Purging printer drivers help

i am trying to PURGE my MacPro and MBP of printer drivers for a HP 8500 before I install a HP 8600 that was provided in replacement. However, the HP "Scrubber" Utility would not let me continue to scrub the machine of 8500 info because I had deleted the Printer from the Print and Fax preferences after following the first set of instruction. So i re-added the printer in Print and Fax Preferences and it is still not allowing me to do the "scrub". Then I was provided being information in #2 below, which did not seem to help.
Now I am being told to follow the information in this url under "Additional Information" (#1 below) http://support.apple.com/kb/HT3771
Does anyone know the proper way to "scrub" my machine of this old information which will apparently corrupt the new install if left around? I've had months of aggravation with the old printer and I would like to cleanse my computer of any of this info.
I have an Epson and the new 8600 and have the install CD's in both cases.
THANKS IN ADVANCE FOR ANY HELP.
- Jon
#1
Additional Information
To delete a Print Queue
Click the print queue you would like to remove from the list in the "Printers" pane.
Click the - (minus) button below the "Printers" pane.
Click "Delete Printer" in the "Are you sure..." confirmation sheet.
To reset the printing system (if necessary)
Control-click or right-click a print queue in the "Printers" pane.
Choose "Reset printing system..." from the contextual menu.
Click "OK" in the "Are you sure..." confirmation sheet.
AppleTalk-based printersAppleTalk is a protocol that is not supported in Mac OS X v10.6. Many network printers have support for IP-based printing protocols that can be used instead of AppleTalk. Please see the "To add a printer via the Print & Fax preferences pane" section for information about how to add a printer using IP. Or, visit your printer vendor's website or contact your printer vendor for technical support.If your printer can only use the AppleTalk protocol, the printer can be used if it is connected to, and shared by, an appropriate AppleTalk-capable printer server. Snow Leopard can then use that print share to print via a supported IP-based protocol. See the "How to add a printer" section above for details about how to connect to a shared printer to your Snow Leopard-based Mac.
Upgrading print queues from Mac OS X v10.5 LeopardWhen you update from Mac OS X v10.5 to Mac OS X v10.6, Mac OS X v10.6 will replace all printer software and recreate print queues for any printer from these printer vendors:HP, Canon, Epson, Brother, Lexmark, Samsung, Xerox, FujiXerox, Ricoh (includes Gestetner, Infotec, Lanier, NRG, Savin)If you have a printer that is not from one of these vendors, Mac OS X v10.6 will migrate your printer queue from Mac OS X v10.5 when you upgrade.
If the print queue that you migrated from Mac OS X v10.5 has an issue, try these steps
Ensure the printer is connected, has power, has ink / toner, paper, and no alerts on its built-in display.
Network based printers should be on the same subnet; you shouldn't have to worry about this if your printer is on your home network.
Use Software Update for the latest available updates.
Delete the affected printer from Printer & Fax System Preferences, then re-add the printer.
If you still have an issue, try these extra steps:
Reset the printing system (see above). Then, add the printer again.
If the issue persists, reset the printing system (see above). Download and install printer drivers from here. Then, add the printer again.
If the issue still persists, contact the printer vendor and/or visit their website for printer software and support.
Links
Click here for a list of Mac OS X v10.6 Snow Leopard printer drivers
Click here for information about troubleshooting printing issues in Mac OS X
Click here for Printer troubleshooting for AirPort Base Stations and Time Capsule
Click here for information about Bonjour
Click here for information about Windows CIFS browse protocol
Click here for information about troubleshooting Windows CIFS protocol
Click here for HP's web site
Click here for Canon's web site
Click here for Epson's web site
Click here for Brother's web site
Click here for LexMark's web site
Click here for Samsung's web site
#2
Note: I know these steps are very similar to the steps to install the 8600 SW over the 8500A, but in this instance, the 8500A software is removed, and only the 8600 software is installed. The 8500A drivers are installed from ASU, and the 8600 software is utilized for scanning, and HP Utility. These steps have been tested and confirmed to work for instances where installing the 8600 software over the 8500A did not resolve the issue.
Step 1: Run the HP Scrubber Utility
Scrubber
1. Open the HP Uninstaller (Finder --> Applications --> Hewlett-Packard --> HP Uninstaller)
2. On the screen where you select your product, press and hold the Ctrl, Opt, Apple keys (all 3 keys in the bottom left of your keyboard) while clicking uninstall.
You should receive a warning message asking if you are sure you want to uninstall ALL HP Software.
3. Authenticate with your user name and password.
4. Let the scrubber do its thing, then click Finish.
Step 2: Manually remove the drivers/software that were added from ASU (if installed)
1. Open Finder
2. Click the icon for your hard disk in the navigation pane on the left
3. Navigate to /Library/Printers
4. Delete the hp folder
5. Navigate to /Library/Printers/PPDs/Contents/Resources
6. Delete all entries for HP devices from this folder.
7. Empty the Trash

Oops. I found it with this part. Nevermind...
To reset the printing system (if necessary)
Control-click or right-click a print queue in the "Printers" pane.
Choose "Reset printing system..." from the contextual menu.
Click "OK" in the "Are you sure..." confirmation sheet.

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The current driver version is 8.67.
Delete you printer.
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I just bought a Canon ip 4300 printer and I can’t get my computer
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Start by repairing permissions (Disk Utility).

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Hello all, I am having a nightmare of a time getting my Canon MF4150 to print. It looks from all of the threads on here it was a less than ideal choice for a Mac owner.
When I first bought the unit I managed to get it to print, everything seemed peachy.
Problems arose when I wanted to use the unit to scan. I downloaded a variety of third party software and drivers in an attempt to get the scan function working. I had mixed results, and this process seemed to upset the printing side of things. Once I scanned a document, the printer would then not work.
I abandoned the idea of scanning through the MF4150 and have gone back to dedicated Epson scanner.
Since then I have not had any luck getting the printer to print again.
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I really just want this thing to print and it's driving me nuts.
I have the printer attached directly to my MacBook Pro running 10.5.2. I'm not trying to print through the Airport.
I would like to know how to completely uninstall any UFR II drivers and related software / information and start this process from the beginning again.
So far, using the answer provided by PAHU here https://discussions.apple.com/message/7657893#7657893
I have -
1. Open System Preferences > Print & Fax
> DONE
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> DONE
3. Hold down the Control key and click in the empty printer list. A window showing 'Reset printing system' will display. Click this.
> DONE
4. Close the Print & Fax utility.
> DONE
5. Run the Canon UFR2 v1.70 installer and select Uninstall when the Easy Install menu appears
> This is where I get snagged. I'm not offered a Uninstall option. I have attached a screen grab of the window I am presented with. I am currently trying the "o1141enx_m_ufr224" version of the UFR driver. I have continued to complete the points below regardless of the fact i cannot uninstall.
6. Restart the Mac and run the v1.70 installer again to add the UFR2 files back onto your Mac
7. Go to Applications > Utilities and open Disk Utility. Select the Mac OS X partition in the left pane and select 'Repair Disk Permissions'. When this has completed, quit Disk Utility
8. Open Print & Fax and add the MF4270 again
9. Open TextEdit, type some simple text and select to print.
10. Report back if the above doesn't get you printing.
I have also attach a screen grab of the process I go through when adding the printer.
Any help with this would be amazing. I've tried everything I can think of.
My latest idea is to try and remove any trace of previous printer drivers and go from there. You can see in my list of available drivers in the file attached I now have all sorts of UFR drivers in the list.
Again, if anyone can throw me a line on this that would be great.
Thanks & Regards
Coz

Hello Coz,
It's been a while since you've posted, I hope you have not given up. I was having grief with my MF4150 as well, but got it working. There is a more current driver - search for Mac_UFRII_V230_uk_EN and install it.
Then, when you go to add your printer through System Preferences > Print & Fax, make sure you click the "default" icon in the top of the dialog. It should show your Canon MF 4100 series , then use the bottom drop down menu to choose your driver and select Canno MF410 Series UFRII LT (UK) from the list.

Windows 7 x64 can't read/install any printer drivers from Windows Server 2003 x64 (AMD64 folder and HP Deskjet 855c)

I read the thread Widows 7 printer
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as it is marked "Answered", so I'm asking for help here. I have Toshiba Satellite P500 with Windows 7 Home Premium 64-bit (http://i55.tinypic.com/2zgth6v.jpg).
Let me tell you first that I don't have access to Windows Server 2003 x64 or XP Pro 64 CD's. However I did some research online, which eventually forced me to learn about the "file sharing". After extensive search I was able to get the copies
of AMD64 folders from Windows Server 2003 R2 Standard x64 with SP2 and
XP Pro 64. The reason that I went also after XP Pro was because I thought that the extra wording "R2 Standard x64 with SP2" in description of "Windows Server 2003" did not reflect the exact name provided by poster
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Anyway, I followed first the drill with running "printui /s /t2" and disabling UAC, and then in both cases I was able to locate the
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attempted to install the driver, I got the same message stating:
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Why aren't there x64 drivers?
During several installation attempts I had the printer connected to or disconnected from my laptop. It didn't make any difference. I must add that for this purpose I had to use different cable than the original one designated only for the
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I don't know what I'm doing wrong. I was very hopeful after reading positive "case closed" notes there.
Can anyone help me here, maybe by making the necessary files available for download? I'm willing to pay for such assistance or make a donation, if necessary. Seriously. Judging by the large number of views of the original
thread, one could assume that there is a potential demand for such service. It would be more human to pay few bucks for a few driver files than $900 for the whole Windows Server 2003 x64 CD, no? Can Microsoft accomodate me/us, please? :)
Andrew*
P.S. I was advised to come for help here from
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-x64-cant-readinstall-any-printer-drivers/4e7d06e1-33a5-4597-be70-4fdc087a63a7?msgId=9a045994-0d31-4d40-b17d-dba372393ee4

I have my HP 855c/driver working on Win 7 Ultimate x64. I used the 'printui /s' procedure and 4 files described above with some minor changes.
I pulled WindowsServer2003.WindowsXP-KB914961-SP2-x64-ENU.exe down from the Microsoft website. Running the file causes the exe to unpack into a temp folder at the root drive. A 'Setup Error' message box is displayed once the file is run. I left this
message box up until I copied ntprint.inf, ntprint.cat, and sp2.cab from the temp folder.
I copied driver.cab from a Windows XP Pro disc. I also needed amd64\stdnames.gpd which was already in my Windows 7 c:\windows\system32\spool\drivers\x64\3 folder.
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I followed the 'printui /s' instructions, first changing the permissions mentioned above and then installing the driver. Next I followed the instructions to add a printer from Control Panel 'Devices and Printers' - 'Add Printer', choosing to 'use an existing
driver' when installing the HP 855c.
I used a slightly different ntprint.inf, size 1570418. The readable contents of ntprint.inf is as follows. Notice the line 'CatalogFile=ntprint.cat' is not included. I tried using the 1570468 version of ntprint.inf; when I did I received an incompatibility
message (probably the same one mentioned above).
; NTPRINT.INF (for Windows Server 2003 family)
; List of supported printers, manufacturers
[Version]
Signature="$Windows NT$"
Provider=%MS%
; LayoutFile=layout.inf
ClassGUID={4D36E979-E325-11CE-BFC1-08002BE10318}
Class=Printer
DriverVer=10/01/2002,5.2.3790.4533
[ClassInstall32.NT]
AddReg=printer_class_addreg
[printer_class_addreg]
HKR,,,,%PrinterClassName%
HKR,,Icon,,"-4"
HKR,,Installer32,,"ntprint.dll,ClassInstall32"
HKR,,NoDisplayClass,,1
HKR,,EnumPropPages32,,"printui.dll,PrinterPropPageProvider"
Good luck

SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

Took me some time to figure it out, but I got it to work.
First of all, the preliminaries:
I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well). My printer is an HP Photosmart C7280. If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those. As such, I wanted to run the HP installation files to have increased functionality.
Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons. There was only an "Exit" button.
Here's how to get it to run and install properly.
Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
Run the installation file as you normally would in Windows 7.
I tried this two ways.....the first while connected via USB cable. It worked just fine with no errors.
I also tried it with the printer connected to my network via WiFi. Ran into some problems.
The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer. The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer. I waited, waited, waited for an hour, and it wouldn't get past this. Not to worry.
Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
Enter the Task Manager with CTRL-ALT-DEL. You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
Below the "Apps" list you will see the "Background Processes" list. In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU. Highlight this entry, then click, "End Task" at the bottom.
The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed. HP Solution Center works normally, as does printing, scanning, etc.
Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
Please let me know what the exact "SNMP" message is when the installation hangs. Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
Hopefully this will help you.
This question was solved.
View Solution.

thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device.
I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8.
thanks again for the post

HP Remote Print Drivers

Hello,
Just to give you some background, I have a HP PhotoSmart 6180 multifunction inkjet machine. The printer has been wirelessly attached to my home network for about two years now (Linksys WRT54G). All print functions work (printing to photo tray, using the document feeder, accessing the scanner, printing via bluetooth dongle, etc) when I am home on the network. I even have on my Windows Mobile phone an application called HP iPhoto which allows me to wirelessly print to the photo tray. You see, there are no problems on this end.
Here is my problem: Using my Windows-based PC, I have the ability to print to it remotely via the internet. I use the HP Remote Printing, v 2.323.0.0 driver and Instant Share through HP's site. I can also print remotely using any program that has a print function, i.e... Internet Explorer, MS Word, Adobe PDF, HP Solution Center, etc.). However, I cannot choose the photo paper tray. I am only able to change the size of the print job, for instance: 4x6, 8 1/2X11, Hagaki. In the HP Remote Printing Preferences, only two tabs are available: Paper/Quality and Basic. In the Remote Printing Properties, the Device Settings tab (which is one of the tabs available when I look at the properties of the actual printer) is not available. This is where I would add the available trays. I believe it has to do with the driver version.
It would help me tremendously if I can have the ability to choose the photo paper tray when printing remotely. Most of the items that I send to my printer are photos. I've tried and tried to get help from HP, but to no avail (my printer is out of warranty, not applicable for free support, etc.). Please help. It would be greatly appreciated.
Thanking you in advance.

Hi again.
You're quite correct, it is CUPS (Common UNIX Printer System).
Is http://www.linuxprinting.org/database.html what you were looking for?
There are many '1100' HP printers listed.
OSX also installs Gimp print drivers, I'm a total ignoramus as to how you set them up though, sorry.
Adrian
ibook G4 1GHz, 768mb; iMac 17" G4:768mb (10.3.9) Mac OS X (10.4.5) Belkin Wireless F5D7632

How do I uninstall print drivers that do not work?

I've downloaded the HP drivers for 10.6 from here
http://support.apple.com/downloads/HPPrinter_Drivers_for_Mac_OS_X_v106
However, I am still unable to get my HP PSC 1400 to print via the Time Capsule. Since the driver package ended up being +500 MB, is there any way that I can uninstall these drivers to regain that space?

So the printer drivers for the PSC1400 series unfortunately did not make it onto the DVD. They will be available through a software update at some point in the future. You should able to install the 10.5 solution to get basic functionality working again. As for deleting the files, yes there is a way, but it still leaves some of the files laying around so software update won't work.
If you want the space though, most of the files are in /Library/Printers/hp. That being said the software update to provide printing support will probably put most of them back.
Just trying to help.
Andrew

How to uninstall printer drivers

I have a 64Gb MacBook Air and installed the printer drivers for an HP printer. Within a few hours of using the printer, three major faults occurred, so I returned the printer and got my money back. I'm going to buy a Canon printer now but first I want to remove the HP printer drivers and all references to it.
I'm using OS 10.7.5.
None of the information I've picked up through the communities works for me becasue they refer to menu options that don't exist on this machine.
Any help gratefully received.
Thanks.
G.

Thanks very much mende1. I followed your very clear instructions and it worked - all the HP references are now consigned to the dustbin. Just a shame HP don't consign their model HP2050 to the dustbin!
G.

New Printer Drivers won't load in Mac App Store

Hi!
I've recently update my mid-2014 rMBP to the Final release of Yosemite, up from the Yosemite Public Beta 6. I've been able, during the beta phase to add my home printer (an HP OfficeJet 4500) after (or before?) the Mac App Store had downloaded the required HP drivers (3.3.1).
Now, however, I'm trying to add an HP LaserJet 1200 series (whose drivers are in the official list). I've tried several times, asked the MAS to check for new updates a thousand times but still it won't download any new printer drivers.
When adding the printer and selecting the driver from the list of drivers bundled with OS X, I could see various printers (with a large number of HP printers who use the aforementioned 3.0 drivers which have been downloaded already), but no HP LaserJet 1200. I don't have them because they're not the same as the 3.0 ones. On my sister's 2010 MBP, which didn't go through the beta testing phase, I found what seems to be all the drivers from the list (at least there was the one for the 1200 Series).
So my question is, how do I somehow "trigger" the MAS to download the required drivers (19.8) ? Is anyone else having troubles installing printer drivers?

Thank you for your quick reply! I've deleted the hp folder (and moved the PPD relating to the printer which is already installed, the OfficeJet, just to see if it would help) and had the MAS check for new updates. No success yet, though.
However there's a slight misunderstanding regarding which drivers I'm trying to install : I already have the 3.3.1 drivers (for the OfficeJet) but the drivers which won't download are the 19.8 for the LaserJet printer. are these separately downloadable too?

Windows 7 64 bit OS will not install any HP print drivers

My HP Pavilion p7-1297cb pc which is running windows 7 home premium 64 bit OS will not install any HP print drivers. All my windows updates are current, HP print and scan doctor did not fix it, I also tried MS fix it manager and did not work. When I try to use my HP Officejet Pro 8500A Plus installation CD or HP's download center, software almost installs, but says print drivers will not install. Also, I tried using USB connection and windows tries to install software, but does not work. Same for HP print driver support. I tried installing 3 different HP printers I had and all had the same issue. Any ideas on why my system will not allow any print drivers to install?

Hi rrfhp,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand none of the HP drivers will fully install.
I will be happy to help you.
Are you signed in as the Administrator of the computer?
I would turn off all start up programs to make sure there isn't something blocking the printer.
Click on start, in the search box type in run, enter, then type in msconfig, click OK.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Temporarily turn off any Antivirus software.
Then run the installation again by right clicking on the setup and selecting run as Admininstrator.
Don't connect the USB cable until prompted.
Try printing now.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab.
Turn the Antivirus software back on again.
Please let me know the results if you are still having issues.
Are you getting any error messages?
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Deskjet 3520 e-All-in-One Printer. Help tells me to connect to computer with USB cable

I cannot scan anything at the moment despite the fact that I was able to do so several weeks ago. I went to the HP online support site and downloaded a scan doctor programme. It tells me that I do not have the proper scan software on my system and to download it from the HP website. It does't take me to the specific software I need but to a list of things I don't have so I downloaded all of this. I am half way through the setup process for one program and it is asking me to connect the printer/scanner to my computer using a usb cable so that "the settings of your wireless network can be communicated to the printer". I don't remember getting a usb cable with the printer but if I did I have no idea where it now is. What are the chances that finding this/buying this will actually solve my problem and is there a way to solve them without the cable? Any advise would be greatly appreciated.

Hi @translator82,
Welcome to the HP Forums!
I noticed that your HP Deskjet 3520 is telling you to connect it to the computer with a USB cable. I am happy to help you with this connection issue!
To download the software, please visit this website, HP Deskjet 3520 e-All-in-One Printer Drivers, if you are using Windows 7 or above, it is recommended to use the HP Printer Install Wizard for Windows. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, page 33 of your printer's user guide has all the options of how to connect this printer. User Guide. For the traditional wireless setup you will need a USB printer cable. Otherwise, you can always try Wireless Direct.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How to Fix Disappearing HP Printer Drivers -- Disable HP CUE Device Discovery Service

I have a new HP G60-530US laptop with Windows 7 installed (less than 2 months old). It is connected to an HP 7410 All-in-One Printer and a Brother laser printer.
Three times now, the HP 7410 printer has mysteriously disappeared from the installed printers. The Brother printer does not disappear.
To re-install the HP 7410 printer requires disabling the AVS using the Services,msc utility (not just shutting down the AVS (Panda in my case)). It takes 20 minutes or so to re-install the HP printer driver software.
HP tech support is clueless about the cause or cure for this.
The laptop people referred me to the printer support people and the printer support people referred me to the laptop support people. The last tech support guy suggested that I restore the system on the theory that if the problem persisted it would be a hardware problem and not a software problem. He seemed to miss the fact that the disappearing printer driver software only occured with HP printers.
HP technical support was worthless.
Some internet forums suggest that this occurs when HP machines are connected to different networks. I noticed my problem occur after I took the laptop on a business trip and connected to a different wireless network.
On Vista forums, I've discovered that the disappearing HP printer drivers has been a problem for some time over a wide range of HP printers.
The solution identified on those forums is to stop and disable the HP CUE Device Discovery Service. Apparently, this service is used to detect HP printers and add them to the HP Solutions Center software.
In my experience, the HP printer drivers disappeared when my laptop comes into range of a "foreign" HP printer with wireless capabilities. For example, my laptop dropped my configured HP wireless printer when I went to an office that had a different wireless HP printer installed. The HP CUE service trashes the existing printer driver even though you do not intend to install and use the "foreign" printer. That would also explain why the printer drivers disappear when visiting a hotel or other location where any HP wireless devices exist. It would also explain why non-HP drivers do not disappear.
I've disabled the CUE Device Detection Service (using the Services utility). I'll see if that works. From what I've read, the CUE Device Detection Service is not needed after you have installed your printer, but it remains in your computer's active memory just "in case" you want to connect to a new HP printer and install software for that printer. Said differently, after your printer is installed, it remains as useless HP software that clogs your machine's resources.
A patch from Microsoft or HP (e.g., a patch that disables the CUE service) would be a big help to users if the number of posts on this issue are any indication of how pervasive this problem is.

This seems to be a common problem that exists for many HP devices, varying computer moakes and models and different operating systems. So, the conclusion must be that it is a HP issue. WHY ARE THEY NOT FIXING IT?
Based on this I am quite happy to buy a different make of printer so how does HP justify the continuing lack of support?
I posted a message about my C7180 All-in-one which had been causing problems but I put it down to me making (unrelated) changes to my system then noticed it got worse when I connected a new Trust digital pad. However, even when the pad is not connected I get the problem of disappearing drivers with the printer still visible.
What seems to happen to my set-up is it works when it is first reloaded and used, but the next time I open the HP software it fails and no other software is able to print/scan on the device.
Can somebody explain what the CUE is? I'll give it a try but I don't know what it refers to.
Who'd have thought that in the 21st century, software/hardware engineeers still can't make a simpy process for a computer. Whatever happened to the promise of plug'n'play?
P.

Win 8.1 and J4680c All-in-One: Can't reinstall the printer/drivers

I have followed all of the instructions to re-set up my wireless network, uninstall the printer/drivers, and reinstall the printer/drivers (including renaming all of the .dat files as .old), but once it gets to the install wizard, at the Checking System phase, it tells me:
C:\Users\Patricia\AppData\Local\Temp\7zS41F0\Setup\hpzshlaut...
System cannot find the file specified.
What is this? I cannot get past it to finish reinstalling, so I cannot use any of the functionality of the printer other than printing! Can anyone help??
Thanks!
This question was solved.
View Solution.

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Powerbook not recognizing hp printer drivers

so, my powerbook for some reason is not recognizing new HP printer drivers. this has happened twice now with two different printers (both mac-compatible). this is a new thing--i used to use an HP printer quite happily with this laptop.
here's what happens:
i install. installation is successful, hooray. the hp device manager opens, i choose my device (the Deskjet F300, in this case), and i'm ready to go.
i open Word to print a doc. i get an error saying "word cannot print due to a problem with the current printer."
i open my Print Preferences panel and lo and behold, there's no printer in the list. i click the [+] button to add a printer.
my Printer Browser appears. the DJ F300 appears in the list as a USB device (there are no other printers). I select it.
in the subwindow below, i see this:
-printer name: Deskjet F300
-location: home
-print using: [dropdown menu of printer drivers]
i can't proceed until i select a driver. the F300 is not listed among the HP drivers in the dropdown menu, so i click the button that says More Printers.
the AppleTalk browser opens. there are no printers, but after a moment, a dialog box pops up saying a new driver has been detected, and do i want to reload the browser? i click OK to reload the browser.
and nothing happens. the driver still does not appear anywhere.
i have uninstalled and reinstalled the software, both from the CD and by downloading it from HP's site. i have run disk utility, but it didn't help. does anyone have any ideas?
if this is at all related--my computer also doesn't recognize that i've agreed to my iTunes user agreement (i have to re-agree every time i launch iTunes) and it doesn't remember that i want make iPhoto my default (although i click OK every time). it also won't remember changes to my screen saver--all small, annoying things i can live with, but maybe a clue to what's not working?
g4 titanium powerbook Mac OS X (10.4)

Liz, when you download the new drivers from HP's site download them to your desktop, then open HP's folder, and drag the download to this folder it could be located in the Applications folder or the Utility folder, Then and only after you drag it in the HP folder double click it to launch the drivers.
When you use the installer or just plug in the USB it may or maynot print. This will normally give you the folder I speak of in one or more locations. When you go to Hp's site it normally will not download the upates and drivers to that folder and launch them. You have to double click them.
Don

Purging printer drivers help

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