuffle a third time, charging it over night, and then seeing how long it lasts on a full charge without using it for exercise.
B-rock

Why won't my BRAND NEW iPod Nano 7th Generation recognize headphones?

My BRAND NEW iPod Nano 7th Generation (purchased from and Apple Store less than a week ago) will not recognize any headphones. Consequently, I can hear NO sounds. It worked just fine right after I set it up. I turned it off, disconnected headphones that came with the Nano. Several hours later I turned it on again, plugged in the headphones, and then I could hear NOTHING. When I tried the radio, I got the message there was no signal because it said the headphones were not plugged in, which they were. I have tried two other sets of headphones. None work, but they all work in another iPod, so I know it is not the headphones. I restored the software and started over, but this didn't help either. I have pushed the headphone jack in as far as possible. This is very frustating because this Nano was a birthday gift for my husband. I will be grateful for any help. Thanks a lot.

Thanks SO much for the GREAT advice! I did just what you said, and I am back in business. The sound is fine, and the radio works. I cleaned out the jack with a tooth pick, blew some air in, and pushed the jack in a bit harder.I guess I was too tentative about pushing the jack all the way in. You were right that it is a tight fit. Thanks again, deggie. My husband thanks you also! His birthday gift now works! Yay!

HT201263 Daughter has a brand new ipod. Locked herself out of it within an hour, not synched, no itunes, nothing. How do I unlock it? Please help!

My daughter has a brand new ipod, she has put in a passcode but can't remember the proper sequence of numbers she chose. It's brand new, less than an hour old, so it has not been synched to a computer or connected to itunes. I've tried to restore it but no luck. Please help!

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Charging for software on a BRAND NEW iPod Touch?

Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
So, I ask again, does anyone have any words from Apple justifying this charge for their brand new iPod Touch? We're not talking about units purchased months ago, just BRAND NEW devices that are effectively 4 days old for the gift recipients.

Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
Any iPod that do not have the 2.2 software installed have to pay for it. This is because that the time they were manufactured by Apple and released the 2.2 software was not available. Apple sold those devices to the retailer before the 2.2 software was released and therefore you bought an 'old' model that is NOT entitled to the 2.2 software. It is not about when the device was sold it is about when it was manufactured. Apple do not know when the devices you have were sold to you anyway.
Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct.

Itunes won't sync to my brand new ipod classic. It says "The Ipod cannot be synced because it cannot be found.

I have been onto Apple by phone, and into the Apple store where both of them recomended that it gets replaced. I did, got a brand new ipod classic, and i still have the same problem.
I have attempted to restore, but it won't let me for the same reason.
On a couple of occations it starts to sync!! however it goes through practicly the whole syncing process (12,000 songs, heaps of videos) and then just freezes up! The little rainbow orb spins forever until i have to force quit.
I have had my old ipod and my partners ipod regestered and used on the one itunes with no complications whatsoever, our old ipods sync perfectly with no problems at all.
very frustrated.
Is it my Ipod Box?
Or is it Itunes?
or does it not like me having more than two ipods registered?
with the last new ipod which was replaced and the current new ipod that's a total of 4 ipods regestered on the one itunes
My partner has a Dell Laptop with Microsoft. I downloaded Itunes on there, ripped one cd, formatted the current new ipod, and it synced the one cd i ripped with no trouble at all.
Has anyone else had the same problem with their Ipod Classic?
Mick

Is iTunes up to date (10.7)? Have you tried plugging the iPod into a different USB or using a different USB cable?
I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread to check your Hard Drive's health. He always covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

Concerning no wifi connection on Brand New Ipod iOS 4.2.1

Hello,
My girlfriend and I have just received our brand new Ipod Touches, mine is 64gig and her's 32gig. Now, her's is having quite the issue with it's wifi connection. We have more than one wifi connection in our neighbourhood, and the passwords to boot - but she can't connect. It says she's connected, until she's actually trying to browse when she is told that there is no connection. I know it's not the routers, because my ipod can connect to all of them, it's just hers doesn't seem to.
We've also followed the typical walkthrough, reset the wifi, disconnect and reconnect to the different connections, restart the ipod, what not.
Any ideas?
Much appreciated,
Devin Bates

Try resetting the network connection on her touch - tap Settings > General > Reset > Reset Network Connection.
For more troubleshooting help, see http://support.apple.com/kb/TS1398

I have a brand new Ipod touch and it will not sync.

I have a brand new ipod touch and I cannot get it to synch with my itunes. I have two other Ipod Nano's that will synch up just fine. The computer has windows XP with the latest service pack on it. It does not recognize it as a device in windows, but sees my other two ipods. I have the latest itunes software on it. I even uninstalled it and reinstalled per the apple web site. I connected the ipod touch to another cpmputer and the usb port sees it as a device just fine. What do I need to do to this thing to get this computer to see it?

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
The iOS devices use differnt drivers than a Nano and other simple iPods

Brand new IPod Touch frozen

My son's brand new ipod touch went to a blank screen and now won't do anything. Even when we hold the sleep button for more than ten seconds nothing happens. Should we return it to the store? He just got it last night.

mattdill wrote:
Should we return it to the store?
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.
If that doesn't help, take it back. If it fixes the problem, read this (especially chapter 2) before you do anything else.

HT201412 My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
and
try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My brand new iPod touch 1.1.4 doesn't have Mail, notes or google maps

I just unwrapped the plastics from the box and plugged the iPod to my computer to activate it when I see a screen on iTunes saying there are new updates for my iPod. Strange, this is supposed to be the latest version. iTunes promts me to accept a charge of 155 sek (26 $) to get it. I then check my iPod to see what version it actually is and it says 1.1.4 (4A102).
The only applications on my brand new iPod is:
Safari, Calendar, Contacts, YouTube, Clock, Calculator and settings.
Is this how it's supposed to be? I thought the new apps were supposed to be shipped with 1.1.4 Isn't it?

Hi Kojoman. Welcome to  Discussions!
Actually firmware 1.1.4 and the January Software Upgrade are two different things. The first is a free update. However, the January Upgrade has to be charged. It was probably discounted on the final price of the iPod Touch. You probable bought an iPod from the older stock, so if you buy an iPod with the new apps included it would be more or less 20 euros more expensive.
You'll have to buy the Upgrade via iTunes Store (if you want). It will add some apps to your iPod, just like Mail, Weather, Stocks... Here's a [link|http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=2718726 04&s=143441]
Hope this helps!
!http://signatures.mylivesignature.com/54486/122/A57996D55BE7ABB4A67DE686D381A27 4.png!

Scratched Up Brand New iPod(less than 24 hrs) Under warrenty?

Similar Messages

Maybe you are looking for