Shopping cart Issues

Hi
Its SRM 3.0 implemented ( Classic scenario).
Now the problem is when i create shopping cart with more than 1 line item and in one line item i choose item from (Dell Catalogue) and i order the cart then separate PO is getting created for line item (related to Dell Catalogue) and other line items are combined to create separate PO.
Why this is happening any idea ??? because ideally speaking single PO should have been created for single shopping cart having mulitple line items.
Regards
Ashish Garg

Hi,
Hi,
The SRM 5.0 code for splitting PO is :
sort object list for PO grouping
SORT lt_object_split BY fixed_vend
                          proc_org_ot
                          proc_org_id
                          proc_group_ot
                          proc_group_id
                          agreement
                          be_doc_type
                          be_co_code
                          vper_end
                          vper_start
                          plant_country
                          number_int.
If your splitting criteria are not there, then it is a bug and you have to look at OSS .
If no OSS notes found, you should create a new OSS ticket.
Kind regards,
Yann

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Shopping cart Issue with ( "Default settings:   Set values" ) link

Hello SRM Gurus,
I have an issue in shopping cart process:
When creating a shopping cart, I am trying to change the u201CDelivery Address/Performanceu201D tab data through link u201CDefault settings:   Set valuesu201D, then add the items in to shopping cart and ordered. The change values are properly populating. For example (Street/house number) .
But when we re-creating the shopping cart, the changed values are not populating automatically (Itu2019s not updated in to master table I guess) and we need to open the link u201CDefault settings:   Set valuesu201D and change the values again.
So is this link (u201CDefault settings:   Set valuesu201D ) active only for that particular Shopping cart? Or is it missing to update the changed data in to master table?
Because business wants, when changes happen through (u201CDefault settings:   Set valuesu201D) link, It should be update in to users master and when open next time the changed value should be populated.
Is this standard behavior of shopping cart?
Kindly let me know your comments.
Thanks.
Regards,
Magesh.

Hi Anubhav
Thanks for the mail.
Actually my issue is that,
When creating new shopping cart, trying to change some values through "Default Settingsu201D will it be parentally stores the changed value into user master data? Or it is temporarily changes for that shopping cart alone?
Because business wanted when changing the values in "Default Settingsu201D the changed value should be appeared when creating shopping cart next time also..
So I want to know that , What is the standard behavior of u201Cdefault settingsu201D . Kindly let me know your experience.
Thanks.
Regards,
Magesh Basavaraj.

Limit Order Shopping Cart issue

Hi SRM Gurus,
I have some issue regarding Limit Order SC.
Currenty I am using SRM 4.0 and doing the Limit Order SC.
The Limit Order SC has been created successfully in SRM and the PO is also getting populated in ECC.
But the problem is like,
When we create Limit Order(blanket) Shopping cart, then there has 2 options to do that.
(Under Follow-Up Action)
1. Confirmation and invoice
2. Invoice Only.
Depending on the above in ECC, the Item category for the PO will be D(Confirmation and Invoice only)and B (Invoice Only).
But for my case it's always showing Item Category D in both of the cases.So as because of this issue, some thing is going wrong from ECC perspective.
So please help me out from this problem.
Thnaks for your help in advance.
Full points for the answer.
Thanks again,
Shraman

Hi Shraman,
We would like to start using limit shopping cart, but do not know how to implement this.
Can you enlighten me in regards to this?
Can you do it without using extended classic scenario?
I have the option in the shop on behalf but not in normal shopping
Thanks in advance,
Thomas

Purchasing/shopping cart issue

My computer recently crashed and luckily I was able to re-load all my songs back from my ipod to iTunes - thanks to your help over here!
But now my concern is something else: Since I first got iTunes, I have downloaded updates, but when my computer crashed, I re-installed the version I had from the cd rom. So as soon as I opened iTunes, I got the pop up box to upgrade, I think.
The other day I bought two songs and thought I had stored them in my shopping cart (in the past before my computer crashed, I stored songs and purchased them at a later date). It doesn't make sense to have a $1.98 charge on my credit card, right? I'd rather keep them in the shopping cart so I can buy more songs later and have one big transaction.
So now I just got a receipt in my email confirming my purchase of only 2 songs!! What is going on? Can someone help?
Thank you so much.

I'm presuming that your issue is that the tracks were apparently purchased, but not downloaded. Look under the Store menu in iTunes for the "Check for purchases" command and run that. You may find the other items there to be downloaded.
If not, follow the instructions on their web page for contacting the iTunes Store. They'll probably then reset the download for those missing tracks.
For future reference, it's not a good idea to leave items in your shopping cart for any length of time. Problems with a track or with your computer can cause the shopping cart to become corrupted, in which case only the iTunes Store can fix it. If you want to keep tracks for future purchase, just create a normal playlist and drag the tracks you want to remember into it from the iTunes Store. That will save them for future purchase.
Regards.

SRM MDM Catalog - Shopping Cart Issue

Hii All,
I am doing SRM MDM Catalog, We have done with all the configurations and settings.
I can search and select items in the SRM portal shop menu.
I can even add the items to shopping cart and shopping list but the 'continue' button doesnt get enabled after doing this so cant proceed further.
Kindly help.
Regards,
Poonam K

Hi,
There are some issues with importing parameters of the BBP_ENRICH_CATALOG Badi, 1429685 and 1591198, please ensure both are applied.
Regards,
Jason

Shopping Cart issue .....

SRM 5.0 & Local scenario.
I created the shopping cart by using 'describe requirement' tab. Workflow is set it up with NO approval needed.
The staus of the shopping cart and the follow on documents section says ' Awaiting for approval"
But 'Approval overview' section says ' Shopping cart approved'
Anybody know what is the issue here ?. This shopping cart was created two days back.
Batch jobs clean_reqreq_up & bbp_get status_2 jobs are running fine.
Anybody can help?. Full points will be rewarded.
Message was edited by:
J P

Hi,
See the foll threads for the Notes/settings to be checked:
SC Awaiting Approval
Awaiting Approval in SC
The SCs in status Approved but Awaiting Approval
"Shopping cart Approved but status is Awaiting Approval"
Awaiting approval status when SC approved
SC status "Awaiting Approval" - WS10000060 error
WorkFlow - WS10000276: Shopping cart is hanging with "Awaiting Approval'
check the foll Notes
1053433 - Extended classic: Incorrect status shown in check status
962488
BR,
Disha.
Pls reward points for useful answers.

Assistance with strange shopping cart issue...

Hello,
My first post!
I am having trouble getting through to support (of any kind) and wondered if anyone had some advice for this problem:
My site is www.welcomeclothing.com, and I am having a problem where the checkout confirmation page actually re-freshes to DIFFERENT CART!
The issue occures when you pick a product, order it, and receive the confirmation page. If at this point you hit Control+R (refresh), you get the "Credit Card Payment Failed Screen". If you then hit "GO BACK" from that screen it takes you to some other checkout cart (which I can not find on the back end of the site).
If anyone is up to try it and see what I mean please do. I process the credit cards offline so you will not be charged (just use fake info).
Also, anyone know how to charge sales tak ONLY in a certian state instead of a whole County?
-eric
www.welcomeclothing.com
BE ALL THAT YOU DESIRE

Hi Eric,
You should be able to get to support through Admin > Help and Support. That issue with the receipt page needs to be investigated by support as it's not something that should be happening.
As for rendering states on the shopping cart, make sure you change {tag_shippingoptions} to {tag_shippingoptions,true}. You then have to add your state taxes under eCommerce > Tax Codes.
Cheers,
-mario

Issue in Process Controlled workflow for Shopping cart in Quality system.

Hello All,
I ahve configured a Process controlled workflow in SRM 7.0 with custom resolver, and I am facing an issue taht the Workflow works well in Development but in Quality the approvers are dropped after SC is ordered in Quality system.
The SC Workflow drops the approvers picked up from the Interface method /SAPSRM/IF_EX_WF_RESP_RESOLVERGET_AREA_TO_ITEM_MAP and IF_EX_WF_RESP_RESOLVERGET_APPROVERS_BY_AREA_GUID of BADI /SAPSRM/BD_WF_RESP_RESOLVER. The approvers can be seen in the shopping cart Approval preview Tab until the SC is ordered.
I have compared the OSS notes relevant for Workflow, all of them have been transported, Also I compared and checked general Workflow settings, BRF Config and Process level settings in Dev and Quality, everything is same.
Also while debugging; the approvers can be seen in the decision set table in the create_process_forecast method of class /SAPSRM/CL_WF_PROCESS_MANAGER.
Kindly let me know what else i can check to find the root cause.
Thank you in advance for help!
Regards
Prasuna.

Hello Vinita;
Thanks for the input and sorry for the not so "ASAP" reply;
From what I'm seeing in from your 2 screenshot, i strongly believe that the problem is even before the Z implementation /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID (in which the FM i ZSRM_GET_USER_FROM_PGRP is called. I think the problem could be in the process level determination ZSRM_WF_BRF_0EXP000_SC_APP100. Let me explain:
In your cases where not buyer is determined, in the approval tab there is not even a process level for buyer approval. If the problem were indeed in the implementation /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID then the process level would be there, but the system will display, instead of the name of the buyer(if the buyer determination fails) a red label with the message: "With the strategy "Buyer determination" an approver could not be determined (or something like that..please check the image at the end of the text)".
I can propose a way to discard this: Implement the method /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_FALLBACK_AGENTS of class ZCL_BADI_SC_WC (in case you didn't know, in this method you can specify an "default" approver in case that the determination of approver in GET_APPROVERS_BY_AREA_GUID fails). The idea is to specify an default approval and see how it behaves:
If the user you indicated in the method GET_FALLBACK_AGENTS appears as approver, then yes, the problem is arises from implementation GET_APPROVERS_BY_AREA_GUID, in which case it could be a data problem (peharps in pposa_bbp?). You could also check in TX SU53 with the users with this problem to see if there's a missing authorization objetc.
If, in the other hand, the "default" approver is not shown, it means that the process level buyer determination is not even called, so you should check in more detail ZSRM_WF_BRF_0EXP000_SC_APP100 and /SAPSRM/CL_WF_PROCESS_MANAGER > Determine process restart –method ----- (i have never used this method, so i could not tell if it could be the source of the problem).
Also, you could implement the method GET_FALLBACK_AGENTS in this way so the default approver would be the WF administrator indicated in the customizing (or you could just append directly any user you want):
METHOD /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_FALLBACK_AGENTS.
   DATA: lv_admin_expr TYPE swd_shead-admin_expr,
         lv_admin      TYPE swd_shead-wfi_admin,
         lv_admin_type TYPE sy-input,
         ls_agent      TYPE /sapsrm/s_wf_approver.
   CALL FUNCTION 'SWD_WF_DEFINITION_ADMIN_GET'
     IMPORTING
       default_admin_expr = lv_admin_expr
       default_admin      = lv_admin
       default_admin_type = lv_admin_type.
   ls_agent-approver_id = lv_admin.
   APPEND ls_agent TO rt_agent.
ENDMETHOD.
Error of agent determination:
Please let me know the result of the test with the implementation of method GET_FALLBACK_AGENT. By doing this we could ensure if really the problem is in method GET_APPROVERS_BY_AREA_GUID or before. I just made the test in our system and I'm almost sure that you wont get the default approver, but i could be wrong.
Any question please let me know.
Best regards
Cristian R.

Getting syntax error in "SAPLBBP_PDH_CUF" in shopping cart/RFx/PO creation process in SRM7.0.Is it Patch issue?

Getting syntax error in "SAPLBBP_PDH_CUF" in shopping cart/RFx/PO creation process in SRM7.0.Is it Patch issue?

Hi, something wrong with your customer fields...
Please, check them...

Issue on behalf of functionality in the shopping cart

Hi,
Suppose A & B users are there . If A created shopping cart on behalf of B. User A name is appearing in the shopping cart instead of appearing user B in the requester field.
Is it need to do any settings to get the B user in the requester field?
Can any body please give me the solution.
Thanks in advance.

Dear Poster
Your thread has had no response since it's creation over
1 year ago, therefore, I am closing the thread.
Should the issue still be outstanding please create a new thread in the relevent forum.
Thank you for your compliance in this regard.
Jason Boggans
SAP SRM SDN Moderator

Currency conversion issue while creating PO from Shopping cart

Hello Experts,
I'm facing an issue in SRM during Limit purchase order creation from Limit shopping cart.
Scenario:
Shopping cart was created on 1st of June and Approved on 20th June & Po was created on the same day. But the currency conversion is no ware matching and couldn't able to trace out the same. I have tried several times to replicate the issue it never done in test environments.
But the PO is creating with refer to Vendor currency. For example if SC was created in USD and vendor order currency in EUR then PO is created in EUR.
the relevant notes were already updated in the system and it is working fine when the SC is created and approved on the same day.
Please give me some idea how to fix this issue.
Is there any way to make SC currency is priority than Vendor Order Currency while creating PO?
Regards
Pratap J

Hello,
Read information available in KBA 1862453.
It mentions this issue.
Regards,
Ricardo

Issue in N level workflow of shopping cart

Hi all,
SRM5.0 and ECC5, using ECS scenario
We are using the N level workflow ( SC approval workflow and not item level workflow) with the BADI for determining the approvers of the shopping cart.
The following are issues faced during rejection:
1. When the 1st approver rejects some of the line items and approves others, The SC is sent back to the requester or. the requester accepts the changes, the SC instead of going to the next level of approvers gets approved.
I have debugged and found that the actual index is set to 2 and the next level of approvers are determined correctly in the BADI, once it is out of the BADI, something happens and the SC is approved and it doesn't go for approval.
2. When the 1st approver approves all the line items and the 2nd approver does a partial rejection, the SC is sent back to the requester and once the requester accepts the changes, the workflow restarts and the approvers are redetermined again.
For the 2nd issue, if its a standard process, Can onyone provide me with a document or a OSS note which can be used for substantiating it. Does this behavior correspond to the back and forth process of N level workflow?
Thanks and Regards
Kishan

Hi Munna,
The code just determines the approvers for each level, this works fine when I debug but it changes after the control comes out of the N level BADI.
Is there any other check which I need to do?
Regards
Kishan

Hi BC, I have an issue with BC. When the shopping cart is used it takes stock out of inventory and h

Hi BC,
I have an issue with BC. When the shopping cart is used it takes stock out of inventory and holds it, regardless of whether or not a customer proceeds to purchase. OK.
To make matters worse, the stock is only cleared from the shopping cart when the customer closes the browser - not when they close the shopping window.
Now lets say a customer doesn't close their browser for a month - it happens! .. when their stock is finally returned it may throw out our stock levels that have in the meanwhile been adjusted. So their stock will be added on top of an accurate stock take, putting stock in that isnt really available.
This is causing us mayhem.
We have not yet seen if stock is actually returned at all. In the test we did today where we filled a shopping cart then closed the browser without making a purchase, the stock was not returned immediately. So we dont even know when it will be returned - thats IF a customer actually closes their browser. Any solutions out there?
Jo

Hi there,
The way stock is managed in this situation is desirable for many in that case otherwise shopping on a site and adding to cart would not be viable or use friendly.
What you mention about not closing a browser though is a case that is not true. IF you go into the shop settings in the admin you can see the cart restore timer which is by default 24 hours but you can change this to as low as 1 hour if you wish.

Attachment transfer issue from Shopping cart to Purchase req in ECC

Hello,
How are you all. Need your expert advise..
We are trying to achieve functionality where documents which are attached on shopping cart get transfer into Purchase req in ECC (Classic Scenario with SRM 5.0 and ECC 6.0). For this we have done following config / enhancements:
- Activated BADI "BBP_CREATE_BE_RQ_NEW" in SRM with following code for attachment;
cs_ctrl_att-BE_DOC_TYPE = 'SRM'.
cs_ctrl_att-BE_storage_cat = 'DMS_C1_ST'.
cs_ctrl_att-TRANSFER_ACTIVE = 'X'.
- Created new document type ECC with t.code DC30 for SRM and assigned the object links for EBAN table.
After performing above task we are able to see Link of the attachment into Purchase req in ECC with document number (i.e. the one we assigned while defining document type in DC30) but not able to open the document in ECC.
Could you please let us know if there is any settings which we have missed for actually opening documents in ECC?
Thank you
Ritesh

Issue as reported Please let me know why the docs are not uploaded to SRm succesfully .
I am facing the below weird issue .
Easy shopping >Shop> eHiring catalog
Click Transfer to SRM
Now click on the button ‘Details’ and open the tab ‘Notes and attachments’
All attchments are names after the 1st attachment and all have the same file type
Basically you have lost all you attachments here, except 1 (when you click on the link, all links refer to the same document, so not just cosmetic). This is a problem.
When you order this shopping cart and search for it and open it again, the attachment tab is even completely empty, so now all attachments are lost.
Something like this, but less severe, happens in the process a bit further.
- Approve the shopping cart with the applicable approver
- Log in as Hiring desk:
Still no original attachments (like job descriptions).
Now click button ‘responses and awards’
Click tab ‘Items’ and fill out price ‘40’ euro
Click notes and attachment tab
I added 5 attachments
As can be seen here, the docx becomes an xlsx again, but it looks like it just takes over the 1st file type that was uploaded, it can also be the other way around (xlsx becomes docx) when the 1st uploaded attachment is a document.
But in this case, when you click on the link, it will open the right file with the right program, so over here it looks like it is just cosmetic.

Portal issue in shopping cart

Hi ,
I am facing portal issue in shopping cart. If I click shop , homepage is displaying again. Since I am new to this , Kindly guide me where can I check to resolve this issue.please help me how to proceed on this. Find below screenshot. Thanks in Advance.

Hi Sugan,
Try publishing the services using report W3_PUBLISH_SERVICES.
Also trx SIAC_PUBLISH_ALL_INT.
It should work after config and republishing.
Best Regards
Ale

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