Photosmart C6380 lines in picture prints

I am having problems printing 4x6 photos on the 6380. Set settings to best picture printing and have black lines running vertically down the picture. Unable to figure out how to fix, any suggestions?

Hello there! Welcome to the forums @mrbovidar ,
I saw your post about how your scans are now quitting in the middle of a scan job, from your Photosmart C6380. I hope to help you out, and would like to start with a few steps and questions for you.
To see if the problem is hardware related, opposed to software related, try a few copies from the front panel of the unit and let me know if the copies also cancel during a copy job.
Regardless of the copy results, try a reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power, and I have personally witnessed this alone, fixing a scanning communication issue. It's worth a shot.
Reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 30 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Try a scan again, and let me know what happens during the copies and scans.
Also, let me know:
Which OS you're running on your computer.
If the scanning will work to any other device.
If you have tried another USB cable.
I hope to hear back from you, have an awesome day
R a i n b o w 7000I work on behalf of HP
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Photosmart C6380 AiO won't print black

Hi, We have a HP Photosmart C6380 All-in-One that will no longer print black. The photo black and the color cartridges are OK as far as I can tell. It is the regular black that won't print. We had this happen the last time we changed the regular black ink cartridge. For some reason the new cartridge wasn't printing anything so we momentarily went back to the old cartridge and it worked again. Then we took out the old cartridge and put back in the new cartridge and it continued working. Now the cartridge is about half empty and it has quit printing black. This shouldn't be a computer related issue. But in case it is important: WIndows XP SP3. Sorry I'm not sure exactly what driver version I'm using but I did run HP Update through the Solution Center -> Help -> Check for Updates and everything is up to date as far as I can tell. I've tried to get the printer to print black by going through the menus on the printer itself Setup -> Tools -> Printer Status Report. It kicks out only a blank page. I tried running the HP Hardware Diagnostic Utility. It reports that everything is fine but, of course, when I tell it to print a test page it kicks out a blank page. We finally gave up and put in a fresh new black ink cartridge (564 XL) and it still doesn't print anything. Any suggestions?

I see this is still being read so the following is an update. My earlier reply mentioned the printer started printing again. It printed for a while but eventually the same problem started again- no black or blank print-outs and a new ink cartridge didn't help. I think the print head was dodgy. The printer wasn't worth the cost of buying a new print head and wasn't sure that would help. I looked for a printer at a thrift store with a matching print head or same ink cartridges. I found a printer that produced a good print test page after some cleaning cycles, bought it, and moved the ink cartridges to the printer.

Driver for HP Photosmart C6380 all-in-one printer

Can not get the driver softaware to install on windows 8.1. Get error message file can not be found. Found solution to change .dat file wxtensions in the Windows folder. But the scan does not find any hpoins*.dat or hpwins.*
Any suggestions.
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Hello vcer,
Welcome to the HP Support Forums!
Sorry to hear about the install issues on Windows 8.1 for your C6380, that document you got the information regarding those file extension is usually the fix.
I have found that a lot of new Windows 8.1 computer are coming pre-loaded with McAfee, is this the Anit-Virus on your computer? If so, disable it then try to install the software. I have had good results with that step in the past.
If it is not the Anti-Virus software installed, what is?
Thanks for posting your question here.
JERENDS
I work on behalf of HP
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Runtime error installing driver for photosmart C6380 on Windows 7 Professional 64-bit machine

I have an HP Photosmart C6380 All-in-one printer networked to home network and connected to a laptop (hardwire) with Windows 7 Professional 64-bit operating system.
Downloaded driver from HP site and receive message:
Runtime Error
Program:c:\USERS\.....\AppData\Local\Temp\7xS374E\SETUP.exe
Any suggestions?
I can print, but cannot use other all-in-one functions

Hi HW65,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are getting errors when attempting to install the HP Software and Drivers for your printer.
Please remove any cables that you have connected to the printer with the exception of the power cable. Please make sure you have the power cable connected direct to a wall outlet and NOT a power bar/strip. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. Note that the printer in the document is a LaserJet printer and this is only used as an example and that the document is meant for HP products in general.
Please remove the Printer from the computer with the use of the uninstall utility that can be located in the All Programs menu in the HP folder under the model of your printer.
Please click on the following link to download and install the printers HP Photosmart C6300/6324 All-in-One Printer series Full Feature Software and Driver. Please save the file to your desktop so that it creates it's own Icon.
Once the download is complete, double click the Icon and follow the instructions. Please do NOT connect any cables to the printer until the installation prompts you to do so.
If you have any other questions or any concerns, please feel free to write me back.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Potosmart c6380 All in One printer -scanner - copier

Hi just been give a HP Potosmart C6380 All in One Printer - Scanner - Copier , i have no information pack with it. How can i get hold of one to able to connect the printer at home.

Hello lou, What is the operating system on the computer you want to install the printer on? Depending on the OS, you would download the Full Featured Software for that OS.Then making sure you have your USB cord ready to connect the two together, install the software and follow the instructions as it installs. Connect the USB cord when it tells you to. Here is the support page for that printer. It gives the download options and manuals you would want.HP Photosmart C6380 All-in-One Printer Manuals | HP® Support IF you need further help, let me know.Thanks.

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I am trying to be able to print my Yahoo e-mails from my Samsung Galaxy S3 (4.1.2) to my HP Photosmart C6380 using HP e-Print. Both connected to my home Wi-Fi. If you have any idea how to do it, please let me know the step by step procedure. Thanks.

Hi there, the Photosmart C6380 is not an ePrint enabled printer so it will not have a claim code. To print from the Galaxy S3, the first thing you can try is to download HP's free ePrint mobile print app. Although its named ePrint it does support printing to some legacy wireless HP printers provided the printer is on the same WiFi network as your Galaxy S3. When you have the app installed on the phone, open it and it will automatically try and discover any printers that are on the network. Here's a link where you can learn more about the app and it also includes a download link to the Google Play Store http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?ap...
Give that a try and see how you get on.
Best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

HP Photosmart C6380 won't print entire page

My HP Photosmart C6380 won't print entire pages. Some lines near to the end of the page aren't printed. Once in a while it prints the entire page.
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I think the problem has been solved. Thanks!

My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures ...

My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures. I´ve used the printer, since it was new on the marked, and it has worked perfectly until a few weeks back. There is no problem printing out pictures, but only blank pages comes out when I´m printing out documents. Regardless if it is Word, Excel etc.
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Hello,
Please print a Self - Test report.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01448018&cc=us&dlc=en&lc=en&product=3204785&tmp...
Can you see any of the colors as appear on the report sample?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi,
The C6380 is supported in Windows 8 and has a Full Solution Download. I would try using the Print Install Wizard to help download and install the drivers.
Try this link for the Print Install Wizard.
Print Install Wizard
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I am employed by HP

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Hello,
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Hi SportBilly15,
Welcome to the HP Support forums. I understand that your Photosmart 6510 is not printing black ink correctly.
I have included the Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems document. It will take you through several trouble shooting steps to correct the issue.
Regards,
Happytohelp01
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A bit more information:
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Hello @justjen ,
Welcome to the HP forums.
I understand that your Photosmart 3210 stopped printing magenta.
I would like to help.
Try going through the steps in the following document.
Printed Colors Are Not the Colors Expected
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Photosmart C6380 lines in picture prints

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