Photosmart 6520 won't print black (AKA Here we go again!)

This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it as to be blunt the people on the HP Support line were less than worthless and quite condescending even in the light of me informing them that I have worked in IT for 20 years. I cannot find my receipt as I would return this one too and get a completely different printer as this seems to be a constant problem with these printers. It is under warranty however that involves dealing with the incompetent HP Phone people and getting my intelligence insulted again. If someone on here from HP can help online without me having to resort to the dreaded phone that would be great.

I can't believe this! I create a case and you close it and tell me to go to the same exact place to open a case! This is intolerable!
Case details
Operating system/version: Windows 7
Product: HP Photosmart 6520 e-All-in-One Printer
Problem description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Troubleshooting steps taken: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
Case history
*** PHONE LOG December 24,2014 01:47:03 [December 23,2014 18:47:03 AZST] wes_mcm Action Type: Incoming call
This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Equipment Address: ,,N/A,
Product Number: CX017A, Serial Number:
Problem Description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Trouble Shooting: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
OS Revision: Windows 7
Product Version:
SAR: Printer
*** NOTES December 24,2014 01:47:04 [December 23,2014 18:47:04 AZST] wes_mcm Action Type: DEFAULT
Source: HPSC,HW-SCM
User:
Response Type: electronic
System Type: Printers and Multifunction
Problem Area: HP Photosmart All-in-One Products
BusinessContext:
Model:
OS Revision: Windows 7
Pri First Name:
Pri Last Name:
Pri_Phone:
Pri_E-mail:
Entitlement ID: ,SN
Product Description: HP Photosmart All-in-One Products
SAR: Printer
Nick Name: Printer
SCM PIN Code:
MV: False
Contract Level: WA
*** NOTES 12/24/2014 (M/D/Y) 7:04 AM AZST [UTC -7:00] WES_SWF Action Type: Snic
CASE [Personal Information Removed] - STATUS CHANGE 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR
*** NOTES 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: Default
*** EMAIL OUT 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: External Email
Hello
Thank you for contacting HP eDelivery.
This e-mail is in reference to the case no: .
I would like to inform you that we support only commercial printers. Since, This HP Photosmart 6520 e-All-in-One Printer is a consumer model, you may obtain support from the below web-link and phone support:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5304883&lc=en&cc=us&dlc=en&lang=en&cc=us
To Contact HP - Phone Assist for all the number, please follow the following URL:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
You may log a new case for commercial printers using the support case manager Web-link:
For HPSC use: www.hp.com/go/hpsc
For Business support Centre use: http://www.hp.com/bizsupport
This case would be closed and I have provided the required information.
Thank you for choosing HP e-Solutions.
Regards,
Alok,
HP e-Solutions
"Our aim is to deliver best in class customer service"
*** NOTES 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] WES_SWF Action Type: Default
*** CASE CLOSE December 24,2014 21:28:57 [December 24,2014 14:28:57 AZST] WES_SWF
Transferred

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Photosmart 6520 won't print black (AKA Here we go again!)

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