Problems exporting to Word

Hi,
We are using the crystals reports bundled with VS2005 targetting .Net Framework 2.0, for a web based application. On some development PCs(Windows XP Sp3) and some ISS servers(IIS 6.0 and Windows Server 2003 R2(SP2) where the application is hosted we have a problem exporting the report is exported to word (programmatically using eportDocument.ExportToHttpResponse). Export to PDF and Excel on the PCs/server worls fine. This problem happens to all the reports in the system.
The problem is that the window opens and closes and we don't get to see the word document. But the same report when exported to word from the export option in the Crystal Report viewer, it works fine. Also on two of our Windows 2003 server with SP2 the export to word is working fine.
Please can anyone help us resolve this issue.

Hi,
We are using the CR bundled with VS 2005 which is CR version 10.2.3600.0. On the development machine where the export is not working, we have CR 8.5, the CR bundled with VS2005 and CR 2008(CR 12.0) with SP1 installed. We use the Visual Studio Integration manager to switch the versions from CR for VS 2005 and CR 12.0 and vice versa.
On the Windows 2003 R2 server, we have used the CR redistributable package to install Crystal report runtimes. No other version of CR or any service packs is installed on this machine.
We initially had a problem with the CR on this server, where the reports would not work evertime the server was restarted and we had to re-install the distributable each time. To solve this, we had to manually register this dll C:\Program Files\Common Files\Business Objects\2.7\Bin\sacommlayer.dll. (I believe this is a known issue with Windows Server 2003 R2 and .Net 2.0).
Please let me know if you need more information.

Similar Messages

Having Problems exporting as word

I am trying to export a document as word, or save it as word. When I try both these options it tells me 'An unknown error occurred'. I can export other files as word, but not the one I want. Have also tried on my husbands imac with same result. Have also tried duplicating it and saving it. The file is basically text only. Any ideas what's wrong?

Hi Barry
Thanks a lot for replying, the document's name only has text in, so that's not the problem this time. But it's good to know that for the future.
In the end I had to convert to PDF, which seemed to work for what I needed.
I guess it will remain one of life's mysteries.
Thanks,
Esther

Signed up twice for adobe pdf export to word and still not working - anyone else have this problem?

signed up twice for adobe pdf export to word and still not working - anyone else have this problem?

In XI.
I can’t just export to word as I have done in the past in one simple click.
Convert to button is greyed out.
Now I have to save the pdf file on c drive when I am in outlook…then goto export pdf file…then find file then export to word.
I bought new computer with windows 8 (which is awful) and then bought pdf export again…
Any thoughts on how I can get back to one simple click again when I open a pdf file from an email in outlook?
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Mike

Problems Exporting Report to Word

Hi,
We are using the crystals reports bundled with VS2005 targetting .Net Framework 2.0, for a web based application. On some development PCs(Windows XP Sp3) and some ISS servers(IIS 6.0 and Windows Server 2003 R2(SP2) where the application is hosted we have a problem exporting the report is exported to word (programmatically using eportDocument.ExportToHttpResponse). Export to PDF and Excel on the PCs/server worls fine. This problem happens to all the reports in the system.
The problem is that the window opens and closes and we don't get to see the word document. But the same report when exported to word from the export option in the Crystal Report viewer, it works fine. Also on two of our Windows 2003 server with SP2 the export to word is working fine.
Please can you help us resolve this issue.

Wrong forum. Please post on the .Net forum.

Pages export in Word format problem

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Crystal Report error exporting to Word

My company recently deployed a Microsoft Security Patch to our workstations that's causing a problem with Crystal Reports. When exporting a Crystal report to a Word file (from a VB 6 application) the following error is generated when opening the file: "You are attempting to open a file that was created in an earlier version of Microsoft Office. This file type is blocked from opening in this version by your registry policy setting."
My company uses Crystal Reports v 8.0.1.0. Is there a more recent release that provides a fix for this error?
Thanks.
David
Edited by: David Verbinski on Nov 5, 2008 10:35 PM

I know 100mb works because I have created word document reports with that size before using the crystal export. Just really big reports. I'm not sure on the exact size because it doesnu2019t work but I know there is more data in the report than the 100MB report which works so it doesnu2019t work on some reports larger than that (don't know the specific size because it doesnu2019t work) sorry for being redundant.
Not sure about a size limitation on an RTF formatted document that is saved as a *.doc (word document).
It's my understanding that exporting to a .doc is the same as exporting to .rtf because the .doc is in .rtf format. I may be wrong but if you change a .rtf extension to a .doc extension, you get the same thing when opening the file in word.
When exporting to RTF format I get the same error, so I believe they are using the same or similar process.
Yes I tried on other machines and different servers and the error only occurs when exporting large documents to word. Small documents work fine.
If there are file constraints in exporting to word, I believe a more distinct error message could be displayed related to the specific error.
No I did not upgrade my pc or software, I developed the report and am running specificly for 11.5 release 2 with service pace 3 installed.
Thanks,
K

Export to Word RTF - Page Server error when over 160 pages exported

We have XIR2 SP2
We have a Crystal report published into this Enterprise which, when all parameters are widened, runs to 190 pages.
The resultant report includes tables
We can export to PDF but the client requires it in Word RTF
We can export to Word RTF Editable - and all 190 pages are produced in the resulting file, but of course the tables are omitted and the result is messy.
So, we need to export to Word RTF where the format is neat and includes the tables.
However, when we try and export more than 160 pages to Word RTF, we receive the following error.
CrystalReportViewer
handleCrystalEvent failed
Unable to retrieve Object.
The Page Server you are trying to connect to is not accessible. Please contact your system administrator.
We have a duplicate environment with an identical configuration, standing by as a failover environment and which points to the same data.This produces the same error, so we don't think it's an installation corruption or failure.
The page server is set to a maximum of 2,000,000 rows, the cache server at 256000 maximum.

Hi Tony F,
Many thanks for coming back on this one. Both Enterprise servers are identical in BO config, Windows 2003 server, but different in hardware.
One has 4 proc and one has 2, one has twice the memory of the other, yet both fail at over 161 pages. Both have their boCMS db's on different servers, both derive the data from different servers.
IIS is the web server. The only common denominator is the actual installation software itself and the person who installed it (me).
On Friday, instead of running the reports in Enterprise/Preview or Infoview (both exhibit the problem) I switched from our default activeX to DHTML, and advanced DHTML. No improvement (Our report wouldn't work with Java, which we never use)
On the suggestion of the SAP/BO support girl, I then SCHEDULED the report for immediate running and chose WordRTF as the format. This works fine.
So on that evidence I suspect a software glitch that is specific to using Infoview to open the report rather than schedule it - the two processes must access the WordRTF translator in different ways.
I'm hoping there is a patch or hotfix that can solve it. Sadly, our users don't have the appetite for the few extra clicks to use the workaround so we're going to have to pursue it with BO unless the forum comes up with an answer - perhaps its something I didn't do properly on installation, or a CMC/CMS setting. We've got 2m row limit on the page server but the report's row count is nothing like that and, anyway, it works if scheduled.
I'm really grateful to you for taking the time to reply, I hope the above answers your question - if I had hair to pull out, I'd be doing just that!
Kind regards
Tony W

Export to WORD - what's with these boxes around the text?

Post Author: Emily
CA Forum: Exporting
I am new to CR. I am using version 10.0.0.533 We use CR with ClearQuest for problem reporting and other data collection.
Rational (ClearQuest Vendor) tells me it's a CR X problem.
I use a CR report exported to MS WORD as a template for taking meeting minutes. With our old CR version, the ClearQuest export was great and I was able to add text into the report. With CR X, the report in MS WORD comes out in text boxes and editting this output is not pretty. I do not want the boxes, I just want free flowing text as if I had written a WORD doc so I can edit it easily during the meetings. I have tried export to text, copy, paste but I loose all of the formatting. I have tried HTML and then copy, paste, but this is even worse than the text output. RTF also has the text in boxes.
Someone out there MUST have run into this problem also. Help me...

Post Author: kepner
CA Forum: Exporting
Hi,
Did you find the solution to export to Word in the free flow text format? Could you please share with me the resolution.
Has any body foud the resolution to this issue? any updates from MIcrosoft or BO.
Regards,
Kepner.

Export to Word loses tab setting

Post Author: HmCody
CA Forum: .NET
I am very new to Crystal Reports with VS.net and have run into a problem that I hope isn't a bug.
I am creating a report that needs to be able to be exported to Word (it gets sent to the printer for inclusion in a program). Several of the text objects are formatted with right tabs set at the right edge of the object. Everything lines up perfectly when the report is viewed in the Report viewer and when I export to a pdf, but when I export to Word the right tabs are converted to left tabs and the text aligned to them is out of view.
Anyone have a clue as to why this is happening and if there is a way to fix it?
Thanks for your help.
Helenmary

Sorry - no pointers. Other than patience - this is a known issue, probably to be addressed in Service Pack 3 of Crystal reports. See Kb [1643979 - Crystal Reports for Visual Studio 2010 does not look for ForceLargerFonts registry key|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333633343333333933373339%7D.do]
I have seen one or two reports of people using the below KBase with success (you'll have to modify the reg key to reflect CRVS2010). But most have no success. Testing this I did not have any success either, nor did I see the CRVS2010 engine looking for any of the keys noted in the KB....
[1644563 - How to create the ForceLargerFonts registry key when using Crystal Reports 2008 (12.x)|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333633343334333533363333%7D.do]
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup
Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]
Edited by: Ludek Uher on Jan 19, 2012 6:37 AM

Export to Word, Text does not appear in Word document

I have created a document in Pages which needs a table as part of it. I need to convert it to Word for work but when I use the Export to Word function it creates the Word Doc file but the table is blank - no text in the table at all? (Other text outside of the table is created).
Apart from that the formatting is not as it should be and some text (outside of the table) is incorrectly placed on the Doc file.
My fall back up to now has been to export to pdf (which works perfectly) and email that, but that stops it being edited at work.
Where should I be looking to make sure the text in the table in pages is exported to the Word document?
Or amn I expecting too much?
I am using a retina iMac, Yosemite OSX. Thanks.

Pages v5 (any version) is none of the following:
Word clone
Predictable
Professional/business grade software
Complete
Entirely debugged
Thoroughly documented
Many have, and continue to report export problems with Pages v5. Since we cannot peer over your shoulder as you enter text in a table, or if you tried to make the table behave as if in MS Word, the best bet would be to drop Pages entirely and use MS Word in Office for Mac 2011 (update 14.4.7 or later). Then you will be able to stop gambling with document conversion, work in the native Word .docx format, and recover some lost productivity. Word, not Apple's Pages, is the corporate word processing standard — for a reason.

Export to Word file size is huge

Sometime after the end of March, the "Export to Word..." action in Pages has started producing very large file sizes. The Pages file itself will be 119KB, but after exporting to .doc, it will become 1.5MB. I have to export Pages files to Word all the time, to submit files to submission systems that have max file sizes, so I've been unable to upload my files, which is obviously a problem (and didn't used to be).
To fix this I have tried... restarting. I have deleted the Pages plists, restarted. I have tried exporting on a different computer with the newest version of Pages, which produced the same file size result. I have copy/pasted the text into a new file, tried again. Etc, etc. In the end, I had to borrow a friend's computer to pull the 1.5MB Word export into Microsoft Word itself and resave, to get the expected smaller file size of 47KB.
Please help. Or, if there is no solution, I'll report as bug to Apple Feedback. Thanks!

To my knowledge all Pages 5 Exports have been particularly bloated.
Since I have not considered Pages 5 worth using for serious work I can't compare between Pages 5.1 and Pages 5.2 as to whether the problem has actually got worse.
All I know is that Pages 5 files & Exports are massively bigger than Page '09 files & Exports.
Peter

Export to Word Errors - possible fix

Like several other people have mentioned, I wasn't able to export to Word. I'd get an "unknown error has occurred" error message and it failed. I decided today I'd solve this problem if I could and since I knew lots of people were exporting as Word okay I had three suspects in mind. It was my second.
Using Font Book, I turned off all the Chinese, Korean, Japanese and Arabic fonts because I don't need them. Oops. I haven't delved into which are absolutely necessary (assuming any are not) but turning on all the default Apple fonts was the fix for me.

Great tip. Following your advice with a little trial and error discovered that the Japanese font Hiragino Kaku Gothic Pro is the only one I needed to activate in order to successfully export to Word.

Export to Word, letter l different size

I exported a pdf to Word and all the letter L s appear to be thicker but aren't shown as bold when selected. Bizarre! Pdf has unknown font which became Arial in Word.
Also, how do you get the 'properties' in a pdf file to display fonts in the file?
Thanks, Sara

Thanks for your prompt reply!
I am using Acrobat X Standard (v 10.1.13) on a PC with Windows 7.
Not sure about saving the PDF. You mean do a Save As to create a second file?
As for the fonts issue, I’ve done what you pointed out and got a blank box. I did not create this PDF and don’t know if it was created by Adobe or something else! Maybe that’s the problem?
As for my initial problem, I think I found a ‘cure’. Select the funky font/word and click on Font(Ctr-D), go to Character spacing tab. The thick Ls were less than 100% scale and usually Condensed spacing! I went through the whole document, making tedious one-by-one changes. At least it was only the letter L that was affected, which I find truly weird!
After I wrote you, I tried a different PDF export to Word and it looked like a bad OCR and was worse than the first one. I spent most of the evening working on it. I’d be happy to have you look at it. Do you want both the PDF and the Word file? I did Save the PDF but the second exported file looks identical to first.
Thanks,
Sara

Export to Word fails

Most of my help projects are exported to Word at some point
for editorial review. This works fine except on one project. When
exporting this problem project, the process fails on any number of
topics and always with the glossary. It looks like the project is
damaged in some way, though it builds fine as Web help and HTML
help. here's what the log says:
Warning: The Word Document became corrupt when attempting to
append a malformed topic: mytopic.htm'
Failed to process 'mytopic'...
Fatal Error: Word Document got corrupt. Abort building
'References'.
Failed to build 'References'...
Failed to build 'References'...
Failed to build one or more chapters.
Building 'Glossary'...
Failed to build 'Glossary'...
I've replace 'mytopic' but the errors remain. The source code
does not seem to be the problem. also, the export fails on various
other topics too. If I exclude the glossary the export fails anyway
on any number of topics. As soon as an error occurs, Word fails to
respond. The only way out at that point is to kill the applications
via Task Manager.
The project is huge - about 1000 topics and plenty of
hyperlinks between them. I don't want to have to import them into a
new RoboHelp project unless all the links remain intact.
I am using RoboHelp 5.02x on Windows XP on a computer with
ample resources.
Any suggestions would be very welcome!
googun

You could also create several SSLs, each of which generates a
portion of the project. If you have topics grouped into folders,
even better.
If you must have a single document, then just append all the
Word docs after running all the SSLs (and by the way, you can batch
generate any combination of SSLs).
Good luck,
Leon

Acrobat 9/9.1 - Coruption when export to Word

Hi,
I have been using Adobe Acrobat 9 for a few months now, both in version 9 and 9.1
I have recently been asked to utilise the export to Word feature, which from experience in version 8, has and should be a relatively painless process.
However, to my shock, version 9.x seems to have serious issues when exporting to Word. I find my documents are heavily truncated and often crash word on the second to last page of the document.
I have tried this in our Production environment, Test environment and on a vanilla installation of Windows 2003, to no avail.
I have tried the 'export to HTML' option as one of the guys on the forum suggested, but breaks the formatting considerably.
Any ideas?
Many thanks,
Andrew

You might try extracting page groups and see if it works on the page groups separately. It may just be one page or such that is having a problem. I really have no clue, but that might be a troubleshooting approach. As far as Adobe help, welcome to the world of Adobe. That is how a lot of us got to the forums.
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Problems exporting to Word

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