Outlook 2010 sticks on "Trying to Connect" when undock Laptops and VPN Connects Automatically

When our users undock their laptops the VPN kicks in automatically. All of the other network services just continue seamlessly. Outlook, however, sticks at "trying to connect". This is often accompanied by a password prompt.
This is easily solved by closing Outlook and reopening it (no need to enter password).
It doesn't seem unreasonable that outlook should require a restart after being disconnected like this. Just want to establish whether there is a way to have Outlook just re-connect without the need to close it and reopen it. Or is the need to
restart it unavoidable?
Thanks.
This is really a question for the Outlook forum, but from what I have seen over the years, thats just the way it is with OUtlook and MAPI or Outlook Anywhere. When you change the network, Outlook struggles..
Having said that, MAPI over HTTP with Exchange 2013 SP1 is working to eliminate those issues:
http://technet.microsoft.com/en-us/library/dn635177(v=exchg.150).aspx
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

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Exchange 2013 Issue: Outlook 2010 auto populating the From Tab when forwarding email

Exchange 2013 Issue: Outlook 2010 auto populating the From Tab when forwarding email
I am running Exchange 2013 and I have an end user who connects to it via Outlook 2010. All was going well till he went to forward an email and he noticed that the From button appeared and auto populated the sender's email address.
I have clicked the Empty Auto Complete List in Outlook's Send messages... still displayed the From tab when forwarding.
I recreated the profile in outlook... same thing.
I created the profile with outlook 2013... same thing.
There is only one user profile setup in Outlook.
(I know the from tab usually appears when you have multiple profiles setup in Outlook and/or when you configure the "From" tab.)
I opened the end user's email in Exch 2013's OWA... what was different here was when I clicked on the email and it opened, it did NOT have the Reply or Forward option... and it displayed as a "Draft" email.
Does anyone have any ideas?

So are you saying that the from button is filling the option with the original senders address (eg the person who sent the message to your user), or that it's filling in the your users address (in which case I don't understand what the issue is, since
it IS going from your user)?

I have a brand new mini mac and a new apple TV. Both have been updated and can see my movies in itunes. I can use Netflix and stream music. I have tried to use my old laptop and it streams video fine. But my new computer only see a spinning circle.

I have a brand new mini mac and a new apple TV. Both have been updated and can see my movies in itunes. I can use Netflix and stream music. I have tried to use my old laptop and it streams video fine. But my new computer only see a spinning circle.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Exchange 2010, Outlook 2010, some clients receive "server unavailable" when logging into outlook

We have a single exchange 2010 server running hub, cas, and mailbox as a virtual machine in VM 5. Currently on version 14.3 build 123.4 running on Server 2008 R2. Clients connecting to this server are all running Outlook 2010 with a mix of OS between
xp and win 7. Domain controllers are all 2003 sp2. We have a multi-campus environment with most users accessing across a WAN connection (mpls and metro-e). Quota Limits of 1gig imposed on all mailboxes. We do still
have a Exchange 2003 server that we are completing the migration of users off of in our environment. But all mailboxes on exchange 2010 are accessed thru Outlook 2010. Migration from 2003 to 2010 happens only after Office 2010 is installed.
We are a little over 50% migrated - (~750 users, 1100 entities)
I have some 2010 clients complaining that they receive "the server is unavailable" when launching outlook for the first time in the morning. A second time it usually opens. This happens for remote WAN and local LAN users. Also,
during the day as outlook is open, when trying to open an email or navigate between folders in the inbox they will also have outlook stop responding as it tries to contact the server.
Monitoring the server - CPU averages 40-50% thru the day with spikes in the 75-100%. Usually the processes that spike are Store.exe or msftefd.exe.
I have verified that IPV6 is disabled on the exchange server - and it doesn't exist on the 2003 DC's. Searching for answers keeps turning up results for OOF or Outlook 2003 RPC. Neither are the case here.
Would we benefit from adding a 2nd server into our environment? If so - hub? Cas? which would be better to offload off the primary?
or is there a better way to handle this issue?

Hi,
According to your description, the issue happens on every morning. Thus, it’s mostly likely caused by that there are too many sessions bringing the performance issue.
To confirm it, we can use performance monitor to check the following counters when Outlook works slowly:
RPC request, RPC average latency and RPC operation/sec
http://technet.microsoft.com/en-us/library/dd335215(v=exchg.141).aspx
If you have any question, please feel free to let me know.
thanks,
Angela Shi
TechNet Community Support

Outlook 2010 - Shared Calendar Issue - "No Connection"

I'm experiencing problems with Shared Calendars in Outlook 2010 as well as when creating a new meeting request.
When I try to open a shared calendar it shows the following error message: "no connection".
My co-workers and hundreds of different users are not facing the same problem.
Does anyone have any idea how to fix that? (We are all using the same Exchange Server 2010)

I had the same problem where I could open a shared calendar in OWA but it would not work in Outlook 2010. When I clicked on the shared folder I got the error message 'outlook cannot open this folder'. The problem ended up being that the person
whose calendar was being shared was hidden on the exchange server ('hide from exchange address lists' had been selected). To resolve the issue we had to unhide the user, update the OAB on the server and then update the OAB on the desktop. We could then share
the calendar, accept the share and then hide the user again.
Sounds like I have the same issue too. Where do I go to do all the resolve part? Where do I unhide the user? I am guessing OAB means offline address book.
Thanks
Paul

Outlook 2010 search for contacts of connected account

Hello.
My client has one issue: they can search contacts in their exchange account but the results don't return contacts from an account that she is authorized to (she can see emails from this other account). She doesn't remember what triggered it she just said
it stopped working. The other person has Mac. How do you enable or troubleshoot search shared contacts from connected accounts?
She is using Windows 8 and Outlook 2010 and they have internal exchange server 2007. I have seen this post: http://social.technet.microsoft.com/Forums/en-US/0403a096-49b1-4a87-a34f-44566c9cf9ab/outlook-2010-searching-a-shared-users-contacts?forum=outlook
where it points me to another site but it doesn't say what the problem could be if you can't search from shared contacts.

Hi,
Is the user searching within the shared Contacts folder?
Switch to Outlook Online Mode and search, does the issue persist?
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install Configuration
Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

Outlook 2010/2013 not able to connect to Exchange 2013

Hi, I'm the midst of co-exist between Exchange 2010/2013. I have issues where none of internal users that migrated to Exchange 2013 not able to connect via Outlook 2010/2013. OWA is running fine without issue. Using MCA, the issue due to port is blocked
but I have verified that firewall on Exchange 2013 server is turn off all.
    1. Exchange 2010/2013 cert is using public CA cert.
    2. Both outlook anywhere external URL for Exchange2010/2013 is set to outlook.domain.com. internal pointing to server.domain.com. while autodiscover is set to autodiscover.domain.com.
   3. user mailbox in exchange 2010 do not have any issue
while if I try to logon, the error look like below:
Cannot open your default e-mail forlders. You must connect to microsoft exchange with the current profile before you can synchronuze your folder with your outlook data file (.ost).
what else should I check ?
many thanks.

Hello,
What server does “outlook.domain.com” and “autodiscover.domain.com” point to, Exchange 2013 FE or 2010 CAS?
You can also do a Outlook Test Email AutoConfiguration by the following steps:
a. While Outlook is running, click the CTRL key and then right-click the Outlook icon in the system tray and then select “Test Email Autoconfiguration”.
b. Confirm that your email address is in the address field, uncheck “Use Guessmart” and “secure Guessmart authentication” boxes. Then click the “Test” button.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Outlook 2010 / SBS2011 Exchange Emails being deleted when moved to another mailbox

Hi All,
I have an SBS2011 std, using exchange 2010
User A has full access permission to mailboxes B and C
In Outlook 2010 they have the additional mailboxes visible automatically (ie. not via the "more settings" tab in outlook set up)
Recently when user moves a message from their inbox A, into a folder of the other mailbox B or C, or the inbox of that user, the message is very quickly deleted, and ends up having to be recovered from the "recover deleted items" section of the
users Deleted Folder.
(Hope that makes sense)
Previously I understand they were able to move emails in this way, between mailboxes.
Can anyone confirm if this should a) be possible and b) what might have changed or be going wrong?
The server was patched and rebooted last night to try and fix the issue but it is still continuing.
Thanks,
JJ

Hi,
Does this issue happen to a certain user or all users in the environment?
What if we just move emails within the same mailbox, will this issue continues?
How did the user move the emails? If they moved by dragging/dropping, please try right clicking the email and select Move > Other Folder...
If this issue only happen to certain user, I'd recommend you
create a new mail profile for that use and then test again.
In addition, do you have any antivirus software installed? If so, please disable the antivirus integration with Outlook to check the result. See:
http://www.msoutlook.info/question/20
Please Note: Since the web site is not hosted by
Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Users inbox blank in Outlook 2010 SP2 on all computers, but visible in OWA and Activesync

User uses Outlook 2010 SP2 and her inbox is blank. New profile, even new computer she's never logged into has the same issue. All mail is visible in her other folders in Outlook, in addition to in OWA and activesync clients. I've created a rule in OWA to
move all new mail that comes into her inbox into a new temporary folder in her mailbox, and that works as a temporary work around. outlook.exe /cleanviews and disabling all addins has no effect.
If I right click on the real inbox and click open in new window a message appears "cannot open the outlook window".
I thought maybe there was a corrupt message in her inbox so I moved everything from the last three weeks to a temporary folder through OWA, closed and reopened outlook on the client machine and same issue. The unread count is updating correctly on the broken
mailbox however.
Thoughts?
Exchange (1 server - SBS 2011) version: 14.1 (build 218.15).
Outlook 2010 SP2 MSO (14.0.7113.5005 32bit)

Hi,
To narrow down this issue, I would like to confirm some information:
Whether this issue still happen when configuring the user's profile on other computers.
Running "outlook.exe /cleanviews" to reset views on the problematic computer has no effect.
Workarround:
Try to run the /resetnavpane command:
Close Outlook.
Launch the Run dialog box.
Type Outlook.exe /resetnapane, then click OK or press
Enter.
If this step did not solve the issue, please take the steps in the following link.
Repair your Outlook Data Files(.pst and .ost)
Regards.

Windows Aero Theme Disabled When Undocking Laptop

Hi everyone,
My problem is quite simple (at least to explain). I am using a X230 bought in August 2012 with the Ultrabase docking station and a Philipps external display (not sure about the exact reference, but I don't think it's relevant anyway) connected to the docking station via VGA. All in all, the computer has everything needed to run high quality graphics.
When my laptop is docked, everything works perfectly fine with regards to display: desktop is extended over the two screens, Windows Aero features work fine, etc.
When I undock my laptop, the aero mode is automatically disabled (even when I am plugged in and not running on battery), and the left side of my screen has no "edge" (i.e. behaves just like the extended desktop, as if the external display, which is usually on the left, were connected and running).
Concerning the Aero problem, I ran the Aero troubleshooter, which returned two issues to be solved:
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2. Desktop Windows Manager is disabled. Once again, this feature seems to be running (I went to Services->Desktop Window Manager and it seems to be OK).
I have tried several solutions found on the internet/microsoft forums, but none worked. I am pretty sure that this problem appeared after a Windows update (a massive one, as I have disabled automatic update).Oh, and the Intel Graphics and Media Control Panel doesn't show up either. It shows up in the taskbar when I open it, but I don't get any dialog box/program on my screen.
Regarding the "fake" extended desktop... well apart from checking that there is only one display detected when I'm undocked, I don't really know what to look for. This is less of a problem though, as I can easily live with it.
Many thanks,
Matthieu

I may have come up with a new lead on this issue. I found this thread on the Apple forum:
https://discussions.apple.com/thread/4580006?start=0&tstart=0
I have exactly the same problem with Quicktime and it may be worth trying to uninstall/reinstall the graphics driver. I really don't want to screw things up though.
How should I proceed? Should I use the "uninstall driver" in the control panel? What will happen next: black screen, poor resolution? After I'm done, is this the correct driver I should reinstall?
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029033
M.

When firefox launched and kept open, automatically opens multiple sessions for ads and pornography which I have never visited. sessions hide in legitimate ones

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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
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HT204370 I have tried on my desktop, my laptop, and my IPad - I keep getting a message that I am unable to download the movie? What if anything am I doing wrong?

I have tried to download a movie "Escape Plan" on my desktop, my laptop, and my IPad - I keep getting a message that I am unable to download the movie? What if anything am I doing wrong?
Message was edited by: edalexjr

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Click the Clear Display icon in the toolbar. Try the action that you're having trouble with again. Post any messages that appear in the Console window – the text, please, not a screenshot.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Spotify closes when undocking laptop

For some reason, when I physically eject my laptop from its docking station (like, if I want to move my laptop from my desk to another location) Spotify closes itself. It doesn't seem to matter if I have my music playing or not, although I generally have it paused at that point the vast majority of the time. I can restart Spotify just fine afterwards. I am using Windows 7 Professional, and I have a Dell-brand laptop and docking station.
Has this happened to anyone else? If so, did you figure out a way to keep it from happening? It's not a huge deal by any means, but it is a little weird.

I haven't ever received an official response, and it still does it for me occasionally (not every single time, though) regardless of which Spotify version I have, since I generally update when prompted. Like others have said, it also defaults to some pretty old tracks when I reopen it... like, something that I had listened to the week prior, which can be a pain sometimes. One thing that seems to maybe help a little is if I do not pause my music when undocking my laptop. I work in a pretty casual office, though, and I listen to very calm (and quiet!) music, so this is definitely not a solution for everyone.

Outlook 2010 not picking up Acess Connections

Hi Guys,
I am wondering if you can help me ? I just got the edge 13 with intergrated 3g. However i can not connect to my exchange account as it keeps on giving me a please connect to internet error.
IE works perfectly and i can access the webmail. I do however when entering the options inside the connections tab in IE see no profiles. However I can still connect to the internet. I do suspect however that this is the cause of the outlook problem. Is there any way i can get IE to actually see the connection ? I can see that even if i am connected i still have the astrix on the wifi section in windows 7. However when I go in to the fifi selection in windows 7 it say connected.
Pleas will someone help me or this laptop will have to be sent back to lenovo. A laptop that cant get my emails is useless. That is one of the main reasons I got this laptop for the intergrated 3g and being able to get my mails on the move.
I am running Thinkpad edge Intel - 4 gigs RAM - Intergarted 3G
Any help would be greatly appreciated ?
Kind Regards,
Leighton
Solved!
Go to Solution.

Your story is a bit difficult for me to follow so it's not quite clear to me what your problem exactly is.
Are you trying to use Outlook Anywhere and are you sure it's setup correctly?
Do you only have the problem using Outlook Anywhere over the 3G connection?

Outlook 2010/windows 8.1 The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.

I need an answer that a non tech geek can understand

Hi,
When does the issue happen? What's your operation before the error occurs?
Please confirm whether you can access your mailbox from OWA to check whether the setting in Exchange server is proper. If you can access mailbox in OWA, please try to create a new Outlook profile and manually configure your Exchange account to check whether
the issue persists. For detailed steps about manually configure Exchange account, please refer to:
http://office.microsoft.com/en-001/outlook-help/add-an-email-account-by-using-advanced-settings-HA010371264.aspx#_Manually_configure_a_1
Thanks,
Winnie Liang
TechNet Community Support

Outlook 2010 sticks on "Trying to Connect" when undock Laptops and VPN Connects Automatically

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