Oracle timsten is crashed during the timesten status query

Question

When one of the following two red lines for TT status query are performed(we don't know which one), oracle timsten is crashed with the following Crash information. Could you help to supply some advice for the fix ?
1. Code:
Statement dbRepstat = con.createStatement();                    
ResultSet dbReprs = dbRepstat.executeQuery(“call ttreplicationstatus;”);                     
if (dbReprs.next()) {
  if (log.isDebugEnabled()) log.debug("Find result for ttreplicationstatus");                        
dbRepStatus = dbReprs.getString(4);
  if (log.isDebugEnabled()) log.debug("dbRepStatus:" + dbRepStatus);                    
Statement dsSTATstat = con.createStatement();                    
ResultSet dsSTATrs = dsSTATstat.executeQuery(“call ttdatastorestatus;”);                    
boolean dsSTATTransmitFound=false;                    
boolean dsSTATReceiveFound=false;                    
while(dsSTATrs.next()) {                         
String conTypetmp = dsSTATrs.getString(4);
  if (log.isDebugEnabled()) log.debug("conTypetmp:" + conTypetmp);
2. Crash information:
Instructions: (pc=0x00007f01b7b39ec0)
0x00007f01b7b39ea0:   4c 89 49 b4 4c 8b 4a bc 4c 89 49 bc 4c 8b 4a c4
0x00007f01b7b39eb0:   4c 89 49 c4 4c 8b 4a cc 4c 89 49 cc 4c 8b 4a d4
0x00007f01b7b39ec0:   4c 89 49 d4 4c 8b 4a dc 4c 89 49 dc 4c 8b 4a e4
0x00007f01b7b39ed0:   4c 89 49 e4 4c 8b 4a ec 4c 89 49 ec 4c 8b 4a f4
Register to memory mapping:
RAX=0x0000000080000010 is an unknown value
RBX=0x0000000000000000 is an unknown value
RCX=0x000000008000003c is an unknown value
RDX=0x00007f0131df95a4 is pointing into the stack for thread: 0x00007f01b873f800
RSP=0x00007f0131df91e8 is pointing into the stack for thread: 0x00007f01b873f800
RBP=0x0000000080000000 is an unknown value
RSI=0x00007f0131df9578 is pointing into the stack for thread: 0x00007f01b873f800
RDI=0x0000000080000010 is an unknown value
R8 =0x000000000000002c is an unknown value
R9 =0x6d69742f74706f2f is an unknown value
R10=0x0000000000000000 is an unknown value
R11=0x00007f01b7b39460: <offset 0xab1460> in /opt/timesten/TimesTen/tt1121/lib/libtten.so at 0x00007f01b7088000
R12=0x00007f019bcc00d0 is an unknown value
R13=0x00007f019b9b4040 is an unknown value
R14=0x00007f01b9933250 is an unknown value
R15=0x00007f019b9db4a8 is an unknown value
Stack: [0x00007f0131cfb000,0x00007f0131dfc000],  sp=0x00007f0131df91e8,  free space=1016k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [libtten.so+0xab1ec0]  __intel_new_memcpy+0xbe0
[error occurred during error reporting (printing native stack), id 0xb]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  com.timesten.jdbc.JdbcOdbcDirect.fetch(JJ[Lcom/timesten/jdbc/JdbcOdbcBoundCol;I)I+0
J  com.timesten.jdbc.JdbcOdbcResultSet.next()Z
J  com.ericsson.plrf.svc.alarm.SystemInfoTool.getDBReplicationStatus()V
j  com.ericsson.plrf.svc.alarm.SystemInfoTool.getSystemInfo()Lcom/ericsson/plrf/svc/alarm/SystemInfo;+24
J  com.ericsson.plrf.svc.alarm.CheckSystemStatus.checkStatus()V
j  com.ericsson.plrf.svc.timer.CheckSystemStatusTimerTask.timerFiredCb()V+17
j  com.truetel.jcorex.timer.JcoreTimerTaskReq.run()V+323
J  java.util.concurrent.Executors$RunnableAdapter.call()Ljava/lang/Object;
j  java.util.concurrent.FutureTask$Sync.innerRunAndReset()Z+30
j  java.util.concurrent.FutureTask.runAndReset()Z+4
j  java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(Ljava/util/concurrent/ScheduledThreadPoolExecutor$ScheduledFutureTask;)Z+1
j  java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic()V+1
j  java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run()V+8
J  java.util.concurrent.ThreadPoolExecutor$Worker.run()V
j  com.truetel.jcore.common.JcoreThread.run()V+60
v  ~StubRoutines::call_stub
---------------  P R O C E S S  ---------------
Java Threads: ( => current thread )
  0x00007f01b8e1e800 JavaThread "pool-11-thread-8041" [_thread_blocked, id=14279, stack(0x00007f00f23ff000,0x00007f00f2500000)]
  0x00007f01b8e1c800 JavaThread "pool-11-thread-8040" [_thread_in_native, id=14278, stack(0x00007f00f2500000,0x00007f00f2601000)]
  0x00007f01b8e1a800 JavaThread "pool-11-thread-8039" [_thread_in_native, id=14277, stack(0x00007f00f2601000,0x00007f00f2702000)]

Answer 1

Please can you log a Service Request (SR) for this with Oracle Support who will be able to assist you.
Thanks
Tim