No reception in my home

I bought the new IPhone to replace my Blackjack. The Blackjack (also AT&T carrier) got great reception anywhere. The Iphone does not - and I get no reception in my home at all - I cannot get on the internet or get my email. Very aggravating!!. Any solutions??

No reception in your home with 3G off either?
Although I have good 3G and EDGE network coverage in the area where I live, my house is in a low spot with AT&T and with Verizon. I have reception, but very low. I have a wi-fi network at home so I don't need to depend on 3G or EDGE for internet access.
There is always a change you received a defective iPhone, or maybe there is a problem with your iPhone's SIM card, which isn't common but can happen.
I suggest calling AppleCare at (800) 694-7466, or make an appointment at an Apple Store if there is one nearby.

Similar Messages

  • Patch 1.1.1 - Poor reception w/phone & Wi-Fi now

    Ever since updating my iPhone with the new firmware (v1.1.1) I have noticed a dramatic decrease in my phones reception.
    I previously got 5 bars consistantly where ever I went (including Italy last month on Vodaphone's network, which was a pleasant surprise!). I also had excellent Wi-Fi reception on my home network. In fact, the reception with AT&T was so good I was tempted to switch the rest of my family over from Verizon.
    Well, since the recent update I am lucky to get 2 bars, and poor to no Wi-Fi reception. I also notice major distortion now when playing back purchased iTunes music through the phone speakers. Anyone else having this problem? Is there any way to roll back the update?
    Message was edited by: dmarnel
    Message was edited by: dmarnel

    I'm experiencing the same thing. I have "No Service" nearly every time I am indoors. This did not happen with the previous firmware.

  • IPhone reception -technical question

    Please don't ball me out if this is a dumb question - I love my iPhone and how it does everything except get good reception at my home. Most of the time I have zero bars. My previous Nokia phone ( also at&t) got a better signal here. So here's the question - does anyone know if the new iPhone will have the same antenna or a different one? I went to the at&t support site to chat with a technician about this but a lot of their site is down for maintenance.

    Some believe that the plastic back will help improve reception. Since the phone hasn't been released yet, it's tough to say for sure.

  • No signal or poor reception in nyc

    so the building i work verizon phones are useless inside. no reception at all not. maybe others have the issue in buildings in nyc

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    I hope someone looks into this problem we're having at zip code 07606.
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  • Verizon wireless sucks no reception and dropped Calle hell I can't even send texrs. I'm going back to T mobile and they can have their note 3 or I will crush it.

    Reception sucks 98391 and they said they would look in to it. I'm not paying for something that doesn't work.

    I can't send texrs either, maybe my phone is defective? However, my texts go through swimmingly!
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    Hi, my iphone 5s very bad network reception in my home and my calls is very bad quality same outdoor.
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    Hello there Kevkev5s,
    It sounds like your call quality and reception are low both inside, and outside. I want to recommend a couple of articles to help troubleshoot the cellular connection quality. The first is named:
    iPhone: Receiver and call audio quality issues
    http://support.apple.com/kb/ts5196
    Increase the volume during the call.
    Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
    Make sure nothing is plugged into the headphone jack or the dock connector.
    Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
    Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
    If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
    Restart the iPhone.
    Make sure your device is up to date.
    If the issue is not resolved after restoring the iPhone software, contact Apple Support.
    If the issue is not resolved, or the above does not help I would next try the troubleshooting in this article named:
    iPhone: Troubleshooting issues making or receiving calls
    http://support.apple.com/kb/TS3406
    Thank you for using Apple Support Communities.
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  • San Rafael, CA--large residential area with NO cell, and NO data service--area rated by Verizon tech as "ALL COVERAGE BAD", multiple complaints--but no response by Verizon

    Dear Verizon Wireless Executives,
    I am writing to let you know that I (and many of my neighbors) are on the verge of switching to ATT, due to terrible reception in my home neighborhood. 
    I moved to Dominican neighborhood in San Rafael in March 2014, where I bought a house. I discovered that Verizon cell service varies from non-existent to terrible, both for data and cell service. At best I might get 1x data, and 0 or 1 bar for cell. All calls are dropped within 15 seconds. Data typically does not work.
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    I strongly encourage you to begin an immediate search for access to one of the many existing towers on the ridge above my house to place a Verizon cell station.
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    That is not going to happen due to a myriad of reasons.
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    2- Verizon cannot just pop out and place service on any tower or property. They must gain permission to place signal towers in locations. They must secure the approval of villages, towns, cities or counties to even think of putting service towers up. This can take years.
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    And blame the majority of people who also oppose these towers etc. Based on scares of cancer, birth defects, and even people having seizures. Yep read up on it.
    Your speaking for your neighbors is admirable but futile. You cannot get what you want in 6x6 months.
    http://www.at.com
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    You won't believe this, but the card is a crock. Mine was installed by an Apple tech at an Apple store. He obviously did not check out reception.
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  • IPhone 5 drops calls as fast as my confidence in Verizon

    I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
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    I am located in zip code 98663.
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    I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
    All 3 roaming functions are enabled.
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    I do not power cycle daily, but I do power cycle often.
    I have tried resetting the Network Settings in the past.
    When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
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    KinquanaH_VZw:
    Thank you for the reply to my concerns.
    I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what  problems they specifically reported,  how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
    From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
    You mention some other things that can affect service:
    -Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
    -Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
    -Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
    -Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
    In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
    From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
    Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
    Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
    I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
    Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
    I sincerely hope that you are able to find a mutually beneficial solution to this problem.
    Thank you,
    >>Personal information removed to comply with the Verizon Wireless Terms of Service<<
    Message was edited by: Verizon Moderator

  • Desktop Manager Question

    Hello, i am using a 8700g currently which is running off of v4.1.0.346 (platform 2.0.0.143), with T-Mobile.
    I purchased a new Bold online with AT&T due to bad reception at my home and i really liked the Bold.
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    Problem solved. i went into ATT store and they transfered all contacts over in three minutes. i did not have any luck with pocketmac and wes that due to the sim card not being activated yet? that is all i can think of as to why it was working on the 8700 side and not on the Bold side. if you have "the" answer i would like to hear it, if not no reply is necessary.
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  • Poor Business Plan

    I love that Verizon has great coverage around the country, but I have had issues inside my house (inside the house only) where I keep dropping calls.  Verizon opened a ticket and said the whole city is in a low laying area (not true), so our signal will not work.  So we have an issue in the house only, not outside the house (things are crystal clear outside of the house throughout the city), but they say it's an issue with the city's location.  We have called Verizon multiple time and heard a different excuse from each person we talked to.  That being said, we are so disappointed with the way Verizon is treating this.  They recommended getting a signal booster for $250, otherwise leave their service without a contract cancellation fee.  So long and short, Verizon is willing to lose over $2500 a year, as opposed to allow us to have/borrow a signal booster until they increase the city's signal (which I think was just another run around, as only one representative told us that).  So let's see, a customer being with Verizon since before they were Verizon, will be leaving them and taking away $2500 a year from the company.  I don't understand how a company would rather, in the example of 5 years, lose $13,500 instead of lose $250.  Is there a business analysts out there who can tell me how this makes sense?  All I know is once we leave, we are gone.  There will be no calls taken as they try to 'recover 3 lost accounts'.  I am really not understanding how this is a smart move for a company.

    commonsense101 wrote:
    Yah..looking at the Q3 stats that just posted, 101million customers and a 36% margins...hopefully they can pull it around  Also they don't provide service in any building, your contract covers outdoor only anyway
    Funny even though I am never under contract, I don't see any qualifier about not having service in my home.
    There is a disclaimer stating service is not guranteed everywhere yada yada yada, but no disclaimer of non home use.
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    Solved!
    Go to Solution.

    Hi and Welcome to the forums!
    I can help you with one or two of your questions:
    ejm1 wrote:
    Next, I don't truly understand what BIS is...I searched through the KB and couldn't find anything that actually defines BIS...could somebody please explain what BIS is?
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    ejm1 wrote:
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • NON- iPhone options?

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    Thanks for the link to the list, that is very helpful.
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