Preloader problem - feel like an idiot

I feel like a total idiot. I can't seem to get my
preloader to work. Here's my code. What am I doing wrong? The
problem is that myApp.swf loads successfully but the .onEnterFrame
function thinks that loader_mc is 1 frame and 0 bytes long.

Again, I much appreciate your help. I had put some trace
statements in trying to find out what getBytesLoaded/Total were and
they were coming back with values I didn't understand, so I kept
thinking it was trying to get the values of the empty_mc I had
instantiated instead of the thing I was trying to load and I kept
scratching my head as to why and tried a lot of different things
and was baffled. At any rate, in the end I think it's a timing
issue if I understand correctly. In other words, I think the
function started executing before it could really grab the correct
information about the .swf that I was trying to load. Is that
right?
Oh well, I'm out of the ditch with that silly problem now and
moving on to my next set of challenges. :-)
Again, thank you so VERY much for being a willing helping
hand to us newbies out here.

Similar Messages

Anyone else feel like an idiot?

Hi Guys,
Just wondering if anyone shares how I feel. I bought a G5 Imac 2.1 Ghz a little over a month ago, I am doing some video editing etc.....
Now with this new one out so soon, I feel like an idiot buying the other one (20' inch at $1700).... I could really use the extra speed (if it's true that it's twice as fast.)
I wish they would have offered some type of an upgrade offer for people who bought their Imacs just recently..
Anyone understand me?!!

YES!!! add me to the list!!! i'm ******, and feel like an idiot!!!
aargh!!
I was planing to wait until the intel macs came out to buy a new computer (My first Mac btw).... but when the G5 iMacs with iSight came out, i couldn't resist... and convinced myself that i would be waiting a long while till the intel macs were released... so i got one...
now i'm ******...
sure, the new ones might have a few problems, but i can handle that, i would rather that, than this G5 that is going to age FAR quicker than the new Intel ones... and my iMac is only ONE MONTH old... and it is out of date already!!
y did they release the iMac G5s with iSight at all???.. they shouldn't have.. just released the iMac Intel with iSight... GRR!!
OR they should have told us this.. frankly it is RUDE!!.. and i feel ripped off!
I even bought the 3-year extended warranty... is there anyway i can trade, or pay a little bit more and get an intel one??
is it possible to return this one?? (considering it is only 1 month old??).. then i will buy an intel one .. so apple won't really loose their money...
I am a student.. just finishing off my university studies in graphic design (college i think you call it in the states).. so i wanted a computer that would last a good while, and handle the applications etc that i need... this was a big purchase for me too, considering im a student.. infact the MOST expensive thing i own... so u can understand my frustration..
grr!!.. i feel so stupid!...
Next time, i am going to be EXTREMELY cautious buying anything from Apple... if they are lucky enough that i would consider EVER buying anything from them again!! grr!
Apple, I never expected you would be this rude, especially to a new customer... who you could have earned for life.. (i did love apple, and my ipod.. but this rudeness and inconsiderate behaviour has just changed my mind).. you are the same as all the other companies... forget my loyalty, BYE!
(PS. I am aware apple probably won't read this.. but i just had to vent my frustration..)

I'm syncing music to my iPhone. My playlist has 15.96 Gig but when I go to sync it, the iPhone says 18.1 Gig of audio. Any ideas as to why (I realize I'm probably going to feel like an idiot when I get an answer)?

My playlist has 15.96 Gig but when I go to sync it, the iPhone says 18.1 Gig of audio. Any ideas as to why (I realize I'm probably going to feel like an idiot when I get an answer)?

Do you have any voice memos that were created on your iPhone?
Did you include music videos?
If the iPhone isn't behaving like other iPhones, try restarting or restoring it.

CS5 DV capture/playback problems "Feel like I am hitting my head on a wall"

Ok, I am still trying to get our commercial production editor working as intended so our creative services person can make the full switch to the new machine. Right now he is half editing on his 7 year old Pinnacle Liquid system that is dying. My fear is a Hard drive will fail again in that old thing and he won't be ready to fully edit on this New system...
Up till now in my other posts I have had issues with Playback and capture problems with a Blackmagic SDI card. Not sure if it is incompatibility with my motherboard or lack of support from Blackmagic but playback was dropping frames if we used GPU acceleration. We also had the problems of pixel shift when doing dissolves on the timeline that are documented on Creative Cow as an ongoing problem that Blackmagic seems unwilling to fix. Also had problems with long format captures....
My system is currently as follows:
Asus P6T7 Supercomputer
i7-950 CPU
12 GB memory tripple channel
500 GB 7200 RPM boot drive
3 1 TB drives in a Raid 5 (2 TB usable space) for scratch (originally had 4 1 TB in Raid 0, one died and is out for warranty)
Out of frustration with the blackmagic card, and the fact that we are only editing to/from DVCAM SD, I decided to pull the card and go to a simple FireWire setup as that is what our newsrooms use to DSR-11 and DSR-25 decks.
Because This editor uses a DSR-1800 full size deck and was always tied to the Pinnacle via SDI/AES, I wanted to stay in that format. This was why I chose the Decklink SDI in the first place.
I picked up a used Firewire card for the DSR-1800. ($299 off of e-bay, originally a $1500 card)
I figured if this worked I could sell the Decklink SDI and be about even.
Now with the Decklink uninstalled and the firewire card connected, we are having new problems...
The capture from DV works as normal, but when you hit stop on a capture there is a very long delay.. 20 seconds to 3-5 minutes before premiere will pop up the "name this clip"... this does not happen on the DSR-11/25 decks in news.(they are much slower AMD Phenome II systems with 4 GB memory)
When I playback to the DSR-1800, it takes the deck 10-20 seconds to switch back to the iLink input. He switches the deck back and forth to other inputs for dub over from DVD and when he edits on the Liquid system. once it switches it plays fine....
Has anyone have experience editing from a DSR-1800 over firewire? I knew the option was there but have no experience using this setup.
I don't have any idea what would cause the major delay from the time we hit stop on a capture. No frames are dropped in the capture window and everything else seems to be working fine. We are not using deck control just clicking record and play on the deck and then stopping the capture when we are done.
The other problem, I wanted him to be able to use the $1600 Quadro 4800 video card so all renders would be quick and he would not have to wait like he did on the liquid system (everything rendered...)
The blackmagic Decklink SDI would drop frames playing out SD-SDI. I know SD-SDI is uncompressed format and I guess the issue could be just not enough disk speed to feed that output or there is a bottleneck in the PCIe buss. But now I found that DV does not allow GPU either, so he can't play the timeline with the GPU acceleration on at all. What a waste of $1600 on that video card if he can never use it!!!!!!
So as you can see I feel stuck. Can't seem to get any answers from Adobe or Blackmagic. now the budget has been slashed for this year and there is probably no chance I can try new hardware on anything...
At this point I may switch back to the Decklink card and add another hard drive to put the windows page file on. Harm has said load balancing across the system will speed things up.
My OS disk is much slower as a single 500 GB than the raid 0 was when I used the disk speed test. Sorry for such a long post but more information should help people know all I am dealing with..
Thank you,
Mark

Darren, I did run that test when we were using the 4TB Raid 0 for Scratch. The raid was much faster than the boot drive. I also found that he had some files on the C: drive. He has a Share on there with Photo's and logo's he works on in Photoshop.
I am wondering if I should have two Raids. One Raid 0 with two 250 GB drives for Boot, and then Raid 5 for the other three 1TB drives giving a 2 TB Scratch. That way there is some redundancy for scratch material. Only problem with that plan is if either Raid0 drive fails I lose the OS/installation...
Probably follow Harm's Drive setup advice and put the OS on 1 drive and have the Raid 5 for the others but move the Page file to either another spare drive or the Raid 5 array.
I also think his Media Cache is in the default space(hidden in common files under the user on the C: drive) knowing that is all the conforming audio files and such, it is probably causing the dropped frames when playing through the SDI out with GPU acceleration. GPU off and rendering always worked other than the shift of a frame when doing dissolves.
I think that with optimising the services through Win7 and turning off anything we don't need.
We are on a Domain and that automatically installs the Enterprise Antivirus. Does that cause problems? Also he runs as a user, should running as an Admin be a must? The main reason it is on the Domain is so he can have his e-mail accessible but that is not a big issue. What do you recommend?
I can remove from the Domain and have this a stand alone machine if that will allow me to turn off more stuff, and stop the anti-virus from running realtime scanning. Is there an antivirus you recommend? I usually like AVG free or Avast, and with these you can turn off the realtime and only have them run while at night when the system is not being used.

Feel like an IDIOT asking this

Ok... I'm an old guy trying to figure out this Dinc thing. I don't think I'm an idiot. But HOW DO YOU CLOSE AN APP????
I have AppKiller which can kill off an app, but when I open the Internet window, I can't find a Quit option in the menu. I thought that was insane, then I noticed none of my apps have a quit. This can't be right so I must have missed something in the 300+ pages of my manual?

To follow is from one of the articles. i've inserted my response/experience after each statement. So… the TL;DNR Version:
Android is hard coded to automatically kill a task when more memory is needed. do you really want to wait for more memory to be required to terminate a program?
Android is hard coded to automatically kill a task when it’s done doing what it needs to do. then why are there anywhere from 5-15 apps running every time i check?
Android is hard coded to automatically kill a task when you haven’t returned to it in a long time. again...many apps are always running? some that i never even started?
Most services (while possibly running in the background) use very little memory when not actively doing something. "very little" sure....but they are still using memory!
A content provider is only doing something when there is a notification for it to give. Otherwise it uses very little memory. again...still using memory.
Killing a process when it isn’t ready only causes it to have to reload itself and start from scratch when it’s needed again. if you want the app to stay open, just put it on the "ignore list" of your app killer.
Because a task is likely running in the background for a reason, killing it will only cause it to re-spawn as soon as the activity that was using it looks for it again. And it will just have to start over again. so what? if it'll restart...and if it's a vital app to you then use the "ignore list." (clock, calendar, etc)
Killing certain processes can have undesirable side effects. Not receiving text messages, alarms not going off, and force closes just to name a few. see above. if you use third party apps for email, mms, sms, etc....you just have to "ignore" those apps. but the killer DOES not kill the stock messaging or email programs.
The only true way to prevent something from running at all on your phone would be to uninstall the .apk. true...but you can at least kill the dozen apps running with one touch (if you use the widget instead of the app)
Most applications will exit themselves if you get out of it by hitting “back” until it closes rather than hitting the “home” button. But even with hitting home, Android will eventually kill it once it’s been in the background for a while. OR...you can kill it immediately with an app killer!
here's the deal.....if you learn how to use it properly an app killer is valuable. not necessary, but convenient. if you know how to use the ignore list and include what you need to, then i have yet to see how it can cause any harm. i'm no expert, but have had the inc with app killer for 4 months and love it!!! anyone can correct me if any of my input is inaccurate.

Okay....I feel like an idiot

Trying to burn a dvd from iMovie 08 to iDvD 08. GEEZ! My movie project does not transfer to iDVD 08. I can't burn from iMovie and when I try to transfer to iDVD, I cannot find a way to burn a simple video. It ends up copying like a test disc. Once done, I open the dvd, and it appears with a menu item and doesn't just play on my computer. When I load it on my dvd, it shows that stupid menu page with Root as the main subheading. On the pc, Roxio just burns a video to a disc and bingo. Instant video. I cannot figure out how to transfer in a proper manner. Please.....Help.

Or am I missing something?
To add to what AppleMan has already said, you need to "author" the DVD. That is, you need to encode your iMovie project output to MPEG-2 video content and multiplex it with either PCM audio (in the case of iDVD or DVD Studio Pro) or AC3 audio (in the case of Toast or DVD Studio Pro), add certain additional files which tells the DVD player which files to play and in what order, etc. Strictly speaking, the "templates" and menus are not required. You can, for instance, can create "insert and play" DVDs with Toast or DVD Studio Pro (or even turn an iDVD image files into such using an external utility) but this is not the normal way iDVD authors its DVDs.

I feel like an IDIOT! Please help me...

I have had my iBook for 2 1/2 yrs now, and until now just used it to store photos & music, do some desktop publishing & word processing. I decided to venture into the "iMovie" application which is interesting. I'm trying to make a movie from pictures in iPhoto which is doing fine but not i'm having MAJOR probs.
1. The text in my "title pages" looks good on the preview & fuzzy during the movie.
2. Sometimes while playing the movie to see how the music sounds with the pics, it "stutters", whereas in iPhoto the slideshow plays flawlessly.
3. I(thought I) finished my movie & hit the "Create iDvd" button, and I get a message that says 'COMPATIBLE VERSION OF IDVD REQUIRED, VERSION 3.0 OR GREATER REQUIRED'
****When I called Applecare, they said all I needed to do was go online & do an update, but I can't figure out what "update" i'm looking for. PLUS... (I don't know if this matters or not) I don't have an "iDvd" icon on my computer, just the button within iMovie.
Sorry for the long post, but i'm getting extremely frustrated, and I just want to finish this movie as a Memorial cousin who was killed last year to give to his mom.
Thanks for all of your help in advance.
CaliMacMom aka Shani in California

1) Text always looks better on the computer because it has much higher resolution than a TV so once in the movie it is downgraded to TV format. It will probably look better on an actual TV but still not as good as a computer.
2) What processor and speed is your computer? It could very well be a problem with the processor not being able to keep up with everything. Sometimes you get this when previewing, but after sending to a DVD or tape it plays fine.
3) Do you have a Superdrive on your computer? If your computer is an older one that didn't come with a Superdrive, then it didn't come with iDVD.
Patrick

How do I right Click??? (i feel like an idiot)

I don't know how to rightclick on my macbook there is no right click button could someone PLEASE Help me out?

Welcome to the Apple Discussions!
You can hold down on the "control" key as you click the trackpad button. You can also enable an option if you hold two fingers down on the trackpad to get a right-click when you click on the trackpad button in the Keyboard & Mouse System Preferences. You also have the option of using a mouse that has a right button, it should be recognized by Mac OS X automatically.
-Doug

Ok I feel like an idiot. Extreme question/explanation?

Ok, what exactly is the Airport extreme? I have a router and a wireless modem at work. What piece of equipment is this replacing? I don't get what it actually does and what advantage it would offer me. My current modem is wireless capable. So is the extreme a modem or what? I know this is an elementary question but I just don't get it. Any explanation is appreciated.
Message was edited by: theBman

The Airport extreme has a few other functions added. Printer sharing without having to leave one computer on to share the printer and network storage. There is only one USB port, however you can use a USB hub to share
ultiple printers and HDs. It also supports the back to my Mac service you get with a MobileMe subscription.

I feel like an idiot but how/where can I purchase iTunes Match? What am I missing?

Subject says it all.
Thanks,
Steve

hi steve i am new but i now about this when you enter in itunes in the part who says store below the icon of the itunes store appears an iccon the is the itunes mach if is not there is inside the itunes store is a link to buy the itunes macht

[SOLVED] New Install of Gnome 3.2 doesn't feel like loading

Greetings,
Before making this post, I have spent the majority of the day trying to solve this issue. I have switched from nvidia drivers to nouvela (sp?) drivers, incase that was the issue. I have scoured google, arch-wiki, and the forums until my eyes have bled. I have dug through the xsession-errors log to search out any missing components that might be causing this... but to no avail. If anything, trying to run and try Gnome 3.2 has made me feel like a complete idiot, who has obviously learnt nothing after years of using linux. So, I come here hoping that some one can point me to the solution my brain cannot itself come up with.
Here the situation:
I have been running KDE4 for quite some time happily. I have ran Gnome 3 back in its beginning days succesfully as well, but that was an older, now dead, pc. Having seen some neat little things about the new Gnome 3.2, I got an itch to give it a try. So, I go and follow the Gnome article on the excellent arch wiki- installing both gnome and gnome extras, letting it grab everything, change from kdm to gdm, and reboot.
Well, it gives me the old gdm I remember from the early gnome 3 days (wasn't this changed) despite it showing that it is GDM 3.2 via pacman. It shows my user name, lets me put my password, and shows the stripped background. One thing to note is that the cursor remains a clock face, never changing to a pointer.
I log in, choosing GNOME, all that remains is the wallpaper, with the clockface cursor, no pointer. I go take the kids to the bus stop, come back apx. 20 min. later, no change.
Ok, bug crushing time right? So I go through the steps. I make sure that gnome shell is indeed installed. I remove any config files (there weren't any), remove gnome shell, reinstall. No go. I rinse and repeat, but removing & reinstalling different things, such as GDM, and even gnome completely. No go.
Hopping into pekwm, I search. I make copies of the xsession-errors each time, and load them in pekwm after a reboot, looking through with pacman by myside to make sure I have any possible missing files. And finally after failure after failure I give up, and come here.
So, here's my xsession-errors log. Please, if anyone can help, or even offer any kind of suggestion that might spark something in my brain to get me going in the right direction, I'd greatly appreciate it. If this thread needs moved, merged, etc, please do so... I've searched the forums, but now my brain is numb, so yeah...
/etc/gdm/Xsession: Beginning session setup...
/etc/gdm/Xsession: Setup done, will execute: /usr/bin/ssh-agent -- gnome-session
gnome-session[1112]: EggSMClient-WARNING: Desktop file '/home/mythus/.config/autostart/dropbox.desktop' has malformed Icon key 'dropbox.png'(should not include extension)
** (gnome-settings-daemon:1138): WARNING **: libltdl.so.7: cannot open shared object file: No such file or directory
** (gnome-settings-daemon:1138): WARNING **: Cannot load plugin 'Color' since file '/usr/lib/gnome-settings-daemon-3.0/libcolor.so' cannot be read.
** (gnome-settings-daemon:1138): WARNING **: Error activating plugin 'Color'
** (gnome-settings-daemon:1138): WARNING **: libltdl.so.7: cannot open shared object file: No such file or directory
** (gnome-settings-daemon:1138): WARNING **: Cannot load plugin 'Power' since file '/usr/lib/gnome-settings-daemon-3.0/libpower.so' cannot be read.
** (gnome-settings-daemon:1138): WARNING **: Error activating plugin 'Power'
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GPG_AGENT_INFO=/tmp/keyring-HPDXfX/gpg:0:1
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GPG_AGENT_INFO=/tmp/keyring-HPDXfX/gpg:0:1
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GPG_AGENT_INFO=/tmp/keyring-HPDXfX/gpg:0:1
SSH_AUTH_SOCK=/tmp/keyring-HPDXfX/ssh
** (gnome-settings-daemon:1138): WARNING **: libltdl.so.7: cannot open shared object file: No such file or directory
** (gnome-settings-daemon:1138): WARNING **: Cannot load plugin 'Media keys' since file '/usr/lib/gnome-settings-daemon-3.0/libmedia-keys.so' cannot be read.
** (gnome-settings-daemon:1138): WARNING **: Error activating plugin 'Media keys'
Gtk-Message: Failed to load module "canberra-gtk-module"
common-plugin-Message: checking whether we have a device for 4: yes
common-plugin-Message: checking whether we have a device for 5: yes
common-plugin-Message: checking whether we have a device for 6: yes
common-plugin-Message: checking whether we have a device for 7: yes
common-plugin-Message: checking whether we have a device for 8: yes
common-plugin-Message: checking whether we have a device for 9: yes
common-plugin-Message: checking whether we have a device for 10: yes
/usr/bin/gnome-shell: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
gnome-session[1112]: WARNING: Failed to start app: Unable to start application: Failed to execute child process "if" (No such file or directory)
Initializing tracker-store...
Tracker-Message: Setting up monitor for changes to config file:'/home/mythus/.config/tracker/tracker-store.cfg'
Initializing tracker-miner-fs...
/usr/lib/evolution/3.2/evolution-alarm-notify: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
Tracker-Message: Setting up monitor for changes to config file:'/home/mythus/.config/tracker/tracker-miner-fs.cfg'
/usr/bin/canberra-gtk-play: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
Gtk-Message: Failed to load module "canberra-gtk-module"
Starting log:
File:'/home/mythus/.local/share/tracker/tracker-miner-fs.log'
Gtk-Message: Failed to load module "canberra-gtk-module"
Gtk-Message: Failed to load module "canberra-gtk-module"
/usr/bin/pulseaudio: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
Tracker-Message: Setting up monitor for changes to config file:'/home/mythus/.config/tracker/tracker-store.cfg'
Starting log:
File:'/home/mythus/.local/share/tracker/tracker-store.log'
** Message: applet now removed from the notification area
(nm-applet:1180): libnotify-WARNING **: Failed to connect to proxy
** (nm-applet:1180): WARNING **: get_all_cb: couldn't retrieve system settings properties: (25) Launch helper exited with unknown return code 1.
** (nm-applet:1180): WARNING **: fetch_connections_done: error fetching connections: (25) Launch helper exited with unknown return code 1.
** (nm-applet:1180): WARNING **: Failed to register as an agent: (25) Launch helper exited with unknown return code 1
Gtk-Message: Failed to load module "canberra-gtk-module"
/usr/lib/libgvfscommon.so.0: undefined symbol: g_free
Failed to load module: /usr/lib/gio/modules/libgvfsdbus.so
Last edited by mythus (2011-10-07 15:36:43)

Ok, I guess all it took was for me to post this to wake up and be able to solve the issue.
It is simple really. I just needed to re-install libltdl.
So, for those searching, if you get this similar problem,
pacman -S libltdl
is what solved it for me.

Ongoing problems - Would like to request a call back

Hi all,
I have quite a tale to tell you, and am reaching out for assistance by somebody that has authority to make decisions Once my account and case ID have been reviewed I would like a call back at the number on file. Thank you!
1/11
I ordered an Open Box NS-50D550N and specifically chose to pay a bit extra for the "Certified - Excellent" version of the product. It was my understanding this means a Geek Squad member has reviewed the TV, ensured everything works, and ensured all accessories are included in the box per this page: http://www.geeksquad.com/certified-openbox.aspx. Very excited for a big screen TV!
1/13
I received the TV and unfortunately no screws were included for the stand, no screws were included for wall hanging (New version of this product includes them), and there was a big puncture hole that went through both boxes, through the packing foam, and hit the screen. I called the 888 number and was told by a representative that "Unfortunately open box items are sold as open box due to the fact that they may be missing parts and accessories". When I pointed out that the item I purchased was "Certified - Excellent" and that I purposely chose this version because I wanted to avoid these problems, I was told the only thing I could do was return the TV for a refund.
That would have been fine if I didn't want this TV, but I did and unfortunately there were no other open box versions of this TV available. I was basically being told "tough luck there's nothing we can do but give you your money back". When I pointed out that I wanted a TV, not my money back, and that surely there's something they can do I felt like I was continuing to hit a brick wall. "No there's nothing we can do".
I then noticed that this TV was on sale "new" for $399. I pointed this out and said could I get a credit for the difference since I did not receive a "certified excellent" version of this TV (it did include the "certified" tape all over the box though!). I was told to hold on, then when they came back they said they issued me a $30 gift card.
"Great!" I thought. But, unfortunately this card has to come in the mail, I could not get the number over the phone or be issued an e-gift card, so I could not use it to immediately discount the cost of a new TV. Sort of worthless as I would miss the sale! When I pointed this out I was again told there was nothing they could do.
I was getting ticked off at this point because I felt like I am really trying to give Best Buy my money and they just don't want to work with me at all! I asked to speak to a supervisor. "Emily the supervisor" came on the line. I explained my situation and she seemed to understand! I felt like I was getting somewhere finally! She said she would issue an immediate $32 credit to my credit card in order to offset the cost of the Open Box I purchased ($367) with a new version of this TV ($399). I could then return the Open Box for a full refund and enjoy my new TV at the cost of the "Geek Squad Certified Open Box" I was supposed to have gotten.
Awesome! I was overjoyed with the news and thanked her for the support. I told her I wanted UPS to pick it up as we live a bit far from a store and it would just be more convenient. She told me that would be no problem, that she issued a refund and to wait 24 hours for my paperwork to come in my email.
1 hour and 15 minutes on the phone with 1-888-BEST-BUY
1/14
UPS shows up with the label. Unfortunately I had not received any RMA information in my email though. I called the 888 number again and I was told to not give the TV to UPS until I receive my RMA information in my email. Day after that (1/15) - UPS shows up, no RMA info in my email. Called again and told to not give it to them.
In the mean time I had ordered my new TV for local pickup the night I spoke with emily (1/13) and had my wife swing by and get the box. I get home and unfortunately she didn't notice the huge puncture mark on the front of the box. I packed the TV back up and took it back to the store to swap it out with one that wasn't skewered by a fork lift. Got that guy back home and decided I would set him up tomorrow.
22 minutes on the phone with 1-888-BEST-BUY
1/15
I give the 888 number a call again and tell them I still have not received any RMA information but that UPS continues to try to pick the TV up and bring their own tag. The representative tells me I might have better luck just taking the TV back to the store to return it there.
So, I decide to do that. First though, let's check out my new TV! I get it out of the box, plug it in, and the screen is completely shatered. Frustration!!! I pack my 2nd new TV up and the Open Box up and take it to the store that night. I wait in line, talk to the rep at customer service and tell her I need to return this open box and swap out this new TV for a third new TV.
The TV manager wants to see the screens for both before processing the return and exchange. I tell him that's fine no big deal. They pull the open box TV out and plug it in, and much to my surprise that screen is shattered too, exactly where the hole was in the box! So not only was my "Certified - Excellent" TV missing parts, but was also broken. Ugh! He plugs my 2nd new TV in and also verifies that screen was shattered.
The customer service rep starts with the return for the Open Box. Types in the order information, and the system wants to give me a refund for $367, the cost of my open box, minus the $32 I was already credited. I explain to her that "Emily the supervisor" credited me an extra $32 to make up for the price difference between the open box and the new TV. She goes and gets the manager, and he explains to me that the system will not allow him to give me the full refund and I need to contact the 888 number to get it straightened out. More frustration!!!
I call up the 888 number, talk to several people, and finally land with a supervisor in the Home Theatre department. She explains to me that what Emily told me is wrong, she had no authority to do that, it was impossible for me to get an extra $32 on my credit card, and a refund for the price of the open box minus the $32 was the best they could do in her department. She then tells me I need to discuss this further with the "back office" department and sends me back there.
I speak with that representative, and she tells me I need to send it back to bestbuy.com through UPS. I explain to her the problems I have been having with receiving the RMA information in my email. She tells me (paraphrased) "Oh no! When you have UPS pick up you won't get an extra emails from us They bring the tag and thats all you need!" ........
3 days of phone calls, several different reps, and she's the first one to tell me I won't be getting an extra email. Extreme frustration!!!!
I then explain to her the issues with the extra $32 credit. She looks and tells me as best as she can tell if I return the TV to them I will get my full refund for $367 + tax and be allowed to keep my extra $32 credit. I tell her great, lets get this return going and she tells me UPS will be out to my house tomorrow (1/16).
I then get my third new TV and the open box back on the dolly and back in my car.
1 hour and 20 minutes on the phone with 1-888-BEST-BUY. 2 and a half hours in the store.
1/16
I've plugged my new TV in today and everything looks great finally! My concern is, at this point, I have no idea what I am getting back on my card when you guys finally receive my open box TV. I can tell you I want what was promised to me though, a full refund plus I be allowed to keep the $32 already credited back.
If this is not standard procedure, I feel like the ~3 hours I have spent talking to customer service reps, plus the 2.5 hours I spent in the store last night, and the 4 TV's I have hauled around the house and the car allows me to expect the $32.
It's more the principle of the matter at this point.
Thanks for reading!

Hi russ01,
I have now gotten this order refunded and you should see your funds in the near future. I am also sending you a private message with additional details. To check your messages log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

After updating my Macbook Pro retina display to os x yosemite 10.10.2, the mause and track pad locks, and do not respond especially when using the Mac for a long period, please help, how can I solve this, I do not like feel like in windows, so I paid

after updating my Macbook Pro retina display to os x yosemite 10.10.2, the mause and track pad locks, and do not respond especially when using the Mac for a long period, please help, how can I solve this, I do not like feel like in windows, so I paid good money for this mack, I feel calm

Hi Buterem,
I'm sorry to hear you are having issues with your MacBook Pro since your recent Yosemite update. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are having intermittent but persistent responsiveness issues with your mouse or trackpad, you may want to try using Activity Monitor to see if these incidents correspond to occupied system resources, especially system memory or CPU. You may find the following article helpful:
How to use Activity Monitor - Apple Support
If the entire system hangs or locks up (for example, if the system clock freezes and stops counting up), you may also be experiencing some variety of Kernel Panic. If that is the case, you may also find this article useful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden

Preview will not print 8.5" x 14", only when the computer feels like it

This problem has gone on for too long and I don't know what else to do. I have flyers that I cannot print because preview refuses to recognize the document size correctly and consistantly, and I have no other program that can print to our copier.
This happens with any PDF that is not 8.5" x 11". Both 8.5" x 14" and 11" x 17" exhibit the same problem. First I open a PDF in Preview, then I change the document size in Page Setup to "US Legal" and scale of 100% (the scale is always wrong because it is automatically resizing the document to fit on 8.5" x 11"). Then I go to print, check under Paper Handling and under Destination Paper Size is says "Use documents paper size: US Letter". This does not change no matter how many times I visit Page Setup and no matter how many times I save and re-save the file.
At random it will recognize the document size as "US Legal", but this happens only when the computer feels like it, at least that's what it seems like because there are no other settings that are different between one file and another that would cause it to print one as Letter and the next one as Legal.
Some PDFs are created in Photoshop, while other are created in Acrobat. I cannot print directly from Acrobat because of some weird problem with our copier; I cannot print from any Adobe CS3 software.
I don't know what to do. Any help is greatly appreciated.

com.apple.print.custompapers.plist didn't exist on my machine, but com.apple.Preview.plist did. I moved it to the desktop as you suggested, opened the files in Preview and this time it worked. Thanks so much!
I tried looking at the file, but it didn't make any sense to me. Must have been something in there that caused the problem, though.

My iPhone 4 lock button feels like there's something underneath it?!, My iPhone 4 lock button feels like there's something underneath it?!

My Black iPhone 4's lock button feels like there's something underneath it when I press it. No water has been in contact with my device at all, and I'm certain of it! I don't know what to do! Should I take it to the Apple Store or see if it stops? I've still got warranty so I can take it back but it would be a problem as the nearest Apple Store is in Manchester and I have no transportation lately as train costs and no car. Thank you!!

If it is a hardware problem, that means that one of the physical parts inside the phone is defective. This is opposed to a software issue, meaning that there is a problem with the operating system (iOS) and not the phone. Since the power button is a physical part of your phone, it is hardware.

Preloader problem - feel like an idiot

Similar Messages

Maybe you are looking for