PVZ bis

Hi, I apologize if the English isn't perfect.
I've purchased the game "PLants vs. Zombies" last week. iTunes can't sync it to my iPhone (it's a no contract Canadian iPhone 4 with iOS 4.2). In Spanish: "La aplicación "PvZ" no se ha instalado en el iPhone porque se ha producido
un error desconocido (0xE 800004C), to sum up, "unknown error".
Any ideas? I've restored my iPhone to see if that was the problem, and nothing. I've googled the error code on the internet and pressed "more information" when it appeared on iTunes and conveniently the page doesn't exist.
What should I do?
Thanks!
Juan

Hi and Welcome to the Forums!
Unfortunately, according to Cause 5 of this KB:
KB13528 Duplicate e-mail messages are received on the BlackBerry smartphone
that's just how it works. Can you switch to POP rather than IMAP?
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Unable to change "Your name" in BIS

I have my Gmail account set up in BIS and everything is working perfectly, however, I am unable to change the "Your name:" field to anything other than what's already there. I've tried deleting the account and re-adding it in there from the web site as well as from my BB to no avail. When I change the field, I don't get an error and I receive a message saying "Email account successfully updated." but it doesn't stay. For some reason, just my last name is in there (i.e. Smith) but I would like to change the "Your name:" field to my full name: John Smith.
Is there something I'm doing wrong? TIA!

What did your mobile operator have to say about it? This seems to be a problem specific to them. They can disable most of the fields your BIS account.
WhackBerry_

BIS activation troubleshooting and service books

I have a verizon BB8830(unlocked) am on Airtel and BIS worked fine some 6 months back.But now BIS has stopped working when activated,I wiped then device and tried OS update still nothing and it can no longer receive service books fro my carrier including after sending host routing table registration messege,I get no response.How can I solve this problem?

Hey Jackonberry,
Welcome to the BlackBerry Support Community Forums.
Thanks for the post.
After checking the PIN number you provided, I have found the issue: Currently there is no active BlackBerry® data plan on that BlackBerry® . Contact your network service provider to resolve the issue.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Troubleshooting BIS in BB storm 2 9550

My Blackberry Storm 2 9550 is not able to get EDGE on the phone so i am not able to use BIS it was previously on Verizon but I unlocked it.It was working properly but after six months of purchase.I am not able to register neither on vodafone server nor on blackberry or host routing table, service books are also not available.... I tried it with other sim cards of different service providers then to it is not working.I tried each and everything which service provider told like battery pull,restart,security wip etc.Please HEL ME

I"m not fully understanding the words you are posting, so let's see if I am interpreting correctly:
1) You have a VZW 9550
2) The 9550 is unlocked from VZW, as validated by this:
http://blackberryfaq.com/index.php/How_do_I_determine_if_my_BlackBerry_is_%22unlocked%22%3F
3) You have a SIM from Vodafone India, that you wish to use in the 9550, locally in India
4) It worked fine for 6 months on Vodafone India, but has recently stopped working
If I have that correct, here is what I suspect happened. When you unlocked it and put the Vodafone India SIM into it, it properly registered to Vodafone India. But, your BIS-level services did not get shut down from VZW. Sometimes this happens...a carrier may not immediately shut down your BIS services when you move onto a different carrier. And some carriers allow the BIS services to function, even though they are traversing to a different carrier. Once VZW caught up, they finally shut down your BIS service since you'd not been paying them for those services.
Consequently, what you now need to do is to get your BIS services working directly from Vodafone India. And that is where the challenge will lie. The 9550 is capable of both CDMA and GSM services...it has a multi-function radio. Clearly, since it was working via Vodafone India for those 6 months, you have it properly configured to operate on that network. But, until you can activate BIS services from the Vodafone India network, you will have no ability to receive BIS services from them.
If you indeed have a BIS-level account from Vodafone India, then that's only the first step in getting this working. The next step is obtaining the Service Books from Vodafone India (you previously had them from VZW, but when they shut down your BIS account, the Service Books were automatically removed from your BB). Even if the BIS account at Vodafone India is fully functional, the Service Books must still reside on the BB in order to actually use the service. And the Service Books come from the carrier. Most carriers will only deliver Service Books to BB models that they natively support...so if Vodafone India does not support the 9550, then they will not push the Service Books to you.
There are tedious and manual methods to obtain the necessary Service Books, but please first clarify if all of the above that I have written to you is accurate.
Oh...one more thing...are your voice-level services, from Vodafone India, working fine still?
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I have BIS but can't surf, send/receive email, use apps

i have BB Curve 8520. My BIS was running smoothly (sending and receiving emails real time and surfing the net through BIS), until i noticed when i tried to reply to an email that came in, it won't send. i noticed that it's fluctuating. i was able to send the email after a few minutes... then a few minutes later, i received a replied email from my friend, and when i tried to send my reply, i wasn't able to. also, i can't surf using the browser with the "internet browser" as default. i tried using my wifi and then suddenly all my emails started coming in, all emails that were not able to go through hours ago. my big question was why do i need to turn on wifi just to receive emails. but since i had my BIS for 2 months now, i can send and receive emails and surf through BIS itself without turning on the wifi. also, i can't use any of my apps like facebook, twitter, yahoo messenger, etc. They used to work fine with BIS... but now, i have to turn on the wifi connection, so i could log in with them. aren't these supposed to be running through BIS only?
I have GPRS on top, not gprs. my carrier says i have active data plan/BIS. but under Services Status..it says Blackberry Internet Service: Connection: not connected...
so, i wiped out my BB and deleted all third party apps. when this was done, i received emails telling me "Your handheld has been registered with the wireless network" and even got "Activation Server" emails telling me that the emails that i have previously set up are now up and running. so i thought my BB is now ok.. i tried surfing, it was okay. after like about 5 minutes, it was down again. tried sending email but can't... i turned on the wifi and boom! the emails started coming in again.i have the Host Routing Tables and my Service Books in my BB. I have GPRS (not gprs) on top which means i have active BIS. i have registered my HRTs several times... and resending my service books... same thing...
the big mystery is when i turn on the wifi, the emails suddenly go through and i can send emails. i can open apps that used to only run on BIS. this is ok i guess, but i could never do any of these if i'm not connected to wifi.
my sister and i have the same BB... i removed my sim and inserted it to her BB and the BIS worked fine... i was able to surf and use apps.. but when i put my sim back on my phone, the problem still exists. i even used a different sim card that is also subscribed to BIS/data plan, and it still has the same problem... my guess is my carrier is right that my data plan is working ok and that my handheld itself has the problem...
i updated my OS, same problem.. wiped it out... used BBSAK, reinstalled OS... numerous battery pulls... same thing... i can receive the HRTs and service books, but after that can't do anything else like i used to... (send/receive emails, use apps like facebook, twitter, ym, etc., can't surf with internet browser - except when wifi is on everything else work fine even emails and apps)..
i would really appreciate your help guys.. thanks!

Hi tarifiq and welcome to the BlackBerry Support Community Forums!
Can you send me a private message with your PIN so I can check this out for you?
Thanks
-CptS
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I have BIS but can't send/receive email, surf with internet browser

i have BB Curve 8520. My BIS was running smoothly (sending and receiving emails real time and surfing the net through BIS), until i noticed when i tried to reply to an email that came in, it won't send. i noticed that it's fluctuating. i was able to send the email after a few minutes... then a few minutes later, i received a replied email from my friend, and when i tried to send my reply, i wasn't able to. also, i can't surf using the browser with the "internet browser" as default. i tried using my wifi and then suddenly all my emails started coming in, all emails that were not able to go through hours ago. my big question was why do i need to turn on wifi just to receive emails. but since i had my BIS for 2 months now, i can send and receive emails and surf through BIS itself without turning on the wifi. also, i can't use any of my apps like facebook, twitter, yahoo messenger, etc. They used to work fine with BIS... but now, i have to turn on the wifi connection, so i could log in with them. aren't these supposed to be running through BIS only?
I have GPRS on top, not gprs.
so, i wiped out my BB and deleted all third party apps. when this was done, i received emails telling me "Your handheld has been registered with the wireless network" and even got "Activation Server" emails telling me that the emails that i have previously set up are now up and running. so i thought my BB is now ok.. i tried surfing, it was okay. after like about 5 minutes, it was down again. tried sending email but can't... i turned on the wifi and boom! the emails started coming in again.
i have the Host Routing Tables and my Service Books in my BB. I have GPRS (not gprs) on top which means i have active BIS. i have registered my HRTs several times... and resending my service books... same thing...
-My carrier has not reported any data outage.
- I'm in an area where I've had RIM data services (for months now). It has always been working well. I've never really had any problems with my BIS until 4 days ago when it just suddenly stopped sending/receiving emails, surfing through internet browser, using facebook, twitter, ym apps, etc..
-the big mystery is when i turn on the wifi, the emails suddenly go through and i can send emails. i can open apps that used to only run on BIS. this is ok i guess, but i could never do any of these if i'm not connected to wifi.
-i've read somewhere that it may be some application error or something, so I've wiped out my BB thrice now, deleted all third party apps, everything is clean i guess, but still I end up with the same problem.
-i updated my OS, same problem.. wiped it out... used BBSAK, reinstalled OS... same thing...
can you help me out with this? i have tried battery pull, wipe out and OS reinstallation lots of times but same problem happens...

Hi tarifiq and welcome to the BlackBerry Support Community Forums!
Can you send me a private message with your PIN so I can check this out for you?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Does BIS over wifi depend on type of BIS Plan???

Hi all
few days back i bought my first BB ( Curve 8520) & activated BSNL (India) BIS LITE Plan (unlimited e-mail access only, no browser, no social networks etc. ) which is perfect for my needs.
My problem is i can't get BIS data services over wifi - white dash indication instead of green check in front of wifi connection option, no e-mail over wifi, only browsing is possible. As my office is basement where GSM Signal aren't available, I am badly in need of BIS over Wifi.
I tried very thing given in the various forms from device wipe, wifi diagnostics, bb ip pinging, telneting, HRT WIFI 60 registration to hard reset etc. many times & also did talked to Customer Care a lot but couldn't get my problem solved.
After all communications BSNL Customer Care finally told me that I can access BIS Services Over Wifi only if I take BIS Unlimited Plan (which is 3 times costlier than my current one & quite unnecessary for my needs) & with my current Plan I can't access BIS over wifi.
This makes no sense, basically I don't believe this, never read or heard anywhere. BB document mentioned below regarding accessing blackberry data services through wifi doesn't mention any caveat like this!!!!!
h t t p ://uk.blackberry.com/ataglance/networks/Accessing_BlackBerry_Data_Services_Via_Wi-Fi.pdf
please confirm is it so?
please help me out guys
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The carriers indeed each do control the services that they provide under different data plans. Further, at the bottom of page 6 of the document you cited, it states:
Check with your wireless service provider for supported services and features. Not all Blackberry data plans support Wi-Fi access to BlackBerry data services.
Hence, it sounds like your carrier does not provide, under the plan you have, access to the BIS infrastructure via WiFi.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to Enable MMS without BIS

How to enable MMS without BIS
This guide is for you if:
you have an BlackBBerry OS 7 device on a regular (non-BIS) data plan
and
2. you cannot send MMS (multimedia) messages.
Getting MMS working requires you to split, hex edit, merge and install service books, so read through the instructions and decide whether you’re up to it. I’ve attempted to explain everything as clearly as possible, but it’s a complex process and requires you to follow instructions carefully.
It's worth asking your carrier if they can just enable MMS for you. If they can and will, you don't need this guide.
Notes:
The process described here may also work on earlier devices with OS 4, 5, and 6, but I don’t have those devices to test.
Many carriers require you to have a data plan in order to send MMS messages. If you don’t have one, this guide may not help you.
Depending on your cellular plan, sending MMS messages may involve extra charges.
Preparation: Before You Get Started
Software
First, you need some tools to do the work. Download and install these three programs on your computer:
MagicBerry 3.5 (here)
A Hex editor (I like HxD, here)
BlackBerry Desktop (link)
Service Books
You will also need a copy of the service books attached to post #1 in this thread over at CrackBerry. Extract the contents of the .zip file to a location of your choice.
MMS Configuration Information
Once you have the tools and service books, you need to get the MMS configuration information from your cellular carrier.
Specifically, you need three settings: MMS Proxy, MMSC, and APN. Search on Google for something like, “MMS settings for [insert your cellular carrier’s name here]” and you should find them. Note that you also need the port number for the MMS Proxy. It should be there on the settings page.
Note: if the port number for your MMS Proxy is in the 9000s, this process probably won’t work, since your cell carrier may be using the older WAP 1.2 specification. If anyone runs across this, let me know, and I’ll try to help you out.
A Note on MagicBerry
MagicBerry is an .ipd file editor. Service books, like the ones responsible for MMS, are .ipd files. The logical conclusion would be that you could edit service books with MagicBerry. But MagicBerry only shows you certain pre-set fields within the .ipd file. As a result, you can't see or edit a lot of the information in the service book. Even worse, if you do edit a service book file with MagicBerry, that unseen information is not saved, so you end up deleting it and rendering the service book useless.
MagicBerry does have good uses, though: it splits and merges service book files perfectly. In fact, it is the best tool for splitting and merging service books, which is why you downloaded a copy.
Due to MagicBerry’s limitations, you’re going to edit the files with the hex editor.
Let’s get started!
The MMS How-to Guide
Step 1: Split the .ipd Files
Start MagicBerry, click File > Open, and open the tmo_servicebooks.ipd file.
Click Manipulate > Split.
Tick the box for the MMS Config 2.0 file.
Press “Split Selected,” enter a file name (and select a directory, so you know where the file is being saved), and press “Save.” Name the file “MMS_Config_20” so that you easily recognize it.
Note: there are "MMS Config" and "MMS Config 2.0" service books in the tmo_servicebooks.ipd file. Make sure you select the 2.0 version.
Step 2: Hex Edit the MMS Config 2.0 File
Now, start your hex editor and open the “MMS_Config_20.ipd” file. It will look like this, without the highlights and bolding. I’ve added those so that it will be easier to provide instructions on editing.
Hex Editing Basics
In the HEX editor, the blue numbers don’t matter to you (they’re just column and row labels). Only the black ones are part of the file.
The bytes (the two-character pairs) on the left side are all numbers, expressed in hexadecimal or “base-16”. The same information is expressed in ANSI characters on the right side.
The basics of hexadecimal numbering are that you count as follows:
Base-16 (hexadecimal): 1 2 3 4 5 6 7 8 9 A B C D E F 10
Base-10 (decimal): 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
So in the two-character byte pair, 0D = 13, 1F = 31, 50 = 80, etc. If you can figure out those conversions, you’re good. If not, google hexadecimal numbering, and spend some time at a lesson. You need to understand how hex works to do this. There are also decimal to hexadecimal converters online. Use them to check your work, or to do the conversion work for you.
You can edit the file from either side of the hex editor. As you edit the information on one side, you’ll see it automatically changing on the other as well.
It’s easier to edit the information in the green, turquoise, and red fields on the right side.
The information in the grey, yellow, and pink fields must be edited from the left (hex) side, because it’s the hex value that matters, and it shows up as periods or jibberish on the right side. All those “dots” on the right side are not identical when you look over at the left side. They’re actually very different values. The nonsensical letters on the right side are likewise meaningful values on the left side.
It’s not a bad idea to just spend some time playing around in the hex editor before you move on. When you’re done, close the file without saving it, and the changes you make while experimenting won’t be made permanent.
Editing the File
The green blocks: enter your MMS proxy in each one, with the port number following the colon. Add to or delete bytes from the highlighted field if necessary, but whatever you do, do not write over or delete bytes outside the highlighted field! Those bytes contain necessary information, and if they are not there, the service book will not work. The same rule holds true for all of the other edits. You must stay within the highlighted fields. To delete bytes, just press delete. To insert bytes, position the cursor, and go to Edit > Insert Bytes on the menu bar, and choose the number of bytes to insert. If you’re using HxD hex editor, ctrl-z will undo a mistake. It also makes your changes in red, which makes them a little easier to follow. As with all programming, the work has to be perfect. There can be no mistakes. Check everything you do carefully.
The turquoise block: enter the MMSC address here.
The red block: enter your APN here.
The yellow blocks: total number of bytes in the highlighted green, turquoise, or red range that follows. Adjust it when you’ve finished editing. The number must be expressed in HEX of course. Use a decimal to hexadecimal converter online if you prefer that.
The pink blocks: the total number of bytes in the bolded range that follow (again, in hex). Adjust it when you’re finished editing the field.
The grey block: a count of the total number of bytes that follow it. In the original file, the value is 30 01 00 00, which breaks down as: 30(hex)=48 01(hex)=256. The total (48+256) is 304. If the number of bytes following the grey block was less than 256, there would be no 01 in the second place. For example, if there were 226 bytes following the block, the grey block would look like this: E2 00 00 00. When you are finished editing the entire file, go back and adjust the number in the grey block accordingly.
Once you’re done, save the file.
Step 3: Merge the MMS Config 2.0 and Wap Push Config Service Books
Open the “MMS_Config_20.ipd” file in MagicBerry
Once you’ve opened the file, click Manipulate > Merge.
Tick the box for the MMS Config 2.0 file.
On the right side of the “Merge” window, where it says, “Choose second IPD file,” press the button with the three dots.
Choose the tmo_servicebooks.ipd file.
Tick only the box for the “Wap Push Config” service book.
Press “Merge Selected,” enter a file name (and select the directory if necessary), and press “Save.”
Close MagicBerry
Step 4: Backup Your Phone
This is mandatory. You’ll need the backup file for step 6.
You need to have BlackBerry Desktop installed on your computer. If you haven’t done that yet, do it.
Connect your BlackBerry device to your computer with a USB cable. If BlackBerry Desktop does not start automatically, start it.
Do a backup. Just hit “Back up now” and follow the prompts. Do a full backup. Once you’re done, go to step 5.
Step 5: Merge the combined MMS Config 2.0/Wap Push Config service book file with your existing service books
Open MagicBerry
Press File > Open and at the bottom of the Open dialogue window beside the File name box, change “IPD Files (.ipd)” to “BBB Files (.bbb)”. Navigate to the folder where you stored your backup, and open it. It might take a while to open.
Click Manipulate > Merge.
Go down the list on the left hand side and tick the checkboxes for the service book entries (they will be way down). If there are service books listed for MMS Config or Wap Push Config, uncheck those boxes.
On the right side of the “Merge” window, where it says, “Choose second IPD file,” press the button with the three dots. Choose your merged MMS Config 2.0/Wap Push Config file.
Press “Merge Selected,” enter a file name (and select the directory if necessary), and press “Save.”
Optional: You can merge the newly created file again with any other service books you may need – such as the Anworm service books for the browser mentioned in my thread on CrackBerry. Just follow the process used in step 3.
Step 6: Install the Service Books to your phone:
Connect your BlackBerry to your computer with a USB cable if it isn’t still connected.
On your BlackBerry, go to Options > Device > Advanced System Settings > Service Book
Hold down the “Alt” key and press S B E B. You should see a message that says, “Legacy SB Restore Enabled.” Press Okay.
On your computer, open BlackBerry Desktop.
Go to Device > Restore.
Press “Change” and navigate to the folder with the merged .ipd file you created. Press “OK.” You should now see the file listed in the Restore window.
Click on the merged .ipd file you created to select it.
Under the heading “Select Data to Restore,” select “Select Device Data and Settings” and then tick the box for “Service Book.” This step is really important. Make sure it's done right. If you screw it up you could end up wiping a lot of settings and data.
Press “Restore” and answer “Yes” to the confirmation dialogue.
Close the BlackBerry Desktop software, disconnect your device, and do a battery pull to reboot.
Voila! If everything went well, you should have MMS capabilities. Test your ability to send and receive multimedia by sending yourself a picture message. You should receive the message within about 10 seconds.
If it doesn’t work, go back and make sure EVERYTHING in the file is done perfectly. If you find a problem, fix it, merge the files again, and reinstall the service books.
Solved!
Go to Solution.

Why not just ask carrier to enable MMS? I know T-Mobile can and will do it, even if there is no data plan at all on the line. We did it for my daughter and I know T-Mobile has done it for others. I assume other carriers do the same, but don't know....Which is why I ask.
- Ira

Need to be "released" from Veizon Blackberry Server to get BIS in New Zealand??

I have a Verizon Blackberry Tour that has been unlocked. I am now with Vodafone New New Zealand and have registered for Blackberry Internt Service with Vodafone. It does not currently work - Vodafone tells me that the phone is registered on Verizon's Blackberry server and I need to contact Verizon to have it released from their server before Vodafone can provide me with BIS. Verizon tells me that because I never had a plan with them, the phone is not registered on their server (not sure I believe that, but....). Verizon has told me to contact Blackberry as the phone would have to be released from a Blackberry server. This doesn't make sense to me ... but I can't seem to find a way to talk to someone at Blackberry to find out. Can anyone help?

It makes sense to me, in that whoever used the device prior to you, did not "remove" the PIN from their account. Hence, the device remains registered on the previous account.
Verizon will need to do this. RIM doesn't do this. It is a common question asked here of users purchasing used devices. Call Verizon.
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Unable to receive email in HTML format on BB Torch 9860 with BIS

I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES.
Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
Appreciate if anyone could help me with this.
Regards,
Midhun

Hi Midhun,
Welcome to the Community
To help you with the issues you're having, on your Blackberry go to your mailbox, press menu, choose options, then Email Preferences and check the box for Enable HTML Email, Download Images Automatically and Confirm External Image Download. The screen may look like the screenshot below:
For more information please check these links:
Blackberry Tips and Tricks
Blackberry 101
Enjoy!
Ron
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BIS, Email and BBm abroad on a PAYG sim?

Hi All, currently on UK Orange carrier. Leaving the country for the foreseeable future. So am buying myself out of my contract but keeping my Curve. Want to take it with me to Thailand and continue using it. I can get it unlocked by Orange which is fine. My question is this:
Can i pay for internet service and email/BBM etc monthly straight to blackberry and can i then continue using my phone on a normal Pay As You Go simcard that i'll buy when i'm out there? If so, how do i go about setting up payment straight to RIM?
Cheers!
Sam

You do need the device unlocked, yes. Orange will usually do that for free. If not try unlock.berryreview.com for a reputable low cost unlocking vendor.
I don't know any companies that offer the BIS BlackBerry Internet Service without voice, as the SIM card in the device is part of the connection to the device to register the Data Plan on the device. Does that make sense?
Several carriers around the world do offer PAYGO voice and Blackberry Data Plans. However I don't know which carrier you are looking at in what countries. Say you were traveling to Thailand, you would need to investgate those carriers ahead of time.
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Problem with BIS after upgrading to v5.0.0.822 (1385) :(

Hi all,
I have a Bold 9000 and after upgrading software to v5.0.0.822 (1385) my BIS start working. I do have BIS conection, however the service is turned off on the phone. How can I activate this? If try to acess to the web the web browser tries to connect to wi-fi and I cannot change the type of connection to BIS.
Very grateful for our help.
Best regards,
Bruno
Solved!
Go to Solution.

bsousa wrote:
my BIS start working.
Perhaps, you intend to say "stopped" working?
If you have a BlackBerry Data Plan on your service provider account, on your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Can I use multiple devices on a single BIS account?

I need to buy and use several different Blackberries to test some new software. Can I activate a single BIS account and just swap SIM cards or is the BIS license tied to a specific IMEI?

you can only have 1 PIN/IMEI oer BIS account, so answer is NO.
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Multiple BlackBerry devices with one BIS account

Hi,
I'm planning to get a second BlackBerry and I want to use it together with my current one (not at the same time of course). My provider (O2) supports up to three devices for one plan (they'll send me copies of my SIM card for the other devices, so they all can be active at the same time), so that's no problem. However, I also want to have both devices connected to my BIS account, so my mails will be pushed to both devices at the same time, and I want to be able to use BBM on both devices at the same time. I'm afraid that when I connect my new BlackBerry to my account, the old device will be disconnected automatically.
Has anyone tried that before or does anyone know where to find information about this matter?
Best regards,
Jonas

Well when you said copies of the SIM card, are they just giving you extra ones, each with a different SIM number? Each SIM card has a unique number associated with it so it should work.
Actually now that I think about it if it's a copy of the SIM card with the same phone number then I don't think it will work. Like you said before if you switch devices the new one will be active. I think if it's a different SIM card with a different telephone number (like an additional line on the account if you're on a family plan) then it should work.
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Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Hello. Thank you in advance for replying to my question. I am trying to create an e-mail filter so that a contact's e-mail messages do not get delivered to my BB and instead just go straight to my regular e-mail account. I understand that you can do this function from the BIS, however when I tried to create an account I received a message that said "please use your device to access the BIS." I did just as the message told me but I did not get the same menu options from my BB as I would have gotten from doing it from the internet. The page only showed a list of my e-mails and an "edit" and "delete" choice for each one. There was no "Filter" button for me to click. I remember a while ago I able to access this page and was able to remove the BB signature (i.e.. "This message is being sent from a BB"), so I know that it was possible to access this page. I do not know why I am not able to accesses it now.
If anyone out there has Verizon and knows how to access the BIS, please let me know how. Or if you know how to create an e-mail filter function, please let me know.
Thank you,
Fred
Solved!
Go to Solution.

Hi there!
To log into your BIS account from a PC/browser (not the BB browser), go to this URL:
https://bis.na.blackberry.com/html?brand=vzw
Enter your BIS credentials and you will then be in your BIS account screen. From there, use this KB to create the filter you desire:
KB04558 Add a filter to a BlackBerry Internet Service account
Good luck and let us know!
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PVZ bis

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