Photoshop and premiere elements 12 invalid serial number

I am trying to download a photoshop and premiere elements package that i bought through best buy. however the installer says that i have an invalid serial number. please help

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Adobe Photoshop Elements 12 and Premiere Elements 12 Serial Number Issue

I downloaded Adobe Photoshop Elements 12 and Premiere Elements 12 (after checking the system requirements) but the serial numbers Adobe gave me are for that software but for version 13 which will not work on the iMac OS I have (Needs 10.8 and above). I need to get the correct serial numbers but Adobe chat says it isn't possible and have to use 13. Am I stuck with Version 13?

I would look for some means of contacting someone relative to the Education Exchange. I have no familiarity with it myself so I can't direct you anywhere, but maybe they have their own contact links or forum for discussion.
Do you have some problem with using version 13 or is it just that you acquired the files thru interface you show? If you have serial numners for 13 and your machine can handle it, go for getting it...
PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
The serial numbers will (should) convert the trials to full use.

Where can I download Photoshop and Premiere Elements 12?

I just purchased Photoshop and premiere elements 12, order number AD010421682 and the download process was confusing and I couldn't start it. I operate windows 7 64 bit.
Please contact me and help.
Brian McAdam
<Removed by Moderator>

you can download trials using the links below and activate with your serial numbers,
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
if you need to contact adobe support, you can use live chat, http://www.adobe.com/support/chat/ivrchat.html

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system

If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Photoshop Elements "Invalid Serial Number"

I recently did a Windows 8 refresh, which uninstalled my Photoshop and Premiere Elements. Now, when I download using the Adobe Download Assisstant and try to enter the serial number displayed in my account under products, it says Invalid Serial Number, this is not a valid serial number, please go back and reenter your number. I don't have a box or CD, because Photoshop and Premiere came preinstalled on my computer. HELP!

Kevin,
I've checked the details on your account and from the looks of it you are using the wrong installer. As in your case Elements was preinstalled on your system, I would request you to reach out to the hardware manufacturer and request them to provide you a copy of the software.
Thanks
Nikhil

How many times can I install Photoshop and Premiere Elements 13?

How many times can I install Photoshop and Premiere Elements 13?

mbuenger
Are you referring to how many times can I install, uninstall, reinstall Photoshop Elements 13 or Premiere Elements 13 on the same computer?
Or, how many of your computers can have a same purchased activated serial number at the same time for either of these products?
If the former, I know of no limit.
If the latter, the answer would be as John as mentioned.
ATR

Is there any "simple" documentation on the steps to download and install Photoshop and Premiere Elements V13? The downloads seems to work but there's nothing clear on what do you do next.

I've been messing with computers since 1958 and I've never seen such a mess as trying to download and install the recently purchased copies of Photoshop and Premiere Elements Version 13. Slow downloads? Sure, but I can live with that. But once downloaded, what next? Look for a xxx.exe file somewhere in the pile? Read the "ReadMe" file? All I seem to get is unzipping some files with nothing leading me into the proper steps. I can't even seem to get off the ground. Everything I touch unzips and just lies there. I hate to think I've gone dumb after all of these years, but "user friendly" this is not. My "Your order confirmation" sheet gives me "Follow the instructions below to start using it today" and the first three steps work as you'd expect. Step 4 states "After you have completed the download process, your serial number will be displayed in the download center." Step 5 is "You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. ...." I have no problem with my serial number but there seems to be a lot missing between Steps 4 and 5. It would be nice to have this information as pretty standard "stuff. Computers are supposed to do super stuff without a lot of time-consuming problems with a simple process like installing the software. I'm feeling a bit hostile about this but it is a time-consuming, frustrating process.

Justin created a guide to using Favorites. It will help you a lot with what you seek. He has a link to it in this thread.
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/m-p/9935

Cannot activate Photoshop and Premiere Elements 13 on Mac

my hard disk crash and I have to reinstall Mac OSX on my system. After new Yosemite OS installed, I restore all user apps and data from Time Machine. After entire, Elements Organizer 13 started to behave abnormally. The app open with a help request dialog window in the middle of the screen, and I cannot close it.
so I proceeded to uninstall Photoshop and Premiere elements 13 and a,so Elements a Organizer using built in Uninstaller
aafter uninstalled, I proceed to reinstall both app using the original app files ai download d when the apps were purchased.
it ask for serial number, I enter the serial correctoh but both app refuse to activate, stated that the serial cannot be validate and ask me to contact support
i do so and have chat with Adobe support for more than 30 minutes, no solution Offered which is so frustrating. I ask the tech support to provide me instruction an new serial key or method to solve this problem by mail. But there is no follow up at all.
what on Earth can I do to reinstall and activate both apps?
help pleaese. Adobe support is so disappointing.

I'm sorry to have to inform you that I am completely dumb! Therefore, any communication will be via e-mail. You can use <removed>, which is also my Adobe account.
Aggiornamento di Photoshop Camera Raw 9.0
Si è verificato un errore durante l'installazione di questo aggiornamento. Chiudete e riprovate più tardi. Codice errore: U44M1I210
Photoshop Camera Raw 9.0 update
It was an error during installation of this update. Close and try again later. Error Code: U44M1I210 "
Thanks for the assistance. My best regards.
Paolo

Adobe Photoshop and Premiere Elements 10

I purchased Adobe Photoshop and Premiere Elements 10, but the DVD will not load. Help!

It is possible the disc is defective. Can you read the contents of the disc? If you are unable to find a file that resembles an executable for the type of system you own, then you should contact support to confirm that your discs are faulty and they can probably point you in the right direction for obtaining new discs.
Here are some links to help make contact if you find the need to:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Aside from that...
You should be able to download the software as trials via the links below and use the serial number from the discs to activate.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.

Why is the upgrade for Adobe Photoshop and Premiere elements more expensive than just buying them?

I currently have Photoshop and Premiere Elements 12 installed on my mac and when I go to upgrade to 13 the price increases from just buying the two because of the sale. Can I just buy them for the cheaper price and uninstall the current version? ..or do I have to upgrade and pay more money?

I don't want to have several full versions! I wanted just to upgrade it.
Whether you buy one "full" version and upgrade it several times or buy several "full" versions, after installation, the end result on your hard drive is exactly the same.
The only difference between upgrade and "full" is the price you pay at the time of upgrading.
If the "full" version happens to be cheaper than the upgrade then buy the "full" version. Nothing lost. Nothing gained.
A "full" version actually makes your life easier since you only need to enter one serial number if you ever need to re-install. With an upgrade, you have to enter the upgrade serial number plus the earlier version qualifying serial number - people often lose the previous version serial number.

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

Photoshop and premiere elements 12 Student and teacher edition:

Hi there,
i bought the student edition, entered everything recommended as name, etc, product code, sent a jpg file with school report and now i am waiting since three weeks for the serial number. What can i do?, photoshop and premiere elements 12 Student and teacher edition: i bought the student edition, entered everything recommended as name, etc, product code, sent a jpg file with school report and now i am waiting since three weeks for the serial number. What can i do?
greetings
luc

You might want to reconsider due to version 13 coming out a few weeks ago. MAybe you can change the purchase and exchange for version 13. In the meantime you could install the trial version and use those for 30 days while waiting for a serial number to appear.
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

I recently purchased Photoshop and Premiere Elements 13

I recently purchased Photoshop and Premiere Elements 13. Now, I have bought a new, faster computer. I am trying to move that software to the new computer but I can't figure out how to install it on the new computer.
What am I doing wrong?

I have purchased the same product, and I have my serial numbers but they are coming up as 'invalid' I am going around in circles at the moment trying to sort this out.

Validate photoshop and premiere elements

Someone gave me for my birtday photoshop and premiere elements. Ihave downloaded both. I have signed in and both serial numbers filled in. They were accepted.
When i start one of them i get the message "Validate the seral number". After clicking the validate button I get the message "a problem with the internet connection"
I searched the Adobe site for a solution but i could find nothing
The number i got for buying both is #C0280247445nl and both are payed

Hi,
You can refer to the solutions mentioned on forum http://forums.adobe.com/message/5775298#5775298
Please update.
Thanks,
Shikha

Photoshop and premiere elements 12 invalid serial number

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