Poor internet and BT sport

Two months ago we got BT TV and Internet. Since then we have had internet issues.
BT sports get an error message ipc6023 and the Internet box shuts down and reloads about 4/5 times every evening.
I have lost count of the number of time we have spoken to the oversea technical department over the last month. All they want to keep doing is to check the line speed, get us to change some settings and then monitor it for two days. Two days later we have another call with BT, to go through the same things. This has been going on since we have had the Internet with BT and nothing has improved.
Three days ago we did have two engineers come out to check our inside connections. They couldn't find anything wrong with inside, but still couldn't fix the problem.
We keep on getting passed around, know one at BT wants to take ownership of this problem. It feels like as long as we are paying our bills that's all they care about.
Can anyone help.

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Triple-click anywhere in the line below to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit
Copy the selected text to the Clipboard (command-C).
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ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:11:29
Downstream
1,280 Kbps
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448 Kbps
Line state
Connected
Connection time
0 days, 0:11:29
Downstream
1,280 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.2 dB / 15.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.9 dBm / 12.3 dBm
Loss of Framing (Local)
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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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Follow us on Twitter @VZWSupport

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Good News
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[img]http://www.mybroadbandspeed.co.uk/results/25514591.png[/img]
Message was edited by: Pongify

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I am posting this to warn as many people as possible to avoid buying Toshiba in the future. Not only was the product faulty, which I can understand sometimes happens w mass production. But the service was completely unacceptable, which was the deciding factor for me.
1. My new Netbook NB-205/BL started intermittently shutting down for no reason (complete black screen, not even to blue screen). By the time I returned home from my trip it had stopped working altogether. The power light will come on, and the fan/hard disk will try to spin for a split second and then go silent and stop completely.
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