Phone support - follow up

thead:
Crystal Report Viewer asp.net, Database vendor code 208
We just purchased Crystal reports 2008 (desktop and server) and pay a few thousand dollars for it. I do not get a free phone support call after paying all that money?

Hi Andrew,
No not for CR Designer unless you asked for it but CR Server should have come with a support contract again if you asked for it. I suggest you contact Customer Servers and ask them to clarify.
The only free support is Forums now. But it is not a Case Management system but for all to use.
Sales can explain all of the support options available to you.
Thank you
Don

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I am unable to update software or backup my devices. Apple techs unable to resolve the issue after hours of phone support over the course of several months.

I am unable to update software, transfer purchases, sync, or backup any of my 3 devices. I have tried using iTunes on other computers, uninstalling iTunes with tech support walking me through, using a different user on my computer, deleting photos off of my devices, using an ethernet cable instead of connecting with wifi, uninstalling my antivirus software and firewall, and had my laptop examined by several techs who all determined there was nothing wrong with the laptop that explains what has been going on. I am also unable to view or download purchases on iTunes. Clicking the Itunes store results in a blank white screen. I get various error messages, including -9886. Apple techs and now the engineers have been unable to resolve the issues thus far, even after several hours of phone support over the course of several months (about 5 hours this month alone). I have done everything they've suggested, even when they've suggested I do something over again, and I'm becoming frustrated. I would greatly appreciate any advice you can offer. Thank you in advance for your time.

Hi there
Sorry for hijacking your thread as put by Dahveed. However I have resolved my issue so I thought I'll share it with the rest of you.
I checked for the error 3194 in youtube and I found some good videos that tell you how to resolve the problem. The issue I was facing was the actually (I know because I have resolved it now) the communication between my computer and apple server which can be fixed as following (if you are using windows):
There is file in following directory:
C:\Windows/system32/drivers/etc/hosts
The file normally has no extension and it is in file format. You need to open it and make sure that every line that has apple server id starts with "#". In my case one of the line started directly with the ip address and then gs.apple.com.
Perform your restore/update after that and hopefully it should be resolved (mine did).
Cheers

There was start up glitch on desktop, which changed the computers configuration, which requires activation on Adobe Photoshop CS, but am not able to get throug activation system and phone support has been disconnected.

here was start up glitch on desktop, which changed the computers configuration, which requires activation on Adobe Photoshop CS, but am not able to get throug activation system and phone support has been disconnected. How should I activate my software.

You are entitled to the CS2 version that will work without activation, since the activation servers were taken offline. Read the instructions and follow them on this page.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

Maximum Activations Exceeded (no help from chat or phone support)

I can not get Muse to activate on my computer since (around) the time CC was released. At first I assumed it was a problem with my install so I uninstalled and reinstalled and it didn't work. I then gave it a few days thinking there was something on the Adobe side that would go away. Every couple of days I would try and get the same error but all my other CS6/CC products open just fine (that I have tried, I have them all installed but have not actually tried every one). It is only installed on this one computer so I know I should have at least one additional activation for another computer, not that I need that for this computer.
I then sent and email to tech support and have not heard back in a few days so once again I try to no avail. I then search the web and see there is a fix for people in the same situation and I follow those instructions do delete three folders (2 in the one folder, 1 in another). I try and it does not work. So I try to contact Chat support and after wasting a lot of time I am finally told that they can't help with technical matters and I should call tech support. I try them, he helps, asks me to uninstall and reboot then reinstall after we tried a few other minor things (had me log out of the CC app). I proceeded to uninstall, remove the same folders as before, reboot, reinstall and then go to activate. No luck! I was told not to call tech support back but to go to chat which further frustrated me as they are taking me full circle. He also suggest that I can go the forums so here I am.
I am very frustrated and without a product because of crappy DRM/cloud issues and I have no choice in the matter besides canning the software. Thanks in advance for any help anyone can provide...

Hi Parikshit,
My normal Muse is fine now, but I'm getting the same problem as before when I try to login to the Adobe Muse Prerelease. Can you look into the problem.
Thanks,
Date: Mon, 7 Oct 2013 09:17:20 -0700
From: [email protected]
To: [email protected]
Subject: Maximum Activations Exceeded (no help from chat or phone support)
    Re: Maximum Activations Exceeded (no help from chat or phone support)
    created by p_nath in Help with using Adobe Muse CC - View the full discussion
Please try to activate Muse on your system now.
Cheers
Parikshit
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I'm traveling to Europe (France and Lithuania) with my iPhone 5s. I would like to buy a local SIM card for use while in each country. Some sources (Verizon phone support) say this is as easy as buying the card and inserting in place in the slot. Others (

I'm traveling to Europe (France and Lithuania) with my iPhone 5s. I would like to buy a local SIM card for use while in each country. Some sources (Verizon phone support) say this is as easy as buying the card and inserting in place in the slot. Others (Apple Genius) say I must completely restore the iPhone if I replace the sim card. Still others say I cannot use a local sim card. Can you help me find the correct information? Thanks for your help.

That's a wonderful question, ssmiley67. The iPhone 5s comes unlock for international use. Many of our LTE devices are unlocked for international purposes and work upon inserting the international SIM in the device.
YosefT_VZW
Follow us on Twitter @VZWSupport

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

At the end of my rope with phone support.

I'm not sure what anyone here can do, but I need somplace to share this with. Its extremely frusturating.
Less than a month ago, I purchased my first iMac. It was a slightly older model- a 20" Aluminum 2.0ghz machine. It was purchased from a re-seller and had obviously been sitting on the shelf for a while. I know that the warranty date starts from the purchase date of the re-seller; there is a form to fill out if it needs to be changed to your actual purchase date. In a situation like mine, where the computer had been in the store for around a year, this was essential if I wanted any kind of phone support.
I filled out these forms, faxed a copy of the receipt to the number I was supposed to, and assumed everything would be fine. Within 24 hours, Boot Camp managed to screw up the OS X partition of my hard drive. I needed to make several calls to customer support, where I had to argue with all of them due to the purchase date update taking up to 72 hours to go through. After several phone calls, where I had to explain my situation 15 times and wait on hold for 45 minutes while they found out that it takes 72 hours for the change to go through, and after literally 5 hours of driving to my nearest Apple stores until someone was willing to help me with the problem even though I was "out of warranty" (Reminder- I had purchased this computer 2 days prior. New, off the shelf in the store. It absolutely should've been under warranty.) I was finally able to get the computer fixed.
Today, I figured I'd check on the status of my purchase date switch, so the next time something goes wrong with my computer I don't have to battle with tech support to get them to listen to my problem. I entered the serial number in the warranty info page, and it tells me:
*Our records indicate that your product is covered under a custom contract. For more information about your coverage, please contact us.*
*Your product is not eligible for complimentary phone support.*
When I click "contact us," the only thing that would be able to potentially help me out is the Apple Customer Service phone number. I don't feel like calling and having someone with a medium-thick accent repeat back to me what they understood my issue to be 5 times until they finally get it right. I would love to write it out so someone can just re-read it if they don't wrap their mind around it the first time.
I don't see why I should have to argue my case. I went to an Apple Authorized Reseller, swiped my credit card, and walked out with a new iMac. No, it's not the newest model, but its still new. That's money that just went in Apple's pocket, because of my purchase. There is absolutely no reason why it should be this big of a struggle just to get the warranty that I deserve. I don't feel like I'm being unreasonable or out of line in any way.
Does anyone know who I can EMAIL about this, or am I going to have to put up with the non-help I get on the phone? They're going to tell me that they can't help me out, because I'm supposedly not covered for phone support anymore. Ugh. Please help.

I'm not sure what anyone here can do
Nothing. These are user to user forums, of which Apple employees do not take part in.
Does anyone know who I can EMAIL about this,
Nobody...Apple does not offer email support/correspondence. Call support and ask immediately to speak to customer relations.

Phantom restarts / crashes with Maverick. Restore Disk Utility, disk can't be repaired says "live system repair is not supported" Is there a fix yet? Or is Maverick "FREE" because Apple no longer offers free phone support?

Phantom restarts / crashes with Maverick. Under restore Disk Utility, disk can't be repaired says "live system repair is not supported" Is there a fix yet? Or is Maverick "FREE" because Apple no longer offers free phone support?

Get onto the integrated iOS + Mac OS and end support for "legacy" Mac 10.8 and earlier.
Force older hardware users like me to upgrade to new hardware which is where $$ are.
Make apps work across tablets, phone, and computer with similar (though not the "same" app, but able to read and use the same file format).
Simplify.
I don't think anyone incl. Microsoft knew Windows 8.1 was going to be a free upgrade, I didn't and read that it would be more like $30.
No OS is ready for everyone on the day it is launched. iOS 7 is now 7.04 and climbing, Mac OS tends to really not be ready until the last patch and version is out, often a year or more after it was first issued. Ship it, then plan to fix the bugs left in or that surface.
www.macperformanceguide.com is saying "No" to Maverick for now. Of course there will be no "No" on new Mac Pro 2013 6,1 when those ship (Late Jan? )

Out-of-warranty phone support

My PSC 6180 has stopped printing wirelessly from my Windows 7 laptop. I am considering buying the one-time phone support, but is that $20 for one phone call or one issue? I seriously doubt I can fix this (if I even can) in one (or even two) phone call. Also, does HP guarantee to solve the issue? Will they refund my $20 if they can't?

Here are a couple of ideas:
1. Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju... What does it say?
2. On the printer software CD there may be an L3_uninstall program in the ccc/utils folder. Try to run that for a thorough uninstall.
3. Do NOT re-load software from the CD as it is probably outdated. Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Since your printer appears to be on your network, your PC's inability to see it is likely a firewall in the way. Usually this is a firewall associated with your antivirus program. What do you use?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I am 67 years old and need help this a disgusting company that they can't help the elderly with phone support

this a disgusting company that they can't give phone support to a 67 year old woman that doesn't understand all this giberish computer

This is a user to user forum, not Adobe support... ask a question and someone may be able to help
The information you need to provide when you ask a question is below... sorry... video editing IS fairly technical
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?

My itunes account was broken into in April 2012 and my Apple ID is still disabled and I can't get into my apple account at all. I have reset everything a million times and the phone support *****!!! What now???

My itunes account was broken into in april 2012 and my apple ID is still disabled and I can not get into my account. What do I do to get it enabled?

There is no phone support for itunes.
Click Support at the top of this page, then click Contact Apple Support

Need to talk to a support person can't access phone support number can't download anything paid for photopackage

help!

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
You are not likely to find Adobe support attending to anything over the weekend.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Hi can somebody please help me to get Apple phone support stop calling me to tell me that i NOT awnsering the phone!!!!

Hi can somebody please help me to get Apple phone support stop calling me to tell me that i NOT awnsering the phone!!!!

The battery capacity on a 5S is a little better but be sure to read the special notes on conserving battery power on these phones. Here are two in particular.
17 Tips to Extend iPhone Battery Life (Updated for iOS 7)
How to improve iPhone battery life, what to do if your iPhone battery is running low - How to - Macworld UK
Regards, 71

What's email/phone support info for QTPro? won't display fullscreen/player

I couldn't get QT standard to display in full screen or have player tabs, like it does in Itunes, when I clicked on streaming video or audio that used QT on Websites. So I paid extra for QT PRo and it still doesn't display in full screen or have any player/control tabs. What do I do? I tried to typoe in URL in in Quick Time Pro, and it wouldn't recognize the URL..
How do I get direct email support or phone support for this product, within 90 days of purchase?
Also, if it can't be fixed, can I get refunds?
Thanks, Art

Full Screen viewing and the on screen controls are
for "local" (on your machine) files.
Files that load in a browser window can't be changed
in dimension. Since you have Pro you can save many of
these online files to your computer and then display
them full screen.
How do I "save" these streaming movies to my hard drive? I only have standard controls, although I paid for PRO. Also, company doesn't give you the direct phone support for Windows for QuickTimePro at an 800 number and doesn't offer refunds....You have to track down some corporate support number...Any suggestions welcome....

What phone support do you get with an Exchange License

Hi.
I support 2 2013 exchange server. Licenses where recently bought and I need to get support for a few issues that need to be fixed.
Can anyone tell me if a license grants you phone support? If so, what details do I need?
Thanks

Are you talking about support issues or actually licensing questions?
To get MS support I am sure you will need a support contract in place. If not you will have to pay the costs of logging a support ticket.

Phone support - follow up

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