Referring multiple ECC Billing documents in a COmplaint

Hi all,
My client has a scenario where in it is required to refer multiple invoices (/billing documents) created in Ecc while creating a complaint in CRM. We have configured the settings properly and now it is possible in the current system to refer a single ECC billing document as reference while creating a complaint transactions
However, it is not possible to provide multiple invoices as reference during complaint creation. Is there any standard way to achieve this?

Hi,
Try creating CATT/ eCATT/ LSMW or use BAPI_BILLINGDOC_EDIT
Regards,
Gaurav

Similar Messages

How to create complaints with reference to ECC Billing document (CRM 7.0)

Hi experts!
I use ECC 6.0 and CRM 7.0.
I have to create CRM complaints (ZCLR - CLRP) with reference to ecc billing documents.
I read the following topics and help:
1. How to create complaints with referenceto ECC Billing document
2. Re: How can we transfer billing documents from SAP ERP to CRM 2007?
3. http://help.sap.com/saphelp_crm70/helpdata/en/46/029ba32e675c1ae10000000a1553f6/frameset.htm
Made these settings:
1. Define the Business object type
Goto SPRO>CRM>Transaction>Settings for Complaints>Integration>Trnsaction Referencing>Define Object types for Transaction reference
2. Assign Business Object Types to Transaction Types
Goto SPRO>CRM>Transaction>Settings for Complaints>Integration>Trnsaction Referencing>Assign Business Object Types to Transaction Types
3. Implement a BADI - CRM_COPY_BADI_EXTERN.Check Implementation CRM_COPY_BADI_BILLDO for more information on the coding for referencing the ECC Billing document.
Goto SPRO>CRM>Transaction>Settings for Complaints>Integration>Trnsaction Referencing>BAdI: Create Complaint with Reference to External Transaction.
but still do not know,
1) if I should pre-replicate billing documents into CRM ?
2) Or, the system uses the RFC to find these documents in ECC to create reference?
Please help me.
Best regards Kostya.
Edited by: Kostya Khveshchenik on Oct 20, 2010 2:09 PM

not resolved =(
Edited by: Kostya Khveshchenik on Nov 19, 2010 8:50 AM

Complaint CRMR with Reference to ECC billing document

CRM 5.0
working on creating the CRMR complaint document with reference to the ECC billing document and are close to having this work in CRM online (trying to figure out the badi's)
CRM_COPY_BADI_BILLDO
CRM_COPY_BADI_R3LORD
The SAP help says this will work in ICWC & portal.
In CRM online creating a CRMR will automatically bring a pop matchcode window where you search for the billing document.
How is this done in ICWC? The reference document search in ICWC is taking me directly to the Inbox and invoices are not searchable there. Will give points

sap help shows create with ref not available via icwc

How to createa CRM complaint as copy to ECC Billing document. is it

Hi Experts,
I have an issue. I want to create a complaint but I don't have a CRM billing. The billing is done only in ECC>
However, I need to create a CRM complaint with reference to ECC billing. I want to copy the billing data to complaint.
How to create a CRM complaint as a copy to ECC Billing document. is it possible?
Does the badi: CRM_COPY_BADI_EXTERN, copy the ECC billing to CRM complaint ?
Regards,
ahm

Hi,
May I know as to where have you found that note 1433238. Could you please give me the navigation path please.
Rgds,
Phani KV

Referencing R3 Billing Document in CRM Complaint

Hi Experts,
We have a requirement of R3 billing replication to CRM Billing Engine.
Could you please let me know the steps to replicate the R3 Builling docs to CRM???
In my scenario we have to create a Complaint with reference to R3 billing Doc.
As far my knoweldge goes with the implementation of Badi CRM_COPY_BADI_EXTERN should help us in referencing to R3 Billing Doc.
This Badi has standard imeplementation CRM_COPY_BADI_BILLDO which is active currently. Even after this we are unble to create complaint with Reference to R3 Billing.
Are we missing any steps in this?
Do we need to have our own implementation of this Badi to refer R3 Billing document?
Any input will highly be appreciated
Regards
Arup

Hi Arup,
I just wanted to know whether you got any solution for creating Complaints with reference to R/3 Billing documents in CRM. If yes can you please share your solution with me as I am also facing a similar issue.
Regards,
Mahesh

Assignment field in Billing Document

Hi,
Can anyone tell me how the Assignment filed (VBRK-ZUONR) is updated in biiling document.
We have an issue in passing the value to the accounting document. I was refereing to existing billing documents, infew invoices the filed is populated with PO number of sales order. In few invoices it is populated with Delivery number.
Please let me know what is the configuration i need to check.
Regards,
Jagadish

Hi Jagadish,
1. In the standard configuration, through copy control you can do setting for assignment number.
2. If normal billing is done then it will take deliver has assignment number for cancel doc it will take original invoice has reference number, for credit or debit memo it will take order has assignment number.
If you want to pass any other value in to this field, go to SE80 there select function group XVVF there you will find many exits there you can find the relevant exit and write a code.
Or use other user exit Rv60afzz.
Hope this will help you in solving problem.
Regards,
Nagesh
Edited by: Nagesh MS on Dec 16, 2010 2:37 PM

Document flow reference from ECC invoice to mySAP CRM complaint to be made

Hi,
I am using a BAPI program to create complaints in the mySAP CRM system; however the complaints have to be created with reference to invoices that are residing in the back end ECC system.
Since the complaints are not being created using the GUI, I cannot establish the doc flow while creating the complaints.
Is there someway I can make some table entries, etc... so that when I create the complaint in mySAP CRM using the BAPI:
1. I can see the invoice in the document flow as the preceding document
2. The reference of the line items from the invoice is also available in the relevant fields in the complaint line item (fields such as invoiced qty, net value, billing doc number, billing line item, etc)
Kindly advice on the same. Thanking you in anticipation.
Warm regards,
Dhaval.

> See if the below one answers your query.
>
> Go to SPRO -> Financial accounting -> FA Global
> setting -> Company Code -> Multiple currencies
>
> See if anything is activated here.
>
> Raj
>
> Reward points if helpful
Hi Raj. Here i see the following settings :
1) Define additional local currencies. Here is only 1 company code (not mine) with settings.
2) Define additional local currencies for ledgers. Here is a setting saying ;
Ledger =0, Summary Tabel =GLT0, Valuation =Legal valuation, Second Currency =Comp.Code currency, Third currency =Group Currency.
I have no idea whether these settings have anything to do with my problem. I had more the feeling that it is an error in the document flow program.
When you know more i would appreciate your info. Thanks. Ed

Complaint with reference to R/3 Billing Document , Items not getting copied

Hi,
I have implemented BADI CRM_COPY_BADI_EXTERN for pulling billing documnets which is working fine. But when I am creating a credit with refernece to billing doc fetched all other details are getting populated except Product, description into line item level.
I am using MAPPING_FOR_EXTERNAL_DOC for mapping R/3 values to Web UI fields. However CT_ORDERADM_I table in this method does not getting filled up with item level data as product , description etc.
I am populating the same and modifying the table in program. However it is not populating the value in Web UI fields.
Can anyone help as how should I populate item level values?
Thanks,
Madhura

Hi All,
I have a requirement to display the item details of complaint are created with reference of a billing document in Web UI.
When a Returns Split is created with reference to a billing document, the item is split into multiple items based on the quantity in the source document. The BAdI definition CRM_COPY_BADI_EXTERN which we implemented for this requirement. This works fine in SAP GUI but i need to replicate the same in Web UI.
I have implemented the BAdI definition CRM_COPY_BADI_EXTERN in read_data method, check_split_change_alv method is actually spliting the line items based on the quantity. In SAP GUI its works fine but it’s not working in web UI.
We used a FM CRM_INTLAY_GET_HEADER_GUID to retrieve the header guid when there is call from web UI. But this FM returns zero value for guid. I’m struck up at this point.
Please suggest how can i replicate the return split in webui too.
Thanks,
Deepak

Short dump in queue while transfering billing document to the ECC.

Hi,
While transferring billing document to ECC we got the error SYSFAIL and The running application consciously caused an abort.
please find the attached ST22 dump and do the needful. Please give th mail id i will send dump.
Information on where terminated
    Termination occurred in the ABAP program "SAPLCOINT_TP" - in
     "COINT_TPOST_IT_INSERT".
    The main program was "SAPMSSY1 ".
In the source code you have the termination point in line 92
    of the (Include) program "LCOINT_TPU03".
62     EXPORTING
63       T006_MSEHI = I_MEINH
   64     EXCEPTIONS
65       NOT_FOUND = 1.
   66   IF SY-SUBRC = 0.
   67     LS_COINT_TPOST_IT-MEHT = I_MEINH.
   68   ENDIF.
69   LS_COINT_TPOST_IT-BETRG    = I_BETRAG.
   70   LS_COINT_TPOST_IT-CURRENCY = I_CURRENCY.
   71 * Additional data
72   LS_COINT_TPOST_IT-MANDT = SY-MANDT.
   73   IF NOT I_DATE IS INITIAL.
   74     LS_COINT_TPOST_IT-BDATE = I_DATE.
   75   ENDIF.
76   LS_COINT_TPOST_IT-REVERSE = I_REVERSE.
   77   LS_COINT_TPOST_IT-VORGNG   = COINT_BILLING.
   78 * Derive BUZEI
79   SELECT MAX( BUZEI ) FROM COINT_TPOST_IT INTO LD_BUZEI
   80                                           WHERE GUID = I_GUID.
   81 * begin insert note 1003536
   82   SELECT SINGLE * FROM COINT_TPOST_IT INTO LS_COINT_TPOST_IT_OLD
   83                   WHERE GUID = I_GUID
   84                   AND   BUZEI = LD_BUZEI.
   85
86   CLEAR LS_COINT_TPOST_IT_OLD-BUZEI.
   87   CLEAR LS_COINT_TPOST_IT_OLD-TIMESTMP.
   88   CLEAR LS_COINT_TPOST_IT_OLD-PROCESSED.
   89   CLEAR LS_COINT_TPOST_IT_OLD-CHANGED.
   90
91   IF LS_COINT_TPOST_IT = LS_COINT_TPOST_IT_OLD.
>>>>>     MESSAGE TEXT-X01 TYPE 'X'.
   93   ENDIF.
94 * end insert note 1003536
   95
96   ADD 1 TO LD_BUZEI.
   97   LS_COINT_TPOST_IT-BUZEI = LD_BUZEI.
   98 * Get TIMESTMP
99   PERFORM GET_TIME_STAMP CHANGING LD_TIMESTAMP.
100   LS_COINT_TPOST_IT-TIMESTMP = LD_TIMESTAMP.
101 * Update COINT_TPOST_HD
102   IF NOT LD_INSERT_HD IS INITIAL.
103     CALL FUNCTION 'COINT_TPOST_HD_INSERT'
104       EXPORTING
105         I_GUID = I_GUID
106         I_OBJNR = LD_OBJNR
107         I_KOKRS = LD_KOKRS
108         I_DATE = LS_COINT_TPOST_HD-BDATE
109       EXCEPTIONS
110         OTHERS = 3.
111   ENDIF.
Best Regards,
Prakesh

Hi,
Can you plz help in my issue .
Dear Gurus,
Find the below scenario followed by us.
1.Created the service order with the ZSR3 procurement item category.
2.PR created for the service order 35035201 in ECC with no 0070088937.
3.One queue is struck with the below details.
4.If we re process the queue it will process with out any error and then only our document flow of the CRM service order line item.
Plz check the queue name R3AD_CRM_SRV_0035025201 in CRM system from
Tcode SMQ2 which is in SYSFAIL status. The corresponding BDOC in SMW01
tcode has validation error message " Module CRM_SRV_EXT_VAL, BDoc type
CRM_SRV_XTN. Message no. SMW3018 " . Plz advise.
As per my understanding and debugging i think it might be a issue
As a standard CRM any change/update in ECC document 0070088937 should
send back the information to the source CRM document with header GUID
4E6527B4D3070C10E10080000A8C6828 . But system is referring to a
different GUID where there is no document exist in CRM.
Pls find the root cause to trigger different GUID when information is
passed from ECC to CRM system.
Best Regards,
Prakesh

Billing document for multiple sales orders

Hi All,
I am in to ECC 6.0. How can i get single billing document for multiple sales orders?
Can anyone tell me those configuration settings?
Thanks
Patel J

Dear Jaganath,
For Single Invoice, for multiple Sales Order, following details must be same:
1. Sales Document Type for all Sales Order must be same
2. Payer
3. Incoterms
4.Payment Term
5. Account Assignment Grp - Customer
6. Billing Date
7. Exchange Rate
8. Foreign Trade Data
Now, in Copy-Control Settings between Sales Order and Billing (T. Code: VTFA - Order to bill copying control), Select your combination for Sales Order-->Invoice;
and Double Click: Item (from Left-Hand side, Dialog Structure) and Double Click on to your Item Category.
Here, in Filed: VBRK/VBRP, maintain Routine: 003 - Single Invoice.
Important: Also, if Sales Orders have different Divisions,
T. Code: VOV8 - Sales Document Type Maintenance
untick the Box: Item Division.
T. Code: VOR2 - Common Division
Assign those Divisions to Common Divisions.
Best Regards,
Amit

Creating Complaints/Returns from external reference for Billing Documents.

Hi Experts,
I have question regarding Creating Complaints/Returns from external reference.
My requirement is to fetch data for Billing Type, Billing Documents and other related from ECC system and to create Complaints/Returns using the same in Web UI.
Is there any SPRO configuration as such so that we can pinpoint to the ECC system where it should fetch the data or is there be a custom development involved for the Drop down lists in Web UI?
I know about the BADI CRM_COPY_BADI_EXTERN which is triggered when creating using reference, but I am not able to see where the method SEARCH_HELP_FOR_EXTERN_DOC or GET_SEARCH_HELP are triggered.
I have gone through many forums within SDN but not able to find any solution. Please help!
Regards,
Mahesh

Hi Ly,
I wouldn't be able to share the code with you, but I would ask you to check with the functional counterpart regarding the important fields that are to be copied.
What I did in my case is, based on the Billing document number passed from CRM in the RFC I hit the tables VBRK and VBRP for header and item data respectively.
For pricing I passed the relevant fields from KONV table (KSCHL, KWERT, KAWRT etc..)
For document flow VBFA.
For partner VBPA.
I faced issues only with pricing as there were many settings and pricing routine logic differences between CRM and ERP.
Regards,
Mahesh

Single billing document for multiple delivery documents

Hi,
Can someone tell me how to configure or proceed to make single billing document for multiple delivery documents.
Document flow: Contract--> Order---> Delivery----> Billing
-Thanks

Being an old member of the forum, there is no need to stress the importance of adhering to forum rules where it has been clearly spelled out to avoid posting repeated queries.
If you search the forum or Google it, you will find lot of documentations available on the same topic. Take the inputs and try on your own. Still if you face any issue, update here.
G. Lakshmipathi

Credit Memo with the reference of multiple Billing document

Hi SD Gurus,
I wanted to create credit memo with the reference of multiple billing document for a single customer.
Is it possible in standard SAP? If YES please tell me HOW
Thanks in advance...
Ratish Patil

hello, friend.
yes, you actually can. first you enter VA01 and choose the document type. press ENTER.
then in the order Overview screen, go to SALES DOCUMENT > CREATE WITH REFERENCE. a dialog box will ask you which billing document you want as reference. enter the document number and press COPY.
you can repeat this process as many time as you wish. the items of the referenced documents will be copied into your Sales Document.
hope this helped. reward if useful.
jty

Multiple Deliverys in to Single Billing document for same part number

Hi all,
We want to combine multiple delivery items into one invoice line item for same material code,
Scenario is like this,
Sales order getting created with BOM ( Header items and more then 50 Component items with 30 to 40 quantity for each line items )
Based on availability we will create a delivery document for header and component items -fox example
sales order - Header - material - A with 1 quantity and component is Material is B with 40 quantity, based on availability we will create delivery document, let say 20 quantity and rest 20 quantity we will create another delivery docuemnt,
while creating billing system creating with reference to two delivery docuemnt its creating two line items,
My Client requirement is if the material code is same, in billing document they need only one line item with all quantity, let say .. above example is for 40 quantity in to single line items in billing document.
This can be possible in standard SAP,
Can any one guide us or Which billing user exit would be suitable?
Regards
Nishad

Hi,
For the first part i think you can explore the "Delivery Group" option available in the item category setting.For the second requirement try to explore USEREXIT_FILL_VBRK_VBRP ( Program RV60AFZC)
hope it helps
Regards,
Shantanu

Can we create multiple billing document from delivery with single line item

can we create multiple billing document from delivery with single line item

Hi
Please check the link
[can v create multiple billing document from delivery with single line item]
and as Lakshmi said, check the forum before posting an issue.
Regards
AA

Referring multiple ECC Billing documents in a COmplaint

Similar Messages

Maybe you are looking for