No discount, no prorate when switched to "more everything plan" mid month?

I have switched to the "more everything" plan in the middle of the month. When I received a bill, it turned out that
- they backdated the change to the beginning of the billing cycle (I did not ask for it)
- they did not give me $25 Edge discount for the first month
I called customer service twice, and both times I was stonewalled, but with two completely different theories.
Lady #1 (Lolita) told me that I would incur data and minute overages if I started the new plan in the middle of the month (actually, I would not). Then she said she was able to prorate my plan and gave me some discount. As for the lack of $25 edge discount for the first month, she declared that I can get it only if I give up my employee discount (21%), which is a total **. I requested to talk to a supervisor, and I was told he will call me within an hour, but he did not.
Lady #2 (Ashley) told me that there are no traces of the change Ashley has allegedly made, and if I do plan change in the middle of a cycle (a.k.a. "on demand change"), I would have to pay for BOTH plans for this month . So they did me a favor by backdating the switch for me. She also told me that I am not getting the Edge discount for the first month, because they refunded the money I paid for my previous plan for this month and "it's a wash" (whatever that means). She was unable to explain how refunding the money for the old plan bears any influence on the presence or lack of a discount in the new plan. She also indicated that lady #1 was incorrect in telling me that first month discount is incompatible with the employee discount (of course she was). I demanded to talk to a supervisor and was told that I will get a call back in 72 hours.
What a mess! I've been using Verizon for 14 years, and I don't recall such an abysmal customer service.
I also tried to find a way to start a billing dispute in writing, so I get some material evidence of the ludicrous "explanations" I am being given, but I did not find any way to contact Verizon Wireless in writing - all the avenues I explored on the web site ended up with "call the customer service number". Is there a way to send them an e-mail, or a snail mail letter?

I recently switched to the 10gb more everything plan, I have 3 lines that weren't under contract with smartphones we own and they got the $25 discount. I have 1 new line that we added with an old smartphone that we own and they get the $25 discount. Also have several other lines on the edge program and they get the $25 disocunt, along with the charge for the new phone.

Similar Messages

  • Why am I prompted to change to a More Everything Plan when I try to upgrade my iPhone?

    Today, I tried to upgrade my iPhone 5 to an iPhone 6 Plus at the Verizon Wireless Website.  The upgrade was approved but when it came time to select a plan, I was forced to select an ADDITIONAL more everything plan which is more expensive that my current $60 per/mo Single Line Loyalty Plan. I stopped the order process and called Verizon support and was told that I could keep my current Sing Line Loyalty Plan at the current cost but that I had to accept more everything (at $30 more per month for the same 2GB/Unlimited Calling/Unlimited Text).  I was told that I could switch back after I received my new phone, but I am not comfortable committing to a more expensive plan with only a verbal assurance from a customer rep.  I told the rep, who was very polite, BTW, as they usually are, that I had concerns.  Has anyone else had the experience of upgrading to an iPhone 6/6Plus online and being forced to accept a more everything plan? Could this issue be resolved by going to a Verizon Store? (I contacted Apple and they sent me to Verizon.)

        NJ_Analyst,
    I'm happy to put your concerns at rest! The website is set to only allow current plans that are advertised. Any Loyalty plans are exclusive to particular customer and not available to everyone - therefore, they are not advertised. You can absolutely place that same order with our Sales Professionals at 1-888-924-1792 or in a Direct Store location http://bit.ly/3SdsA  to keep your same plan. It just can't be done via self-serve options.
    SarahO_VZW
    Follow us on Twitter @VZWSupport

  • Verizon Reps incorrectly led us to sign up for edge, now unable to use more everything plan

    I have a family of 5, 3 people on one account and 2 of us each with our own accounts.  We have all been loyal customers for 5+ years.  With the data pricing changes and new plan options being rolled out, we decided we wanted to take advantage of the More Everything Plan.  We also wanted to use Edge plans to upgrade our devices while getting the most cost effective discounts to make the plan work for everything.  The main key to the plan is you pay ~$25 a month for your edge phone but your monthly line cost per phone drops from $40 to $15.  This main all of our bills more economical.
    Sounds great right? So we are in the store, we go through all the options and the rep edges up all of our phones and tells us to call next billing cycle during the week (not open on weekends) the "Transfer of account liability" line to then combine everything into our 10GB shared data plan on one account. 
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    How To: Direct Message  and  ArnettH_VZW

  • Can someone explain the more everything plan with edge up

    I have a share everything plan with 4 smartphones and 6 gig of data.  we are soon due for upgrades due to our 2 year contract being up.  I am starting to do some research and am confused on how the more everything plan with edge up works.
    questions
    1.  do we have to buy new phones to get the discounts offered by this plan?
    2.  will my company discount still work with the discounts of the edge up plan?
    3.  my 4th device is a year oir so from upgrade elegability do we need to wait or can we put that device on the edge up plan now?
    4.  if we upgrade to this more everything plan with edge up do we need to turn in our old phones?
    any help would be appreciated.

        Upgrading is always exciting, gbright! You can save up to $25 per line when upgrading with Edge. This does require you upgrading your device and accepting an Edge agreement. You will still qualify for your monthly employee discount off the More Everything access charges as long as the plan is $34.99 or higher. Each line has its own contract/edge agreement. You do not need to wait for the 4th line to be eligible to take advantage of Edge or the discounts. If you are eligible for the standard Edge, you do not need to trade in your current devices. You only trade in the devices when it is early edge. I can provide you more details in a private message.
    I just sent you a follow request. Please follow back and send me this information in a private message.
    Thank you,
    LenaA_VZW
    Follow us on Twitter @VZWSupport

  • Why would I go from an unlimited data to a more everything plan

    I have a grandfathered Unlimited data plan and would like to update my device.  I have no use for a MORE everything plan since I only have 1 device and no need to share data with anything else.  I thought it was possible to get a 6gb max plan with the same cost as the unlimited data plan.

    If you mean you don't want to go to the plan when you upgrade on a subsidized phone? Cannot be done.
    You must pay full price to keep unlimited data. You cannot have it both ways.
    Good Luck

  • I currently have an I5 and as with the previous I4, both buttons have failed and now my battery lasts almost six hours if I don't use it. I cannot upgrade my phone until March, 2015 even though I recently upgraded my phone to the More Everything Plan.  Am

    I currently have an I5 and as with the previous I4, both buttons have failed and now my battery lasts almost six hours if I don't use it. I cannot upgrade my phone until March, 2015 even though I recently upgraded my phone to the More Everything Plan.  Am I destined to be a nonuser for three months until I can upgrade. This is very unacceptable as I've been a Verizon Wireless customer for probably 20 yrs!

    As a 20 year customer of ours, we certainly appreciate your loyalty Richey_Rich. I know the importance of ensuring you have a properly operating phone. Can you please clarify which button on the device is not working? Is there any physical or water damage to your phone? Any applications that stay running?
    Thank You,
    MichelleL_VZW
    VZW Support
    Follow us on Twitter @VZWSUPPORT

  • The "More Everything Plan" is ruining my life!  (and adding random data charges to my bill)

    Hello,
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    Looking at my wife's data usage below, you can clearly see that there are automated data spikes that her phone went through on the same exact time on different days!  Looking at the dates, these spikes did not start to automatically occur until we upgraded our plan on Nov 4th.  The same goes for my data usage below.  There are multiple days that my phone surged on the same exact time with large spikes of data!  These reports were organized by largest "Unbilled Data Usage" spikes.
    These spikes SHOULD NOT be occurring and have nothing to do with what apps we have installed our phones.  We have both filtered our usage by apps on our phones and they do not add up.  What's the point of having a larger data plan, if that data plan just steals MG randomly off your phone for no reason???  Because of these spikes, I have add to pay over $100 in overage fees and in November, I have already had to buy MORE DATA ($20 for 5 GB more) because I was already at 90% of my usage with 2 weeks still to go in the billing cycle!  I need actions and not suggestions.  I'm not the only one with these problems and this needs to be addressed.
    Please help!!!!!
    (Wife's Data Usage)
    (My Data Usage)

    You're right, data usage can be confusion...especially when your response above doesn't make sense.
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    Further more, if data usage actually was counted in 6 hour intervals, that still doesn't explain why my phone randomly surged 1.27 GB of data at 5:36 AM in the morning on 11/12/14.  Even if this counted data since 11:36 PM the night before on 11/11/14 night, there's no way I would have used this much data!  Since I work during the weekdays 9-5, I am already in bed at this time and not using my phone.  And it can't be recorded data usage after 5:36 AM, because then what would be the point of having a time stamp in the report?  Where was this data coming from???  (see below)
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  • Verizon Wireless False Advertising on Family of 4 More Everything Plan

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    What is Early Edge Open Enrollment?
    Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
    If you’ve had your current phone since 11/13/13, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
    To be eligible for Early Edge, you must meet all the following:
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    Return your phone in good working condition*
    The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
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    Last Modified: April 11, 2014

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  • Single Line Plan vs More Everything Plan

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  • I have invested over 6 hours on the phone and with my Verizon Authorized Rep. trying to get the Bonus 1 Gig of Data for myself on the More Plus Plan.  Cut and dry situation but today was told I have to wait about 7 days until they can get me "an answer" o

    Basic question is why are any of the minimun 8 Verizon reps that I or my Authorized Verizon Rep (at Costco) spoke with unable to resolve a very simple, straightforward issue that should have been resolved in 15 minutes max.  Instead I (a 14 year verizon customer) have been given the runaround and have invested over 6 1/2 hours in trying to get someone to acknowledge that I an owed 1 GB of Bonus Data on my new phone on our new plan.  My wife got hers.  I am just venting now as I intend on returning the phone tomorrow (I got it Thursday) and turning around and getting an identical new phone.  This was suggested to me as an option by both the Rep who sold my wife her phone and the rep who sold me mine as that way I would not have to contiinue dealing with this ridiculous state of affairs (they indicated that my Free gig request was being sent to another department and that it would be about 7 days befor they get an answer).   Just Venting  .  Thanks

    No I was considerate, etc.  The root of the problem stems from the fact that when I went to get my new phone I asked the salesperson if I should sign up for the new plan or if my wife should do it the following day when she buys her new phone (also at a Costco but in a different state).  The salesperson said it made absolutely no difference so I elected to have my wife do it.  When she did the next day she got her free Gig and her salesperson told her that I need to call in to make sure I get the gig that I am entitled to as well.  That's when the runaround started with the first call  consisting of me basically advising Verizon of what the promotion consists of, etc.since they insisted that it was one gig per Plan, that there were no exceptions to this, etc.  As mentioned they wanted to know where I got the information that it was one gig per qualifying phone. (Both the rep and her supervisor obviously were not aware of how Verizons heavily touted More Everything plan works). They told me finally that I needed to go back to the Costco where I got the phone.  I did.  The salesperson apologized numerous times to me for advising me that it made no difference who signs up for the plan or when.  She then spent over two hours on the phone (with me next to her) attempting to explain to Verizon what happened, how it was her fault, and how I was clearly entitled to the Bonus Gig since I also had a qualifying phone.  Finally she was transferred to someone who authorized the Bonus Gig (since I was clearly entitled to it) and who indicated that it might take 24 hours to show up on my new Plan.  72 hours later, no change, and the runaround continues some more.  The only reason I even came to this forum was to let off some steam since no one could give me an answer..  It's clear that I am entitled to the Bonus Gig yet the last supervisor I spoke with told me that he could only pass the request on to another department via e-mail (no direct contact, etc. even though I gave him the name and employee # of the Verizon rep who indicated the Bonus was approved) and that an answer should be forthcoming in about 7 days.  I was very cordial with everyone I spoke with as I understand that they take their direction from the top.  The countless hours I have spent dealing with this situation is something that no-one should have to go through, particularily someone who has been a Verizon Plan customer since about year 2000.  Everyone seems to agree that I am entitled to the free gig but no one seems to be in a position to help this customer.  Its a horrible way to treat someone.  I talked with the original saleslady today and told her I would be in tomorrow to turn in the phone and get a new one along with the gig I was entitled to.  She said that would be fine and wouldn't be a problem but that she would be happy to try calling Verizon once again to try to resolve the issue.  I indicated that I'm done with wasting time taliking with well-meaning and courteous (and I assume underpaid) employees who I assume are pretty much directed from above that any concessions they make, even if the customer is entitled to them, will reflect badly on their employee evaluations .  Good thing I am retired or I would really be worked up.  They only way I would consider even talking to Verizon anymore on this is if they were to waive  the $60 in upgrade fees my wife and I paid for the new phones.  I hope this explains the situation to your satisfaction.  Thanks.

  • More Everything Cloud Service

    A few days ago I started the More Everything service. The plan brochure says you get 25gb of cloud storage per line. I have 2 cell phones and a Home Phone connect which means I have 3 lines?? I added the 25 gb storage features for each line on the website. It said it was $2.99 a month for each line of 25 gb of storage. The plan says 25gb of storage per line FREE. What am I missing here?
    Also I logged into the Windows Verizon cloud App and it only shows me with 25GB of storage, where is my other 50gb??
    I called tech support and the nice lady said I should have 75gb of cloud. Does this mean 25gb per line or 75GB shared?
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    It looks like there is supposed to be a $2.99 charge, but you should also be due a $2.99 bill credit..
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  • Am I missing something here? More Everything changes nothing.

    After reviewing my options in the new More Everything plan it appears it changes nothing. I save nothing. If this is Verizon's answer to the ATT $160 10GB plan or T Mobiles new promotions it is weak. I don't get it. I was waiting to see what Verizon's response would be in the hope I could stay at Verizon and save a few bucks on my bill. They have taken essentially the same plan as always and just renamed it. Again, am I missing something here?

    bigguy1k0 wrote:
    After reviewing my options in the new More Everything plan it appears it changes nothing. I save nothing. If this is Verizon's answer to the ATT $160 10GB plan or T Mobiles new promotions it is weak. I don't get it. I was waiting to see what Verizon's response would be in the hope I could stay at Verizon and save a few bucks on my bill. They have taken essentially the same plan as always and just renamed it. Again, am I missing something here?
    Why don't you compare apples to apples? At&t $160 10 GB is assuming you are using 4 smartphones and requires you to either use their Next plan or pay full price up front. Verizon's 4 lines 10 GB Edge plan is $180 a month. So Yes Verizon is $20 more per month, but it's not THAT much more than At&t.

  • My iphone 3gs is not working properly, when switched on it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and more often than not just resets itself.

    My iPhone 3gs is not working properly and hasn't been since about September of last year. When switched on (Quite often it won't even turn on) it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and just resets itself over and over until power is gone. Occasionally after switching on and off a few times it functions normally for a few hours and some times even a couple of days but eventually always turns itself off and goes back to the 'Update Completed' screen. Does anyone know what might be causing this and/or a way of fixing it?

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    You can resolve many restore issues using the troubleshooting steps documented here.
    For more information on this, take a look at this article:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/ts1275
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    Mario

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