Outgoing e-mail block

My outgoing e-mail is blocked, incoming is Ok. Verizon help desk IT Teck was given control of my computer and could not find a solution. I am located in Chennai, India. E-mail worked Ok for last 8 months and stopped working when I mistakenly replied to a non manned message and it bounced back and forth several times. Message is: "Outgoing email is blocked by service provider" or identified as spam. How to remove this block. My e-mail connection is secure WEP with a password, not public domain. 

FIRST please set up WPA2 for your encryption WPA is not nearly as secure as WPA2. IF you router does not support this I would ask Verizon to send you one.
Next update your antiVirus program and run a full scan. It would also be a good idea to run a Malware program such as the free version of Malwarebytes and also do a full scan.
You may need to get a higher level technician to solve the email issue.
Do you use the webmail interface or a third party application to manage email?
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

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