Possible hardware issue?

Before I get started let me say that I have the iPhone 3G 16GB, the latest firmware version 3.0.1.
Well lately it seem's like my iPhone works when it wants. For instance, the slider is unresponsive at times, apps on the home screen are also at times unresponsive to my touch. Causeing me to miss calls sometimes. Sometimes things are unresponsive and other times the iPhone works as it should.
Secondly when I go to browse the internet on the phone it is super slow. AT&T doesn't have 3G in this area so I'm used to the slow EDGE network, but lately my connection is so slow that I've been getting error messages saying: "Cannot Open Page Safari could not open the page because the server stopped responding.'' I hit the refresh icon, and I constantly get the same results.
Sometimes Safari will load the page(s) faster than normal, however once the page is finished loading it's just a blank screen. When I hit the refresh icon it will then lag when it comes to opening the page, to the point I eventually get the server has stopped responding message.
I've did the whole holding down the sleep wake button thing, even keeoing the phone off for a good 15 minutes, still get the same thing, yet I've got full AT&T coverage, and the little E icon is still showing.
I've even tried restoreing the iPhone as a new iPhone and still have the same issues. I had gotten so frustrated that I gave Apple a call, since the phone is still under warrenty and the woman I spoke with said it sounded like it may be a hardware issue with the phone scheduled me for an appointment at the nearest Apple store tomorrow afternoon.
Has anyone else experienced similar issues? If so did you go to an Apple store and, if you did what did they say was wrong with your phone?

Hi Jason, Yes I have a case-mate case for the iPhone which by the way I do not reccomend, because it has scrached the back of my iPhone badly. Yes I've tried removing the case and like I said earlier sometimes the phone works fine as far as responses go, other times the whole thing just freezes on me.
We do not have 3G where I live so I'm doomed to useing the EDGE network, and I have no home internet at the moment (Im useing a public wi-fi account) however for some reason since updateing to 3.0 and 3.0.1, the phone is unable to pick up most Wi-Fi signals around here. I've even taken a walk about 5 miles up the road from where I live and still am un able to get safari to load.
As far as stocks and such go, the news section is so slow to load at times that the phone automaticly dim's the screen in an attempt to conserve battery power and eventually shuts off.

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    Unit  Power  Nominal Power   Consumed Power   Usage Threshold   Traps  
    1     On      180 Watts     13 Watts (7%)          95         Disable 
      Port      Powered Device         State          Status    Priority   Class  
      gi1                               Auto            On      critical  class0  
      gi2                              Never           Off        low     class0  
      gi3                               Auto        Searching   critical  class0  
      gi4                              Never           Off        low     class0  
      gi5                               Auto            On      critical  class0  
      gi6                              Never           Off        low     class0  
      gi7                               Auto            On      critical  class2  
      gi8                               Auto        Searching     low     class0  
      gi9                               Auto        Searching     low     class0  
      gi10                              Auto        Searching     low     class0  
      gi11                              Auto        Searching     low     class0  
      gi12                             Never           Off        low     class0  
      gi13                             Never           Off        low     class0  
      gi14                             Never           Off        low     class0  
      gi15                             Never           Off        low     class0  
      gi16                             Never           Off        low     class0  
      gi17                             Never           Off        low     class0  
      gi18                             Never           Off        low     class0  
      gi19                             Never           Off        low     class0  
      gi20                              Auto        Searching     low     class0  
      gi21                             Never           Off        low     class0  
      gi22                              Auto        Searching     low     class0  
    [0mMore: ,  Quit: q or CTRL+Z, One line:                                                          gi23                              Auto        Searching     low     class0  
      gi24                              Auto        Searching     low     class0  
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    Overload Counter:          0
    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            3
    Invalid Signature Counter: 17583
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    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            0
    Invalid Signature Counter: 0
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    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            2
    Invalid Signature Counter: 1
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    Port Status:               Port is off - user setting
    Overload Counter:          0
    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            0
    Invalid Signature Counter: 0
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      gi5                               Auto            On      critical  class0  
    Power limit (for port power-limit mode): 15.400W
    Port Status:               Port is on - valid resistor detected
    Overload Counter:          0
    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            0
    Invalid Signature Counter: 0
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    Power limit (for port power-limit mode): 15.400W
    Port Status:               Port is on - valid resistor detected
    Overload Counter:          0
    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            0
    Invalid Signature Counter: 0
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      gi13                             Never           Off        low     class0  
    Power limit (for port power-limit mode): 15.400W
    Port Status:               Port is off - user setting
    Overload Counter:          0
    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            1
    Invalid Signature Counter: 0
      Port      Powered Device         State          Status    Priority   Class  
      gi14                             Never           Off        low     class0  
    Power limit (for port power-limit mode): 15.400W
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    Overload Counter:          0
    Short Counter:             0
    Denied Counter:            0
    Absent Counter:            0
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    Auto negotiation: Enabled
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    Admin Local link Advertisement    yes    no     yes   yes   yes  yes 
    Oper Local link Advertisement     -      -      -     -     -    - 
    Oper Remote link Advertisement    -      -      -     -     -    - 
    Priority Resolution               -      -      -     -     -    - 
    Port: gi10     
    Type: 1G-Copper
    Link state: Down
    Auto negotiation: Enabled
                                      1000f  1000h  100f  100h  10f  10h
    Admin Local link Advertisement    yes    no     yes   yes   yes  yes 
    Oper Local link Advertisement     -      -      -     -     -    - 
    Oper Remote link Advertisement    -      -      -     -     -    - 
    Priority Resolution               -      -      -     -     -    -
    Port: gi11     
    Type: 1G-Copper
    Link state: Down
    Auto negotiation: Enabled
                                      1000f  1000h  100f  100h  10f  10h
    Admin Local link Advertisement    yes    no     yes   yes   yes  yes 
    Oper Local link Advertisement     -      -      -     -     -    - 
    Oper Remote link Advertisement    -      -      -     -     -    - 
    Priority Resolution               -      -      -     -     -    -
    Port: gi21     
    Type: 1G-Copper
    Link state: Down
    Auto negotiation: Enabled
                                      1000f  1000h  100f  100h  10f  10h
    Admin Local link Advertisement    yes    no     yes   yes   yes  yes 
    Oper Local link Advertisement     -      -      -     -     -    - 
    Oper Remote link Advertisement    -      -      -     -     -    - 
    Priority Resolution               -      -      -     -     -    -
    Port: gi22     
    Type: 1G-Copper
    Link state: Down
    Auto negotiation: Enabled
                                      1000f  1000h  100f  100h  10f  10h
    Admin Local link Advertisement    yes    no     yes   yes   yes  yes 
    Oper Local link Advertisement     -      -      -     -     -    - 
    Oper Remote link Advertisement    -      -      -     -     -    - 
    Priority Resolution               -      -      -     -     -    - 
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    Type: 1G-Copper
    Link state: Down
    Auto negotiation: Enabled
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    Oper Local link Advertisement     -      -      -     -     -    - 
    Oper Remote link Advertisement    -      -      -     -     -    - 
    Priority Resolution               -      -      -     -     -    - 

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    The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
    Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
    Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
    But most importantly It says 'In rare cases, this may be a hardware issue'.
    So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
    When I asked them to escalate this, they said that there is no way to escalate.
    I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
    My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
    But I dont see how the support guys decided that this is a hardware issue. I need to know.
    And secondly I am shocked that Apple has no escalation path.
    Can anyone please help?

    Hi @imobl,
    You sound like an Apple support guy who hasn't been able to answer my questions.
    To respond to some of the points you made,
    - I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
    - you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
    - all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
    And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
    Please refrain do. Responding if there is nothing to add.

  • Hardware issues on iPhone that would qualify for a free replacement under the warranty, however I recently accidentally damaged the digitizer and now need to pay £177 to get it repaired just for them to send me a replacement phone anyway!

    Okay here is my problem: I bought an iPhone 5c about two months ago, and recently knocked it in my pocket and damaged the digitiser – although not the glass, but it is currently unusable. However before that it started really playing up.
    Primarily, it stopped being able to tell the time – which does not sound like a big issue, but is in fact a real pain as it throws out all my real-time apps, as well as making all my messages come through completely out of sync with each other. The time just seems to have slowed down, no matter if it is on ‘Set Time Automatically’ or ‘Set Time Manually’ – in half an hour it normally only forwards two or three minutes. Then the Bluetooth would not work, and then the same with the wifi – they just sat there with the turning on icon staying on and not changing. The next thing that happened was that my messages that I’d sent to people would occasionally send to other contacts over imessage completely randomly without me doing anything!
    I know these are hardware issues and covered by Apple’s warranty, and they would replace my iPhone if those were the only problems, but as the digitiser is cracked I have to pay £177 pounds before they will even look at it to replace the glass, and that is just so I can send it off again afterwards for them just to give me a fresh phone anyway!
    It is also not an option to do a self repair or go to a phone doctor as both of these will use non-apple parts, and void my warranty.
    I really am stuck as I don’t have that kind of money for a repair at the moment, and still feel like it would be a complete waste of time for a phone that is currently not working anyway that they would just replace. Is there anything I can do?

    "Is there anything I can do?"
    Yes, you can exchange the handset for a refurbished out-of-warranty product for £216.44 (includes shipping + VAT).  Treat your objects like women - with love, and respect.

  • Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up

    Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up with it for months, until june 7 when I decided it has been long enough, and I got a replacement. I told the genius bar what happened, and I already did the so called "steps" that apple reccommended on the site, which was reset network settings, restore iPhone. The genius bar gave me a replacement phone, so I was expecting that the problem would be over, but it isn't. It seems that it's iOS 6.1.3 which is the case of most public complaints on apple iPhone products. Not even 3 weeks after I got the phone replaced, it is doing it again, so I suspect I'm just going to get a replacement again? Unfortunately I only have until 5th of july 2013 until my 1 year warranty is up. After that, any issue I have, I have to purchase apple care. People are expecting this problem to be fixed but I don't see it being solved any time soon. This is horrible and really low, because I have been a good customer, when I talk to the people at the genius bar, I show the utmost respect I can to them for the work they put into their job, but somewhere there is a problem where something has gone wrong. Because of that, people that only have a one year warranty (which i received because I purchased my apple iPhone at an Optus outlet, once that one year warranty is up, I have to pay for a problem that isn't even my fault? That isn't how it should work, you should be fixing this problem so people can be happy customers and leave happy. Obviously you don't all know how to do your jobs, because if you did, we wouldn't have this problem. I would like a replacement phone, ONCE AGAIN. If this problem occurs again, I will simply stop buying your products, and lose faith in your company, your's sincerely, Jack Maher.

    This is a user to user help forum only. You are not addressing Apple here.
    My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3.

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