Please refund my subscription

I purchased this subscription on August 7 for converting a pdf file (scientific paper produced by Latex) and I was very disappointing that the translation provided was a serie of graphic symols, but not at all the text I would lioke to get.
I ask a question concerning the problem on August 7 on the ExportPDF forum, and despite a few views (48) of my question, I did not receive any answer, even from the Adobe staff. I thus consider that my problem cannot be solved with ExportPDF. I have to find another solution and I would like to be refunded for the unuseful subscription. 
Waiting for the refund.

Le 20/08/2014 00:08, Sara.Forsberg a écrit :
Dear Sarah,
Thank you for your help.
Best,
Christian
>
      Please refund my subscription
created by Sara.Forsberg
<https://forums.adobe.com/people/Sara.Forsberg> in /Adobe ExportPDF/ -
View the full discussion
<https://forums.adobe.com/message/6656157#6656157>

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