NoShow FIOS Tech

Twice I have had the FIOS tech scheduled to come out to my house and install FIOS in another room. TWICE he has not shown. The first time ( which I took vacation time off work for) the claim  was the order was not in the computer, even though I had a confirmation code. then today , which I waited all day for hime then at 4pm called to see if he was coming was told he wouldn't make it. I asked to speak to costumer service or anyone that could help me and got shuffled around to NO ONE and never got any help. Have others had this problem. What is the deal and Why such POOR SERVICE? Can anyone provide a number or email for me to call?

guliajulia wrote:
Twice I have had the FIOS tech scheduled to come out to my house and install FIOS in another room. TWICE he has not shown. The first time ( which I took vacation time off work for) the claim  was the order was not in the computer, even though I had a confirmation code. then today , which I waited all day for hime then at 4pm called to see if he was coming was told he wouldn't make it. I asked to speak to costumer service or anyone that could help me and got shuffled around to NO ONE and never got any help. Have others had this problem. What is the deal and Why such POOR SERVICE? Can anyone provide a number or email for me to call?
That stinks. Sorry you are having such a tough time. I had a work order closed on me once a few years ago. But they have gotten better. I know there are Verizon Employees here in this forum that can help you. Perhaps better then the support numbers or contact us email addresses. Most contact us emails I have tried just give canned support responses. But I am sure once one of the Verizon people here hear of your troubles they will help. Here is a number and link to a contact anouncement.
1-800-VERIZON
http://newscenter.verizon.com/press-releases/verizon/2009/one-easy-to-remember.html

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    Verizon Telecom
    Verizon Content Management Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • FIOS TV Multi Room DVR Video On Demand errors

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  • FiOS Quantum Update and I still have DVR issues after three weeks!!!

    Verizon,
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    sboychuck wrote:
    Good morning TNS_2,
    I get the fact that you have been on these forums for some time and helped some people out. You are not going to be able to help me, or all the other people affected by this latest and greatest update. {please keep it relevant}
    While I do appreciate you replying, I was not looking for any reply from any peers, just to let Verizon know that all of us who got the update and had it go very bad on our new DVR's are tired of it.
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    ====================================================================================
    Error exists between keyboard and chair.

  • Verizon FIOS TV/Internet and ESPN

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    Go to Solution.

    If the fail light continually comes on at the ONT, I would ask them to replace the ONT. It sounds like bad hardware, and bad hardware at the Verizon office would be dropping everyone on the fiber plant's OLT. Not just your connection.

  • Chino Hills, CA - FIOS is very slow - started 2 weeks ago and still not fixed.

    In Chino Hills, CA, FIOS used to be excellent. For the past 2 weeks it has been a dog. It's like dial-up. Just look at my trace route below. Do you think that's acceptable? I don't know what ..... verizon-gni.net is but seems to be the culprit. After that ... ALTER.NET is also slow.  It's like going back to the stone age for me.  Can anyone who knows what's going on pls help. i contacted FIOS support, opened a ticket.  I've been asked to reset my router, even bypass the router and connect my PC directly to the wall outlet and I still get the same problem. My friend in the same city a few miles away has the EXACT same problem so it's my router nor her router. Something is terribly wrong but I can't get straight answers from FIOS tech. My connection is like my TimeWarner cable connection before - Slow and unpredictable. So much for fiber optic... I think i actually have twisted pair dial-up the way this is going!!!
    $ tracert latimes.com
    Tracing route to latimes.com [144.142.224.43]
    over a maximum of 30 hops:
      1     3 ms     3 ms     3 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     7 ms     7 ms     6 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3   998 ms  1023 ms  1023 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4  1023 ms  1023 ms  1023 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5  1024 ms  1021 ms  1023 ms  0.so-6-2-0.XT2.LAX7.ALTER.NET [152.63.112.49]
      6  1023 ms  1024 ms  1126 ms  0.so-7-0-0.XL4.LAX15.ALTER.NET [152.63.112.61]
      7  1065 ms   976 ms  1022 ms  POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
      8     8 ms     9 ms     9 ms  internapGIGE-gw.customer.alter.net [157.130.236.110]
      9  1135 ms  1127 ms  1125 ms  border21.po1-20g-bbnet1.lax.pnap.net [216.52.255.38]
     10  1125 ms  1126 ms  1125 ms  tribune-1.border21.lax.pnap.net [216.52.220.154]
     11  1126 ms  1125 ms  1126 ms  secure.latimes.com [144.142.224.43]
    Trace complete.
    $ tracert apple.com
    Tracing route to apple.com [17.149.160.49]
    over a maximum of 30 hops:
      1     3 ms     3 ms     3 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     9 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3  1126 ms  1024 ms  1124 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4  1123 ms  1126 ms  1125 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5  1124 ms  1023 ms  1023 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
      6  1130 ms  1125 ms  1126 ms  0.so-5-2-0.XL4.SJC7.ALTER.NET [152.63.48.2]
      7  1126 ms    22 ms  1103 ms  POS5-0-0.GW4.SJC7.ALTER.NET [152.63.49.173]
      8    19 ms    19 ms    19 ms  internap-sjc-gw.customer.alter.net [157.130.195.90]
      9    20 ms    20 ms    21 ms  border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12

    10/27/2009 at 9PM and the problem still continues in Chino Hills:
    Tracing route to www.l.google.com [74.125.19.105]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2    12 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3   875 ms   882 ms   899 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4   904 ms   927 ms   915 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5   925 ms   997 ms  1007 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
      6   998 ms   994 ms   982 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
      7    32 ms    24 ms    24 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
      8    31 ms    36 ms    35 ms  ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.116]
      9    65 ms    55 ms    52 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
     10    47 ms    54 ms    55 ms  ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226]
     11   934 ms   979 ms   945 ms  ae-1-69.edge1.SanJose1.Level3.net [4.68.18.14]
     12   949 ms   914 ms   962 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
     13    66 ms    70 ms    72 ms  209.85.251.98
     14   958 ms  1007 ms   977 ms  nuq04s01-in-f105.1e100.net [74.125.19.105]
    Trace complete.
    www.verizon.net
    Tracing route to e3002.b.akamaiedge.net [69.192.44.79]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     8 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3   814 ms   790 ms   756 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4   734 ms   747 ms   754 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5   814 ms   869 ms   949 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
      6   901 ms   940 ms   946 ms  0.so-6-3-0.XT2.LAX7.ALTER.NET [152.63.112.69]
      7   974 ms  1021 ms  1019 ms  POS7-0.BR2.LAX7.ALTER.NET [152.63.112.149]
      8  1041 ms  1057 ms  1049 ms  p64-6-1-3.r20.lsanca03.us.bb.gin.ntt.net [129.250.8.205]
      9    36 ms    61 ms    39 ms  po-1.r00.lsanca03.us.bb.gin.ntt.net [129.250.5.254]
     10  1033 ms  1036 ms  1009 ms  a69-192-44-79.deploy.akamaitechnologies.com [69.192.44.79]
    Trace complete.

  • Verizon FIOS Network does not see Airport Express

    I recently upgraded to Verizon FIOs and they replaced my Airport Extreme Base Station an Actiontek wireless router. The new Router does not see my 2 Airport express wireless stations that I use for ITunes broadcasting. I tried a hard reset of the basestations with no luck.
    I also tried to connect the old Airport Express into the ActionTek. It sees the Express stations but will not connect to the internet (Although I set up for a DHCP connection, it dtill serches for a PPPoE host)
    The Verizon FIOs tech support is of no help.
    Please help!!!!!!!

    You will need to reconfigure your 2 AirPort Express (AX) to join the wireless network provided by the ActionTek.
    OR... If you want to replace the ActionTek with your AX, it appears that you will need to ask Verizon to change to the Ethernet MAC address from the MAC address of the ActionTek. Several people have reported that this is necessary.

  • Router drops 2nd night in a row, internet light is amber! Also I need a tech to upgrade to 50/20??

    I called yesterday to troubleshoot my internet, it turns out that the ont needed to be reset.  I decided while I was on the phone, to inquire about upgrading my service.  I told them I wanted 50/20 so they started to provision my line only to find out I would need a tech to roll out to perform the upgrade.  At that point, I decided to just upgrade to 35/35 because I didnt want to deal with the hassle of having a a tech roll out to my house.  Why is it that I would need a tech to upgrade to 50./20?? Kinda **bleep** about that.. because that high upload for a residential service with no static ip is retarded.
    Also this morning I wake up to see my internet light is amber but my power/wan coax/lan coax lights are green?? Whats the deal??
    Im starting to regret making the switch to fios..
    Solved!
    Go to Solution.

    Hi,
        Let me tell you something, my friend contacted fios tech support via chat because he had problems with 
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    Just make sure you checked everything on your side,in your case you already checked your router, but do not
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    if you unplug and reconnect your cables and the splitter is ok, will be time to contact fios tech support.
    Good Luck!

  • VERIZON FIOS: I used to be a fan, not any more.

    Long time Verizon and FIOS customer and feeling cheated. 
    We were upgraded to 50/50 from 25/25, 9 months ago. Lately our services and speed have been really poor. I used the chat feature to solve the problem and provided the technician access to my Mac.  End result.  Our speed dropped to 5/3  yes that is correct 5 download and 3 upload.  He then informed me that he was unable to improve the speed and provided me a # to call.  I waited and waited and finally connected to High Speed WI FI. They said I was given the wrong phone # and they transferred me to Sales, who said they could not help me and transferred me to FIOS tech support.  Mind you these were not quick transfers. I had to wait and wait and wait and listen to commercials or silence. FIOS Tech support finally figured out that my router is not compatible with 50/50 and that I need a new router, so I was transfered back to sales.  I was then connected to a rep who told me that I had been paying for 50/50 but only getting 25/25 because my router is not compatible with 50/50.  She then gave me the option to buy a new router and informed me that I should have been given the new router at the time of the upgrade for free but since I was not and since I did not compain and hence no "paper trail" I would have to buy the new router.  Had I asked for a new router 9 months ago, I would have received the router but since I did not I would have to BUY one for $100+.  She then informed me that I should be reimbursed for the 9 months of overpayment BUT nine times out of ten, these types of refunds get denied and that I should take 1/2 the refund amount and use it towards a new router.  She then explained a myriad of options that all cost me money.   Long story short.  I should have been given the new compatible router when I was upgraded.  I was not. I did not complain and now its going to cost me money.  

    Hi MANASSAH,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Fios users who are using 10.9.2

    SInce updateing to 10.9.2 I been having connecton problems both wired and wireless and fios tech support says their is nothing wrong they did all their test and came out to check wiring and ONT and coax everything with fios on their end is okay but my connection keeps reseting "dropping" anyone else notice this?

    Hi,
    I presume it is the Verizon version ?
    As I am in the UK I can't comment further.
    9:31 pm      Sunday; March 2, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • Just had FiOS installed, getting disconnect

    I just had FiOS (15/5) installed this afternoon with 250 channel TV package. I went to speedtest.net and I'm seeing very good speeds and nice latency. Problem is that I logged into IRC, had ssh session oepn (using putty) and also logged into an online game (game lets you idle) and left the computer around 8pm to watch TV, when I just came back now at 10pm both my irc and game clients had timed out indicating a disruption in my net connectivity. My Steam client also showed a disconnect and later reconnect. The game log indicates disconnection happened at 21:54 which is 2 hours and 2 minutes after I had started the game client and gone idle. The FiOS tech finished installed around 5:45pm so the connection was on for around 4 hours before the disconnect. Previously I had Speakeasy DSL and never experienced these timeouts when I left my computer idle. On the machine this happened (my desktop) it has a direct wired ethernet connection  to the verizon wireless router. It issues me an IP via DHCP. I checked the DHCP lease it did not expire (and I hope it auto-renews when that happens in 24 hours? never used DHCP before). So I am wondering is this a known issue and how can it be fixed? I am really happy with the speed, but want to be able to leave clients open for long periods without getting disconnects. BTW I have ethernet from the ONT to the router so no coax at play there.
    Router is: Actiontec MI424-WR Revision C.
    Firmware Version:    4.0.16.1.56.0.10.14.4
    I am using Windows 7 Ultimate (x64). I really hope this can be resolved.
    I logged into router and advanced options to see system log and only thing I see around time of the disconnect is:
    Jun 28 21:45:33 2011 System Log WAN DHCP DHCP WAN connection IP:108.32.64.202,DNS:71.252.0.12 71.250.0.12 ,GTW:108.32.64.1,Subnet:255.255.255.0 (WAN MoCA)
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    Jun 28 20:45:19 2011 System Log WAN Coax WAN Coax Link Down
    But I thought the Coax referred to the MOCA which does TV service not the ethernet I have going to the router. Is that related?
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    Shouldn't the disconnect be mentioned in the system log?

    The firewall to which I was referring was the one inside the ActionTec router which performs the PAT translation and port forwarding functions.
    Unless this is regularly occurring event, I'm going with the original suggestion that something just blipped (welcome to the Internet) and move on.

  • FIOS TV/Telephone Installation Problems

    My mother was supposed to get FIOS TV installed several weeks ago. Her first installation attempt failed after it was discovered a conduit still need to be run to the apartment. She waited most of the day for the technician to come on the first attempt. Her second attempt was scheduled on Nov 7. She waited from 8 AM to 5 pm for the technician. No one came. I called up Verizon for her and they told me there was a mistake they shouldn't have scheduled the second installation since the conduit installation wasn't scehduled until Nov 11. They could only complete the installation in her apartment after the conduit is installed. So they will rescheduled her for Nov 17 sometime between 8 AM-6 PM. So this will be nearly 3 entire day of waiting for the FIOS tech to come. To top it off, when I asked why they didn't notify her about the problem before making her wait all day on Nov 7. The customer rep didn't know. Later, I found out why, they partially did the install on Nov 7..they disconnected her telephone line before they figured out they were still missing the conduit, So no FIOS TV and no telephone service until Nov 17....and another day of waiting for the FIOS tech.

    Hi agilenberg,
    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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