Ping test keep dropping any advice

Question

Hi, 
I had this problem 3 weeks agos, now every night from 8pm - 12pm very unstable other time the connection is fine no problem. 
i run ping test (from a cable connection) and it keep dropping, i sent 100 ping test to www.google.com -n 100 i get 3% loss which make my game play very unstable and unplayable.
i've try all sort of things unplug tv box disconnect all laptop disable wireless and test and still dropping.
also called Bt many time and done.
many times, speed test, line test, noise test replaced my Home hub twice and i still having same problem.
it was fine anytime other than from 8pm - 12pm
this very frastrate me because if is work fine on other time that mean there are no problem with my equipment and my
setup i dont have anything install or turn on practically on that time of night.
i suspect someone is running a or business on our block make big amount of traffic causes my unstable connection.
any advices ?
thanks, 

Answer 1

in order for the forum members to help please can you post the adsl stats from your router unless HH4 may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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