Purchasing/shopping cart issue

My computer recently crashed and luckily I was able to re-load all my songs back from my ipod to iTunes - thanks to your help over here!
But now my concern is something else: Since I first got iTunes, I have downloaded updates, but when my computer crashed, I re-installed the version I had from the cd rom. So as soon as I opened iTunes, I got the pop up box to upgrade, I think.
The other day I bought two songs and thought I had stored them in my shopping cart (in the past before my computer crashed, I stored songs and purchased them at a later date). It doesn't make sense to have a $1.98 charge on my credit card, right? I'd rather keep them in the shopping cart so I can buy more songs later and have one big transaction.
So now I just got a receipt in my email confirming my purchase of only 2 songs!! What is going on? Can someone help?
Thank you so much.

I'm presuming that your issue is that the tracks were apparently purchased, but not downloaded. Look under the Store menu in iTunes for the "Check for purchases" command and run that. You may find the other items there to be downloaded.
If not, follow the instructions on their web page for contacting the iTunes Store. They'll probably then reset the download for those missing tracks.
For future reference, it's not a good idea to leave items in your shopping cart for any length of time. Problems with a track or with your computer can cause the shopping cart to become corrupted, in which case only the iTunes Store can fix it. If you want to keep tracks for future purchase, just create a normal playlist and drag the tracks you want to remember into it from the iTunes Store. That will save them for future purchase.
Regards.

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Purchasing Shopping Cart - Server Not Found - Is the album not available?

I recently tried to purchase an album through my shopping cart. When I click on "Buy" I receive this message: "The contents of your chart have changed, please review".
After clicking "Refresh" I receive the following message: "We could not complete your music store request. The server was not found. There was an error in the music store. Please try again later."
I read in another post that this means that the album is no longer available. Is this true or is there another issue?
I received a message back from Apple stating that I need to unistall and reistall iTunes 6.01. I doubt that because I can purchase other music without a problem. It is just this particular album that is giving me issues.
Anyone else witnessed this issue?
Thanks!

I've been back and forth with Apple via email three times in the past couple of days with exactly the same error messages. In their last email they asked for a lot more detailed information so they can start tracking things down. This is not an isolated incident as there is a growing number of threads from both the US and Canada appearing on the list. Hopefully they'll figure it out very soon.
Mac OS X (10.4.3)

Shopping cart Issue with ( "Default settings:   Set values" ) link

Hello SRM Gurus,
I have an issue in shopping cart process:
When creating a shopping cart, I am trying to change the u201CDelivery Address/Performanceu201D tab data through link u201CDefault settings:   Set valuesu201D, then add the items in to shopping cart and ordered. The change values are properly populating. For example (Street/house number) .
But when we re-creating the shopping cart, the changed values are not populating automatically (Itu2019s not updated in to master table I guess) and we need to open the link u201CDefault settings:   Set valuesu201D and change the values again.
So is this link (u201CDefault settings:   Set valuesu201D ) active only for that particular Shopping cart? Or is it missing to update the changed data in to master table?
Because business wants, when changes happen through (u201CDefault settings:   Set valuesu201D) link, It should be update in to users master and when open next time the changed value should be populated.
Is this standard behavior of shopping cart?
Kindly let me know your comments.
Thanks.
Regards,
Magesh.

Hi Anubhav
Thanks for the mail.
Actually my issue is that,
When creating new shopping cart, trying to change some values through "Default Settingsu201D will it be parentally stores the changed value into user master data? Or it is temporarily changes for that shopping cart alone?
Because business wanted when changing the values in "Default Settingsu201D the changed value should be appeared when creating shopping cart next time also..
So I want to know that , What is the standard behavior of u201Cdefault settingsu201D . Kindly let me know your experience.
Thanks.
Regards,
Magesh Basavaraj.

Limit Order Shopping Cart issue

Hi SRM Gurus,
I have some issue regarding Limit Order SC.
Currenty I am using SRM 4.0 and doing the Limit Order SC.
The Limit Order SC has been created successfully in SRM and the PO is also getting populated in ECC.
But the problem is like,
When we create Limit Order(blanket) Shopping cart, then there has 2 options to do that.
(Under Follow-Up Action)
1. Confirmation and invoice
2. Invoice Only.
Depending on the above in ECC, the Item category for the PO will be D(Confirmation and Invoice only)and B (Invoice Only).
But for my case it's always showing Item Category D in both of the cases.So as because of this issue, some thing is going wrong from ECC perspective.
So please help me out from this problem.
Thnaks for your help in advance.
Full points for the answer.
Thanks again,
Shraman

Hi Shraman,
We would like to start using limit shopping cart, but do not know how to implement this.
Can you enlighten me in regards to this?
Can you do it without using extended classic scenario?
I have the option in the shop on behalf but not in normal shopping
Thanks in advance,
Thomas

SRM MDM Catalog - Shopping Cart Issue

Hii All,
I am doing SRM MDM Catalog, We have done with all the configurations and settings.
I can search and select items in the SRM portal shop menu.
I can even add the items to shopping cart and shopping list but the 'continue' button doesnt get enabled after doing this so cant proceed further.
Kindly help.
Regards,
Poonam K

Hi,
There are some issues with importing parameters of the BBP_ENRICH_CATALOG Badi, 1429685 and 1591198, please ensure both are applied.
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Jason

Shopping Cart issue .....

SRM 5.0 & Local scenario.
I created the shopping cart by using 'describe requirement' tab. Workflow is set it up with NO approval needed.
The staus of the shopping cart and the follow on documents section says ' Awaiting for approval"
But 'Approval overview' section says ' Shopping cart approved'
Anybody know what is the issue here ?. This shopping cart was created two days back.
Batch jobs clean_reqreq_up & bbp_get status_2 jobs are running fine.
Anybody can help?. Full points will be rewarded.
Message was edited by:
J P

Hi,
See the foll threads for the Notes/settings to be checked:
SC Awaiting Approval
Awaiting Approval in SC
The SCs in status Approved but Awaiting Approval
"Shopping cart Approved but status is Awaiting Approval"
Awaiting approval status when SC approved
SC status "Awaiting Approval" - WS10000060 error
WorkFlow - WS10000276: Shopping cart is hanging with "Awaiting Approval'
check the foll Notes
1053433 - Extended classic: Incorrect status shown in check status
962488
BR,
Disha.
Pls reward points for useful answers.

Assistance with strange shopping cart issue...

Hello,
My first post!
I am having trouble getting through to support (of any kind) and wondered if anyone had some advice for this problem:
My site is www.welcomeclothing.com, and I am having a problem where the checkout confirmation page actually re-freshes to DIFFERENT CART!
The issue occures when you pick a product, order it, and receive the confirmation page. If at this point you hit Control+R (refresh), you get the "Credit Card Payment Failed Screen". If you then hit "GO BACK" from that screen it takes you to some other checkout cart (which I can not find on the back end of the site).
If anyone is up to try it and see what I mean please do. I process the credit cards offline so you will not be charged (just use fake info).
Also, anyone know how to charge sales tak ONLY in a certian state instead of a whole County?
-eric
www.welcomeclothing.com
BE ALL THAT YOU DESIRE

Hi Eric,
You should be able to get to support through Admin > Help and Support. That issue with the receipt page needs to be investigated by support as it's not something that should be happening.
As for rendering states on the shopping cart, make sure you change {tag_shippingoptions} to {tag_shippingoptions,true}. You then have to add your state taxes under eCommerce > Tax Codes.
Cheers,
-mario

Accidental Purchase / Shopping Cart / Pending Download

I clicked on a film rental on my phone and because i had just downloaded an app a few minutes earlier it didn't ask me for my password and started to download it.
I paused the download and went on iTunes and followed the link to contact apple.
I explained what happened and wanted to find out how to remove it from the download section.
I was surprised that someone wrote back and said they had refunded the money and that i should use shopping cart on itunes to prevent this happening.
I did some digging and found out (i got an automated email from apple that seems like its out of date) one click is now the only way according to stuff i found on google anyway and has been since itunes was updated? Anyway i still havent downloaded the film but i cant delete it from the pending section of my downloads on the iphone which is what i was really bothered about.
I wrote back days ago but nobody has come back to me... couple of questions.
Is there a way to stop the download (i cant see any way and when i touch the screen it starts downloading again)technically i haven't paid so i wasnt gunna watch it.
Has shopping cart gone and is there another way around one click - i deleted my bank details so figure it cant charge me if it doesnt have any and was thinking i might just buy itunes vouchers?

The Shopping Cart feature was removed several months back. There isn't any way around the "one-click" other than just being careful.
i deleted my bank details so figure it cant charge me if it doesnt have any and was thinking i might just buy itunes vouchers?
It would charge your vouchers, or if you don't have sufficient credit balance will probably carry a negative balance and prevent you from purchasing anything else until you make up the balance. So removing your credit card is not a reliable method of preventing an inadvertent purchase. Sorry, but being careful not to buy what you don't want is the only avenue.
Regards.

Shopping cart Issues

Hi
Its SRM 3.0 implemented ( Classic scenario).
Now the problem is when i create shopping cart with more than 1 line item and in one line item i choose item from (Dell Catalogue) and i order the cart then separate PO is getting created for line item (related to Dell Catalogue) and other line items are combined to create separate PO.
Why this is happening any idea ??? because ideally speaking single PO should have been created for single shopping cart having mulitple line items.
Regards
Ashish Garg

Hi,
Hi,
The SRM 5.0 code for splitting PO is :
sort object list for PO grouping
SORT lt_object_split BY fixed_vend
                          proc_org_ot
                          proc_org_id
                          proc_group_ot
                          proc_group_id
                          agreement
                          be_doc_type
                          be_co_code
                          vper_end
                          vper_start
                          plant_country
                          number_int.
If your splitting criteria are not there, then it is a bug and you have to look at OSS .
If no OSS notes found, you should create a new OSS ticket.
Kind regards,
Yann

Attachment transfer issue from Shopping cart to Purchase req in ECC

Hello,
How are you all. Need your expert advise..
We are trying to achieve functionality where documents which are attached on shopping cart get transfer into Purchase req in ECC (Classic Scenario with SRM 5.0 and ECC 6.0). For this we have done following config / enhancements:
- Activated BADI "BBP_CREATE_BE_RQ_NEW" in SRM with following code for attachment;
cs_ctrl_att-BE_DOC_TYPE = 'SRM'.
cs_ctrl_att-BE_storage_cat = 'DMS_C1_ST'.
cs_ctrl_att-TRANSFER_ACTIVE = 'X'.
- Created new document type ECC with t.code DC30 for SRM and assigned the object links for EBAN table.
After performing above task we are able to see Link of the attachment into Purchase req in ECC with document number (i.e. the one we assigned while defining document type in DC30) but not able to open the document in ECC.
Could you please let us know if there is any settings which we have missed for actually opening documents in ECC?
Thank you
Ritesh

Issue as reported Please let me know why the docs are not uploaded to SRm succesfully .
I am facing the below weird issue .
Easy shopping >Shop> eHiring catalog
Click Transfer to SRM
Now click on the button ‘Details’ and open the tab ‘Notes and attachments’
All attchments are names after the 1st attachment and all have the same file type
Basically you have lost all you attachments here, except 1 (when you click on the link, all links refer to the same document, so not just cosmetic). This is a problem.
When you order this shopping cart and search for it and open it again, the attachment tab is even completely empty, so now all attachments are lost.
Something like this, but less severe, happens in the process a bit further.
- Approve the shopping cart with the applicable approver
- Log in as Hiring desk:
Still no original attachments (like job descriptions).
Now click button ‘responses and awards’
Click tab ‘Items’ and fill out price ‘40’ euro
Click notes and attachment tab
I added 5 attachments
As can be seen here, the docx becomes an xlsx again, but it looks like it just takes over the 1st file type that was uploaded, it can also be the other way around (xlsx becomes docx) when the 1st uploaded attachment is a document.
But in this case, when you click on the link, it will open the right file with the right program, so over here it looks like it is just cosmetic.

Currency conversion issue while creating PO from Shopping cart

Hello Experts,
I'm facing an issue in SRM during Limit purchase order creation from Limit shopping cart.
Scenario:
Shopping cart was created on 1st of June and Approved on 20th June & Po was created on the same day. But the currency conversion is no ware matching and couldn't able to trace out the same. I have tried several times to replicate the issue it never done in test environments.
But the PO is creating with refer to Vendor currency. For example if SC was created in USD and vendor order currency in EUR then PO is created in EUR.
the relevant notes were already updated in the system and it is working fine when the SC is created and approved on the same day.
Please give me some idea how to fix this issue.
Is there any way to make SC currency is priority than Vendor Order Currency while creating PO?
Regards
Pratap J

Hello,
Read information available in KBA 1862453.
It mentions this issue.
Regards,
Ricardo

Field Purchasing Group is disable in Shopping Cart

Hi Expert,
I have an issue in Shopping Cart. When i create Shopping cart in SRM, field for Purchasing Group is disable.
I don't know why it's happened.
Because of this, when i create PO from SC in SRM (From Source of Supply), field purchasing group and purchasing organization in PO window is disable also and has no value (blank). And we can not edit the value also.
Coud you help me please?
Warm Regards,
Rhesa Syahrial

Anil
Did you maintain Purch Group's Responsibility tab with Org ID of the user Org and responsible Prod categories.
Then this Purch grp will be picked up when user from that org unit is created the SC.
PS : Reward points if helpful.
Regards
Jagadish

Transfer tax code shopping cart to purchase order

Hi guys,
Got an issue with regards to taxes. Went through the forum, but wasn't able to find a conclusiver answer. So I'm a bit lost.
We're on SRM5, SP18 ECS version.
We modify the tax code in the shopping cart based on certain punch out catalogs.
The shopping cart contains the correct tax code after the modification.
When the shopping cart is transferred to a purchase order, the purchase order contains the default tax code of our system.
Example:
Data is transferred from catalog to shopping cart. The tax code is modified to code V1 (from default V3).
The shopping cart is now approved and a purchase order is generated. This purchase order contains code V3 (our default code).
Finance is starting to complain that they can't match the invoices in a proper way due to a mismatch in taxes.
The modification in the shopping cart is done via BBP_DET_TAXCODE_BADI.
I checked the mapping option via customizing, but this doesn't seem to work in our case. Back end contains the same tax codes as SRM
Should we somehow work with the doc_change badi? If so, does anyone has some sample coding? Or is the another option?
Regards,
Timo

Hello Sukumar
Noticed the note as well, but it doesn't seem to apply for our case.
We've found a solution (to be developped). While transferring the data from the punch out catalog, we will change the product category to a category with the proper tax code assigned. This seems to work when we debugged it.
Regards,
Timo

Purchase Order not created for a Shopping Cart

We have a few Shopping Carts created in SRM which did not transmit as PO to our backend R/3 system. This happened because our R/3 system went down for a couple of hours and the Shopping Carts were created during this time. We tried to submit these Shopping Carts through the Application monitor later and the SRM system gave a message "Processed Successfully". However, POs for these Shopping Carts were not created and the Shopping Carts have a status of "Item in transfer process".
The Shopping Carts have already got a PO number assigned to them through the SRM system. However these PO's have not been created in the backend R/3 system
We are struggling to find the failed RFC calls with the help of BASIS so that we can possibly reprocess them. Alternatively we are also looking for a way to retrigger the PO creation for these Shopping Carts.
I need ideas to resolve this issue.
Many thanks in advance.
Susmit

Not sure if you received an answer or not, but this is what we have had to do in the past:
1. Run BBP_PD for the shopping cart to see what the purchase requisition number will be on the backend system. The requisition number will still be provided even if it fails to transfer to the backend.
2. Run FM BBP_PD_SC_RESUBMIT. The object key field will be the requisition number; the object ID field will be the shopping cart number.
Hope this helps.
Monique Stephens

Change the purchasing group of shopping cart created in SRM from PR in ECC

Dear All,
When a PR is created in ECC and transferred to SRM using program BBP_EXTREQ_TRANSFER, the purchasing group does not get assigned correctly in the SC created in SRM.
I tried implementing Badi BBP_BADI_EXTREQ_OUT to resolve the same.
But it is not working.
I've passed the value 'O' to the field PROC_GROUP_OT and the puchasing group value to the field PROC_GROUP_ID of the parameter ORG_IMP. But I'm not sure wat value has to be passed to the field PARENT_GUID of the same parameter and tried passing the PR number once and the item number once to it.
But none of it is found to be giving the expected results.
The purchasing group found in the SC in SRM is different from that given in the PR in ECC.
The code that i've written in the Badi implementation is as follows.
move transtab_imp to ls_transtab.
ls_org_imp-PROC_GROUP_OT = 'O'.
ls_org_imp-proc_group_id = ls_transtab-eban-ekgrp.
read table item_imp into ls_item_imp with key item_number = ls_transtab-eban-bnfpo.
if sy-subrc = 0.
ls_org_imp-parent_guid = ls_item_imp-item_guid.
endif.
APPEND ls_org_imp to org_imp.
Can anyone help me to resolve the issue??
Thanks,
Kayal

Hi kayal,
See the foll threads for sample code/solution:
Re: BAdI to change pur group
Re: Changing P Grp in shopping cart item
BR,
Disha.
Pls reward points for useful answers.

Purchasing/shopping cart issue

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