Playbook doesn't power on and the battery is full....

Hi,
I have just bought a playbook couple days a go. My problem is : The battery is full.. I press the power off bottom and now i can't power on my playbook. The battery is full and there is not led power on ... Is dead....
Someone can help me to resolve this problem?

I think there are others who have helped people troubleshoot this sort of problem numerous times, so I hope they step in with better advice if mine is not quite right, but here goes:
1. Don't assume the battery is definitely full. There's no way to know for certain with just what the PlayBook OS shows you, and obviously if it's OFF, you don't know for sure.
2. Plug the thing into the charger, being careful to make sure the USB connector is not misaligned. It can be easy to plug the little thing in slightly crooked (or to jog it to one side without realizing), if you're not careful. If you have an after-market charger that plugs into the dedicated charging port, possibly use that instead.
3. Leave it sitting for an hour.
4. Now try to turn it on again. You're probably aware the little power button can be hard to press, but if you press it correctly you can at least feel it go down, or possibly hear a little click. Don't bother pressing it dozens of times in quick succession... it takes at least a few seconds to power on.
5. If all goes well, you'll see the red LED come on for a second, then it will go off again. It's always at this point that I think it isn't working.
6. If you did see the red LED, a few seconds later you should finally see the "BlackBerry PlayBook" logo show up onscreen and it will start to boot up.
7. If you saw nothing, I think there may be some weird magic you can do involving plugging it into the PC *after* you've done that one-hour charge with it off, and use the Desktop Manager software to bring it back to life. I've never done that, never read in detail any of the posts about it, and may have misread when I skimmed, but I thought I'd seen people describing how to do that. Consider searching the forum carefully.
I hope some of that helps... if not, have you tried contacting tech support?
Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!

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