Photosmart c309 printer error

Macintosh OS10. Photosmart c309 had a paper jam. It was cleared, but now I get the screen message "general printer error - check printer documentation." Please help.

There are a couple of possibilities here. One, the printer could simply need reset. Turn off the printer, unplug the power cord for 30 seconds, connect power cord and turn it back on.
If that does not fix it, there may something related to the jam you experienced internally. Something could be slightly out of place or a small piece of debris inside. Use the information in this document, it could help with the details:
Jam errors
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Similar Messages

Photosmart 6510 Printer error message 0xc19a0003.

I have a Photosmart 6510 Printer error message 0xc19a0003. I have re-powered the printer but still get the error message Oxc19a0003. Suggestions to fix?
Thanks!

You are correct, gksurgeon, the 5510 does not have a removable printhead. If you followed the steps in the document above, then the printer will need to be replaced.
If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form:
http://goo.gl/w7Hgh
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I am not an HP employee.

Installing HP Photosmart C309 printer on my Mac

Can anyone help me to install HP photosmart C309 printer on my Mac. I thought it had installed Ok, but when I try and print, it says it is connecting and then says there is a communication problem .

You're very welcome, and that's great news. Now because you were able to add the printer and successfully print from the EWS, it let's us know that everything is set up properly we just need to contact the router manufacturer and have them open up some ports that may be blocked.
When you contact them please tell them to make sure that the bonjour multicasting is enabled on the router. Now you will need to make sure that the following ports are unblocked:
UDP: 427, 161, 137, 138,
TCP: 9100, 9220, 9500, 137, 139, 427
Bonjour Ports: 80, 443, 5222, 5223
Once these settings are changed and ports unblocked you should now be able to successfully print to your D110a.
Let me know how everything works out!
HevnLgh
I work on behalf of HP
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HP Photosmart 3310, Printer Error 0xc18a0001

Can anyone help. We have a HP Photosmart 3310 Printer which is giving the above error message, so it won't print or do anything. We've followed the instructions online; taking out the USB cable, removing the cartridges, turning the unit off, then turning back on again etc etc, but we dont get the prompt to replace the cartridges (the error message remains the same). Does anyone have any other suggestions, or has this machine reached its end?

I just ran into this problem with my Photosmart 3310 two days ago. After a lot of research, I ran into a post where a person said the most probable cause for this problem was the ink pump gear had fallen off. I decided to open my Photosmart 3310 and yes that gear was sitting at the bottom of the printer at an angle. I took the printer apart, got to the ink pump gear and put there it was off to the side. After about 15 screws and 8 pices my printer was back together. I turned it on and still got the same error. I had to reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turned the 3310 off. I kept holding the buttons down until the printer turned off and then I turned it back on. When it came on it did its little "device maintenance occurring" thing for about 2 minutes and then I was able to print again just like old times. On the printer, you will have to remove the sides, and the scanner. You will have to disconnect the motherboard so that you can remove the scanner from the printer. Carefull not to damage any of the connections. You will also have to remove the cover for the printhead to do the repair. The gear for that ink pump is on the left side where the power supply is. Here's an image to give you an idea where that white gear is:

Photosmart 3310 printer error: 0xc18a0206

My photosmart 3310 printer is in error, I get this message: "Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error: 18a0206". I tried to reset by holding the OK and the Cancel button down at the same time and plug in the printer. It went through the long maintenance cycle but still didn't work I did this like....7 times and it still says the same thing. Anybody got any ideas of what to do?
Thanks

Take a look at this HP link.
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I am not a HP employee.

Photosmart 6520 Printer Error 0xc19a0013

Getting Printer Error 0xc19a0013, replaced half empty black cartridge with new one, still have same problem.
Did all the usual, Power Off/On, Align Printheads, Clean Printheads. Black is not printing at all.
Sems this is an issue with the Photosmart 6520, where the printhead fails after a few years. And the printhead is a non-replaceable/servicable part.
Too bad, I have $100 worth of Ink and no printer.

Welcome to the forums @Sparkythree
I read your post about the error code you're seeing on your Photosmart 6520, and all of the troubleshooting steps you have tried in hopes to repair it, to no avail.
I would suggest calling us directly to discuss your printer replacement or trade in options with HP and also mention that you have ink as well, to see if there is anything technical support can suggest for the ink you have left.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
R a i n b o w 7000I work on behalf of HP
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Photosmart 6510 Printer error/Blue screen on printer display Code:B864F472

Hello
I'm having a reoccurring problem with my HP Photosmart 6510 all-in-one. The printer will stay on for about five minutes, give or take, and proceed to flash a blue screen (on printer display) with error code B864F472
Next the screen displays a "Printer Error" message followed by "Please turn printer off and then on" with all lights on the printer flashing.
It will display this until I cycle the power and it repeats the same behavior after about five minutes.
I've searched extensively for a solution and have tried multiple things. Such as:
-Unplugging from back of printer and wall, 30 sec wait then plug back in.
-Clean cartridge and print header contacts.
-Set static IP.
-Printed various reports from service mode, No errors, Excellent signal strength.
-Connected to laptop through USB.
-Partial reset, Semi-Full reset.
-Reinstalled drivers on all computers.
-Updated firmware/software on printer itself.
-Ran HP Print and Scan Doctor.
-Reset Router
I'm at a loss now. The unit is just over a year old. I have two laptops and a desktop on the same network. Two computers running Windows 8.1 64-bit and the other Windows 7 64-bit.
Any help will be appreciated. Thanks in advance.
-Lee

I have the same problem. and no solution
All seems to work before the 5 minuts (I can print diagnostic page from the PC), then I think it a microcode problem ...

Photosmart C5380 printing error

Hi,
I have a Photosmart C5380 all in one printer.
It keeps coming up with error '0x610000f6', I have tried the solutions listed
but none of them fix the problem.
Does anyone know what is causing this and how to fix it?
Thanks

I am having the same problem. I have even tried reinstalling the software as well and still no luck.

HP Photosmart c309 display panel

My HP Photosmart c309 printer display panel does not show the menu it only shows the hpwith a circle around it and the power button blinks on and off. I can't do anything using the menu display on the printer. I have tried uninstall and reinstall, turning the printer on and off, new ink but nothing works.

Please try to unplug all the connection to the printers such as power adapter, USB cable.
Let the printer stand alone about 10 minutes without any connection.
After 10 minutes, connect with the power and switch on the unit.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
I am an HP employee!

Can't print to HP Photosmart C5180. getting error mssg that says, "Because a USB device was drawing too much power from your computer, one or more of our USB devices have been disabled." Never seen this before. How do i fix this?

can't print to HP Photosmart C5180. getting error mssg that says, "Because a USB device was drawing too much power from your computer, one or more of our USB devices have been disabled." Never seen this before. How do i fix this?

Get a powered USB hub.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

Hp Photosmart 6520 printer assistant error

I have the Photosmart 6520 printer setup on the ip address and running windows 8.1
When I run the printer assistant for scanning on the Windows side everything works fine
BUT when I do to the desktop option and then try and run the scanning option (using the printer assistant) it want to re-setup every time. I went on-line and downloaded the entire printer setup for windows 8.1 and still get the same error.
It was working fine and all of a sudden it started to happen and I have not loaded anything new lately.
Does anyone know how to fix it?
Thanks
This question was solved.
View Solution.

Hello JonHayward.
I understand your concerns. It seems like your printer software has a conflict. Please follow these steps to try and resolve your issue:
Please uninstall your software from the Control Panel of your computer. I will provide an HP document here, to help perform these steps.
Next, clean your Temp Folder on your computer. I will provide a YouTube video on performing this step here.
Before installing the software onto your computer, please follow this HP document on Using Microsoft System Configuration. Only perform Figure 2, Figure 3 and figure 4, but exclude number 5 in this document. Do not perform any further steps.
Now, install the full feature software from the CD or from the HP website here. Please choose your correct operating system; either 32 bit or 64 bit.
Afterward, perform step 5 in the "Using Microsoft System Configuration" document. This will enable the normal start up.
Please inform me your troubleshooting steps.
Good luck.
I worked on behalf of HP.

HP Photosmart c309 and printing from Vista laptop on wired/wireless network

Ok going to be as thorough at possible here.
Its a brand new HP Photosmart c309 which I received this past Weds, so far so good both my Wife and I are enjoying it. Now I have it wired into my home network which consists of a Linksys switch in our home office and Netgear wireless router in the basement. The Linksys switch is wired to the router in the basement for internet/network connection...I have my Dell workstation running Windows XP SP3 (with all the latest patches from Microsoft, Mcafee AV) and the photosmart printer wired to the switch. I installed the HP software and drivers from the disk on the XP workstation and all is well...prints, scans and I'm able to view the printer settings, ink levels and what not.
NOW my Wife's Dell Vista laptop (which is patched to the latest from Microsoft, Mcafee AV) is getting really annoying. First I hate Vista but that’s another story...the Vista laptop connects to our home network via the wireless network through the Netgear router. So I followed the same steps as my XP workstation, it finds the printer during setup and all is well till the part when it wants to send a test page...so I opt to skip the photo test page and just do a standard one. Well it "sends" a test page or at least it looks like it does but nothing comes out of the printer (ie no activity from printer). The printer icon shows up in the system tray in the lower right hand corner of the screen near the time and when I put the mouse pointer over the icon is says "0 in queue" so I double click the icon to see if I can get more info and nothing happens. Right click the icon and choose open all active printers and again nothing. The printer icon is in the system tray for about 10-15 seconds and then disappears.
So I'm a little confused here, I check the printer in "printers & faxes" and both it and the fax part are listed...the printer even says it’s in "ready" status. I start the HP solution software on the laptop and I am able to scan from the printer to the Vista laptop fine, I'm able to view printer settings, network settings, ink levels and what not. I JUST CAN'T printer to it.
I tried another test page from the printer properties within Windows, again the icon shows up in the system tray and it says "0 in queue" and the icon disappears after 10-15 seconds. I then try to print a picture using the HP software and the same thing...icon shows up in system tray "0 in queue" and it disappears.
Did I do something wrong or am I missing a special step for Vista machines? I did uninstall and reinstall software/drivers and manually removed the printer and then reinstalled everything with no luck and no change...still acts the same.
I'm lost at what else to try. I think I tried the obvious stuff. I've searched the web to come up blank with a similar situation like mine...I've seen others complain about printing 1 page documents and the printer prints 3,6,16 pages at a time which is the opposite from my situation.
Any input/advice would be greatly appreciated.
Thanks in advance,
Bruno

Have you received an answer to this question? I'm having the exact same problem. Spent 4 hours on the phone with HP tech support and no solution.

Photosmart C309 not printing correctly

I just bought a Photosmart C309 and can't get it to print straight. I changed the paper several times but it does not help.
Does anyone have an answer

What do you mean its not printing straight?
maybe its not correctly align?
try to re align it... and see if it works
19chinovz76

Have a hp photosmart getting scan error , i am however able to copy and print to same printer?

have a hp photosmart getting scan error , i am however able to copy and print to same printer?

Hello Maria444
The community needs some more information so that they can help you. If you could, please share the model of your printer as well as any other prevalent information such as Operating System. Also have you ever been able to scan and if so has anything changed recently with your devices.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Printing error message and failure to print from PhotoSmart

I can do all of the various photo functions in photosmart, but when I click on Print, I consistently get the "Printing Error:The slected paper size is too small for the current print size." At no point am I directed to select the paper size. I know the process because occasionally it has worked. There is no prompt for selecting paper size. For this reason, I have to defer to another photo printing program. Why can't I select a paper size and proceed to printing?

I have tried creating the profile again and still get the same problem. The problem is machine based and not user based.
Hi GG1234,
If you recreated the Outlook profile and still got the same problem, please try to recreate the Windows Profile:
Log on to client using local admin account->rename the profile folder under c:\users.
By the way, did you try to print the mails in OWA?
Frank Wang
TechNet Subscriber Support
in forum
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Photosmart c309 printer error

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