Trying to Cancel Broadband

Foolishly I agreed to switch BB supplier when cold called by BT last week. Thought I had agreed to sign up to BB Option 3 + BTVision with a 12 month contract. Friday last week (18th Feb) received 2 e-mails confirming my order.
1. 12 month contract for BB Option 1 - no mention of BTVision - Non automated payments
2. 18 month contract for BB Option 1 - no mention of BTVision - Payment by Direct Debit
Rang Monday 21st Feb and received runaround. Decided it was pointless trying to explain what I wanted, nobody seemed interested so told them to cancel orders. Told they were cancelled.
Somebody from BT rang me that evening about cancelling. Explained situation again. Later that evening receive another e-mail from BT with yet another order number confirming my order for BB Option3 + Calls. Went to bed angry!!
Tuesday 22nd rang BT told them saga and again was told first 2 orders were cancelled (although apparently it was only 1 order with Different Order Numbers!!) and that most recent order would be cancelled as well. Receive e-mail confirming cancellation of last order.
Cancelled my DD by inetrnet banking!!!!
Wednesday 23rd recieve e-mail saying deleivery of HomeHub will be completed on Friday25th and it has been despatched by royal mail!!!
Never knew cancellation was so difficult!! What do I have to do to get through to BT I don't want BB from them.
mph64

Hi mph64,
Welcome to the forum.
Did you get this sorted? If not please email in your forum username and BT account details to the email address on my profile page (under "about me") and we'll get back to you.
All the best,
Stephanie
Stephanie
BTCare Community Manager
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I am trying to cancel my account as I am moving in with my partner who already has BT but trying to get through to someone is impossible. When I phone up the waiting time to speak to a person is min 10 mins, time and cost I just don't have. Does anyone know when the best time to call is? Or how I go about finding out how much cancelling is going to cost me.
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