Object for service order

Can access to the Service document be restricted to other users having access (based on the Sales Area). Idea is - other users not be able to modify the Service doc(T- Code - iw31,iw32) for a Sales Area that he is not assigned to
if yes then plz giev the object code for the same
Edited by: Chetan Mahajan on May 8, 2008 4:06 PM

OK, next step could be to have a look to see if Plant is checked (I think it might be) and if you so could create roles on groups of plants which represent each Sales area. It's not perfect but short of changing the code (you could speak to an ABAPer to see if there is a user exit or enhancement point they could use) you could reduce some of your risk this way

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Object Type (OBJTYPE ) for Service Order & Billing

Hi,
I am developing a report for billed service orders . I wanted to know what is the
OBJTYPE for billing.
In the CRM_ORDER_READ function module we can see
OBJTYPE = BUS2000117 ( For Service Confirmation)
OBJTYPE = BUS2000116 ( For Service Order)
How my report will fetch only those service order details which are billed ?
Is there any common key ?
I am using extracxtors in BW:
0CRM_SRV_PROCESS_H
0CRM_SRV_PROCESS_I
Regards
PK

OK, next step could be to have a look to see if Plant is checked (I think it might be) and if you so could create roles on groups of plants which represent each Sales area. It's not perfect but short of changing the code (you could speak to an ABAPer to see if there is a user exit or enhancement point they could use) you could reduce some of your risk this way

Settlement Rule for service order created based on sales order

Hello,
I am creating a sales order and entering WBS as an cost object.
After creation of sales order the Service order is created.
For service order type in the settlement profile WBS is maintained.
But the system is not copying the WBS in Service order which is maintained in sales order.
Can any body have an idea on this?
Regards
Abhijit

Hi,
As far as my understanding when service order is created through sales order then settlement rule is SDI and its item number
Not what you maintained in account assignment tab of sales order
When you settle service order then cost will settle on sales document and its item and then latter you settle sales order then settlement receiver is WBS element which you maintained in account assignment tab
Kapil

Req Assignment Tab page not coming for Service order

Hi All,
         I am working on simple service order SM01 type scenario. where in i am entering the operation & time for the same.
Now when i am going in to operation detail screen . I am not able to find out the requirement assignment tab page.
Strangely when i am using same reference object & creating the Maintenance order PM01 & doing the same as above it is showing the req assignment tab page.
Regards,
Amar

Hi , I have found out the solution for the same.
I have found that the external scheduling flag is
set for order type SM01 in customizing. Since this is set, requirement
assignment tab will not be populated as this will be taken care
externally.
Remove the flag in below customising path.
Plant Maintenance and Customer Service--Maintenance and Service ProcessingMaintenance and Service Orders-Scheduling--External Scheduling--Define for Each Order Type
Once this flag is removed for order type SM01, this tab will appear
for service orders.
Regards,
Amar

PCNF status for Service order

Hello Experts,
On Service scenario, I want not to proceed sales order if the system status of the service order PCNF (Partially confirmed)..... Is there any configuration path to do this?
Best Regards,
Amr

I hope you want to restrict sales order creation. There are 2 ways to restrict.
1. Using User Status for Service Orders
Create one user status profile in OIBS by having object type as Maintenance Order. Define one user status as PCN1. Double click that user status. Click create button in Business transaction & go to Partially confirm order option and select Set option. Then go to Create Sales document & select the option as Forbidden.
Assign that User status profile to your order type in OIOG.
2. Using System status
Its not recommended as it may affect other transactions & may create inconsistency.

Proceeding document for service order

In the case of recall/upgrade for service industry, product service letter can be created as a proceeding document for service order. I used to 0CRM_SRV_PROCESS_H for the service order. The BI content ODS for service order header is 0CRM_PROH. It contains an infoObject for proceeding document 0CRM_PREDOC. But it is not mapped in the transformation.
I have 2 questions:
1. which source field should 0CRM_PREDOC be mapped to?
2. is it possible to include produce service letter in regular service order? The object type for produce service letter is BUS2000210. I noticed only BUS2000116 (service order) is being extracted via 0CRM_SRV_PROCESS_H.
Thanks,
Jennifer

Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
Thanks

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

BAPI for Service order creation

Hi ,
Please tell me if any Bapi for service order creation , T-code : IW31
regards,
Prakash

Hi Prakash,
Have a look on the following BAPIs:
BAPI_ISUSMORDER_CREATEMULTIPLE - Create Service Orders
BAPI_ALM_CONF_CREATE - Create confirmation for maintenance/service order
WTY04_CREATE_SERVICE_ORDER - Create Service order via function module.
Hope this will help.
Regards,
Nitin.

FM for Service Order

hi,
require a FM for Service order Details IW73.
cheers,
Aditya.

Did you try BAPI_ALM_ORDER_GET_DETAIL?
Regards,
Ravi
Note : Please mark all the helpful answers

Plan Assessment and Allocation for Service Orders (CS)

Hello,
I'm trying to run plan assessment (KSUB) and plan allocation (KO9E) for a service order (created via IW31), but I'm not able to do it.
I can do assessments (KSU5) and allocations (KO8G) with real values, but since I'm not able to do it in plan mode, I can't have comparative values between real and planned values (no value is flowing to allocation secondary cost elements).
Can anyone let me know if this is some sort of limitation for Service Orders? Because I checked SPRO in transaction code KOAI and for this type of orders there is no Indicator for Integrated Planning, nor it's possible to assign a planning profile.
Many thanks for any help you can provide!
Regards,
Cátia

I created a SAP message and they confirmed that this is not possible.

WBS Settlement rule control for service orders

Hello,
We have an requirement to implement validation point for service order settlement rule. Currently there is no validation check of settlment rule for service order. So that the settlement is happend to incorrect receivers in service orders.
For example :
Service order created for company code - 400 and the settlement rule receiver should be WBS which is belongs to same company code but some case , user are maintained wrong WBS in settlement rule which belongs to some other company code.
Can you please hlep us on this requirement and suggest any enhencement point avalible on the same.
Thanks
Risha

Hi,
Please go to okg2,
Calculate wip or result analysis
remove the tick for Order In Engineer to Order Production
Now run result analysis and check whether settlement will not happen for cross company code.
please check this and revert back.
Thanking you
Vengaiah Chowdary

Default settlement rule with settlement type as FUL for service orders

Hi Folks,
Could you please advise me on the below issue?
Requirement: setting up of default settlement rule with default settlement receiver as u201CCOST CENTREu201D and settlement type as u201CFULu201D for the maintenance orders (Order category u2013 30).
I was trying to configure the same in transaction KSR3_ORI to assign the strategy to the service order type by clicking u201CNew Entriesu201D system not showing the drop list for the status column which is a mandatory field.
We have applied the below notes:
Note 313454 - Info: Default value for settlement type
Note 851975 - Settlement use automatic generation creates
Could you please guide us to get the default settlement rule for service orders along with settlement type as u201CFULu201D

I was also with this problem in 2013 january and only found some information about this, here.
Our solution was change the Maximum number of distribution rules in Maintain Settlement Profiles to 1, because we wanted the FUL rule and it is always in the first line.
Now, for curiosity, I was search for another solution and found the SAP note 2028108 that explain that is not possible to change the strategy for PM/CS orders.
This note was released at 09.06.2014

BAPI for Service Orders Confirmation

Can somebody please provide BAPIS for Service Orders Confirmation and other related BAPIS
Thank you

To create service confirm order use "BAPI_BUSPROCESSND_CREATEMULTI".
Regards,
Animesh

Freight for service order

Hi
Even though freight condition is maintained in the service order, while doing MIRO it is not picking.The service entry sheet is created & accepted.
Regards,
Kumar

Hi,
Why & how freight will come into picture of service procurement ieu2026.For service order.
If you are procuring material, of course you will have freight charge as material need to be carried out physically from vendor place to your company premises but service charge is just like a slab (_service is an activity_, intangible material & as services cannot be stored, does not contain any inventory data) where it may involve of service tax with service base amount. You may need to be re-mapped your business process.
More check link:
Account determination for MIGO/MIRO
Regards,
Biju K

Stage wise payment for Service orders

Hi techies,
stage wise payment for Service orders. Following items are required in SAP while creating & releasing Service Entry. Matter has detailed by following example:
Stage wise payments for an item for eg: Rate is Rs 100 per Rmt.
Item shall be certified as 100% and released stage wise.
Say 60% release on deployment of machinery
Another 20% on execution of work
Another 10% on submission of final bill
Balance 10% as Retention Amount.
Please provide me the solution for release of part rate as explained above.
Thanks in advance,
NB

You,can use Invoice Plan....
In order to work with an invoicing plan according to ur requirement you mentioned, you must maintain the following settings (among others) in
Customizing:
Desired invoicing plan type
Date categories
Date descriptions
Date proposals
You can also specify whether the invoicing dates are to be entered/maintained manually or whether the system is to suggest them.
You can do settings here:
SPRO ---> MM --> Purchasing --> PO --> Invoicing plan --> see here all the settings...
Regards,
eswarmanu...

Object for service order

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