New house need phone line

i have just moved into a house and there is a bt box but when i plug a phone in there is nothing.
the previous owners had virgin tv but stipulated that a bt phone line was connected to the house. I ideally would like to get phone and broadband from o2.
What charges would i incur for activating this line? also would i then have to pay line rental to bt as well as monthly payments to 02 for their service?
thanks

The standard charge for re-connecting a line is the same as for installing a new one - £127.99. There are discounts available, but only if you sign up for BT services.

Similar Messages

First time House Buyer, Phone Line Already Install...

Evening all (and thanks for looking in advance),
Just completed on my first house purchase today and should be receivng the keys shortly. There is an existing phone line (or at least a visable phone socket) in the house but I currently have no existing phone number to transfer over.
If someone could advise how to proceed I would be grateful. I remember reading on (this?) forum that there was a number you could ring if the line was active and you would be able to get the designed / active number for the house in question (I cannot however locate the article at the moment),
Thanks, K.

Hi the number is17070
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News report on phone line

I have a Verizon landline and on one of my phones (a corded phone) I always hear news reports in the background. How do I stop this?
Thank you.

It is not an uncommon problem on both corded and cordless phones. I hope the news you are hearing is good news. There are filters you can place on your line/phone to eliminate the problem. Here is some information, (probably more than you want to know), on the subject. Hope it helps.
http://www.psc.mo.gov/telecommunications/consumer-information/missouri-psc-consumer-services-departm...

Please Help!!! I have a delema about my new 3gs and phone lines! ANYONE plz

I just recieved my new iphone 3gs that I got thanks to my step dads upgrade, I now have a problem because I am trying to use it for my number but when I get to itunes to ativate it shows my step dads number. Please tell me how I can get around this. I tried putting my old sim in, I tried calling att and they said they would take care of the number situation but they did nothing about the number showing up wrong in itunes. Thanks

Same issue. I upgraded my daughter's phone, prior to ATT's announcement of its modified upgrade policy, thinking this well could happen but figuring, what the heck. I am not sure there is a way "around" this, since AT&T are entitled to make sure the terms of their purchase plan are respected, but if anyone has a way, would love to know it. Otherwise, I'll just wait a few days for the next one to show up.

I am unable to get a phone line

What a fiasco! I am moving house and have tried x 4 to get a line installed. On every occasion I have spoken to a BT representative I have been assured that I will get a phone line installed, I've paid the amount £124.99 then I either get called back or sent an e-mail to say that my order has been cancelled!!!
The house is on a new development, 5 new houses built, all other 28 houses have phone lines. I even cancelled my sky TV and and thought about having BT vision.
Moving is stressful enough without having this hassle. BT advertise 'Come back' to what??????
Any suggestions re: having a phone line would be much appreciated.
ceriann

ceriann wrote:
What a fiasco! I am moving house and have tried x 4 to get a line installed. On every occasion I have spoken to a BT representative I have been assured that I will get a phone line installed, I've paid the amount £124.99 then I either get called back or sent an e-mail to say that my order has been cancelled!!!
The house is on a new development, 5 new houses built, all other 28 houses have phone lines. I even cancelled my sky TV and and thought about having BT vision.
Moving is stressful enough without having this hassle. BT advertise 'Come back' to what??????
Any suggestions re: having a phone line would be much appreciated.
ceriann
Hi Ceriann.
Hopefully a Mod can pick this up in the next couple of days and get this sorted.
I find the whole story a complete mystery, since I believed that all new developments had a phone line provided by one company or other, probably by BT who may then pass on the connection to another company in the area with all the costs etc.
It sounds like the people you are contacting are doing a thing that seems to be an ongoing problem - and that is "not listening to the caller". To any Mod, can this feedback be passed up the management chain to someone that will actually take on board and take note.
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Moving home - delay in activating phone line

I booked a home move for Wednesday 17th September 2014 and received confirmation phone line would be activated that day on new home. new home has BT line and Infinity for previous customer. However phone line has still not been activated despite contacting order updates three times and them telling me each time I will get an update from line activation team within 12 hours. Told that infinity will take until 1st October but I really need phone line urgently.
Can get dial tone on line so needs activation in local exchange?
Any ideas on how to get this delat with quicker?
Thanks
Dave

Hi DaveFP
Did you manage to get this sorted yet? If you need any help please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Trouble with phone line

Phone line has been dead since Saturday, had my kids birthday party so didnt realise till very late and was also away on Sunday so phoned yesterday morning and was told that there was nothing wrong with my line. However, it said all day yesterday and now(bt.com finally working after being down all day)that they were looking into a fault and it was still open. Phone line still down, have to turn internet off for them to trace fault so how am i supposed to get intouch with anyone?? Need phone line as I have no mobile apart from hubbys who has it in work so there is problem with my kids in school, they cant get hold of me. I know bt engineer was working on corner of my road on Friday afternoon so dont know if all this is connected as didnt actually use my phone Friday at all. Where do I go from here?? Line makes ringing tone if you are phoning you can hear as normal but the phone isnt ringing outobv because the line is dead, please help

Have you done any checks on your line to locate if the fault is not within your premises?
If you go back through the automated system does it say where the fault is located and does it give you an estimated response time?
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If I have solved your Issue please click the "Mark as accepted solution" button.

Do i need to use the phone line that came with the printer to fax paperwork or can I buy a new one?

This question was solved.
View Solution.

Hi Willcarter,
It is all up to you. You can use the phone line which came with the printer or you can get a new one. It does need to be a 2-wire phone line though.
Thanks
Josh.C
Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.

How do I find out the phone number in a new house?

I have recently moved into a new student house and I am struggling to set up the Internet because I cannot retrieve the landline number from the previous tenants plus we don't have a phone at the house either. Is there a way I can find out the landline number online? Help!

OldGold wrote:
Then 17070 won`t work ether.
17070 is normally allowed on stopped lines, as it enables field engineers to do pair identification. Sometimes 1470 needs to be added as a prefix, if the number was withheld.
Where possible, old phone lines are left with "soft" dial-tone, as it saves extra work when a new line is provided, and encourages new customers.
Some service providers insert a recorded announcement if someone tries to dial out. "Welcome to XXXX service provider, please dial XXX to activate this line" or something similar.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New/Additional phone line question- help please!

Hi
I am after some advice, and every time I call BT I get passed around as I am not 100% on what to ask for, or who I should speak to.
Basically, we have 2 phone lines coming into the house. One line/number + broadband signal goes via a repeater to the office which is a separate building across the garden (approx 300m but I am not sure on the actual distance). The signal is not great, for the broadband particularly - often drops out etc. To solve this we would like a new physical line installed in the office building to give us a separate phone and broadband package to that of the main house, but ideally keeping the same number as we currently use in the office. The office is used everyday for working from home and so is important to us.
Does that make sense? I fully expect that an engineer will need to look at the site, and there will be a (significant) charge for the line to be installed (underground pipe work for cables already exists from house to office building and so this could be utilised). Do I just place an order for a new line online, and wait for an engineer's visit? Can I deal with changing the number at a later date if that is easier for the system to deal with? Last time I rang BT, I was told I needed to speak to the exceptions team, when I was put through to them she told me all I needed to do was speak to customer services, customer services thought I was trying to move home and then didn't seem to understand what I needed (but it was probably how I was explaining it!).
I would be so grateful if someone could point me in the right direction, or give me tips on what to ask for. My main worry is keeping the same phone number as it would be so much easier.
Thanks in advance
MPA

this link may help http://www.openreach.co.uk/orpg/home/network/whoareyou/selfbuild/selfbuild.do
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Worst Customer Service Installing New Phone Line

I am experiencing the worst customer service i've ever dealt with. First it took 3attempts to set up a home phone line. Verizon scheduled me between 8am-12pm the first time and came around 2:30, no one was there. Second time we scheduled between 12p-4p, they came around 8:30am. No one was there. Then they wanted to schedule again 5 days later. I wasn't having it, so they schedule next day (Sat) between 8am-12pm. Finally a technician came. He installed a new phone line. I needed this line for my son who was coming home on house arrest. All of this was explained to Verizon. The longer it took them to install the line, the longer he would be in jail. After the line was installed, my son came home on Friday, 7/3. Some time on Sat 7/4 The line stopped working, and 1am he was re-arrested because there was no phone service.Today is the 9th and still there is no service. I sat in my cvar this morning from 7:45am to 1:15 pm waiting for a technician who was supposed to be there between 8am-12pm. After numerous clls to Verizon, and numerous promises to call me back, no one ever called back, and the phone is still not on. I have never had a customer service experience as bad as this EVER! I am so glad I have my wireless with Sprint. I have Verizon FIOS at my home in Jersey, but this phone is in Philly. To top it off, one Verizon employee tells me today that The house arrest equipment doesn't work with fiber optics. Why wasn't I told this when I first ordered the service? I'm still waiting for a Verizon Supervisor to call. My last call, i was conviently disconnected while being transferred to a supervisor. Because of Verizon's no care attitude, now it will probably take another week before my son is released again.

Hi chopsuper,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

New rural phone line

I have bought a house in a very isolated part of north Wales. We have electric supplied by Scottish power and not a lot else. I need a new phone line and broadband so applied for line. Engineer came and told me we can't have a connection because Scottish power won't allow them to use the poles which end 25ft from our house even though the cottage at the top of our lane (300 yards away) run their bt cable from a Scottish elec pole. Apparently bt can't put new poles in because of planning control as we are in a area of outstanding beauty.
Can you tell me what my legal rights are because it is very frustrating that a simple project has become so problematic especially as the poles are already there.
Thanks Keith

Keithbeesley wrote:
Thanks. For this. I thought every home had the right to a phone line?
Yes it does but at your expense I am afraid, to put up poles or put the cable underground could well be in the thousands.
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If I have solved your Issue please click the "Mark as accepted solution" button.

Cost of new phone line for BT Basic customers

I have ordered a new phone line for my 92 year old mother who is moving sheltered housing flats. She will be charged £130 for the new line because a) there is not an existing line to take over and b) she is a BT Basic customer. These customers are discriminated against as they are on low income and seem to be the only type of customer that is charged this fee. Also because it is just a phone line ie no broadband etc she will be 10 days with no phone and her mobile does not work inside her new flat. She is a very vulnerable person and again seems to be discriminated against. Any one got any ideas?

HI the 130.00 charge is made by Openreach for the work to install a new line this charge is made to all customers that need a new line installing for the first time there is no discrimination because you are a BT basic customer like wise the time scale is also the same for all customers it depends on the availability of an engineer to carry out the work
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New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

How long does a new phone line take to fit? Patien...

I ordered a new phone line in April and was given a date of 1st May 2013 for the engineer to call.
Having booked a day off work for the 1st May I got a text the evening before to advise that extra work was required on the lines outside my home and that they would be in touch soon. On 17th May I got another text to advise that my order for telephone and broadband had been CANCELLED. I phoned and a new order was placed (with a half-hearted apologies for the incorrect cancellation).
Text: 20th May. Apologies for the delay in booking an appointment.
Text 21st May: BT here. Your phone service is ready for you. You can find a phone's number by calling 17070 from it.
I did not not have a phione line.
Text: 30th May. To advise a new number.
Text: 30th May: Apologies for the delay in booking an appointment. Due to necessary additional engineering work. Next update will be 6th June.
Text: 5th June: BT here. Just to confirm you've set up online billing with BT, If you didn't please let us know at ... I didn't set anything up as far as I know.
6th June: Apologies for the delay in providing your service. No updates. Escalated the lack of infpormation and hope to have more news tomorrow.
7th June: Apologies for the delay on your order. I can confirm that we are awaiting the outcome of our escalation with our suppliers and are confident of haveing (sp) and (sp) update for you on 11/6.
Now, I am quite a patient person but I need a landline. I live 60 metres or so from a Post Office and even less from a main road. I can see a telephone pole from my back garden just 50 metres away. My neighbours have landlines. Why can't I have one?
S

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
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New house need phone line

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