Problems with support

Hi,
my problem is support Apple, I have sent for repair my ipod 4gb ,after many days they have sent back to me a new ipod but 2gb !!!
they are days that telephone but I do not succeed to having one answer !!!!
I believed that Apple was one serious company,me it does not seem the way of dealing the customers !!!!
my case numbers is 67786627
Help me !!
thanks
ipod 4gb
Message was edited by: ipsale

If they sent you the wrong size iPod back, you are going to need to work with Apple Support to have it replaced. There isn't anything anyone here can do for that. I would recommend contacting support, re-explain your situation and have proof available as to what you own...registration/serial number, sales receipt, etc. Offer to fax that information to support so they can verify.
If they still refuse to help, ask to speak to a manager.
Dual 1.2 G4/Intel Mini Dual Core Mac OS X (10.4.8)

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How does one escalate problems with support

Hi
How does one escalate problems one experience with support?
The support desk has agreed three weeks ago that they will arrange for my Playbook to be collected - and I have follwed up a number of times - but still nothing. I am still sitting with a useless Playbook.
Thanx

I had the issue too, you have to agre to the email that was sent to get RMA done.
might need to call support once more and explain this part and agree to the email.
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Problem with Support Package SAP_BASIS (Error Stop) IMPORT_PROPER

Hi Everyone,
i want to apply Support Pack for SAP_BASIS. Now Its Level is 0009 (ECC 6.0).
i did import the SPs SAPKB70010 and SAPKB70011. We only want until Stack 11.
The test scenario was without an error. But during the Standard scenario there occurred a problem:
SPAM Status: Error Stop
Import Phase: IMPORT_PROPER
I guess there are different reasons:
1) We didn´t make a SPAM update before! it´s still version 7.00/0021.
2) I have no idea if the guy before me made a kernel update.
And now i wanted to update SPAM to version 27. but first i should "repair" this problem because the SAP_BASIS is still in the queue.
Is there a possibility to delete the queue, update SPAM and the Kernel and then try it again with this support package?
We cannot go further than Stack 11!
please help me!

Hi,
This is not because of SPAM version nor the upgrade of kernal.If that was a SPAM problem then it will
not allow you to define the queue.
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If this error occurs then post the import logs for further analysis.
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HT201401 My iphone is dead is from singapore and i leave in greece and i have problem with support in greece what i can do

Hello i have big problem i am seaman and i traveling arround the world i buy apple staff all the time from iphone 3g -3gs - 4- 5 i pad 1-2 macbook pro retina now i planing to buy imac my problem i have before one problem with my laptop and apple direct fix it to me and also buy it from singapore now i have problem with my mobile iphone 5 32gb i buy it also from singapore and i leave in greece i join to arrmy and no posible to use my mobile for 5 days the buttery come down and at last when i take off from army go back see my mobile empty put it on plug try to recharge but nothing fully dead not start no charge what i can do i speak with apple in greece and say me we check the problem but maybe you must send in singapore etc the problem i buy the iphone same price from greece no any change i have worldwide quaranty what i can do so i dont buy apple again only from greece is not possible i buy all my staff like this because i know if i have problem the apple have the best service but after that i very sad relay i dont know what i can do and in 5 months i lost 800 euro ... pls tell me what i can do
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The iPhone warranty has never been International.
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Problems with Support Hotline

Hello community
this may be an exclusive problem in old Germany.
One month ago I bought a new Airport Extreme. At home I tried to configure this model ending all times with an error code.
Next step: I contacted the official Apple support hotline (as I have a 90 days support for free). I had to do the call with my mobile phone. No the cheapest activity using the 0180-number.
After 45 minutes (including 9 minutes of waiting time; aprox. 15 minutes checking organizational issues as serial number; date of acquisition and so on) the result was that I got a damaged model. I was asked to contact the supplier to change my Airport Extreme to a new one.
I did that. The damage was approved and I got a new model. This one now is working perfectly.
From Apple support I got one notification confirming the date of acquisition for the first Airport Extreme. I answered that mail by giving the new serial number with the same date of acquistion and I asked them in the same mail if I can count with any refund of 45 minutes of mobile phone costs.
I got back a mail confirming the registration of the new serial number. Nothing else.
Additionally got a questionnaire to evaluate the quality of support hotline for this problem case. I answered this mail and also mentioned the incurred mobile phone cost. NO RESPONSE.
No my question: Does anybody have experience with such kind of complaints (in Germany) ? Any idea to which Apple mail address I may write ?
Thanks for your help
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what kind of software did you spend $500 on?
click Kudos to say thanks if I helped

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Hi Experts,
I have installed CRM 7.0 support release 1. After that,I have successfully imported the following components SAPKA70107 (level 7), SAPKB70107 (level 7), SAPK-70107INPIBASIS (level 7), SAPKW70107 (level 7) and SAPK-70108INSAPBSFND (level 8). Also, SAP_AP: SAPKNA7016 & SAPKNA7017 have been imported successfully.
I facing the below issue while trying to import SAPKNA7018. (As it is CRM I am importing with CRM Support Package Manager wizard.)
Prerequiste     Log. AND      Prerequisite      Prereq typ       Package Description
SAPKW701??      1           SAPKNA7018       P                     Could not find an equivalent
But already SAP_BW patch is successfully upgraded to level 7 (SAPKW70107).
While checking PAT07 table it is showing dependancy as:
PATCH                CONJUNCT SEQUENCE REQ_TYPE REQUMENT                                 CONFLICT_R TRUTH FLAG DESCRIPT
SAPKNA7018           01       001      A        SAP_AP,700                                          T
SAPKNA7018           01       002      P        SAPKNA7017                                          T          SAP_AP,700,0017
SAPKNA7018           01       003      A        SAP_BW,700                                          T
SAPKNA7018           01       004      P        SAPKW70022                                          T          SAP_BW,700,0022
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Hi Experts,
Please share your thoughts. The issue is still persisting.
Any help is appreciated.
Thanks & Regards,
Sujit.

Problems with support for zen microph

first, let me say i think the zen microphoto is great (my first mp3 player).
however i have tried, through this forum, the help lines and local duistributors to get to the bottom of the charging issue and noone can give a definiti've answer! i would have thought the question "can a zen microphoto be charged with any uni'versal USB wall cherger" is a simple one, but noone knows the answer!!!
so you ask all the stores that sell microphotos (by phoning approx 70 different stores from six different franchises), and they sell you four different kinds of uni'versal wall chargers, but none of them actually charge the device, yet when you return them they say they do work, but if they dont we dont know why. so you ask them how to get to the bottom of it and they say we dont actually know how to charge this product so call the help line.
so you call the help line, and the only answer you get is "we dont recommend anything other than the creative charger, and here are the distributors details", but they are incapable of answering the initial simple question.
so you call the distributors, who dont actually know what part to look for, and they say it doesnt matter anyway becasue we dont sell to the public and you should go to the stores that sell the zen microphoto!
so you ring the help line again, and they give you a different phone number to ring. so you ring it and they say yes we have the uni'versal power adaptor, but the only way to get them is to send a checque then we dispatch the goods! since when did economies and good sales companies revolve around sending cheques!!! not to mention if you did your still not entirely sure of if you get the right thing as they have no clue as to why there may be an issue.
and then you look for someone from creative to give some feedback to and theres no way of doing that either! so now i have an expensi've paperweight for my 3 week holiday next week as i cannot get a check of to the other side of the country (im in perth, western australia) and get the adaptor returned (via mail by the way, thats the only way we do it) before i leave. and surprise surprise i am not taking a computer with me on a 3 week motorcycling tour of the country.
Wake up creative, support your products properly, inform your customers of the restrictions on how to charge your devices without a computer, and the difficultis in sourcing said charging equipment, becaues it doesnt matter how good your mp3 players are if they cant be recharged easily. is anybody from creative listening?

bootross wrote:
"if i HAVE to have a wall charger that works"?
no i was thinking id get one that didnt work so it could sit in a corner doing nothingwith the unchargeable zen!
the point of the story is that i, like may others, do not travel with a computer so i need a charger. I do not mind buying a creative one, however they are very difficult to get (especially when the help line people dont know what to get).
conversely, it is very easy to get a "uni'versal" one from anywhere. so i am going on a motorcycle trek and the four electronic devices i am taking (which all charge off USB) all need there own chargers - surely any person, biased or not, can see that in this day and age this shouldnt be needed?
i wont be at all suprised when i get a creative one that iot won charge anything else...
the other point is - support people should be able to say if uni'versal chargers will work or not and let me worry about the warranty. however the fact is they do not know the answer - as mentioned i have tried four different ones (2 of which are the same specs as the battery) and they do not work - why cant anyone tell me why?
. when he said "that works" I am 99% certain he implied "that works with your player" and not that you would want one that didn't work at all.
2 - 4.
Because every company makes power supplies that work with other stuff than their product.
no, it's a sad state of afairs, but the general flow in the electronics business is to make PSU's that matches your own power specs only, if they just happen to coincide with other products it's great, but not one company goes "we need to make sure people can charge their iPod and Zen players with the PSU for this discman"

Problems with Adobe account and Adobe support!

We bought in December 2012 "Creative Cloud for teams" (10 licenses).
I have since started our problems with support Adobe that continue today: (
1. We do not receive invoices by e-mail - every month we have to ask several times adobe support on the current invoice and then wait for it a few weeks!
2. We receive e-mail confirmation with errors - confirmation of transactions on a credit card that we receive by e-mail are wrong - no part of the information.
3. No confirmation on Adobe account - on account do not have Adobe confirmation of financial operations for the month.
4. No information about the subscription on Adobe account - There is no information about subscriptions purchased
We contact every few days with Adobe and get the standard answer "please wait 2-3 business days..." ..... and nothing.
Adobe... why you're doing jokes about the business customer?

Ehhh...
Every company in Poland who buys a service or product Adobe need VAT invoice (
required document).
I have in my Adobe account information only payments for the month of December.
For this month I print the invoice (screenshot below).
But unfortunately there is no information on payments for the next month - a technical error Adobe account!
My friend also has a company and subscription and have all the information in Adobe account (screenshot below).

I have a problem with wifi in my iphone 4s, i already try everything and download latest version 7.1(11D167) but wifi switch is not working, its my humble request to Apple support team that pls resolve this problem as soon as possible because

I have a problem with wifi in my iphone 4s, i already try everything and download latest version 7.1(11D167) but wifi switch is not working, its my humble request to Apple support team that pls resolve this problem as soon as possible because its a prestiage of Apple Company.
Pls inform me how can i resolve the problem of wifi.

You have to go to autherized iPhone agent.

Problems with display of preview - and Adobe's tech support.

Hello, all.
After quite a bit of struggle I am still experiencing problems with the way Bridge CS5 displays previews. Previews are displayed with rather low quality. By that I mean low resolution that causes images to appear pixelated and out of focus. I've tried every possible setting in Bridge (or at least I think I have) but nothing seems to work. The setting that forces Previews to be built to the specific monitor size of the computer used doesn't work for me as I spend equal amounts of time working between my Macbook Pro 17" and my Apple 30" cinema display that have different resolutions. I've tried this setting and the preview images created on the notebook would not display at all on the 30" display.
I have contacted support only to find it is nearly non-existent. A voice obviously from someone located in India answered and kept asking what I considered to be basic questions and must have used the word "apologize" at least 20 to 30 times (no exageration) during the 1 hour and 43 minutes we were on the phone to accomplish nothing other than to "register" my complaint.
What is happening to Adobe ? This is not a joke, a rumor or an angry comment but rather a serious question from a user who has built a professional workflow based on the use of Adobe's products. I have been an user of the Adobe Creative Suite since its very first version and of the individual applications even before then. Bridge is one of the applications I use the most in my workflow that involves the organization of my large database of medical images I keep from my treatments and research. So this is very serious to me. I am now on the phone with Adobe waiting again to speak with someone in technical support. I was told the average waiting time would take between 35 and 50 minutes and I didn't think it would be possible but so far I have been on hold waiting for 1 hour and 7 minutes and someone has yet to answer the phone. What is happening with Adobe ? Is the company about to go out of business ? The last time I remember experiencing such a lack of support from a company I did so when contacting Polaroid and we all know what happened to it.
To make matters worse I have twice contacted Adobe and asked their technical support agent to remove a phone number that they seem to have mistakenly written as a contact number in my files. More than one month after I registered my support request I finally received an e-mail stating that had tried to contact me at the phone that isn't mine and shouldn't be a part of my records despite the fact I have instructed them twice to remove. There are serious legal implications here as I am bound to confidentiality when it comes to the medical information I manage with my Adobe applications and the idea that someone in technical support may accidentally share this information with a stranger while calling the wrong number is a serious problem.
What is going on ?
Outside of this forum I have no idea who to contact and if it is even worthwhile doing so as it may prove to be a huge waste of time.
Bridge has been a problem application since its inception. In fact the only version of Bridge that seemed to have worked (somewhat) right out of the box was the first one. I have experienced problems with Bridge with every single new version. Previews that don't display properly, crashes, folder hierarchy indicators not displaying properly, and others. The same images display fine if I open them in Apple's OS X Preview or Photoshop CS5. The problem is restricted to Bridge. All images are RAW high-quality images from a professional Canon EOS 1Ds MK II camera with a 17 megapixel full size sensor, and they always look stunning on everything else.
What is one to do ???
Sorry about the long post but I am one frustrated user who doesn't know what else to do.
Thanks,
Joe

Hi again, Steve.
In answer to your questions:
> What view are you using for the Slideshow (centered, fit screen, fill screen, 100%)?
Centered.
> What is the slide duration set to in Slide Show Options, does changing it to manual help?
I have it always set to manual.
> What are you're Preferences> Advanced> settings for 'Software Rendering' and 'Monitor Previews' (checked or unchecked)?
I've tried both choices for both options. My usual default options are 'Software Rendering' unchecked as I have a new Macbook Pro (only a few months old) and the graphics card is powerful enough to handle the previews and 'Monitor Previews' also unchecked.
> What are you're Preferences> Cache settings for Options (Keep 100%..., Automatically Export...)?
' Keep 100% Previews in Cache ' option - checked
' Automatically Export Cache to Folders When Possible ' option - unchecked
> What resolutions do you have set for both the 17" MBP and 30" ACD?
Their native resolutions: 1920 x 1200 for the MBP 17" built-in display and 2560 x 1600 for the 30" cinema display.
> In the Mac System Prefs.> Energy Saver... do you have the Automatic graphics switching checked off ?
No. I have this option checked for both Battery and Power Adapter.
On Bridge's interface upper right hand corner I have also selected using one of its pull down menus the following options:
' Always High Quality ' and ' Generate 100% Previews '
Any ideas ???
Thanks,
Joe

Problem with configuration supporting point in MD62

Hi,
well I have detected a problem with my planned independent requirements for some materials.
The materials that are concerned are semifinished product which have an active BOM.
Example :
material A composed with material B and C.
On the material A I have the strategy group 54. For these materials I have "VSE" PIR.
The problem is that for many materials, the VSE needs can not be seen by components.
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I go to material B or C in MD04 and I don't see any needs ! The planned order needs have not been splitted to the components.
I have seen that if I go to MD62 for material A and if I click on "Configuration supporting point", everything is OK after next MRP Run but the problem seems to go back after few days.
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Finally, I have to say that program RM60RR20 is turning every night and I have seen that there are some calls to function DELETE_SUPPOINT. Maybe this program is deleting the supporting point but it should recreate the supporting point after...
Is there anybody which know how this program is working or why sometimes my supporting point is deleted without being recreate ?
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Hi Frederico,
Have you tried typing the query in query manager and are you sure you've selected the correct column? You can check the column name if you switch system information on and verifying the values in the database for that column.
Hope it helps,
Adele

I have problem with account that i can't make update or buy from app store There is massage appear in my payment page that i must contact with i tunes support to complete this transaction Please help me to fixe this problem as soon possible Hany hassan 00

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