Published Captivate 5 files look distorted in MS Word 2007

I am trying to create handouts for my Captivate 5 project.  I would like the following format:
- 4 slides per page
- Display Slide Notes
- Display objects and questions
When I publish the handouts to MS Word 2007, the slide images appears squashed (distorted).  See example below.
The images should have a 4 by 3 aspect ratio.   Note: when I publish the handouts in the "no table" mode (1 slide per page), the slide images look correct (but this wastes lots of paper).
Also, this problem did not occur on the same computer running Captivate 4.
I understand that it might be possible to modify the "Word Publish Template" to customize the MS Word layout.  I'm willing to do this, but would like to get a copy of the "default template" to use as a starting point.
How do I fix this problem or get a sample Word Publish Template?
Any help would be appreciated.

For the replace and delete pages, I can only guess that you are messing up some of the bookmarks or links in the page from what I think you have based on the description. I would work on copies between each stage so that you can at least go back to the last success stage. If possible, you are better to go back and do the modifications in the original page and the recreate the PDF. If that is not possible, then maybe a better explanation of how you are creating the PDF would help folks understand your process fully and suggest a solution.
On the latter, I would do a repair on Acrobat. However, it may be in the process you are using in the conversion from WORD. How are you creating the PDF from WORD? Have you updated AA9 and not simply have 9.0? The confusing point is that you talk about Distiller for getting the PDF from WORD. Distiller is often involved, but only behind the scenes and normally you either print to the Adobe PDF printer, use PDF Maker, or use the MS plugin for PDF creation. So when stating Distiller, it is unclear what process you are using since none of the methods I mention state the use of Distiller even if it is used in the background.

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    So glad it helped you!  I know what you mean about Adobe.
    Take Care!
    Tannia Elsworth
    Senior Instructional Technologist,
    Training Services
    Products & Support
    Amadeus North America, Inc.
    T: 1 305 499-6522
    F: 1 305 499-6964
    [email protected]
    Amadeus e-University® Website
    Amadeus e-University® Blog
    568568568568 <[email protected]>
    To
    Tannia Elsworth <[email protected]>
    cc
    bcc
    Subject
    Captivate 4 can't publish or preview files/sound layers
    appear black
    568568568568 <[email protected]>
    Please respond to :
    [email protected]
    06/24/2009 04:01 PM
    tannia: Thanks for your post. I have been struggling with this issue for
    over a year. I have a serious love/hate relationship with Adobe. If it
    weren't for folks like you, I'd swear off any and everything they make.

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