On hold for an hour!!! is verizon trying to stall out my termination period?

This is ridiculous.  I called specifically an hour before closing to reach someone to ask about why Verizon refuses to accept the insurance phone back if I loft my original yet want to cancel within the 14 day period.   They've told me I have 2 days to figure it all out and I got the ocmplete run around on the phone and now am still waiting in silent hold for a manager and it is 11 p.m. Service is terrible!! I want OUT but they make it impossible, even at the beginning.  Does anyone know a better number or method of reaching a supervisor over there?

Saved Data Transferred is displayed indicating that the data has been backed up to the media card. (Important: BBM 7 and above will not store BBM contacts on this backup file as this data is associated with the BlackBerry ID on currently the BlackBerry smartphone. You will need to login to the same BlackBerry ID on the BlackBerry 10 smartphone in order to restore these contacts.
http://www.blackberry.com/btsc/KB33322
http://www.blackberry.com/btsc/KB20554

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